|
| |||||
| Home | Reviews | Tools | Forums | FAQs | Find Service | ISP News | Maps | About |
how-to block ads |
Preface
General
TerminologyService Information
HardwareSoftwareUseful Links
Bandwidth Usage Checkers
Troubleshooting
1 Preface
•This forum is for the discussion of problems, solutions and questions related to TekSavvy Solutions Inc. •The Site Rules on Posting apply here. •If you have a question about a moderator action in the forum, please ask by Instant Message (IM) in a civil manner and we'll answer you as time allows. •This is a support forum, It is not a complaint box or an advertising center. •Please contribute what you can, without using the forum to continually promote or bash the service. •Please try to stay on topic within a thread. There is a New Topic button for other topics at the top right of the forum. •Please participate in forum maintenance by using the Hey Mods link if you believe a post violates the site/forum posting rules. If it's just an opinion or a member that irks you, please ignore it or them. Life is full of such things.
by state R0CKY TSI Marc TSI ERIC TSI Pascal TSI Guy TSI Pierre TSI PaulC TSI Tina TSI Kate TSI Cache TSI Andre TSI Gabe TSI Nick TSI Patrick TSI Joe TSI Linda TSI Rick TSI Liz TSIChristina TSI Mike TSI Chris TSI Roger TSI Dave TSI Jorge TSI Kerri TSI PhilR TSI Kumar TSI James TSI Joshm TSI Darryll TSI Jonathan TSI Thomas TSI Olivier TSI Julie TSIElisabeth TSI Paul TSI Andres TSI Martin TSI Tim TSI Robert TSI Shawn TSI Denis TSI JamesM TSI Paulo TSI SteveO TSI Mark TSI Bryant TSI Brock TSI David TSI Chad TSI Dennis TSI DavidF TSI JoelM TSI Jeremy TSI Kelly TSI Tracy TSI Larry TSI Support1 TSI Support2 TSI Support3 teksavvy (General) If you're an employee and would like to post here on behalf of TekSavvy Solutions, please contact R0CKY PS - if you require French Support, please communicate with the following staff members: R0CKY TSI Marc TSI ERIC TSI Pascal TSI Guy TSI Pierre TSI Cache TSI Gabe TSI Chris TSI Roger TSI Jorge TSI Olivier TSI Jonathan TSI Paul TSI Martin TSI Bryant TSI Denis TSI David TSI JoelM TSI Julie TSI Support1 TSI Support2 TSI Support3 CONTACT NUMBERS: Main/Sales: 877-779-1575 Tech Support: 877-357-2889 French Sales/Tech: 800-368-6909
by state - Technical Support: 24/7 - Accounting: Mon-Fri (8AM until 5PM) - Logistics: Mon-Fri (8AM until 5PM) Office Numbers: • Main/Sales: 877-779-1575 • Tech Support (NEW): 877-357-2889 • French Sales/Tech: 800-368-6909 • Local to Chatham: 519-360-1575 • Fax: 519-360-1716 URL: - www.teksavvy.com Address Information: - TekSavvy Solutions Inc. - 330 Richmond Street, Suite 205 - Chatham, ON, N7M 1P7 Tech Support Email: support@teksavvy.com Sales/Customer Service: sales@teksavvy.com Accounting/Accounts Receivable: accounting@teksavvy.com Abuse Reporting: abuse@teksavvy.com
by R0CKY Many of you have been bugging to get to meet some of the team, so here it is! It's a segment about the company that is to air in the New Year.... »teksavvy.com/player Regards, Rocky by R0CKY Our goal is to eventually be nationwide and allow everyone in Canada to experience enjoyable Internet Access! 2 General
by R0CKY Here's how Band Rates are determined: Band A: - Company's downtown core serving areas: * Toronto (Adelaide, Asquith, Simcoe, Eglington) * Montreal (Belmont, Ontario, Atwater, St-Dominique) * Ottawa (O'Connor) Band B: - Generally exchanges with >250,000 NAS Band C: - Generally exchanges with 10,000 to 250,000 NAS Band D: - Generally exchanges with 8,000 to 10,000 NAS * and exchanges with 1,500 to 8,000 NAS but average loop length is less than 4KMs Band E: - band with 4KMs Band G: - remote band (no year round road access/or remote of a company's serving territory).
by R0CKY 3 Terminologyby R0CKY by Angelo by Angelo by Angelo 4 Service Information
by R0CKY Here are the restrictions set in place: 1- no static IP -limited to text groups only -limited to 3 concurrent connections -limited to 1Mbps -no specific cap on download or upload -access to post 2- with static IP -full access to both text and bins -limited to 3 concurrent connections -limited to 1Mbps -no specific cap on download or upload -access to post 601/75KB/sec = 6016/800kbit sync profile 601/48KB/sec = 6016/512kbit sync profile 502/75KB/sec = 5056/800kbit sync profile 502/48KB/sec = 5056/512kbit sync profile 410/75KB/sec = 4032/800kbit sync profile 410/48KB/sec = 4032/512kbit sync profile 350/75KB/sec = 3488/800kbit sync profile (rarely used now) 298/75KB/sec = 3008/800kbit sync profile 298/48KB/sec = 3008/512kbit sync profile 240/75KB/sec = 2496/800kbit sync profile 240/60KB/sec = 2496/640kbit sync profile 165/75KB/sec = 1728/800kbit sync profile 165/60KB/sec = 1728/640kbit sync profile 165/35KB/sec = 1728/384kbit sync profile 105/60KB/sec = 1184/640kbit sync profile 105/35KB/sec = 1184/384kbit sync profile 105/12KB/sec = 1184/160kbit sync profile 60/14KB/sec = 672/160kbit sync profile 48/48KB/sec = 512/512kbit sync profile 25/25KB/sec = 288/288kbit sync profile 14/14KB/sec = 160/160kbit sync profile 11/11KB/sec = 128/128kbit sync profile 14/8KB/sec = 160/96kbit sync profile 5/5KB/sec = 64/64kbit sync profile
just to give you an updated list (as of Feb 2010) (ones i put -D beside are default profiles for the speed range they fall in)
160/96 -D 128 Kbps
160/160
288/288 -D 256 Kbps
512/512
640/512 -D 640 Kbps
672/160
1184/160
1184/384
1184/640 -D 1 Mbps
1728/384
1728/640
1728/800 -D 1.5 Mbps
2496/640
2496/800 -D 2.5 Mbps
3008/512
3008/800 -D 3 Mbps (also default on cards not setup for cx)
4032/512
4032/800 -D 4 Mbps
5056/512
5056/800 -D 5 Mbps
6016/512
6016/800 -D 6 Mbps
7040/800 - Usually set for cx with 5 or 6 meg package.
The profiles are generally set about 15% above what they are paying for to account for the encapsulation. Course all that depends on the customer's lines and how high their attainable is.
PS... largest things Ive found for customers losing max attainable is inside wiring. They'll have shorts on lines they dont use (ie corrosion in a jack theyve never used... but still hooked up, so will still affect), or long extension cords going to the modem. Also not having filters on their phones. by R0CKY - Cancel from Bell and get a cancellation number (make sure to give yourself at least 7 business days before cancelling as it takes 5 business days to activate on our side). - Provide cancellation number in your order with us and make the activation date the same date as the bell cancellation date. To do otherwise might cause problems with Bell as Sympatico has the root account to the routers and they may disconnect you if your are connected elsewhere ahead of the Bell disconnect date. If from third party ISP: - Cancel from the ISP and give yourself at least 7 business days out as it takes 5 business days to transfer to us. - In this case you can have your activation date overlap, so get our date to happen as soon as possible so that if there are problems that they can be resolved before the other ISP's disconnect date. Note: In either of these two case, once you receive your login you can just switch it and start using your network ahead of time... Allowing you to pre-configure all of your settings before the physical transfer. If from Cable (or anything else): - Pretty simple... order whenever, just make sure the two services overlap so that you can switch with as little interruption as possible.
You should also mention that if you move your phone to Teksavvy, that connection to DSL will take five days, leaving you with no internet for a week or more. At least, that's what your sales department told me. A week without the internet is too much, so we had to cancel the move to Teksavvy. by R0CKY »teksavvy.com/en/dialup-numbers.asp by R0CKY **************************************************** **************************************************** ON/QC/AB/BC: Premium Service... When: Effective NOW! Monthly Rate: $29.95/month (5Meg Pckg) Capped Amount: 200GB (formerly 100GB) Bulk (must Pre-pay): $10/100GB Overage Fees/no-bulk: $0.25/GB (that's right... not a typo) **************************************************** ON/QC: Unlimited Service... When: Effective Jan 1st, 2008 Monthly Rate: $39.95/month (6Meg Pckg) **************************************************** **************************************************** Note: Prices based on a maximum 5-6Meg speed profiles and will be adapted for higher speeds when they arrive.
The 29.95 price doesn't seem to match the one on the teksavvy web site. Was the 29.95 a limited time offer? Since now it seems it's 31.95/mo. However if you pre-fill the pre-sales online form, it still uses the 29.95 price plus tax. Therefore something needs to be updated since it does not match. Please advise. thanks 2011-09-25 20:43:38 by R0CKY AB/BC - VPI/VCI=0.33 by Angelo To determine the type of your CondoTV service 1) Go to »www.connectyourspace.com 2) Input your postal code. 3) Choose your building. 4) When the results page is shown, in the bottom left of the page look for INTERNAL USE. 4a) If the page shows VDSL this means that your service is provided through VDSL on copper lines. Follow the instructions below for switching from VDSL to ADSL. 4b) If the page shows DTH stacked you DO NOT have VDSL based service and can follow the normal procedure for switching from Bell ADSL to Teksavvy. See this FAQ »TekSavvy FAQ »Transfering to TekSavvy from another ISP Switching from VDSL to ADSL service You have two options to move to ADSL Service Option A: Cancel CondoTV entirely for TV/internet service and sign up for Teksavvy. This will involve downtime since it will require your line to be re-wired. You will have to cancel your CondoTV service and wait for the cancellation to take effect before ordering Teksavvy. This is because VDSL and ADSL cannot co-exist on a copper line at the same time. Option B: Keep CondoTV for TV Service, cancel internet service and order a dry loop from Teksavvy. This will involve ordering dry loop service (additional copper line with no voice service) and paying extra for the line (dry loop band rate) but this will allow you to receive ADSL service and keep your VDSL service for TV. General notes about VDSL vs ADSL - VDSL is typically provided inside the building so distance is not a factor, however ADSL will be provided from the nearest central office so distance may become a factor and may affect the quality of your speed. - ADSL DOES NOT provide TV service so you will either need to follow Option B if you wish to keep the TV service provided through CondoTV or subscribe to Cable TV. - You may be eligible for higher speeds in the future with the deployment of ADSL2+ whereas VDSL is limited by Bell to 4 or 5 megabits per second.
by mlerner If the message says "Your long distance company is Bell Canada" then Bell Canada is your long distance provider. If the message says "Your long distance supplier is your Bell Network provided by Bell" then your long distance provider is TekSavvy. by MacGyver 5 HardwareSpeedTouch 516 - Standard Single port modem - Has DHCP capabilities with basic router functions SpeedTouch 546 - 4 port modem - Has DHCP capabilities with basic router functions SpeedTouch 585 - 4 port modem - Wireless Capabilities - Has DHCP capabilities with basic router functions by R0CKY With screenshots Routed mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2 Bridged mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2 Ontario/Quebec - VPI/VCI=0.35 AB/BC - VPI/VCI=0.33 Connect the modem directly to the PC to configure it. If you want to connect to the Internet directly through the modem then configure the modem for routing mode. If you want to use a router to connect to the Internet then configure the modem for bridge mode. Routing mode: open: »192.168.1.254 click Speedtouch Click Setup "Welcome to the easy..." - Next Routed PPP - Next Enter select VPI/VCI, PPPoE - Next Enter username/pass - Next Skip Admin - Next Start Config Bridge Mode: Connect direct for config then: open: »192.168.1.254 click Speedtouch Click Setup "Welcome to the easy..." - Next Bridge - Next Enter select VPI/VCI - Next Disable DHCP - Next Skip Admin - Next Start Config
by eots »teksavvy.com/en/tools.asp?ID=7&mID=3 (English) »teksavvy.com/fr/tools.asp?ID=7&mID=3  (French) by R0CKY 8 Useful Links
• My DSL line is too slow! »DSL FAQ »I think my DSL is too slow! • Discussion on Filters: »DSL FAQ »Filters? • Noise Margin: »DSL FAQ »Noise Margin? • Fastpath/Interleave: »Verizon Online DSL FAQ »Fastpath and Interleaving • Upstream Signal: »DSL FAQ »Upstream Signal to Noise Ratio • Checking stats/synch/speeds: »AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID. • Look for CO in area: »www.telcodata.us/telcodata/telco • Tweaking your SpeedTouch: »SpeedTouch 516 Tweaking :) • What's that site running: »news.netcraft.com • Good speed test area: »speedtest.teksavvy.com
by state • Bell 2007 Tariffs: »www.crtc.gc.ca/8740/eng/2007/b2.htm#6972A • Bell 2006 Tariffs: »www.crtc.gc.ca/8740/eng/2006/b2.htm#6972A • Bell 2005 Tariffs: »www.crtc.gc.ca/8740/eng/2005/b2.htm#6972A
by state ST 516 DMT: www.2cent.de/dmt/v7/dmt.zip How to: »kitz.co.uk/routers/DMTv7.htm Also... »dmt.mhilfe.de Do a search for your modem manufacturer.... by R0CKY »fixppp.org/tsi.php by R0CKY by Angelo 9 Bandwidth Usage Checkers
Here's a small script made in mIRC that will download your usage stats and insert them into mIRC's title bar. - Download the TSIBWC.ini file and put it into your main mIRC directory. - Open mIRC and type "/load -rs TSIBWC.ini" - You should now see a dialog box that asks if you want to run the initialization commands, click Yes. - Enter your TekSavvy login into the next box that appears (xxx@teksavvy.com/@dslinternet.ca/@pppoe.ca) - Another box will appear asking if you're from the west or east. Click Yes if you're in the west, no if you're in the east. The script will now obtain your bandwidth usage and insert it into mIRC's title bar. You should see "[D: X] [U: X] [H: X] [T: X] [E: X]" in the title bar (top left). The letters represent Download, Upload, Hours online, Total usage, and Estimated usage for the month. The X's are whatever your current stats would be. The script is set to update every hour. However, since TekSavvy's usage page only updates every 6 hours, the only part of this script that updates hourly would be the estimated usage, while the other parts will only update every 6 hours.
This does not work since they changed the website and the script hasn't been updated. by sMURF
by yabos This small program will automatically fetch your TekSavvy bandwidth usage information, and show your current usage in a small icon in the system tray (next to the clock). This application requires Microsoft`s .NET 3.5 framework. Users of Windows 7 are not required to install the framework, as Windows 7 has .NET 3.5 built-in. Simply download the attached ZIP file, extract the EXE inside of it, and run it. You should see a small icon in your system tray that says "TEK CAP" or "ERR ERR". Double-click it and enter your TekSavvy username (example@teksavvy.com, example@pppoe.ca, example@dslinternet.ca, etc.) The program will automatically update and display your current usage. By default, the top number in the icon is your current usage for the month, and the bottom number is your estimated usage for the month.
by Guspaz Please see this thread for a description and the app »TekCap v1.1.0 15 Troubleshooting
by R0CKY ADVISORY - NETWORK MAINTENANCE AVIS - ENTRETIEN APPORTÉ AU RÉSEAU Circuit: TEKSAVVY SOLUTIONS INC 05LOXX800438-042BLCA-PAA Window Fenêtre d'entretien - 2008-01-13 00:01 to 06:00 Impact - 20 minutes Work Description Description du travail - PASSPORT 8600 UPGRADE TO 4.1.1 ****************************************************************************************** ****************************************************************************************** ADVISORY - NETWORK MAINTENANCE – Please do not reply - AVIS - ENTRETIENS APPORTÉS AU RÉSEAU - Veuillez ne pas répondre à ce message ADVISORY - NETWORK MAINTENANCE AVIS - ENTRETIEN APPORTÉ AU RÉSEAU Circuit: TEKSAVVY SOLUTIONS INC 05LOXX800438-041BLCA-PAA Window Fenêtre d'entretien - 2008-01-09 00:01 to 06:00 Impact - 20 minutes Work Description Description du travail - PASSPORT 8600 UPGRADE TO 4.1.1
by R0CKY Hi all, We've now added the speedtest tool to our network (»speedtest.teksavvy.com).... What this means is we're going to be using this as a troubleshooting tool going forward and this will also allow you to have an idea of where the problems may lie. Testing stages should go as follows: 1 - Run 3 tests on TekSavvy, and copy and paste them into a single thread. TekSavvy Speed Test: (»speedtest.teksavvy.com) 2 - Run 3 tests with either Cogeco "or" Mountain Cable and paste the results in the same thread as the TekSavvy results. Cogeco Speed Test: (»speedtest.cogeco.net) Mountain Cable Speed Test: (»www.mountaincable.net/index.php?···,0,0,1,0) From there, make us aware of your testing so that we can then narrow where the possible problems may exist. What the results tell us: BAD TEKSAVVY AND GOOD COGECO/MOUNTAIN: Won't happen as, if it's bad to TekSavvy, it will always be bad to Cogeco/Mountain... BAD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN: It will tell us the connection from your home to us is not healthy. GOOD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN: In this happens it gives us an idea that the connection from your home to us is decent but that the connection going out to the web is having issues of some sort. GOOD TEKSAVVY AND GOOD COGECO/MOUNTAIN: Tells us your connection is decent right through both sides...
| ||||||||||||||||||||||
| Sunday, 12-Feb 11:54:25 | Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo over 12.5 years online! © 1999-2012 dslreports.com. |