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The release procedure is easy. From the IP you wish scanned, you must TELNET to dslreports.com using any regular telnet client. Windows comes with a native telnet client. To use TELNET from Windows, try Start -> Run -> telnet. Enter dslreports.com as the target to connect.
You will get a prompt asking you for your queue ticket number. Enter the number you received when the scan request was accepted, and press return.
There is no other way to authorize a held scan. Sorry, but we cannot process release requests manually.
In the case of the first problem, you need to get a site account if you haven't already, and you need to login.
Your browser will have to accept a cookie from the site before you can login. This is the single most common problem with logging in. If you cannot accept a cookie, the scan request form will still not have a button.
If you are sure you have logged in, reload the scan request form page if necessary. Pressing the "back" button can give you the old form that still has no button.
This is usually because your ISP has placed a web proxy in the way and you did not over-ride the default IP address in the request scan form with your own.
Please check your PC's IP address using Start -> Run -> winipcfg (Windows), or the TCP control panel GUI (Macintosh).
If your Windows OS does not include the winipcfg program, simply open a command line window (Start -> Run -> CMD) and use IPCONFIG. (Type IPCONFIG HELP to get some options)
Also, queue processors sometimes die and are not restarted by us. If you think that has happened, please post in the Site Help forum.