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This FAQ text is copyright dslreports.com
Reproduction of all or part only with our permission..
This FAQ is edited by: PetDude See Profile, borborpa See Profile
It was last modified on 2006-03-09 18:48:19

1.0 Forum Posting Rules

What are the posting rules for this forum?

1. This is a moderated forum. The moderators run it the way they see fit.

2. Please keep all related questions/problems in one thread.

3. Please do not post your questions regarding your problems in someone else's thread. Start a new one instead.

4. Provide as much detail as you can when posting.

5. Absolutely no flaming!

6. Do not respond to flames.

7. Report flamers to the forum host or to a moderator online.

8. If you hate Speakeasy, or think it is the best thing since sliced bread and want to tell the world about it, please do so in »Rants, Raves, and Praise. That's what it is there for. If you have a specific complaint or issue or snazzy feature that you think others here may be able to help you with or benefit from, by all means, post it here.

9. This forum may not be used for free advertising or spam of any kind. If you are in the DSL business, your comments and help are welcome, your self promotion is not. Posting of referral links is strictly forbidden.

10. Please review DSLR Terms of Use, Moderation and Censorship, and Rules on Posting.

5.0 Getting Connected

Where can I find pricing for Speakeasy service?

For residential, business and T1 pricing, visit »www.speakeasy.net/pricing to see their pricing tables.

NOTE: Keep in mind that you must be able to qualify for the packages. To see which packages you qualify for, visit »www.speakeasy.net/dsl/.

What are the DNS Server addresses?

You should set up your Primary DNS using the IP for your POP/NAP as listed below. Your secondary DNS should be 216.231.41.2.

Seattle, WA - Portland, OR
DNS Server: 66.93.87.2

San Francisco, CA - Sacramento, CA
DNS Server: 64.81.79.2

Los Angeles, CA - San Diego, CA - Denver, CO
DNS Server: 64.81.45.2

Chicago, IL - Cleveland, OH - Dayton, OH - Detroit, MI - Minneapolis, MN
DNS Server: 64.81.159.2

Dallas, TX - Houston, TX
DNS Server: 64.81.127.2

New York City, NY - Boston, MA
DNS Server: 216.254.95.2

Atlanta, GA - Miami, FL
DNS Server: 216.27.175.2

Washington, D.C. - Baltimore, MD
DNS Server: 66.92.159.2

Philadelphia, PA - Pittsburgh, PA
DNS Server: 66.92.224.2

What are the Speakeasy speed test sites?

You can test the speed of your new SE connection at the following sites. Choose your specific POP to get the best results.

»www.speakeasy.net/speedtest/

For more information on speed tests, and how to accurately measure your line, visit »DSL FAQ »I think my DSL is too slow!.

Are there other broadband speed test sites?

Where do I apply for my rebate?

Visit »www.speakeasy.net/rebate for a list of available rebates.

To check the status of your rebate, visit »www.web-rebates.com/spre ··· atus.asp.

For answers to frequently asked questions on rebates, visit »www.web-rebates.com/Spre ··· /faq.asp.

What is speakeasy's newsgroup server?

news.speakeasy.net

Authentication is required
Use your email address (username@speakeasy.net) for your username and your normal password.

There is a 1GB limit per month not including headers. A larger quota can be purchased for an additional fee.

10.0 Email

What are Speakeasy's mail server addresses?

For both POP3 (incoming) and SMTP (outgoing) the address is mail.speakeasy.net.

Can I check my mail on the Speakeasy webpage?

Yes.

You can check it through the »www.speakeasy.net/myspeak page, or directly at »webmail.speakeasy.net

Can I run my own POP3 and SMTP mailserver?

Speakeasy does allow you to run your own inbound and outbound mail server on all residential and business accounts.

They do periodically scan port 25 to check for open mail relays, so you may see these tests appear in your logs.

How do I add a second email address?

By either giving speakeasy support a phone call (800.556.5829) or by using the myspeak website interface (www.speakeasy.net/myspeak)

15.0 Domain Hosting

How much is DNS Hosting from Speakeasy?

Visit »www.speakeasy.net/hostin ··· host.php for DNS pricing plans.

20.0 Dialup

Where can I get the dialer software?

Visit »www.speakeasy.net/dialup ··· software to download Windows dialer software.

Where are the dialup phone numbers?

Visit »www.speakeasy.net/cgi/dialup.cgi to lookup the closest dial-up number to you.

25.0 Gaming

What are the addresses for the gaming servers?

An up-to-date list is kept at »games.speakeasy.net/servers.pb.

What is a Fileshack account?

All of Speakeasy's gaming packages come with a free Fileshack account, which gives gamers fast access to downloads, updates and demos. For more information visit »www.speakeasy.net/mercury/.

30.0 Improving Performance

How can I make my connection faster?

To make sure your connection is correctly configured for broadband, take the tests at »/tweaks.

For questions on tweaking your connection, visit the »Broadband Tweaks forum.

35.0 Trouble Shooting

How do I request support?

If you need immediate support, please call Speakeasy Tech Support at 800-556-5829.

adamA6 See Profile provides official support from Speakeasy in the »Speakeasy forum. To contact him directly, please send mail to the address in his profile. Please include your account name or ID, and a brief description of your problem.

You can also simply post your problem in the »Speakeasy forum, where there are many people to assist you with your problem.

Where can I check the status of the POPs and NAPs?

»www.speakeasy.net/system ··· tus.html has up-to-date information on all of the Speakeasy POPs and NAPs.

How do I check my line stats and speeds at the NID?

Please see /faq/4787

How do I check line statistics? What do the numbers mean and are my stats good?

Please see /faq/6734

How do I check my Line Stats with the Broadxent 8012-V modem (Windows)?

The modem comes with a CD that contains the on-line owners manual. In addition it contains a little utility, "Bbui", or Broadband Blaster User Interface. To get at the status info, install that utility by double clicking on the "SetupUI" icon in the root directory of the CD.

The utility will only work on a computer that is directly plugged into the modem. So, if you are using a router, disconnect the router from the modem and plug the modem directly into your computer. Start up the utility. You will get a little icon in the system tray that indicates the current connection status. Double click on the icon. This will give you almost no information, other than the modem is trying to connect or is connected. But now press the "Create Log File" button and the magic happens. A log file will be created in the root directory of the drive you installed the utility on. Look for C:\bbui.txt

Open the log file you just created and you will find it is loaded with lots of juicy information concerning your DSL connection. Unfortunately, you won't see both upstream and downstream noise margins, but you will see upstream noise margin expressed as "SNR". Here is an example output:

[Modem Status]
Line Status = Connected
Current DSL Mode = g.dmt
DSL Channel = Interleave
Down Stream Bit Rate = 1536000
Up Stream Bit Rate = 384000
Modem Up Time = 0 day 13 hours 25 minutes 33 seconds

[Modem Configurations]
Vpi = 0
Vci = 35
System Mode = Rfc1483 Bridged
Selected DSL Mode = multi

[Modem Statistics]
SNR = 20
Down Stream Attenuation = 55
Up Stream Attenuation = 32
Down Stream Output Power = 16
Up Stream Output Power = 11
CRC Error = 433
HEC Error = 273

How do I check my Line Stats with the Broadxent 8012-V modem in any OS?

The modem comes with a Windows utility that allows you to check your line stats. This is explained in »Speakeasy Forum FAQ »How do I check my Line Stats with the Broadxent 8012-V modem (Windows)?. However, this leaves those of us not using Windows out in the cold. Luckily, underattack made a Perl script that will run on any system with Perl installed. That includes Mac OS X, for you Mac users. It displays the same information as the Windows utility and must be run on a system that is plugged directly into the modem.

1. Download the script from »johannes.homepc.org/broa ··· aster.pl

2. Open it in a text editor

4. Change 255.255.255.255 to the broadcast address of the Broadxent 8012-V, which should be 192.168.1.255

5. Change 00 b0 d0 77 4e 04 to the MAC Address of the computer or router that is plugged directly into the Broadxent 8012-V, replacing colons with spaces

6. Change 00 e0 eb 74 df c0 to the MAC Address of the Broadxent 8012-V, which is on a sticker on the bottom of it, again replacing colons with spaces

7. Save it

8. Give it executable permission

9. Run it and it will display the following information

Model Number
Receiving Port Number
Sending Port Number
MAC Address
MAC Address of computer or router plugged into Broadxent 8012-V
Firmware Version
VCI
VPI
Uptime
Downstream Sync Speed
Upstream Sync Speed
Downstream Noise Margin
Upstream Noise Margin
Downstream Attenuation
Upstream Attenuation
Downstream Output Power
Upstream Output Power

Special thanks to underattack for his Perl script!

How far am I from the telephone central office (CO)?

You can check your prequalification distance online at /prequal/distance.

Please note that it is only a best guess. The only way to check your true distance is to have the phone company run a MLT.

How to ask Covad to check your Line Stats

Post in the Covad Unofficial Support Forum. Secure area for member-to-tech communication. BBR members with full read and post access are Covad Techs working to solve customer issues to the best of their ability. Questions about this forum should be directed to justin See Profile or a Covad tech.

When asking for help from Covad technicians, please provide your circuit ID, which should be in the form of ###-###-###. One Circuit ID per thread, please! If you're not sure what your circuit ID is, use the Instant Message feature and send a private message to one of the techs that contains the telephone number associated with your DSL along with your ISP's name,(Earthlink, Speakeasy Covad.net, etc...). We should then be able to tell you what your Circuit ID is. For security reasons, DO NOT POST TELEPHONE NUMBERS OR LAST NAMES.

I think my DSL line too slow!

Please see /faq/258

40.0 Other Resources

How can I contact Speakeasy?

Speakeasy's contact info is as follows:

Mailing Address:
Speakeasy
2222 2nd Avenue
Seattle, WA 98121

Phone:
Toll Free: 800.556.5829
Local Seattle: 206.728.9770
Fax: 206.728.1500

Payment Remittance:
Speakeasy Broadband Services, LLC
P.O. Box 34938
Seattle, WA 98124-1938

Where can I find Speakeasy's TOS (Terms of Service)?

Speakeasy's TOS is available at »speakeasy.net/tos

Where can I find SpeakEasy User Manuls?

What is the config for a Cisco WIC-1ADSL

I did not see this information posted anywhere in the Speakeasy Forum so I thought I would contribute... If this information is already known, sorry for the useless post.

This is a config that I wrote last night for the WIC-1ADSL card running on Speakeasy with static services. The IOS version on the 2621XM is 12.3.10, Enterprise Basic.

If you have any questions, please let me know.

_________________________________________

bridge irb
!
interface FastEthernet[#/#]
[Inside IP Address] [subnet]
ip nat inside
!
interface ATM[#/#]
no ip address
no atm ilmi-keepalive
bundle-enable
dsl operating-mode auto
no clns route-cache
bridge-group [#]
hold-queue 224 in
pvc 0/35
encapsulation aal5snap
!
!
interface BVI[#]
ip address [Primary IP Address] [subnet]
ip address [Additional IP Address] [subnet] secondary
ip address [Additional IP Address] [subnet] secondary
ip address [Additional IP Address] [subnet] secondary
ip nat outside
!
ip nat inside source list [#] interface BVI[#] overload
!
ip route 0.0.0.0 0.0.0.0 BVI[#]
!
access-list [#] permit [Inside IP Addresses][Wild-Card Mask]
!
bridge [#] protocol ieee
!
bridge [#] route ip
!

[Thank you NetEngineer9 See Profile for contributing this.]