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3. Setup Installation and Configuration
7. Connection and Tweaking
9. Networking and Sharing
11. Trouble Shooting
got feedback?back)Yes! Please allow up to 48 hours for your submissions to be approved. If after 48 hours and you have not seen your submission, please IM the forum Host. All are invited to submit responses to the FAQs however, Embarq has dedicated 2 experienced technicians and 1 senior customer service representative to be the only authorized users to give official embarq sponsored responses on the FAQ’S. Their user names are: Embarq_Jenny Embarq_Cesar Embarq_Llewi
Updated on 03/25/08
got feedback?back)EMBARQ™ High-Speed Internet is a broadband technology also known as Digital Subscriber Line (DSL), which transmits data at high speeds over the Internet.
got feedback?back)To inquire about EMBARQ™ High-Speed Internet service call 1-866-228-1362.
For EMBARQ™ High-Speed Internet technical support call 1-877-6GO-DATA (1-877-646-3282).
Updated on 03/25/08
got feedback?back)The official techs that are assigned to the forum will be posting under the following username:
The techs are usually online at this site Monday-Friday from 7am-7pm MST.
The support email address is TalkToUs@CenturyLink.com.
we have had centurylink for going on 10 years now and im tired of constantly having to call and have the internet fixed. as of right now my download speed isnt even 56k i pay for 1.5 mbps. this happens constantly and at present im looking for a new isp. If you feel you can fix it permanently then fine my adress is 637 CR 6400 salem mo 65560, the account is under Deborah Moreland. i would like to add that im severly disappointed in the service centurylink provides and i will never suggest them to anyone, and if im asked i will notify the person that not only is customer service severly lacking, but the service in general is slow, unreliable, and guaranteed to be significantly slower then what you pay for. In summry centurylink does not uphold to the contract made with the customer.
back)For current pricing and availability please visit www.embarq.com/highspeed. Updated on 03/25/08
Your 1.2 availability option is not operational (What cities are currently served by Embarq High Speed Internet?)
They don't provide any insights on when it will be available in your area. Homes around me have access but our strip of road is still not available. It has been 2 yrs. How do you get them to move on it?
back)Please visit www.embarq.com/highspeed for the most up-to-date speeds and availability. Updated on 03/25/08.
got feedback?back)Yes, with the exception, if you have an FTTC (Fiber to the Curb) or FTTP (Fiber to the Premise) connection. This type of connection is not supported by static IP. A Static IP option is $4.95 per month with a one time $15 activation charge.
Static IP disclaimer
Embarq supports the Static IP pipe only, and not other internet services that the customer may attempt to run via this application. These type of services are not supported by Embarq. Even though Embarq does not support these services, this does not mean these services will not work. Embarq provides technical support for the basic internet configuration for internet access. If you move or transfer service, your Static IP address will change. Embarq retains the ownership of the Static IP address and it must be surrendered to Embarq upon the cancellation of Static IP service. If Embarq upgrades their network, your Static IP address may change. There may be a brief interruption of service while provisioning your order.
Updated on 03/25/08.
If you upgrade your DSL service speed, it is Embarq policy (not necessarily for technical reasons) that your static IP will be automatically changed.
static IP addresses are now $9.95 a month from Century Link.. formerly Embarq.. initial feel still applies..
back)Yes, different modems will work when configured with the proper information.
However, Embarq basic support does not support ADSL modems that were not purchased through Embarq or an Embarq sales channel. Updated on 03/25/08.
It would be nice if you can provide the "proper information" -- that the VPI/VCI is (I believe) 8/35 and that the connection is usually bridged Ethernet with DHCP.
How do we find the proper configuration for Centurylink? Westell 6100 modem
Operating System 98 SE, ME, 2000, NT service pack 4 and up, XP, Vista, Linux, Unix, Mac OS 8.1 or higher
EMBARQ High Speed Internet requires a modem plus an Ethernet or USB connection. Most computers are supplied with a Network Interface Card (or NIC).
For Embarq Online Security:
Per »www.myembarq.com/faq_security.php :
*System Recommendations Required by F-Secure*
Recommended RAM Windows 98SE and ME: 256 MB
Recommended RAM Windows XP and 2000 Professional: 512 MB
Recommended RAM Windows Vista: 1 GB
Recommended Available Disk Space for all OS: 800 MB
For Embarq.com enhanced collaboration suite email & Embarq homepage:
Windows 98, 2000, ME, NT, XP, VISTA-
Minimum: CPU 750MHz, 256MB of RAM
Recommended: CPU 1.5GHz, 512MB of RAM
OS X using the Mozilla Firefox browser
Linux - Requires X Window System and Java. Minimum system resources will vary depending on the kernel, distribution and desktop environment of choice. The Mozilla Firefox browser is recommended for best performance. Text based browsers are not supported. Updated on 03/25/08.
got feedback?back)You can use the web-based GUI to configure port forwarding. The following link will show you how to accomplish this:
Updated on 03/25/08.
got feedback?back)You can find directions here on how to port forward with a Linskys router:
Seen here: »Re: Getting Embarq DSL need help Linksys WRT54G setup
got feedback?back)The default IP address of your Belkin N Router is the same as the Embarq 660 modem: 192.168.2.1
Here is what you need to do:
Connect only the Belkin router to your PC, for this step you have to temporarily disconnect our 660 modem from the router and turn it off.
Using your Internet browser, you can access the Router’s Web-Based Advanced User Interface. In your browser, type 192.168.2.1 (do not type in anything else such as (http// or www) type just the numbers and then press the Enter key.
There is no password by default, so leave blank.
You will see the Router’s home page in your browser window.
To View the LAN Settings,click on the header of the LAN tab (1) will take you to the LAN tab’s header page. A quick description of the functions can be found here. To view the settings or make changes to any of the LAN settings, click on “LAN Settings”.
The default IP Address is 192.168.2.1, please change it to 192.168.1.1 and click on "Apply Changes".
Now exit out of the window and shut down your computer.
Power the router off and make sure the 660 modem is also off.
Re-Connect the modem to the router and wait for a minute.
Turn on the 660 modem on first and wait for the DSL light to turn solid green.
Then turn on your Belkin Router and then your computer.
This should get you online.
The above is courtesy of embarq_cesar from this post: »Re: Belkin advice please
These are bad instructions -- you should NOT be suggesting that users create a double NAT. I will post a detailed step-by-step guide including screenshots of how to bridge the 660r modem when I get a chance.
Thank you very much. I know enough to trouble shoot the basics, but that was something I had never even considered. Thanks again. -Chris N.
Thanks to satcomlink for posting this in our forum.
back)Embarq utilizes multiple backbone providers. In general, any latency found via trace-routes on the Embarq side of the network consistently over 300 MS should be reported to technical support.
7. Connection and Tweaking
Note: Customers using PPPoE may experience higher trace routes and ping values than DHCP, Static, or PPPoA customers. Updated on 03/25/08.
Please note, that while Embarq considers 300 MS latency as acceptable, there are others who would argue that this high of a level of latency is not acceptable for them.
This really needs some further explanation. 400mS (almost 1/2 second!) within a single network (SprintLink) is absolutely terrible, and indicates that the network is either severely overloaded or in need of upgrading. This FAQ item could be referring to the rather notorious section of Embarq's network in Mansfield Ohio that has been overloaded and underperforming during peak hours for the past two years. A more interesting FAQ item would be one which details what Embarq is doing (or plans to do) to correct the engineering problems they have had in Mansfield.
back)•Florida – 22.214.171.124 – 126.96.36.199
•FL-FTMY/NPLS – 188.8.131.52 – 184.108.40.206
•Indiana - 220.127.116.11 - 18.104.22.168
•Kansas - 22.214.171.124 - 126.96.36.199
•Minnesota - 188.8.131.52 - 184.108.40.206
•Missouri - 220.127.116.11 - 18.104.22.168
•Nebraska - 22.214.171.124 - 126.96.36.199
•Nevada - 188.8.131.52 - 184.108.40.206
•New Jersey - 220.127.116.11 - 18.104.22.168
•North Carolina - 22.214.171.124 - 126.96.36.199
•Ohio - 188.8.131.52 - 184.108.40.206
•Oregon - 220.127.116.11 - 18.104.22.168
•Pennsylvania - 22.214.171.124 - 126.96.36.199
•South Carolina - 188.8.131.52 - 184.108.40.206
•Tennessee - 220.127.116.11 - 18.104.22.168
•Texas - 22.214.171.124 - 126.96.36.199
•Virginia - 188.8.131.52 - 184.108.40.206
•Washington - 220.127.116.11 - 18.104.22.168
•Wyoming - 22.214.171.124 - 126.96.36.199
Updated on 03/25/08.
Why are so many DNS servers repeated, and in states that aren't even neighboring? Such as my DNS in NJ is the same as VA: New Jersey - 188.8.131.52 - 184.108.40.206 - 220.127.116.11 Virginia - 18.104.22.168 - 22.214.171.124 - 126.96.36.199 As well as other states: 188.8.131.52 (NJ, VA, TN) 184.108.40.206 (NJ, NC, SC, TN, VA) 220.127.116.11 (NJ, NC, SC, VA) What's the point of listing them by state (if you don't mind me asking). If I do a tracert to the NJ servers, 2 are ending in other states: 4 26 ms 26 ms 26 ms dsldns-nj.embarqhsd.net [18.104.22.168] 11 36 ms 36 ms 35 ms dsldns-va.embarqhsd.net [22.214.171.124] 8 58 ms 39 ms 39 ms dsldns-nc-2.embarqhsd.net [126.96.36.199] If anyone can clarify, I'd appreciate it!
cuz NJ isn't any bigger than a county in Texas.
A new DNS address from Embarq for Texas is - 188.8.131.52 . That was provided by an Embarq Tech. last week.
Isn't it kind of mean to say that mean people suk? Just wondering.
back)Please click on this link for the current prices of our home networking equipment
Updated on 03/25/08.
got feedback?back)Embarq has setup various FTP servers in different areas to test download and upload speeds. Here is a list dated 12-20-07:
New Jersey: 184.108.40.206
North Carolina: 220.127.116.11
South Carolina: 18.104.22.168
Here are the instructions on how to run a speed test using FTP
1.Click on the Start button and select Run.