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1.General Question
You'll be most welcomed to.. and yes Malaysia Boleh! Versi Melayu, Jika anda masih tidak Dapat mengatasi masalah Berkenaan dengan Streamyx, sila Ke Forum Perbincangan Asia Tenggara untuk mendapatkan Jawapan yang lebih tepat untuk soalan atau keraguan anda.Selamat datang dan Malaysia Boleh!
 got feedback?by ThirdShifter You’ve heard about broadband Internet, such as tmnet streamyx, and know that you can do more with a high-speed connection. You know you don’t have to dial-up into Broadband Internet. You can connect instantly and still use your phone to make calls. But there are still some things that puzzle you about broadband. You have friends who rave about its speeds and friends who complain about the slow connection. Some say they were connected a week after applying for tmnet streamyx and others have waited for weeks for a connection. Yet, it’s the same service. Confused? Don’t be. There is nothing at all complicated or mystifying about broadband. Don’t fall for the common myths and misconceptions. Myth 1: I can get tmnet streamyx broadband service anywhere in Malaysia. Fact:
Myth 2: If I have a fixed telephone line, I can subscribe to tmnet streamyx service Fact:
Myth 3: My neighbour or friend in the same town gets tmnet streamyx, I can too. Fact:
Myth 4: tmnet streamyx service is more expensive than a dial-up service Fact:
Myth 5: I should be getting 100% of the subscribed speed Fact: Broadband speed is based on best effort and factors such as:
Myth 6: Upload and download speeds are supposed to be the same Fact:
Myth 7: Broadband penetration is low and more expensive compared to countries like South Korea, Singapore Fact:
For more information on tmnet streamyx broadband service, visit www.tm.net.my
got feedback?The abuse extends to everything - including billing. I got a "normal" reminder phone call that my bill was overdue. warm and nice, no mention of line being cut. I paid on-line within 10 minutues and received e-mail confirmation from my bank. TM did not update the system and 4 days later, they cut my line, without any notice. When I called them and gave payment details, they said it will take up to 24 hours to re-open my line. The service level is slower than the Government Agencies! You can get an International passport in 1 hour, get black-listing uplifted in 2, get road tax in 10 mintues. TM/Streamyx needs 5 days to update!
Complain to the Multimedia Commission. Help break the monopoly/market dominance. These complaints are auditable, and will help other ISPs create competition. Believe in Change! 2010-11-17 00:28:42 by teh got feedback?why i cant view the coverage area ? 2008-04-23 14:01:06 (zhe by ThirdShifter got feedback?by ThirdShifter New added dns: 202.188.1.4 and 202.188.0.132 got feedback?by ThirdShifter got feedback?I can not Change my password 2009-06-26 13:46:11 I can not change my password as the password already set in computer by technician during first time set up. now other computer can not connect as no one is know the password. 2011-05-13 08:16:02 I forgot my password for my email account: lim8939@streamyx.com and I failed to log-in for quite a while.
Could u please rectify the matter for me urgently ?
My telephone: 086-336781
Mr Lim of Bintulu 2011-12-21 21:45:11 I forgot my password for my email account: yeewifi@streamyx.com and I failed to log-in. Could u please rectify the matter for me urgently ? My telephone: 012-3782163 2012-01-07 02:12:48 by ThirdShifter Eg. If you Currently have the Home88, which is capped at 384 Down and 128 Up your average speed should be around 310+ after tweaking. The reason why you can't achieve 100% of the advertised speed is because the "PPP header factor". In every Packets sent and received there Several Headers embeded with it. Headers From your PPPoE, ATM, etc. would not reflect on Speedtest. got feedback?What is Header? Please explain. 2009-03-04 07:25:53 by ThirdShifter 1-300-88-9515 alternate number 1-300-88-1515 Kuala Lumpur Helpdesk 03-78743741 Working hours : 8 a.m - 12 Midnight Email Support: streamyx@tm.net.my custcare@tm.net.my support@tm.net.my Billing inquiries billcare@tm.net.my Form Based Support: »isp.tm.net.my/support/support.shtml Form Based Enquiries: »isp.tm.net.my/streamyx/enquiries.shtml
got feedback?Is TMnet alright? Streamyx connections have been worse than dialup for the past month or so. The only time it is usable is from around 3am to around 7am daily. This clearly shows that you are totally oversubscribed and subscribers are not alloted the bandwidth paid for. Each time one complains, one of the request would be to do a speed test. However, for the past month, I've tried logging on to the TM Speed test site, After clicking on the start button, I waited until the browser timed out, but the test did not start, that's how good tmnet's streamyx broadband is!!!!!? You pay for broadband but got worst than a dialup deal. 2008-06-03 07:25:24 Loading this page from a bookmark took more than half a minute, why don't the relevant personnel of TMnet get off their behind and get some done right instead of short changing subscribers almost all the time? After hitting the first submit button, this page took almost a minute to load and the graphics above was not even properly rendered. Had to hit the back key to reload this page. TMnet is simply a con.
Frustrated subscriber 2008-06-04 10:52:34 your is a No:1, boardband in malaysia, no way too slow is the world. 2009-11-12 21:16:09 i have so long time to wait the line up to normal, but it i so dissappoint on it. because in my erea, already 3 weeks ago when i download some file or software from website, all the download speed under the range of 0 to 5 kbps, how it can be? and my streamyx package is 1 MBps, and upload file is 2++ kbps.
my area is old klang road, 3 10 jln 1/130 meadow park. can your tell me what the problem on that. and it can't be leave the problem on there and never overcome on it right. 2008-10-03 00:44:05 Been calling the Tmnet Streamyx support centre (100) for the last two days but no operator answers. Just the machines. What happen with "Working hours : 8 a.m - 12 Midnight "? 2009-05-19 21:38:13 Report No. 1-4719997880 was made to tell that I'm having problem on the internet but it surely take a long time to repair, so I have a question
one is that hw can I have wrongly Password to used after all I have no off the machine.
secondly there is nothing wrong with my Rauther & Modem at all,
if fack it is a really very very slow Up-Load about 405kbps but down load its only 300kps. so what is the conclution out here,
I have loose so much money because of this.
Please rebate me for the troble it couse to me as Urgent.
regards
Maidin
9M2DU
2009-06-27 10:59:39 nama saya zainal bin aziz, saya berasal dari kluang johor .
no telepon saya 0127152242,
alamat ;230 jalan besar felda air hitam 86000 kluang johor
saya nak bertanya ,tm net telah membuat pembaharuan berkenaan tentang pembayaran setiap bulan, bayar dahulu baru guna.di sini saya nak bertanya macam manakkah jika saya hendak menggunakan talian internet tetapi talian bermasalah atau tergangu, adakah bolah saya membuat tuntutan dari pihak tm net.
kerana saya telah membayar dahulu, talian internet ini kerana setiap pembayaran adalah untuk satu bulan. adakah pihak tmnet dah tiada cara lain untuk menampung kos pengunaan dari pada penguna penguna lain sehingga sangup meminta pembayaran dahulu sebelum menggunakan internet.Saya rasa ini bukan matlamat perdana menteri kita (RAKYAT DIDAHULUKAN PENCAPAIAN DI UTAMAKAN ) saya rasa ini dah terbalik. jangan lupa saya masih ada; HAK - HAK RAKYAT MALAYSIA; 2010-03-26 07:01:57 Having problem getting connected; i am doing online work with scotland company, cant afford internet down. Streamyx sucks. 2011-10-27 00:24:41 Dear Streamyx Customer Service,
I was one of those happy customer, enjoying the streamyx performance to browse & download to the internet over this years. Just recently, the frustration and disappointment surfaced in me due to inconsistency performance. I have contacted your support team but the feedback gave was not satisfactory.
I’m currently running on a 1MB package (RM88/mth-registered 4 years ago). At times I do get excellent connection but most of the time it is extremely slow. The performance is not consistent and sometimes it’s frustrating to even open a Google page. Please see the attached report on the good performance via the “ping” reply and also the poor performance recorded.
I seriously need an expert to look at this as the previous technician claims it has something to do with my internal wiring which I have a doubt with it. Please provide a permanent solution to overcome the inconsistent speed issue.
Note: This is a separate telephone line used for only streamyx connection. It is registered under 03-62520151.
2010-03-25 01:13:01 i came to know that there is sponsored laptops available for students, secondary school, how do i apply for it. i wish to apply for my daughter. 2010-09-24 04:37:30 i do not hav any word to describe your service, fuck you!@ 2010-11-26 13:50:21 Dear TM
I have applied for TM Streamyx 4mbp speed wireless broadband with free modem and Cordless Phone.
Already 4 month I haven’t received the Cordless Phone yet. Please kindly check and delivery us tq.
Streamyx Phone number: 0391017104
Streamyx Account No: D943777430209
For more information please contact Ramkumar 0163651995
Best regards,
Ramkumar Chantharasagaran
2010-10-11 05:40:56 how to i get my isp streamyx telphone number? 2011-01-21 05:57:14 bagaimana untuk check bil telifon secara online?bolehkah saya mendapatkan jumlah bil telifon yg terkini? 2011-04-14 10:17:10 i have my house line fixed since dec 2010 and till today, there is a cross line between different lines. I have notified TM (100) and the technician in charged but no improvements are seen. I am tired of calling them and asking them to see to this problem which is still ongoing. I have made some many complaints to 100 telephonist until i have lost track of the report no: Can someone from the senior management see to this problem as i am paying bills diligently and yet experiencing the inconvenience of using the house line. My account No: D90788-579-0306. Please see to this asap. 2011-06-24 21:01:13 Streamyx service the worse ever. When it comes to payment they are very prompt but when it comes to refund over wrong billing, matters been dragged for 8 months. Please change your attitude and please discipline your staff. Unsatisfied user: 20040122973211 2011-10-19 06:36:48 by teh got feedback?by ThirdShifter Subcribers to the Home88 would only have to pay a monthly flat-rate service of RM 88.00 (US$ 23.00). The Subcriber would have to provide their own Modem. For Home111 Subcribers monthly flat-rate charge is RM 111.00 (US$ 30.00) Subscriber will get a modem so purchase of modem is not needed. Both of these plan have the same advertise speed which is 384k/128k got feedback?by ThirdShifter To check how many hours you have been online, after loging in to the website click the Usage Details. You will be provided with the amount of time you have been connected to streamyx. got feedback?Saya mr-Asin anak Pali,Desa indah dari miri sarawak bagi peringatan kepada T.M NET. kenapa bil selalu lambat dtg ke rumah ku , apa bila aku dah lepas masa ku bayar bil maka bil tm net tertinggal ke next bil sama bil ayer, electricty, bil Astro dan sebagainya.Disini saya minta kirim kan bil aku punya, sebelum 8h.b seterus.T.Q, Kalau masih lambat aku akan denda t.m net 10 ringgit sebab tmnet putung aku punya line.aku bayar 10 ringgit.(hati sakit) 2011-10-06 01:24:58 Saya mr-Asin anak Pali,Desa indah dari miri sarawak bagi peringatan kepada T.M NET. kenapa bil selalu lambat dtg ke rumah ku , apa bila aku dah lepas masa ku bayar bil maka bil tm net tertinggal ke next bil sama bil ayer, electricty, bil Astro dan sebagainya.Disini saya minta kirim kan bil aku punya, sebelum 8h.b seterus.T.Q, Kalau masih lambat aku akan denda t.m net 10 ringgit sebab tmnet putung aku punya line.aku bayar 10 ringgit.(hati sakit) 2011-10-06 01:31:35 Re:My Account:A40021-386-0102 Stephen Teo Siew Huah,
Tuan, When I install the streamyx package from your agent Mr. William of Penang, I did not order the modem to be sent to me. But unfortunetely it was sent to me, so I have to pay RM 25 for it which I did not ask for it. Also I was charged RM44 double for the 1st month, this did not speculated in your contract. Therefore I conder this is a dishonest deal. Please give me a good explanation or I shall terminate my service with immediate effect. I'm very disappointed with your along type management/service. 2008-03-25 01:50:44 i found so meny mistakes in you TM online. totally this system is a useless one. 2010-02-24 21:18:55 SAYA WAN SAPINAH BT WAN AHMAD.TOLONG SEMAK PEMBAYARAN BILL STREAMYX YANG SAYA BUAT KEPADA AKAUN NO.(20070304451510) DAN NO AKAUN (Z930856740201).BERAPA JUMLAH SEBENAR YANG SAYA KENA BAYAR. SAYA TELAH MEMBUAT PEMBAYARAN MELALUI MAYBANK2U. SAYA MENGHADAPI KEKELIRUAN.SAYA TELAH MEMBUAT PEMBAYARAN TUNGGAKAN SEBNYA RM264.00 BERMAKNA BAYARAN TERSEBUT UNTUK 4 BULAN X RM66-00.BULAN MEI DAN JUN SAYA RASA TELAH DIBUAT PEMBAYARANYA.JADI SAYA MINTA PIHAK TUAN MEMBUAT PELARASAN DAN MAKLUMKAN KEPADA SAYA SECEPAT MUNGKIN.SEKIAN TERIMA KASIH.SAYA BOLEH DIHUBUNGI MELALUI NO 013-4414108 ATAU EMAIL :wajadajaya@yahoo.com.my.T.Kasih. 2008-09-08 08:59:01 TM's failures are to be expected. They have zero tollerance for your mistakes and even provide icing on your cake after burying you.
I was travelling extensively for about 1 1/2 months and forgot to pay me combined tmnet & streamy bill. I got a “normal” reminder phone call on my landline that my bill was overdue. warm and nice, no mention of line being cut. I paid on-line within 10 minutues and received e-mail confirmation from my bank. TM did not update the system and 4 days later, they cut my line, without any notice.
Upon realising this, I called 100 (I couldn’t evel dial 103 as that is a charged number)and gave payment details, they said it will take up to 24 hours to re-open my line. They said up to today (5 days from payment) the system has not captured my online payment. The service level is slower than the Government Agencies! You can get an International passport in 1 hour, get black-listing uplifted in 2, get road tax in 10 mintues. TM/Streamyx needs 5 days to update! Why, they control the land-lines in most locations – and they are a near-monopoly. If you don’t like them, cancel your landline and rely on handphones. If you are outside Klang Valley, you can’t get wireless broadband, so you have to endure TMnet’s antics. I pray that they go bankrupt or they offend someone big politically and get roasted by the government creating a rival...
2010-11-17 02:45:47 my account:20110-507-444-302 hasron bin ab razak, saya ambil streamyx package rm68, kenapa saya dapat bil kena bayar rm133.50 2011-02-18 22:47:21 i am unable to connect to tmbill webpage
2009-02-11 09:06:02 how to check my streamyx bill via online.(acai23@streamyx.com) 2009-05-16 11:08:55 (acai23 saya pengguna streamyx sejak tahun 2005 lagi... saya betul sudah bosan dengan talian streamyx di kawasan terpencil hulu langat sungai lui... saya melanggan pekej 2MB rm:130.00 sebulan tapi service talian macam 512k... mintak tolong siasat mane silapnye ni... dan saya nak tanya bila talian UNIFI ada di kawasan terpencil seperti Sungai Lui HUlu Langat... semoga cepat diusahakan... (eiyan77@streamyx.com) 2011-12-05 17:21:55 canot la
2009-09-19 10:24:11 i'm valearie ann chin oi leen...i took the rm68 streamyx package but de baill came wit rm268.50...i only used it for 3weeks..y is the bill so high? 2011-02-25 04:45:55 TERMINATION CONFIRMATION SLIP BAGI AKAUN L502010210801 EFFECTIVE 2011-03-10 TAPI SEHINGGA SEKARANG BULAN JULAI MUNGKIN SETERUSNYA BAYARAN BULANAN DITUNTUT SEOLAH2 AKAUN MASIH AKTIF.
SURAT MAKLUM PERKARA DI ATAS DAH DUA KALI HANTAR KE BAHAGIAN KHIDMAT PELANGGAN, PETI SURAT 13232 NAMAPAK MACAM POS TIDAK HANTAR KEPADA PENERIMA TM BHD.
APA YANG TAK KENA? 2011-08-03 00:11:17 how to check my streamyx bill online? 2010-02-09 23:58:12 SLMT PGI. SAYA NAIJIM DIUN.BIL STREAMYX. TKH BIL. 16/07/11. TUNGGAKAN RM190.60, CAJ SEMASA RM356.60 JUMLAH PERLU DIBAYAR RM547.20. SETIAP BULAN SAYA BAYAR BIL STREAMYX MELALUI ATM BSN DENGAN MENGGUNAKAN NO. AC.D45373-604-0209. BOLEH BERI PENJELASAN KEPADA SAYA, KENAPA JADI BEGINI? SAYA BOLEH DIHUBUNGI .HP.0138333378. TQ 2011-08-01 21:10:05 i can only see last month hour usage but not this month's hour usage,i cant check how much i have used this month 2010-02-21 04:38:39 saya membayar bil hari ini setelah tamat tempoh bil semalam.adakah saya boleh menggunakan internet petang inij juga.thanks,,, 2011-07-02 07:13:24 wrong package quoted.
S/b Streamyx RM60-00 plus RM10-00
Name: Yap Lee Chan
Tel: 05-5260089
Account No: L20202-960-0205
Please rectify as soon as possible 2010-07-02 22:47:06 cannot online internet 2010-08-01 07:44:13 saya tuan aslan dari lumut perak, bil bulan pertama adalah RM173 dan bil bln kedua RM132. Saya guna pakej 60 sbln, tm manjung bgtahu bil bln prtama adalah rm120 je dan bln kedua adalah sama. tapi knp sy dpt bil bln pertama mahal dari biasa, sy xpuas ht dgn tm manjung kerana tipu sy,. sy rasa xnak pakai je tm, (tolong bg pjelasan) no tel tm sy 05-6832584. rasa ditipu 2012-04-12 23:05:18 My Streamyx account no: D93880-113-0109 and I am a customer for TM internet since 1996 that is 15 year customer. Today My Internet Line was cut because I am late in making payment one month. I paid by online Citibank and gave my approval code 375827 paid RM 330 that is extra payment one month in advance as well. The Billing Department told me only after 4 days they will reconnect my Internet line back.
Our prime ministers economic transformation plan, PEMANDU , KPI and what not does not mean anything to TM, Until the government release the last mile for open market and competition, We are going to suffer. I was customer of Celcom for 14 years and after years of insults and suffering when the Number portability was introduced I switched to DIGI and now I get better rate and very happy with the service.
Ya Allah when will you remove the Monopoloy of TM. This should be the first thing on our PM's agenda in economic transformation program.
Evolution is a great natural process where it new species are born that can survive better in the current environment while the weaker species die. So be it let us the open market take care of TM and we shall see if it can survive or go extinct.
2011-03-22 09:16:06 saya kamal .no akaun B94299-925-0109 masih belum menerima bil untuk bulan mac.tiada masalah seperti ini untuk bulan yang lepas. saya mahu kepastian agar tidak berlaku tunggakan. 2011-03-28 09:41:26 my account: 20110-509-077-077 name liew fui yee ,kenepa bulan lepas aku bayaran RM 2.00,sekarang kena bayaran RM 114 sebenarnya aku ambil streamyx package RM 38 sahaja ,jadi kenapa mau caj aku lebih . 2011-04-07 06:17:19 Slm/slmt pg/ptg saya Harisah bin Kobol,akaun no:20110-515-258-105..saya punya stremyx bulanan Rm68..kenapa pulak saya kena bayar Rm136...skrg jd RM 204
2011-04-22 05:41:04 saya mohamad yasin b.samat no akaun A920013040208 akaun streamyx kenapa tak dapat bil hanya sekali bulan feb 2011 je.Boleh tak tm email je bil saya tiap bulan pada saya.yasins@proton.com atau sin.proton@yahoo.com. 2011-07-25 10:19:20 I want to complain why I had a monthly bill is rm20, now has more than rm700?
2011-11-26 03:18:39 ait kat sini pun boleh check bil gak ke ???minta maaf saya baru je kat sini cuma nak bertanya hhi 2011-12-14 12:51:28 aku bau anak taik..jangan ketawak aok, nama aku. bil aku tiap bulan datang lewat.bila aku lambat bayar, aku kenak charge lagik.sepatutnya aku denda tm sebab lewat anta bil.sakit ati aku aok. 2012-03-03 12:01:01 by ThirdShifter | |||||||||
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