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35.0 Trouble Shooting

If you need immediate support, please call Speakeasy Tech Support at 800-556-5829.

adamA6 See Profile provides official support from Speakeasy in the »Speakeasy forum. To contact him directly, please send mail to the address in his profile. Please include your account name or ID, and a brief description of your problem.

You can also simply post your problem in the »Speakeasy forum, where there are many people to assist you with your problem.

Feedback received on this FAQ entry:
  • 1) Users can also open Online Service Tickets (OSTs) by logging into their online account or emailing support@speakeasy.net from an email address Speakeasy has on file. 2) AdamA6 is n longer with the company and Speakeasy no longer offers official support in the forums.

    2010-04-26 17:33:57

by borborpa See Profile
last modified: 2004-05-06 16:29:54

»www.speakeasy.net/systemstatus/status.html has up-to-date information on all of the Speakeasy POPs and NAPs.

by borborpa See Profile

Please see /faq/4787

by Eagle 1 See Profile edited by borborpa See Profile
last modified: 2004-05-12 07:34:38

Please see /faq/6734

by Eagle 1 See Profile edited by borborpa See Profile
last modified: 2004-05-12 08:21:09

The modem comes with a CD that contains the on-line owners manual. In addition it contains a little utility, "Bbui", or Broadband Blaster User Interface. To get at the status info, install that utility by double clicking on the "SetupUI" icon in the root directory of the CD.

The utility will only work on a computer that is directly plugged into the modem. So, if you are using a router, disconnect the router from the modem and plug the modem directly into your computer. Start up the utility. You will get a little icon in the system tray that indicates the current connection status. Double click on the icon. This will give you almost no information, other than the modem is trying to connect or is connected. But now press the "Create Log File" button and the magic happens. A log file will be created in the root directory of the drive you installed the utility on. Look for C:\bbui.txt

Open the log file you just created and you will find it is loaded with lots of juicy information concerning your DSL connection. Unfortunately, you won't see both upstream and downstream noise margins, but you will see upstream noise margin expressed as "SNR". Here is an example output:

[Modem Status]
Line Status = Connected
Current DSL Mode = g.dmt
DSL Channel = Interleave
Down Stream Bit Rate = 1536000
Up Stream Bit Rate = 384000
Modem Up Time = 0 day 13 hours 25 minutes 33 seconds

[Modem Configurations]
Vpi = 0
Vci = 35
System Mode = Rfc1483 Bridged
Selected DSL Mode = multi

[Modem Statistics]
SNR = 20
Down Stream Attenuation = 55
Up Stream Attenuation = 32
Down Stream Output Power = 16
Up Stream Output Power = 11
CRC Error = 433
HEC Error = 273

by PetDude See Profile
last modified: 2005-10-29 17:22:13

The modem comes with a Windows utility that allows you to check your line stats. This is explained in »Speakeasy Forum FAQ »How do I check my Line Stats with the Broadxent 8012-V modem (Windows)?. However, this leaves those of us not using Windows out in the cold. Luckily, underattack made a Perl script that will run on any system with Perl installed. That includes Mac OS X, for you Mac users. It displays the same information as the Windows utility and must be run on a system that is plugged directly into the modem.

1. Download the script from »johannes.homepc.org/broadband_blaster.pl

2. Open it in a text editor

4. Change to the broadcast address of the Broadxent 8012-V, which should be

5. Change 00 b0 d0 77 4e 04 to the MAC Address of the computer or router that is plugged directly into the Broadxent 8012-V, replacing colons with spaces

6. Change 00 e0 eb 74 df c0 to the MAC Address of the Broadxent 8012-V, which is on a sticker on the bottom of it, again replacing colons with spaces

7. Save it

8. Give it executable permission

9. Run it and it will display the following information

Model Number
Receiving Port Number
Sending Port Number
MAC Address
MAC Address of computer or router plugged into Broadxent 8012-V
Firmware Version
Downstream Sync Speed
Upstream Sync Speed
Downstream Noise Margin
Upstream Noise Margin
Downstream Attenuation
Upstream Attenuation
Downstream Output Power
Upstream Output Power

Special thanks to underattack for his Perl script!

by divdiv4 See Profile edited by PetDude See Profile
last modified: 2005-10-29 17:21:24

You can check your prequalification distance online at /prequal/distance.

Please note that it is only a best guess. The only way to check your true distance is to have the phone company run a MLT.

by Eagle 1 See Profile edited by borborpa See Profile
last modified: 2004-05-12 07:32:57

Post in the Covad Unofficial Support Forum. Secure area for member-to-tech communication. BBR members with full read and post access are Covad Techs working to solve customer issues to the best of their ability. Questions about this forum should be directed to justin See Profile or a Covad tech.

When asking for help from Covad technicians, please provide your circuit ID, which should be in the form of ###-###-###. One Circuit ID per thread, please! If you're not sure what your circuit ID is, use the Instant Message feature and send a private message to one of the techs that contains the telephone number associated with your DSL along with your ISP's name,(Earthlink, Speakeasy Covad.net, etc...). We should then be able to tell you what your Circuit ID is. For security reasons, DO NOT POST TELEPHONE NUMBERS OR LAST NAMES.

by Eagle 1 See Profile edited by borborpa See Profile
last modified: 2004-07-13 14:37:29

Please see /faq/258

by borborpa See Profile