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All FAQs » Embarq/CenturyLink DSL » 1. General

FAQ RevisionsEditors: Jenn See Profile, Dezbend See Profile, skj See Profile, embarq_llewi See Profile
Last modified on 2011-09-19 17:58:45
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Table of Contents

1. General

What is this FAQ?

(F)requently (A)sked (Q)uestions for Embarq high-speed Internet forum. If you have one to add please feel free to do so. Updated on 03/25/08.

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by Jenn See Profile edited by embarq_llewi See Profile
last modified: 2008-03-25 15:17:14

Can anyone contribute?

Yes! Please allow up to 48 hours for your submissions to be approved. If after 48 hours and you have not seen your submission, please IM the forum Host. All are invited to submit responses to the FAQs however, Embarq has dedicated 2 experienced technicians and 1 senior customer service representative to be the only authorized users to give official embarq sponsored responses on the FAQ’S. Their user names are: Embarq_Jenny Embarq_Cesar Embarq_Llewi
Updated on 03/25/08

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by Jenn See Profile edited by embarq_llewi See Profile
last modified: 2008-03-25 15:17:55

What is Embarq High Speed Internet

EMBARQ™ High-Speed Internet is a broadband technology also known as Digital Subscriber Line (DSL), which transmits data at high speeds over the Internet.

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by Jenn See Profile edited by embarq_llewi See Profile
last modified: 2008-03-25 14:43:09

Where do I call to get started.

To inquire about EMBARQ™ High-Speed Internet service call 1-866-228-1362.
For EMBARQ™ High-Speed Internet technical support call 1-877-6GO-DATA (1-877-646-3282).
www.embarq.com.
Updated on 03/25/08

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by Jenn See Profile edited by embarq_llewi See Profile
last modified: 2008-03-25 15:18:16

Who are the Official CenturyLink Techs that Post Here?

The official techs that are assigned to the forum will be posting under the following username:

CenturyLink See Profile

The techs are usually online at this site Monday-Friday from 7am-7pm MST.

The support email address is TalkToUs@CenturyLink.com.

got feedback?
Hi, I'm 120 ft. from the dslam, 5.4 m from where our line terminates, which is backfed by a D3 line. I have been told for a fact that fiber is in the ground to that termination point from the 90s, but it hasn't been activated yet. I am frustrated because for 5 years my mom has been told that 1.5 mbs is the only available speed for our area. Since I became an unemployed bioengineer and moved up here to Montana for the last 3 months, I have managed to get speedtests up to 3.1 mbs, but our latency is poor, 300 ms~ (trying to get us on fastpath) and speeds are inconsistent .67-3.1. These are our stats: Line Mode: not defined Data path: interleaved SNR Downstream : 31 dB SNR Upstream : 21 dB Attenuation Downstream : 0.5 dB Attenuation Upstream : 0 dB Power Downstream 8.1 dBm Power Upstream 12.3 dBm Something is certainly wrong here, correct? Clearly my mom has been lied to for 5 years and centurylink has neglected maitenence, I got them to upgrade our dslam with a new shelf and adsl2+ card, and a technician is coming out tomorrow to see about getting us on fast path, but I want to make sure nothing else is wrong here to know for sure what to make him do! Thank you

2011-10-02 15:38:44 (kmbruno See Profile)


I am a tech for Embarq as well. You can ask Joey.

2009-03-10 12:20:00 (pcrowley See Profile)


I have be waiting for DSL in my road for three months, my neighbors have it, But I don't. be getting the around for three months from century link. what can do lwhately Gladys Va

2011-06-20 10:47:37 (lwhately See Profile)


by skj See Profile
last modified: 2011-09-19 17:58:45


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