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1.1 Account and Billing
You can move your services online at http://www.bell.ca/emove
You can move your Sympatico, Bell Canada phone, Mobility, and ExpressVu accounts all in one go. If you fill that form out at least 5 business days before your move, everything will be set up and ready at your new place on your moving day.
Then, just bring your modem and filters with the rest of your stuff to the new place, and hook it up. Presto, it should be up and running with your phone service.
What's so useful about that? Well, university/college students living away from home can pause their HSE accounts when they go home for the summer. Or, if you are going on an extended vacation or sabbatical and won't be at home, you can pause your account.
There is a 6 month hold period maximum. You also have to have been an HSE subscriber for a few months already. (This service is targeted to longtime customers) You also can't have any outstanding bills.
Note: You can also apply to have your phone service also "frozen", but I believe it costs $30 for three months and $60 for six months. HSE+LD subscribers can obtain seasonal service for the LD portion and HSE portion of their bills.
How to Use:
1. Call 310-SURF, get in touch with a live person and ask for the Sympatico Seasonal Service.
2. Tell the CSR when you want the account frozen and when you want it unfrozen.
You do not have to return any equipment or sign up for the service again. Saves you time, saves you and Sympatico money.
You will retain access to your email addresses and account information while the account is suspended.
Monthly Recurring Charges $ 44.95
GST $ 3.15
PST $ 0.80
So why only 80 cents for PST? The PST is charged on the modem rental which is worth $10.
Ontario PST is not applicable to Internet services, but it is applicable to the rental of the modem.
More information is available here.
From the Sympatico Service Agreement:
You can also return the modem to one of the Bell World stores listed here. Ensure that you get a receipt for the return of your modem.
MAKE SURE YOU GET A RECEIPT WHEN YOU RETURN YOUR MODEM!
Barrie - Barrie Power Centre
Barrie - Georgian Mall
Hamilton - Limeridge Mall
Kingston - Cataraqui Town Centre
Kitchener - Fairview Park Mall
London - 125 York St.
London - Masonville Place
London - Westmount Mall
Mississauga - Dixie Value Mall
Mississauga - Heartland Power Centre
Misssisauga - Square One
North Bay - North Gate Square
Oshawa - Oshawa Centre
Ottawa - 1541 Merivale Rd.
Ottawa - 1566 Carling Ave.
Ottawa - 81 Metcalfe St.
Ottawa - Bayshore Shopping Centre
Ottawa - Billings Bridge Plaza
Ottawa - Carlingwood Mall
Ottawa - Place d'Orleans
Ottawa - Rideau Centre
Ottawa - St. Laurent Centre
Scarborough - Scarborough Town Centre
Scarborough - Woodside Mall
St. Catherines - Pen Centre
Sudbury - New Sudbury Centre
Toronto - 2300 Yonge St.
Toronto - 2323 Yonge St.
Toronto - Bayview Village Mall
Toronto - Centrepoint Mall
Toronto - Eaton Centre
Toronto - Fairview Mall
Toronto - Gerrard Square
Toronto - Woodbine Centre
Toronto - Yorkdale Mall
Windsor - Devonshire Mall
You need to call 1-888-590-2375 to have this set up. The service is called Dryloop.
A monthly charge of $4 applies to HSE subscribers. There is no fee for Ultra subscribers.
If nobody at that number knows what you are talking about, call 1-866-635-0773
See here for more info.
The current account holder needs to call Bell first to confirm his/her agreement with the transfer.