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FAQ RevisionsEditors: state See Profile, R0CKY See Profile, fourboxers See Profile
Last modified on 2008-11-13 16:29:11
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Preface

General

Terminology

Service Information

Hardware

Software

Useful Links

Bandwidth Usage Checkers

Troubleshooting


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  • 1 Preface

    ·TekSavvy Forum Rules
    ·Official support in the forum
    ·TekSavvy - Office Information
    ·Meet the TekSavvyTeam!
    ·Brief about TekSavvy
    ·Who's who....
    (back)
    Forum rules are subject to change, but as of February 2007 these are the forum guidelines for posting in the TekSavvy forum. Most of these points are summarized from this post by fatness See Profile:

    •This forum is for the discussion of problems, solutions and questions related to TekSavvy Solutions Inc.
    •The Site Rules on Posting apply here.
    •If you have a question about a moderator action in the forum, please ask by Instant Message (IM) in a civil manner and we'll answer you as time allows.
    •This is a support forum, It is not a complaint box or an advertising center.
    •Please contribute what you can, without using the forum to continually promote or bash the service.
    •Please try to stay on topic within a thread. There is a New Topic button for other topics at the top right of the forum.
    •Please participate in forum maintenance by using the Hey Mods link if you believe a post violates the site/forum posting rules. If it's just an opinion or a member that irks you, please ignore it or them. Life is full of such things.

    feedback form

    by state See Profile
    last modified: 2007-03-03 00:15:45

    (back)
    The following members are authorized on behalf of Teksavvy Solutions Inc. to provide "official" technical support in this forum. For your own protection, you should not provide personal information to anyone that isn't listed here:

    R0CKY See Profile (CEO/Owner)
    TSI Marc See Profile (CTO/Owner)
    TSI ERIC See Profile (General Manager)
    TSI Steve See Profile (Tech Specialist)
    TSI Joe See Profile (Network Architect)
    TSI Gabe See Profile (Network Admin)
    TSI Chris See Profile (CSR Manager)
    TSI Lyne See Profile (Assistant CSR Manager)
    TSI Scott See Profile (Tech Support Manager)
    TSI James See Profile (Wholesale/Resale Rep)
    TSI Nick See Profile (Tech Support/Developer)
    TSI Andre See Profile (Senior Phone Specialist)
    TSI Dave See Profile (Tech Support)
    TSI Mike See Profile (Tech Support)
    TSI Rick See Profile (Assistant Tech Support Manager)
    TSI David See Profile (Tech Support)
    TSI Jason See Profile (Tech Support)
    TSI Jorge See Profile (Tech Support)
    TSI Martin See Profile (Tech Support)
    TSI Shawn See Profile (Tech Support)
    teksavvy See Profile (General)

    If you're an employee and would like to post here on behalf of Teksavvy Solutions, please contact R0CKY See Profile.

    PS - if you require French Support, please communicate with the following staff members:

    TSI Andre See Profile (Senior Phone Specialist)
    TSI Scott See Profile (Tech Support Manager)
    TSI David See Profile (Tech Support)
    TSI Martin See Profile (Tech Support)
    TSI Gabe See Profile (Network Admin)
    TSI Chris See Profile (CSR Manager)
    TSI Lyne See Profile (Assistant CSR Manager)
    TSI ERIC See Profile (General Manager)
    TSI Marc See Profile (CTO/Owner)
    R0CKY See Profile (CEO/Owner)

    CONTACT NUMBERS:

    Main/Sales: 877-779-1575
    Tech Support (NEW): 877-357-2889
    French Sales/Tech: 800-368-6909

    feedback form

    by state See Profile edited by R0CKY See Profile
    last modified: 2008-11-13 16:29:11

    (back)
    Office Hours:
    - Technical Support: Every day (8AM until 11PM)
    - Accounting: Mon-Fri (8AM until 5PM)
    - Logistics: Mon-Fri (8AM until 5PM)

    Office Numbers:
    • Main/Sales: 877-779-1575
    • Tech Support (NEW): 877-357-2889
    • French Sales/Tech: 800-368-6909
    • Local to Chatham: 519-360-1575
    • Fax: 519-360-1716

    URL:
    - www.teksavvy.com

    Address Information:
    - TekSavvy Solutions Inc.
    - 330 Richmond Street, Suite 205
    - Chatham, ON, N7M 1P7

    Tech Support Email: support@teksavvy.com
    Sales/Customer Service: sales@teksavvy.com
    Accounting/Accounts Receivable: accounting@teksavvy.com
    Abuse Reporting: abuse@teksavvy.com

    feedback form

    by R0CKY See Profile edited by fourboxers See Profile
    last modified: 2008-08-29 19:57:39

    (back)
    Hey Gang,

    Many of you have been bugging to get to meet some of the team, so here it is!

    It's a segment about the company that is to air in the New Year....

    »teksavvy.com/player

    Regards,

    Rocky

    feedback form

    by R0CKY See Profile
    last modified: 2007-09-25 23:14:54

    (back)
    TekSavvy was created in January 1998 and started as a development/hosting firm. We added DSL to our service base in 2001 in response to the ups and downs to the project world. We currently wholesale for Bell, Telus, Aliant and a variety of other Telco industry providers. The company is a privately owned entity...

    Our goal is to eventually be nationwide and allow everyone in Canada to experience enjoyable Internet Access!

    feedback form

    by R0CKY See Profile

    Who's who.... (#15822)

    (back)
    Thought I'd add this one for Jayman as he did a good (funny) job..

    »For all the new people who have just joined.

    Thanks again Jayman!

    Rocky

    feedback form

    by R0CKY See Profile


    2 General

    ·Does TekSavvy Resell Bell Canada?
    ·Does TekSavvy have to use Bell in Ontario/Quebec?
    ·Does TekSavvy have to pay for the Dry-Copper Service?
    ·Does Bell provide TekSavvy with SLA Service?
    ·Does TekSavvy pay less if profiles are only a percentage of the advertised rate?
    ·Can TekSavvy throttle the speed and charge less?
    ·Can Sympatico/Bell Solicit TekSavvy Clients?
    ·Can the prices get any lower for 5Meg DSL Service?
    (back)
    NO - All ISPs dealing directly with Bell Nexxia/Carrier Services have their own network infrastructure (ie: transit, routers, etc...)

    feedback form

    by R0CKY See Profile

    (back)
    YES - All ISPs using Bell DSLAMs must go through Bell's copper and authentication cloud in order to provide DSL. You can get a circuit to be "patched-over" but it still has to authenticate through bell for DSL.

    feedback form

    by R0CKY See Profile
    last modified: 2007-03-25 11:16:52

    (back)
    YES - All ISPs must pay for dry copper services. The pricing is based on band rates A to G and is mandated by the CRTC.

    Here's how Band Rates are determined:

    Band A:
    - Company's downtown core serving areas:
    * Toronto (Adelaide, Asquith, Simcoe, Eglington)
    * Montreal (Belmont, Ontario, Atwater, St-Dominique)
    * Ottawa (O'Connor)

    Band B:
    - Generally exchanges with >250,000 NAS

    Band C:
    - Generally exchanges with 10,000 to 250,000 NAS

    Band D:
    - Generally exchanges with 8,000 to 10,000 NAS
    * and exchanges with 1,500 to 8,000 NAS but average loop length is less than 4KMs

    Band E:
    - band with 4KMs

    Band G:
    - remote band (no year round road access/or remote of a company's serving territory).

    feedback form

    by R0CKY See Profile

    (back)
    NO - Bell is only obligated to a Service Level Objective (SLO) to the ISPs (not an SLA)

    feedback form

    by R0CKY See Profile

    (back)
    NO - TekSavvy can not control the connections speeds (ie: if bell gives TSI a 5Meg Service, TSI pays a 5Meg rate regardless of the profiled speed (so even if you get a 1Meg speed TekSavvy pays 5Meg price to Bell).

    feedback form

    by R0CKY See Profile

    (back)
    NO - ISPs can not control the connections speeds at lesser costs (ie: if bell gives TSI 5Meg, TSI can't shape to 1Meg and charge 1/3 less... TSI pays 5Meg rate regardless to Bell. If an TSI requests a profile change to lower the speed in order to stabilize a connection, the original rates per original speed apply.

    feedback form

    by R0CKY See Profile
    last modified: 2007-03-25 11:30:54

    (back)
    YES - Sympatico/Bell can solicit 3rd party ISP clients after a 90 day waiting period (Bell has an internal policy of communicating with all the households in Ontario and Quebec 4 times per year! - Might even be Canada wide).

    feedback form

    by R0CKY See Profile

    (back)
    DOUBT IT– Bell gets the lion’s share of a DSL account! Currently an ISP can expect to pay Bell on average between $21 and $24 per account per month for 5Meg service. This excludes bandwidth, hardware, network, HR, software, etc…., So, accounts are required to make ends meet on approximately $30/month. Unless Bell drops the rates this will likely be as low as it gets.

    feedback form

    by R0CKY See Profile


    3 Terminology

    ·NAS
    ·SLA
    ·SLO
    ·TSI

    NAS (#14718)

    (back)
    Network Access Service

    feedback form

    by R0CKY See Profile

    SLA (#14720)

    (back)
    Service Level Agreement - Generally represents a type of guarantee and compensation program for downtime.

    feedback form

    by R0CKY See Profile
    last modified: 2007-03-25 11:20:39

    SLO (#14721)

    (back)
    Service Level Objective - Generally represents an formal plan of effort but without guarantees.

    feedback form

    by R0CKY See Profile

    TSI (#14724)

    (back)
    TekSavvy Solutions Inc.

    feedback form

    by R0CKY See Profile


    4 Service Information

    ·Non-Bell Lines: Do you need to provide more info?
    ·DSL Service: How long to install?
    ·News Group Service: What are the options?
    ·DSL: What are the various profiles available?
    ·Transfering to TekSavvy from another ISP
    ·Dialup Numbers...
    ·Price Plans for Premium Capped and Unlimited DSL Options
    ·What should the VPI/VCI settings be?
    (back)
    YES - ISPs require accurate Circuit information on 3rd party telephone providers in order to provide DSL service over the Bell copper. Often the information between Bell and others (ie: Sprint/AllStream/etc...) are inaccurate.

    feedback form

    by R0CKY See Profile

    (back)
    5+ DAYS – The ISP places the order into the Bell Nexxia portal and a minimum 5 ‘business’ days can be expected to wait. ISPs must wait at least 5 business days before opening ‘any’ tech support related tickets on new orders.

    feedback form

    by R0CKY See Profile
    last modified: 2007-04-12 17:45:07

    (back)
    We go through a company called UsenetServer.com

    Here are the restrictions set in place:
    1- no static IP
    -limited to text groups only
    -limited to 3 concurrent connections
    -limited to 1Mbps
    -no specific cap on download or upload
    -access to post

    2- with static IP
    -full access to both text and bins
    -limited to 3 concurrent connections
    -limited to 1Mbps
    -no specific cap on download or upload
    -access to post

    feedback form

    by R0CKY See Profile

    (back)
    Here they are! (tx tilhasBB/TSI Steve!)

    601/75KB/sec = 6016/800kbit sync profile
    601/48KB/sec = 6016/512kbit sync profile
    502/75KB/sec = 5056/800kbit sync profile
    502/48KB/sec = 5056/512kbit sync profile
    410/75KB/sec = 4032/800kbit sync profile
    410/48KB/sec = 4032/512kbit sync profile
    350/75KB/sec = 3488/800kbit sync profile (rarely used now)
    298/75KB/sec = 3008/800kbit sync profile
    298/48KB/sec = 3008/512kbit sync profile
    240/60KB/sec = 2496/640kbit sync profile
    165/75KB/sec = 1728/800kbit sync profile
    165/60KB/sec = 1728/640kbit sync profile
    165/35KB/sec = 1728/384kbit sync profile
    105/60KB/sec = 1184/640kbit sync profile
    105/35KB/sec = 1184/384kbit sync profile
    105/12KB/sec = 1184/160kbit sync profile
    60/14KB/sec = 672/160kbit sync profile
    48/48KB/sec = 512/512kbit sync profile
    25/25KB/sec = 288/288kbit sync profile
    14/14KB/sec = 160/160kbit sync profile
    11/11KB/sec = 128/128kbit sync profile
    14/8KB/sec = 160/96kbit sync profile
    5/5KB/sec = 64/64kbit sync profile

    feedback form

    by R0CKY See Profile
    last modified: 2007-10-09 08:06:12

    (back)
    If from Bell Sympatico:
    - Cancel from Bell and get a cancellation number (make sure to give yourself at least 7 business days before cancelling as it takes 5 business days to activate on our side).
    - Provide cancellation number in your order with us and make the activation date the same date as the bell cancellation date. To do otherwise might cause problems with Bell as Sympatico has the root account to the routers and they may disconnect you if your are connected elsewhere ahead of the Bell disconnect date.

    If from third party ISP:
    - Cancel from the ISP and give yourself at least 7 business days out as it takes 5 business days to transfer to us.
    - In this case you can have your activation date overlap, so get our date to happen as soon as possible so that if there are problems that they can be resolved before the other ISP's disconnect date.

    Note: In either of these two case, once you receive your login you can just switch it and start using your network ahead of time... Allowing you to pre-configure all of your settings before the physical transfer.

    If from Cable (or anything else):
    - Pretty simple... order whenever, just make sure the two services overlap so that you can switch with as little interruption as possible.

    feedback form

    by R0CKY See Profile
    last modified: 2007-06-11 15:48:57

    (back)
    Available Dialup/Dial-in numbers:

    »www.teksavvy.com/en/Dialup_Numbe···=7&mID=3

    feedback form

    by R0CKY See Profile edited by fourboxers See Profile
    last modified: 2008-02-26 22:30:11

    (back)
    Here's the updated version as per discussed... »Solution for Bandwidth/Unlimited... and better Premium too!

    ****************************************************
    ****************************************************

    ON/QC/AB/BC: Premium Service...
    When: Effective NOW!

    Monthly Rate: $29.95/month
    Capped Amount: 200GB (formerly 100GB)
    Bulk (must Pre-pay): $10/100GB
    Overage Fees/no-bulk: $0.25/GB (that's right... not a typo)

    ****************************************************

    ON/QC: Unlimited Service...
    When: Effective Jan 1st, 2008

    Monthly Rate: $39.95/month
    Note: Price based on a maximum 5-6Meg speed profiles and will be adapted for higher speeds when they arrive.

    ****************************************************
    ****************************************************

    feedback form

    by R0CKY See Profile edited by fourboxers See Profile
    last modified: 2008-02-14 11:55:49

    (back)
    Ontario/Quebec - VPI/VCI=0.35

    AB/BC - VPI/VCI=0.33

    feedback form

    by Angelo_ See Profile edited by fourboxers See Profile
    last modified: 2008-09-18 13:09:47


    5 Hardware

    ·Modems TSI sells...
    ·How do I configure my ST516 modem
    (back)
    We have currently had the best success with the following Thomson products:

    SpeedTouch 516
    - Standard Single port modem
    - Has DHCP capabilities with basic router functions

    SpeedTouch 546
    - 4 port modem
    - Has DHCP capabilities with basic router functions

    SpeedTouch 780
    - 4 port modem
    - Wireless Capabilities
    - Is a VOIP Gateway
    - Has DHCP capabilities with basic router functions

    feedback form

    by R0CKY See Profile

    (back)
    Originally posted here »Re: Speedtouch 516 settings for Teksavvy?

    With screenshots
    Routed mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2
    Bridged mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2

    Ontario/Quebec - VPI/VCI=0.35
    AB/BC - VPI/VCI=0.33

    Connect the modem directly to the PC to configure it.

    If you want to connect to the Internet directly through the modem then configure the modem for routing mode. If you want to use a router to connect to the Internet then configure the modem for bridge mode.

    Routing mode:
    open: »192.168.1.254
    click Speedtouch
    Click Setup
    "Welcome to the easy..." - Next
    Routed PPP - Next
    Enter select VPI/VCI, PPPoE - Next
    Enter username/pass - Next
    Skip Admin - Next
    Start Config

    Bridge Mode:
    Connect direct for config then:
    open: »192.168.1.254
    click Speedtouch
    Click Setup
    "Welcome to the easy..." - Next
    Bridge - Next
    Enter select VPI/VCI - Next
    Disable DHCP - Next
    Skip Admin - Next
    Start Config

    feedback form

    by eots See Profile edited by fourboxers See Profile
    last modified: 2008-05-07 11:53:40

    (back)
    Only if needed (ie: if you must connect through your system), here's the link:

    »teksavvy.com/en/tools.asp?ID=7&mID=3 (English)

    »teksavvy.com/fr/tools.asp?ID=7&mID=3  (French)

    feedback form

    by R0CKY See Profile edited by fourboxers See Profile
    last modified: 2008-08-07 17:20:18


    8 Useful Links

    ·Links to DSL information
    ·Links to industry affecting news/info
    ·DMT Tool....
    ·Network Monitors
    (back)
    • DSL availability: »DSL FAQ »DSL Availability & Troubleshooting
    • My DSL line is too slow! »DSL FAQ »I think my DSL is too slow!
    • Discussion on Filters: »DSL FAQ »Filters?
    • Noise Margin: »DSL FAQ »Noise Margin?
    • Fastpath/Interleave: »Verizon Online DSL FAQ »Fastpath and Interleaving
    • Upstream Signal: »DSL FAQ »Upstream Signal to Noise Ratio
    • Checking stats/synch/speeds: »AT&T Southeast Forum FAQ »How do I check modem stats, synch rates & speeds at NID - Residential Housin
    • Look for CO in area: »www.telcodata.us/telcodata/telco
    • Tweaking your SpeedTouch: »SpeedTouch 516 Tweaking :)
    • What's that site running: »news.netcraft.com
    • Good speed test area: »speedtest.cogeco.net/

    feedback form

    by state See Profile

    (back)
    • CRTC daily News Releases: »www.crtc.gc.ca/eng/whatsnew.htm
    • Bell 2007 Tariffs: »www.crtc.gc.ca/8740/eng/2007/b2.htm#6972A
    • Bell 2006 Tariffs: »www.crtc.gc.ca/8740/eng/2006/b2.htm#6972A
    • Bell 2005 Tariffs: »www.crtc.gc.ca/8740/eng/2005/b2.htm#6972A

    feedback form

    by state See Profile
    last modified: 2007-03-03 00:27:12

    DMT Tool.... (#15442)

    (back)
    There are a few options....

    ST 516 DMT: www.2cent.de/dmt/v7/dmt.zip
    How to: »kitz.co.uk/routers/DMTv7.htm

    Also...

    »dmt.mhilfe.de

    Do a search for your modem manufacturer....

    feedback form

    by R0CKY See Profile
    last modified: 2008-09-23 00:34:12

    (back)
    Thank you to both Guspaz and powersavvy for their contributions!

    »fixppp.org/tsi.php

    »network.weatherserver.net/

    feedback form

    by R0CKY See Profile
    last modified: 2008-11-11 09:12:48


    9 Bandwidth Usage Checkers

    ·mIRC bandwidth checker script
    ·Mac OS X Bandwidth Checker Widget
    ·Windows system tray bandwidth checker
    (back)
    »/r0/download/1···IBWC.ini

    Here's a small script made in mIRC that will download your usage stats and insert them into mIRC's title bar.

    - Download the TSIBWC.ini file and put it into your main mIRC directory.

    - Open mIRC and type "/load -rs TSIBWC.ini"

    - You should now see a dialog box that asks if you want to run the initialization commands, click Yes.

    - Enter your TekSavvy login into the next box that appears (xxx@teksavvy.com/@dslinternet.ca/@pppoe.ca)

    - Another box will appear asking if you're from the west or east. Click Yes if you're in the west, no if you're in the east.

    The script will now obtain your bandwidth usage and insert it into mIRC's title bar. You should see "[D: X] [U: X] [H: X] [T: X] [E: X]" in the title bar (top left). The letters represent Download, Upload, Hours online, Total usage, and Estimated usage for the month. The X's are whatever your current stats would be.

    The script is set to update every hour. However, since TekSavvy's usage page only updates every 6 hours, the only part of this script that updates hourly would be the estimated usage, while the other parts will only update every 6 hours.

    feedback form

    by sMURF See Profile edited by fourboxers See Profile
    last modified: 2008-02-11 17:38:42

    (back)
    You can use this widget to check your Teksavvy current bandwidth usage. Download the attached file and expand the zip file. Double click teksavvy_new.widget to install the widget in the Dashboard. When installed, click the little i icon in the bottom right corner of the widget and fill in your teksavvy login. Click done and you will now have your current stats at the click of the button.

    teksavvy_new0301.zip 148,043