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1.0 General·How can I contact Bell Technical Support?
·What is the phone number for the xDSL support centre?
·Is there a guide for navigating the menu system at 310-SURF?
·What are the differences between the different service tiers
·Where can I find the Sympatico service agreements?
·Where is my Central Office (CO) ?
·How can I determine my distance from the Central Office?
·How long before my service is activated?
·I'm not able to get my problem resolved. Who do I call now?
·Sympatico`s Official FAQ
·What is the new Sympatico - MSN relationship all about?
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Call 310-SURF or 1 (800) 773-2121 for technical support or billing inquiries. Make sure you listen to the voice prompts to get to the right department. Tech support is available 24 hours, while the billing department is available during business hours.
You can speak to a tech in the direct forum »/forum/sympatdirect - this is a secure forum and the content of your posts (except the subject line) are hidden from everyone except you and authorized Bell staff.
Send an e-mail to assistance@sympatico.ca
Sympatico Contact Form on the web...
If you are unable to get your problem resolved to your satisfaction, you may speak to the Bell Canada Executive Office of Customer Relations at no charge.
 feedback form
 feedback form
by BliZZardX  edited by MacGyver
last modified: 2008-08-27 18:49:20 |
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The number for the GTA is 1-888-590-2375.
The support centres are regional, so if the folks at the number above cannot assist you because you are out of the area, they should be able to give you a number for somebody who will.
feedback form
feedback form
by MacGyver
last modified: 2003-11-08 12:15:26 |
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310-SURF fast dial script
310-SURF (310-7873)
- Press 1 for English, 2 for Francais
- Enter 10-digit phone number your ADSL is linked to
- To skip any system message, press #
You have 4 following MAIN MENU choices:
1. TECH SUPPORT (open 24/7)
- Dial 1 for quick tips, resetting your password, or looking up Sympatico 56K dialup numbers.
- Dial 2 to speak to a live tech
2. ACCOUNTS AND BILLING (open 8am-6pm EST weekdays)
- Dial 1 for self-serve account options (view bill, etc.)
- Dial 2 to cancel Sympatico service(s)
- Dial 0 to speak to a live account rep
3. INFORMATION ON BUNDLES, ORDER NEW SERVICES
- Dial 2 for High Speed Edition
4. EMOVE (move acct. info if you're changing addresses)
- You will be automatically transferred to a live person. Please have your Bell/Sympatico/Mobility/ExpressVu account statements with you.
After entering your selections:
- Enter Sympatico 7-digit PIN (back of your booklet or see this)
- Wait on the line. The queue is shortest at 8am and 3pm roughly.
At any time:
- Press * to repeat the menu
- Press 7 to go back to the main menu
- If you don't do anything for 5 seconds, you will be automatically transferred into the queue to speak to a live person.
Quick Tip: You can use this script to set up a speed-dial option on your phone! For example, if your phone # is 416-555-1234 and your Sympatico PIN is 7654321, to reach Sympatico tech support in English, program
this dial string:
3107873,1,4165551234,1,2,7654321 (the commas = tone pauses)
feedback form
feedback form
by quanta edited by MacGyver
last modified: 2004-05-13 11:15:20 |
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Go Here to see Sympatico's service page.
feedback form
feedback form
by MacGyver
last modified: 2008-06-15 11:54:17 |
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Click Here
feedback form
feedback form
by BliZZardX edited by MacGyver
last modified: 2007-12-04 19:44:24 |
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Knowing the CO Location is irrelevant to whether or not you can obtain DSL service. Bell is now using Remote DSLAM's (Also called RSLAM's, RDSLAM's, or Remote CO's) to provide service in SOME areas that were once too far away from their DSLAM in the CO. The Remote DSLAM will be located on your line, somewhere between the central office and your home. With a remote DSLAM, Your plain old telephone service (POTS) is still routed all the way to the CO, but the DSL service terminates before that at the remote DSLAM, and from that point connects to a fibre optic line that is not limited by distance.
In addition, even if you knew where your CO was, there's no telling what route the phone wire takes from there to your home. It may seem logical that they would take the shortest route, however this is often not the case. There are many pipes and services underground, and phone lines may be routed in an indirect path to avoid these obstacles.
In short, knowing the CO location will not help you obtain, upgrade, or troubleshoot DSL service. The only people that need to know where the CO is located are employees of the telephone company who work there.
If you are still curious, you may be able to find the location of your CO by using this website: »www.telcodata.us/telcodata/telco . "Input an Area Code (required) followed by the Prefix, or Exchange (optional). Then click on "detailed switch information."
feedback form
feedback form
by MacGyver
last modified: 2007-12-21 17:02:42 |
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Although it is difficult to determine your precise distance (especially as it is physical wire length, not street walking distance that is measured) a rough estimate can be provided to you. Simply call Bell Canada's High Speed Call Centre at 1-888-590-2375, provide the agent with your area code and phone number, and they'll perform a look-up in their database.
A numeric rating from '1' to '6' is given; this is a dimensionless number signifying your potential performance based on map distance. The higher the number, the closer your location to the central office, and the more likely you are to achieve optimal DSL speeds and reliability.
Please note that the rating given is a guideline only. Ultimately, the only way to determine actual performance is to have the service installed.
Note: Archived thread for information only: /forum/remark,7856833~mode=flat
feedback form
feedback form
by IIgs edited by MacGyver
last modified: 2005-01-22 10:24:32 |
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From the day you place your order, generally it takes 5 business days for your service to be activated on your line. You will usually receive your high speed install kit via courier in two business days.
feedback form
feedback form
by MacGyver
last modified: 2003-07-26 22:08:06 |
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If you are unable to get your problem resolved through 310-SURF, call 310-SURF and ask to speak to a customer service manager.
If you have spoken to a manager and are still unable to get your problem resolved, you may speak to the Bell Canada Executive Office of Customer Relations at no charge.
1-866-317-3382
This number can be used for unresolved issues with any Bell Canada service.
feedback form
feedback form
by MacGyver
last modified: 2007-10-16 07:37:38 |
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Sympatico maintains their own FAQ located HERE.
feedback form
feedback form
by MacGyver
last modified: 2007-02-10 13:37:55 |
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Sympatico and MSN have an agreement to link MSN and Sympatico web pages and join content and services such as Hotmail and MSN Messenger. For more information see here: Joint Portal FAQ
feedback form
feedback form
by DKS edited by MacGyver
last modified: 2004-06-09 06:44:31 |
