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2.0 Hardware·Which modems are offered?
·I have a Nortel modem. How do I switch to a different modem?
·How can I request extra phone line filters?
·Can I connect multiple computers?
·Which modem is best to use?
·What phones require a special filter?
·Does Sympatico support routers or home networks?
·Can I opt out of the modem rental? Why can't I just use my own?
·Where can I get help hooking up my game console to the internet?
·Where can find information on telephone wiring?
·Why do Bell's firewall-capable modems have the firewall permanently disabled?
·Is there an easy way to access the hidden features of some modems?
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All Ontario & Quebec DSL ISP's use G.DMT.
G.Lite is not implemented.
All modems that Sympatico provides have both ethernet and USB interfaces, however only one interface can be used at a time.
For an additional fee or contract committment, you can receive the optional Speedstream 6300 which is a DSL modem, 5-port wired router, wireless router, all-in-one unit.
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Modems that have been offered now or in the past:
Ethernet Only Modems:
- Nortel One Meg Modem (Discontinued)
- Alcatel SpeedTouch Home
- Efficient Networks SpeedStream 5260 / 5360 (Discontinued)
- Efficient Networks SpeedStream 6520 [4 port Ethernet, wireless, no USB]
- 2Wire 2700 [4 port Ethernet, wireless, no USB]
- 2Wire 2701 [4 port Ethernet, wireless, no USB]
USB/Ethernet Modems:
- Alcatel SpeedTouch USB
- Efficient Networks SpeedStream 5200/5242/4200 [Single Ethernet + USB]
- Efficient Networks SpeedStream 6300 [5 port Ethernet, wireless, and 1 USB]
     
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 feedback form
by BliZZardX  edited by MacGyver
last modified: 2008-07-13 20:10:51 |
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Sympatico is currently undergoing a program to remove all the Nortel modems it has in service with newer modems capable of much faster speeds. The Nortel modem is limited to 1 megabit speeds while newer modems can support speeds of many times that. There is no charge for this swap and the speed increase (if any depending on line conditions) is also at no additional monthly charge.
Call 310-SURF and connect to the billing department (NOT technical support). Tell them that you currently have a Nortel modem and you wish to swap for a new non-Nortel modem. They will arrange the swap for you right away.
You'll receive a new modem by courier, but don't hook it up right away. When the "Link Status" light on the Nortel modem changes to yellow or red, and you are unable to connect anymore (it can take several days for this to happen), disconnect the modem and connect the new modem instead. Also ensure that you remove all the old filters and replace them with the new filters that come with the new modem. The filters are different and if you don't change them out, you will have problems.
Ship the old modem and old filters back to Sympatico in the pre-paid postage bag they send you with the new modem. If you don't get a pre-paid bag for some reason, you can drop the old modem and old filters off at a Bell World Store. See /faq/8275
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by MacGyver
last modified: 2005-03-18 07:31:28 |
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You will need to call 310-SURF (310-7873) or get in contact with a tech in the direct forum »/forum/sympatdirect
Or use the automated filter order service. »www.bell.ca/shopping/PrsShpInt_A···ies.page
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by BliZZardX edited by MacGyver
last modified: 2008-09-14 06:32:30 |
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Yes.
You can do this with a hub/switch or a router.
Sympatico says two IP addresses can be assigned at once, but they don't actually limit you. You can connect as many computers as your hub/switch will allow.
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feedback form
by BliZZardX
last modified: 2003-07-29 14:46:39 |
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"I would like to know which modem that bell offers is the best meaning the fastest?"
Nortel modems (DBIC) have a max throughput of 1mbps. Bell is doing network upgrades which allow customers to surpass these speeds, which means means that the Nortel modems should be phased out soon.
Which is better? There is no definite answer, because they all do their job. Currently, Bell only sends out SpeedStream 5200s, which are said to perform better under bad line conditions. However, it lacks the features that the Alcatel SpeedTouch Home has. Performance wise, they are all about the same.
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by Nightmare 69 edited by BliZZardX
last modified: 2004-03-12 00:35:44 |
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This FAQ item applies to Nortel modem users ONLY!:
If you have one of the following phones:
Vista 350
Vista 390
Vista 480
CybioLink Screen Phone
...Or ANY other similar phone with a large screen, you will need to obtain a special filter from Sympatico by calling 310-SURF. Without it, these phones can interfere with your DSL service because they share some of the frequencies used.
Symptoms of problems caused by these type of phones without a proper filter can be slow speeds, or frequent disconnects of your DSL connection.
IF you do not have a Nortel modem but suspect that one of your phones is causing problems, try connecting two filters on that phone in series.
Better yet, get rid of your Nortel modem instead! See »Bell Canada Internet FAQ »I have a Nortel modem. How do I switch to a different modem?
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feedback form
by MacGyver
last modified: 2006-05-01 16:52:04 |
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Sympatico will not provide technical support for customers using home networking devices unless those devices are rented from Bell. For customers not using Bell-supplied networking equipment, Sympatico Technical Support will require that you disconnect your home network, and use only your DSL modem and a single PC during any troubleshooting process.
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feedback form
by MacGyver
last modified: 2004-05-15 11:09:30 |
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Sympatico imposes a mandatory modem rental on its subscribers. The rental cost is $2/month plus GST and PST and incorporated into your monthly bill. This monthly rental is not optional.
Some users wish they could purchase their own modem outright and save on the monthly charge, but there is currently no option to do so. There are several good reasons for this:
1. It is a Bell Managed Solution. Even a Bell dedicated 10Mbps fibre connection requires the mandatory rental of a Cisco access router! Bell has traditionally offered complete "ready-to-serve" solutions instead of piecemeal offerings. Sympatico will also replace your modem free of charge if it stops working properly.
The only ADSL service that Bell offers optional modem rental is Bell Business Internet High Speed. (Incidentally, the majority of business subscribers opt in and rent their modems anyway.)
2. They want to maintain high service quality. All the modems that Sympatico has offered for rental have been rigorously tested and come from an approved manufacturer. Sympatico is understandably shy about having foreign modems from unknown origins connect to their network. This also reduces the number of tech support calls.
3. Sympatico wants to be future-proof. Since Sympatico's inception in 1996 up to March 2004, Sympatico has had 3 different high-speed platforms and used 8 different modems. With ADSL2 and VDSL on the horizon, Sympatico is poised to change platforms and modems yet again in the very near future. Sympatico has always upgraded your modem free of charge when necessary.
We have heard rumours that Sympatico has discussed implementing optional modem rental for a couple years now, but as the price of the modem rental has dropped from $10 to $2, this now seems unlikely.
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by quanta edited by MacGyver
last modified: 2005-11-19 21:47:26 |
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Call Sympatico's GamesMania Support Team at 1.866.522.1522
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by MacGyver
last modified: 2004-04-08 22:35:37 |
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Bell Canada offers a guide on telephone wiring in your home. Click HERE.
We also maintain an FAQ on inside wiring here on the site. /faq/wiring
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feedback form
by MacGyver
last modified: 2004-08-17 06:05:15 |
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Bell offers a firewall service for a monthly fee. For this reason, the Bell-customized firmware on their modems does not allow the customer to enable the firewall.
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by MacGyver |
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See this thread for more information: /forum/remark,14514739~root=sympat
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by MacGyver |
