• Where are Shaw's AUP and TOS page?
• Does Shaw enforce a transfer cap?
• What does Shaw mean by abusing?
• Will upgrading to business account prevent me from getting a call from the AUP
• How does Shaw calculate your monthly total?
• How can I track my bandwidth usage/how much I've transfered?
• What does Shaw consider to be bandwidth towards your usage cap

Shaw's acceptable use policy and terms of service can be found at Terms of Use

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by emmpeethree edited by joshb
last modified: 2011-08-05 01:12:03

The Shaw AUP outlines the following monthly limits:

Rule #1 of bandwidth usage - Shaw determines how much you are using, not you.

Home packages

• Lite - 30 GigaByte
• Highspeed - 125 GigaByte
• Extreme - 250 GigaByte
• Broadband 50 - 400 GigaByte
• Broadband 100 - 500 GigaByte
• Broadband 100+ - 750 GigaByte
• Unlmimited 100+ - Unlimited GigaByte

Business Packages

•Entrepreneur - 70 GigaByte
•Entrepreneur (with Xtreme-I) - 110 GigaByte
•SOHO - 90 GigaByte
•SOHO (with Xtreme-I) - 130
•Professional - 110 GigaByte
•Professional (with Xtreme-I) - 150 GigaByte
•Business - 175 GigaByte
•Business (with Xtreme-I) - 225 GigaByte

The guidelines for acceptable web site traffic include 2 GigaByte/month for Entrepreneur, SOHO, Professional, and Business hosting packages.

If you exceed limits:

You will first get a warning on your bill. If you go over your bandwidth limit the next month Shaw is going to charge you anywhere from $1 to $5 per Gig-a-byte. For further details on overage charges please check out »Shaw.ca and select your region.

You will also have the ability to buy extra bandwidth in bulk.. Details to come.

*note all bandwidth limits are combined download and upload traffic

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by emmpeethree edited by joshb
last modified: 2011-07-27 01:37:47

The Shaw AUP loosely defines abuse as the following:

"You must comply with the current bandwidth, data storage and other limitations on the Services.

You must ensure that your activity while using the Services does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent (in the sole judgment of Shaw) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums."

"Shaw reserves the right to set specific limits for Bandwidth Usage and charge for excessive Bandwidth Usage for residential Services at any time. In addition, you must ensure that your activities do not improperly restrict, disrupt, inhibit, degrade or impede Shaw’s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services."

Simply put, Shaw can take action to limit bandwidth use, and can impose excess bandwidth fees or other restrictions such as throttling.

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by emmpeethree edited by Mordy
last modified: 2006-10-22 20:16:10

No, you will still get a call from the AUP department if they see you as an abuser. Upgrading the package still does not give you the privilege to overuse the bandwidth for the plan you subscribe to.

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by emmpeethree edited by Mordy
last modified: 2006-10-22 20:18:51

They keep a record of the last 30 days of usage. Whatever the date you got hooked up. So lets say you dont download for 10 consecutive days, then you can download 2.5 gigs per day for the next 20 days. But after your 20 days @ 2.5 gigs/day, you can't download more than 0.25 gig/day for the next 10 days. After 30 days, you cant download/upload more than 1.66 gigs/day if you plan to d/u on a daily basis for the next 30 days...

BBR member itsa has made a neat little program to help you track your monthly usage (rolling 30 days) to get an idea what numbers Shaw is seeing from your account.

It is available here: »ShawCalc: keep track of your modem usage!

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by emmpeethree
last modified: 2004-01-04 22:48:03

1. login to »secure.shaw.ca
2. under "My Shaw Internet Services", Click "Your Modem Usage"

if you can not see this link, you are not being "flagged" for using a large amount of bandwidth. if you are not flag, and you still wish to view your your transfer, you can phone shaw abuse department and ask them to activate it for you.

*Note If your account has not been flagged by the Bandwidth Team this feature will not appear in your secure.shaw.ca profile

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by emmpeethree edited by joshb
last modified: 2007-09-16 17:22:44

The plain and simple answer is everything you do on-line is considered bandwidth. As such it is counted towards your usage. Whether is basic web browsing or email. Any transfer of information is considered to be counted tords your cap

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by joshb
last modified: 2012-01-16 12:56:10