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2.3 ISP Reviews
Email your review (of DSL service, of cable service, of wireless internet service) to email@example.com
If you are a registered user of DSLR, you may also submit a review online.
You can also search for the ISP using ISP Search, or use the Company directory on our home page. Against every ISP is a link allowing online review.
You can update your ISP review and have it show only once per week. It won't "take" if you don't update it a certain percentage. If you make changes a second time, it will take seven days to show the most recent update.
We would prefer that you leave your existing review as is and write another review for your new ISP. Currently, each user is allowed a max of 5 different ISP reviews to facilitate this. Leaving your old review will allow others to possibly learn why you are leaving an ISP, for example. It also helps maintain posterity.
To create a new review, find your ISP on our Alphabetical ISP List and click on the link to write a review.
This will also ensure your current ISP is accurately identified along with your name in the forums.
You can update your ISP review and have it show, but only once per seven-day period. If you make changes a second time, it will take seven days to show the most recent update.
Note: To have your updated review show up without having to wait until the next server update, go to your Forum Preferences page and click the "update" button without making any changes.
Whenever you update your review, there must be roughly a 10% change in the text in order for any change to appear in your user info.
But my review is old, I don't use that ISP anymore ...
You cannot delete your old review(s), but you can review your new ISP by finding it on the ISP List (front page of DSLR), going to the page for that service provider and clicking on "submit a review." Please note that in order for your new ISP to replace your old one it must be the last one edited by you. In other words, don't review your new ISP, then edit your old one.
When I click write a review it says that I already have a review. I try to update it, but I can't change my ISP.
First, find the ISP. Then, click into its listing, click into user reviews and, finally, click into "write a review." It will take a day or two to update. However, if you go to your forum preferences (where you have your zip code, etc), and re-save without changing anything, it will appear in about 20 minutes.
You should see the screen about every six months. If you update, try to write at least 10% of the original review's length (a guard against spamming). Keep in mind that if you don't update your review for two or more years it will disappear from your user profile. See: »Site FAQ »How long will a review stay in a member profile if it's not updated?
Keep in mind that your ISP or provider may be monotonously reliable, but in another geographical location it may be terrible, so all reviews are important.
If you do NOT find your ISP listed, simply email yours in. Many times this will result in a new listing for that ISP.
This warning is placed in ISP reviews where the original poster has visited the site very few times. If you continue to visit, it will disappear.
The intention is to differentiate site users who are "regular" contributing members from someone who might have registered for the sole purpose of posting an inflammatory review.
The system looks for a review (by you) for the same provider within the last 30 reviews (to block duplicates). If the message appears then it means a review has been found. The "next" button leads to the previously submitted review. Of course, you cannot post two different reviews for the same ISP.
good bad ugly charts of company performance, charts that we produce weekly. These are based entirely on user reviews. There are three levels of award.
1. BBR Gold
The average review score for the current good-bad-ugly chart is over 80%, and the average score for the chart five months ago was also over 80%.
2. BBR Silver
The average review score for the current good-bad-ugly chart is over 70%, and the average score for the chart five months ago was also over 70%. OR, the company is new and has gained an average score for the current chart of over 80%.
3. BBR Bronze
The average review score for the current good-bad-ugly chart is over 60%, and the average score for the chart five months ago was also over 60%. OR, the company is new and has gained a current good-bad-ugly chart score of over 70%.
In order for the current, or past, good bad ugly score to be considered, there must have been more than 10 reviews received and incorporated into the score.
We think these awards fairly represent current and recent opinion on a company, but we urge you as an informed consumer to do your own research, including but not limited to reading the recent reviews we have received. Pay attention to the pedigree of the member (are they a regular user of the site?) and whether the review sounds bland or is just too good to be true. An award is no guarantee that your experience with a company will be stellar.
Rules on allowable use of this award logo on your site:
We do our best to remain objective, as the purpose of reviews is to solicit honest feedback. However, we do draw the line at libelous or malicious postings or text that does not meet with the generally accepted rules of posting on this site. Occasionally, a user may ask us to edit personal information on their behalf, such as personal information unintentionally included by the user, like a private email address.
We feel our site users are pretty wise and can discern truthfulness on the part of posters. However, if the review has degraded into flaming, name calling or involves private information being divulged (personal unpublished telephone numbers, private communications or identifying information of employees that is not publicly known, etc), then we would have cause to remove or edit the review. The reviews queue is not a venue for airing dirty laundry, harassing others or padding feedback with marketing jargon (read: no spam).
The review queue is provided as a venue for honest feedback -- good, bad or ugly -- about the ISP and your experience. Thank you for your consideration in placing your review.
As mentioned in this section ( »Site FAQ »How do I edit my ISP review? ), a significant update is required before the review shows as updated - somewhere near ten percent of the text needs to be changed, added or removed.