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All FAQs » TekSavvy FAQ » 4 Service Information

FAQ RevisionsEditors: state See Profile, R0CKY See Profile, fourboxers See Profile
Last modified on 2009-09-14 08:30:57
view: single page · printable

4 Service Information

·Non-Bell Lines: Do you need to provide more info?
·DSL Service: How long to install?
·News Group Service: What are the options?
·DSL: What are the various profiles available?
·Transfering to TekSavvy from another ISP
·Dialup Numbers...
·Price Plans for Premium Capped and Unlimited DSL Options
·What should the VPI/VCI settings be?
·How do I transfer from CondoTV aka VDSL to TekSavvy
·How do I determine my long distance provider

Non-Bell Lines: Do you need to provide more info? (#14726)
YES - ISPs require accurate Circuit information on 3rd party telephone providers in order to provide DSL service over the Bell copper. Often the information between Bell and others (ie: Sprint/AllStream/etc...) are inaccurate.

feedback form

by R0CKY See Profile

DSL Service: How long to install? (#14730)
5+ DAYS – The ISP places the order into the Bell Nexxia portal and a minimum 5 ‘business’ days can be expected to wait. ISPs must wait at least 5 business days before opening ‘any’ tech support related tickets on new orders.

feedback form

by R0CKY See Profile
last modified: 2007-04-12 17:45:07

News Group Service: What are the options? (#14763)
We go through a company called UsenetServer.com

Here are the restrictions set in place:
1- no static IP
-limited to text groups only
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post

2- with static IP
-full access to both text and bins
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post

feedback form

by R0CKY See Profile

DSL: What are the various profiles available? (#14774)
Here they are! (tx tilhasBB/TSI Steve!)

601/75KB/sec = 6016/800kbit sync profile
601/48KB/sec = 6016/512kbit sync profile
502/75KB/sec = 5056/800kbit sync profile
502/48KB/sec = 5056/512kbit sync profile
410/75KB/sec = 4032/800kbit sync profile
410/48KB/sec = 4032/512kbit sync profile
350/75KB/sec = 3488/800kbit sync profile (rarely used now)
298/75KB/sec = 3008/800kbit sync profile
298/48KB/sec = 3008/512kbit sync profile
240/60KB/sec = 2496/640kbit sync profile
165/75KB/sec = 1728/800kbit sync profile
165/60KB/sec = 1728/640kbit sync profile
165/35KB/sec = 1728/384kbit sync profile
105/60KB/sec = 1184/640kbit sync profile
105/35KB/sec = 1184/384kbit sync profile
105/12KB/sec = 1184/160kbit sync profile
60/14KB/sec = 672/160kbit sync profile
48/48KB/sec = 512/512kbit sync profile
25/25KB/sec = 288/288kbit sync profile
14/14KB/sec = 160/160kbit sync profile
11/11KB/sec = 128/128kbit sync profile
14/8KB/sec = 160/96kbit sync profile
5/5KB/sec = 64/64kbit sync profile

feedback form

by R0CKY See Profile
last modified: 2007-10-09 08:06:12

Transfering to TekSavvy from another ISP (#15439)
If from Bell Sympatico:
- Cancel from Bell and get a cancellation number (make sure to give yourself at least 7 business days before cancelling as it takes 5 business days to activate on our side).
- Provide cancellation number in your order with us and make the activation date the same date as the bell cancellation date. To do otherwise might cause problems with Bell as Sympatico has the root account to the routers and they may disconnect you if your are connected elsewhere ahead of the Bell disconnect date.

If from third party ISP:
- Cancel from the ISP and give yourself at least 7 business days out as it takes 5 business days to transfer to us.
- In this case you can have your activation date overlap, so get our date to happen as soon as possible so that if there are problems that they can be resolved before the other ISP's disconnect date.

Note: In either of these two case, once you receive your login you can just switch it and start using your network ahead of time... Allowing you to pre-configure all of your settings before the physical transfer.

If from Cable (or anything else):
- Pretty simple... order whenever, just make sure the two services overlap so that you can switch with as little interruption as possible.

feedback form

by R0CKY See Profile
last modified: 2007-06-11 15:48:57

Dialup Numbers... (#15478)
Available Dialup/Dial-in numbers:

»www.teksavvy.com/en/Dialup_Numbe···=7&mID=3

feedback form

by R0CKY See Profile edited by fourboxers See Profile
last modified: 2008-02-26 22:30:11

Price Plans for Premium Capped and Unlimited DSL Options (#15667)
Here's the updated version as per discussed... »Solution for Bandwidth/Unlimited... and better Premium too!

****************************************************
****************************************************

ON/QC/AB/BC: Premium Service...
When: Effective NOW!

Monthly Rate: $29.95/month (5Meg Pckg)
Capped Amount: 200GB (formerly 100GB)
Bulk (must Pre-pay): $10/100GB
Overage Fees/no-bulk: $0.25/GB (that's right... not a typo)

****************************************************

ON/QC: Unlimited Service...
When: Effective Jan 1st, 2008

Monthly Rate: $39.95/month (6Meg Pckg)

****************************************************
****************************************************

Note: Prices based on a maximum 5-6Meg speed profiles and will be adapted for higher speeds when they arrive.

feedback form

by R0CKY See Profile
last modified: 2009-03-16 14:00:35

What should the VPI/VCI settings be? (#16091)
Ontario/Quebec - VPI/VCI=0.35

AB/BC - VPI/VCI=0.33

feedback form

by Angelo_ See Profile edited by fourboxers See Profile
last modified: 2008-09-18 13:09:47

How do I transfer from CondoTV aka VDSL to TekSavvy (#16191)
Bell's CondoTV service is usually provided via VDSL service while Teksavvy only provides ADSL service. CondoTV can also be provided through DTH (dish on the roof) which means your internet service is stricly ADSL. Teksavvy cannot provide service through VDSL.

To determine the type of your CondoTV service

1) Go to »www.connectyourspace.com
2) Input your postal code.
3) Choose your building.
4) When the results page is shown, in the bottom left of the page look for INTERNAL USE.
4a) If the page shows VDSL this means that your service is provided through VDSL on copper lines. Follow the instructions below for switching from VDSL to ADSL.
4b) If the page shows DTH stacked you DO NOT have VDSL based service and can follow the normal procedure for switching from Bell ADSL to Teksavvy. See this FAQ »TekSavvy FAQ »Transfering to TekSavvy from another ISP

Switching from VDSL to ADSL service

You have two options to move to ADSL Service

Option A: Cancel CondoTV entirely for TV/internet service and sign up for Teksavvy. This will involve downtime since it will require your line to be re-wired. You will have to cancel your CondoTV service and wait for the cancellation to take effect before ordering Teksavvy. This is because VDSL and ADSL cannot co-exist on a copper line at the same time.
Option B: Keep CondoTV for TV Service, cancel internet service and order a dry loop from Teksavvy. This will involve ordering dry loop service (additional copper line with no voice service) and paying extra for the line (dry loop band rate) but this will allow you to receive ADSL service and keep your VDSL service for TV.

General notes about VDSL vs ADSL

- VDSL is typically provided inside the building so distance is not a factor, however ADSL will be provided from the nearest central office so distance may become a factor and may affect the quality of your speed.
- ADSL DOES NOT provide TV service so you will either need to follow Option B if you wish to keep the TV service provided through CondoTV or subscribe to Cable TV.
- You may be eligible for higher speeds in the future with the deployment of ADSL2+ whereas VDSL is limited by Bell to 4 or 5 megabits per second.

feedback form

by mlerner See Profile edited by fourboxers See Profile
last modified: 2008-12-14 12:40:29

How do I determine my long distance provider (#16381)
Call 1-700-555-4141 and listen for the message.


If the message says "Your long distance company is Bell Canada" then Bell Canada is your long distance provider.
If the message says "Your long distance supplier is your Bell Network provided by Bell" then your long distance provider is TekSavvy.

feedback form

by MacGyver See Profile edited by fourboxers See Profile
last modified: 2009-09-14 08:30:57


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