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15 Troubleshooting·Bell Tickets: How Quickly can we expect Bell to respond?
·Clients calling Bell: Can you call direct for support details?
·Bell Service Advisories
·Speed Test Tool - TSI and Others together
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48+hrs – Bell has a 48hr SLO waiting period before ISP staff can escalate. From there a 12ish hour period can be expected before further escalations, and so on and so forth...
 feedback form
 feedback form
by R0CKY 
last modified: 2007-03-25 11:34:57 |
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NO - Clients 'can not' call Bell Nexxia/Carrier Services as the TekSavvy is the client in this case, not the end user (therefore information provided to an end user will not be accurate/consistent... TekSavvy/Nexxia database isn't the same as Bell Canada/Sympatico nor is the phone number to discuss problems).
feedback form
feedback form
by R0CKY |
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ADVISORY - NETWORK MAINTENANCE – Please do not reply - AVIS - ENTRETIENS APPORTÉS AU RÉSEAU - Veuillez ne pas répondre à ce message
ADVISORY - NETWORK MAINTENANCE
AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Circuit:
TEKSAVVY SOLUTIONS INC 05LOXX800438-042BLCA-PAA
Window
Fenêtre d'entretien
- 2008-01-13 00:01 to 06:00
Impact - 20 minutes
Work Description
Description du travail
- PASSPORT 8600 UPGRADE TO 4.1.1
******************************************************************************************
******************************************************************************************
ADVISORY - NETWORK MAINTENANCE – Please do not reply - AVIS - ENTRETIENS APPORTÉS AU RÉSEAU - Veuillez ne pas répondre à ce message
ADVISORY - NETWORK MAINTENANCE
AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Circuit: TEKSAVVY SOLUTIONS INC 05LOXX800438-041BLCA-PAA
Window
Fenêtre d'entretien
- 2008-01-09 00:01 to 06:00
Impact - 20 minutes
Work Description
Description du travail
- PASSPORT 8600 UPGRADE TO 4.1.1
feedback form
feedback form
by R0CKY
last modified: 2008-01-04 00:22:11 |
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New Speed Test Tool and reason for it existing....
Hi all,
We've now added the speedtest tool to our network (»speedtest.teksavvy.com).... What this means is we're going to be using this as a troubleshooting tool going forward and this will also allow you to have an idea of where the problems may lie.
Testing stages should go as follows:
1 - Run 3 tests on TekSavvy, and copy and paste them into a single thread.
TekSavvy Speed Test: (»speedtest.teksavvy.com)
2 - Run 3 tests with either Cogeco "or" Mountain Cable and paste the results in the same thread as the TekSavvy results.
Cogeco Speed Test: (»speedtest.cogeco.net)
Mountain Cable Speed Test: (»www.mountaincable.net/index.php?···,0,0,1,0)
From there, make us aware of your testing so that we can then narrow where the possible problems may exist.
What the results tell us:
BAD TEKSAVVY AND GOOD COGECO/MOUNTAIN:
Won't happen as, if it's bad to TekSavvy, it will always be bad to Cogeco/Mountain...
BAD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN:
It will tell us the connection from your home to us is not healthy.
GOOD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN:
In this happens it gives us an idea that the connection from your home to us is decent but that the connection going out to the web is having issues of some sort.
GOOD TEKSAVVY AND GOOD COGECO/MOUNTAIN:
Tells us your connection is decent right through both sides...
feedback form
feedback form
by R0CKY |
