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All FAQs → Bell Canada Internet FAQ Table of Contents 0.1 Speed Upgrade Info (1) 0.2 Speed Tests (3) 1.0 General (8) 1.1 Account and Billing (8) 1.2 Contracts (4) 2.0 Hardware (9) 2.1 Speedstream 5200 (14) 2.2 Speedstream 6300 (13) 2.3 Speedstream 4200 (1) 2.4 Speedstream 6520 (3) 3.0 Software and Services (6) 3.1 Email (11) 3.2 Newsgroups (1) 3.3 VDSL (ExpressVu for Condos) (5) 3.4 Webspace (3) 3.9 Business Internet Services (1) 4.0 Troubleshooting (12) 5.0 Bandwidth Caps (3) 6.0 Terminology (11) 7.0 Unfiled Editors: MacGyver , BliZZardX Last modified on 2012-06-25 18:33:17 view:Revisions 0.1 Speed Upgrade Info When will service be available (or upgraded) in my area? 0.2 Speed Tests Is there a reliable speed test for Bell Canada customers? Why don't DSLR/BBR speed tests reflect Sympatico's advertised speeds? What are all the different speed profiles used? 1.0 General How can I contact Bell Technical Support? What are the differences between the different service tiers Where can I find the Sympatico service agreements? Where is my Central Office (CO) ? How can I determine my distance from the Central Office? How long before my service is activated? I'm not able to get my problem resolved. Who do I call now? Sympatico`s Official FAQ 1.1 Account and Billing I'm moving - how do I move my Sympatico account? Can I pause my Sympatico account? How does Sympatico calculate the taxes on my bill? If I cancel the service, can I keep the modem if Sympatico doesn't ask for it? A list of Bell World stores where you can return a modem Can I get Sympatico DSL service if I don't have a local phone line? How do I transfer a Sympatico account from one person to another? When should I call Bell to tell them I want to cancel? 1.2 Contracts The self-care site does not show the pricing plan I'm currently on How can I get the best priced contract for HSE? Under what circumstances may I cancel a contract without penalty? Is there any penalty if i don't want to renew my contract with Bell 2.0 Hardware Which modems are offered? How can I request extra phone line filters? Can I connect multiple computers? Does Sympatico support routers or home networks? Can I opt out of the modem rental? Where can I get help hooking up my game console to the internet? Where can find information on telephone wiring? Why do Bell's firewall-capable modems have the firewall permanently disabled? Is there an easy way to access the hidden features of some modems? 2.1 Speedstream 5200 Bridge mode or Router mode with the 5200 E242? Why is the Bell Sympatico Speedstream 5200 different from other 5200's? Where can I obtain updated firmware for the 5200? Accessing the SpeedStream 5200 web interface Telnet with Speedstream 5200 E240 Telnet with Speedstream 5200 E242 How do I interpret the Speedstream 5200 line stats? Why does the red light on my Speedstream 5200 flash continuously? Is there any info on the command line interface? Which interface (USB or ethernet) should I use on the 5200? Can I connect computers to the USB and ethernet interfaces simultaneously? Accessing the SpeedStream 5200 E242 web interface Port forwarding guide for the 5200 How do I get Bittorrent `in the green?` 2.2 Speedstream 6300 What does the Speedstream 6300 look like? How do I get a Speedstream 6300, and how much does it cost? Do I get to keep the Speedstream 6300 if I cancel my service? Accessing the linestats on a Speedstream 6300 How do I interpret the Speedstream 6300 line stats? Is there any troubleshooting information for the 6300? What is the ethernet port labelled (LAN WAN 5) used for? Can you use the wired and wireless capabilities at the same time? What is the console port used for? Are there any firmware updates for the Speedstream 6300? Does the 6300 allow filtering by MAC address for wireless connections? Does the 6300 have a DMZ option? Why is the firewall permanently disabled on Bell's version of the 6300? 2.3 Speedstream 4200 How do I change into bridged mode on the 4200? 2.4 Speedstream 6520 How do I disable the router features of the 6520? How do I view the line stats of the 6520? I'm suddenly not able to connect wirelessly! 3.0 Software and Services How to Configure Windows XP to Connect to Sympatico Access Manager NetAssistant Can I connect to the Internet away from my home, or even outside of the country? Does Bell Sympatico allow customers to run servers? Is there a FTP server with Sympatico Software available for downloading 3.1 Email Why does Sympatico block all SMTP servers except its own? (Port 25 blocking) What are the addresses of the Sympatico email servers? Is there a way to check email if I'm on the road? How can I configure my mail account? (auto-forwarding, spam filters etc) If Sympatico-MSN's Mail Servers Are Not Working How can I upgrade my email accounts to the MSN platform with increased storage? Does Sympatico scan email for viruses? Troubleshooting MSN Enhanced Email How many e-mail addresses can I have? Can I refuse to be migrated to the MSN email platform? How do I get Thunderbird to work with enhanced e-mail? 3.2 Newsgroups Does Bell have any type of newsgroup or NNTP service 3.3 VDSL (ExpressVu for Condos) What is VDSL? How can I check if VDSL is available in my building? Will Bell deploy VDSL to single family homes? How does ExpressVu for condos work? Can I get HDTV through ExpressVu for condos? 3.4 Webspace Is there a data transfer limit for Sympatico's webspace? How do I add a counter to my webpage? Counter Error: Unable to read strip image 3.9 Business Internet Services What internet services does Bell offer for business? 4.0 Troubleshooting How to solve DNS (server or site not found) issues Stalls and Freezes How to get interleaving switched on or off, or get your speed profile changed DSL availability & troubleshooting FAQ How do I get those line stats that everyone else is posting in the forums? How can I check if my inside telephone wiring is faulty? Some tips for making calls to tech support easier Who do I call to report bad routers on Bell's network? I'm in City X, why does my traceroute say I'm connected to a router in City Y? Why won't my router login to Sympatico? My service is awful when it rains! How to find and post 2701HG-G line statistics 5.0 Bandwidth Caps Does Sympatico limit or charge for the amount of data transferred? Will Sympatico suspend my account if I transfer a lot of data? Bandwidth Monitor FAQ 6.0 Terminology ADSL Interleaving / Interleave ATM network DSLAM RDSLAM or RSLAM or Remote DSLAM Occupancy OPI-DSLAM Demarcation Point (Demarc) AML Sync Rate Line transfer 7.0 Unfiled login and you can contribute to the FAQ

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