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1 Preface·TekSavvy Forum Rules
·Official support in the forum
·TekSavvy - Office Information
·Meet the TekSavvyTeam!
·Brief about TekSavvy
·Who's who....
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Forum rules are subject to change, but as of February 2007 these are the forum guidelines for posting in the TekSavvy forum. Most of these points are summarized from this post by fatness  :
•This forum is for the discussion of problems, solutions and questions related to TekSavvy Solutions Inc.
•The Site Rules on Posting apply here.
•If you have a question about a moderator action in the forum, please ask by Instant Message (IM) in a civil manner and we'll answer you as time allows.
•This is a support forum, It is not a complaint box or an advertising center.
•Please contribute what you can, without using the forum to continually promote or bash the service.
•Please try to stay on topic within a thread. There is a New Topic button for other topics at the top right of the forum.
•Please participate in forum maintenance by using the Hey Mods link if you believe a post violates the site/forum posting rules. If it's just an opinion or a member that irks you, please ignore it or them. Life is full of such things.
 feedback form
 feedback form
by state
last modified: 2007-03-03 00:15:45 |
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The following members are authorized on behalf of Teksavvy Solutions Inc. to provide "official" technical support in this forum. For your own protection, you should not provide personal information to anyone that isn't listed here:
R0CKY (CEO/Owner)
TSI Marc (CTO/Owner)
TSI ERIC (General Manager)
TSI Steve (Tech Specialist)
TSI Joe (Network Architect)
TSI Gabe (Network Admin)
TSI Chris (CSR Manager)
TSI Lyne (Assistant CSR Manager)
TSI Scott (Tech Support Manager)
TSI James (Wholesale/Resale Rep)
TSI Nick (Tech Support/Developer)
TSI Andre (Senior Phone Specialist)
TSI Dave (Tech Support)
TSI Mike (Tech Support)
TSI Rick (Assistant Tech Support Manager)
TSI David (Tech Support)
TSI Jason (Tech Support)
TSI Jorge (Tech Support)
TSI Martin (Tech Support)
TSI Shawn (Tech Support)
teksavvy (General)
If you're an employee and would like to post here on behalf of Teksavvy Solutions, please contact R0CKY .
PS - if you require French Support, please communicate with the following staff members:
TSI Andre (Senior Phone Specialist)
TSI Scott (Tech Support Manager)
TSI David (Tech Support)
TSI Martin (Tech Support)
TSI Gabe (Network Admin)
TSI Chris (CSR Manager)
TSI Lyne (Assistant CSR Manager)
TSI ERIC (General Manager)
TSI Marc (CTO/Owner)
R0CKY (CEO/Owner)
CONTACT NUMBERS:
Main/Sales: 877-779-1575
Tech Support (NEW): 877-357-2889
French Sales/Tech: 800-368-6909
feedback form
feedback form
by state edited by R0CKY
last modified: 2008-11-13 16:29:11 |
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Office Hours:
- Technical Support: Every day (8AM until 11PM)
- Accounting: Mon-Fri (8AM until 5PM)
- Logistics: Mon-Fri (8AM until 5PM)
Office Numbers:
• Main/Sales: 877-779-1575
• Tech Support (NEW): 877-357-2889
• French Sales/Tech: 800-368-6909
• Local to Chatham: 519-360-1575
• Fax: 519-360-1716
URL:
- www.teksavvy.com
Address Information:
- TekSavvy Solutions Inc.
- 330 Richmond Street, Suite 205
- Chatham, ON, N7M 1P7
Tech Support Email: support@teksavvy.com
Sales/Customer Service: sales@teksavvy.com
Accounting/Accounts Receivable: accounting@teksavvy.com
Abuse Reporting: abuse@teksavvy.com
feedback form
feedback form
by R0CKY edited by fourboxers
last modified: 2008-08-29 19:57:39 |
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Hey Gang,
Many of you have been bugging to get to meet some of the team, so here it is!
It's a segment about the company that is to air in the New Year....
»teksavvy.com/player
Regards,
Rocky
feedback form
feedback form
by R0CKY
last modified: 2007-09-25 23:14:54 |
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TekSavvy was created in January 1998 and started as a development/hosting firm. We added DSL to our service base in 2001 in response to the ups and downs to the project world. We currently wholesale for Bell, Telus, Aliant and a variety of other Telco industry providers. The company is a privately owned entity...
Our goal is to eventually be nationwide and allow everyone in Canada to experience enjoyable Internet Access!
feedback form
feedback form
by R0CKY |
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Thought I'd add this one for Jayman as he did a good (funny) job..
»For all the new people who have just joined.
Thanks again Jayman!
Rocky
feedback form
feedback form
by R0CKY |
2 General·Does TekSavvy Resell Bell Canada?
·Does TekSavvy have to use Bell in Ontario/Quebec?
·Does TekSavvy have to pay for the Dry-Copper Service?
·Does Bell provide TekSavvy with SLA Service?
·Does TekSavvy pay less if profiles are only a percentage of the advertised rate?
·Can TekSavvy throttle the speed and charge less?
·Can Sympatico/Bell Solicit TekSavvy Clients?
·Can the prices get any lower for 5Meg DSL Service?
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NO - All ISPs dealing directly with Bell Nexxia/Carrier Services have their own network infrastructure (ie: transit, routers, etc...)
feedback form
feedback form
by R0CKY |
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YES - All ISPs using Bell DSLAMs must go through Bell's copper and authentication cloud in order to provide DSL. You can get a circuit to be "patched-over" but it still has to authenticate through bell for DSL.
feedback form
feedback form
by R0CKY
last modified: 2007-03-25 11:16:52 |
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YES - All ISPs must pay for dry copper services. The pricing is based on band rates A to G and is mandated by the CRTC.
Here's how Band Rates are determined:
Band A:
- Company's downtown core serving areas:
* Toronto (Adelaide, Asquith, Simcoe, Eglington)
* Montreal (Belmont, Ontario, Atwater, St-Dominique)
* Ottawa (O'Connor)
Band B:
- Generally exchanges with >250,000 NAS
Band C:
- Generally exchanges with 10,000 to 250,000 NAS
Band D:
- Generally exchanges with 8,000 to 10,000 NAS
* and exchanges with 1,500 to 8,000 NAS but average loop length is less than 4KMs
Band E:
- band with 4KMs
Band G:
- remote band (no year round road access/or remote of a company's serving territory).
feedback form
feedback form
by R0CKY |
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NO - Bell is only obligated to a Service Level Objective (SLO) to the ISPs (not an SLA)
feedback form
feedback form
by R0CKY |
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NO - TekSavvy can not control the connections speeds (ie: if bell gives TSI a 5Meg Service, TSI pays a 5Meg rate regardless of the profiled speed (so even if you get a 1Meg speed TekSavvy pays 5Meg price to Bell).
feedback form
feedback form
by R0CKY |
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NO - ISPs can not control the connections speeds at lesser costs (ie: if bell gives TSI 5Meg, TSI can't shape to 1Meg and charge 1/3 less... TSI pays 5Meg rate regardless to Bell. If an TSI requests a profile change to lower the speed in order to stabilize a connection, the original rates per original speed apply.
feedback form
feedback form
by R0CKY
last modified: 2007-03-25 11:30:54 |
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YES - Sympatico/Bell can solicit 3rd party ISP clients after a 90 day waiting period (Bell has an internal policy of communicating with all the households in Ontario and Quebec 4 times per year! - Might even be Canada wide).
feedback form
feedback form
by R0CKY |
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DOUBT IT– Bell gets the lion’s share of a DSL account! Currently an ISP can expect to pay Bell on average between $21 and $24 per account per month for 5Meg service. This excludes bandwidth, hardware, network, HR, software, etc…., So, accounts are required to make ends meet on approximately $30/month. Unless Bell drops the rates this will likely be as low as it gets.
feedback form
feedback form
by R0CKY |
3 Terminology·NAS
·SLA
·SLO
·TSI
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Network Access Service
feedback form
feedback form
by R0CKY |
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Service Level Agreement - Generally represents a type of guarantee and compensation program for downtime.
feedback form
feedback form
by R0CKY
last modified: 2007-03-25 11:20:39 |
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Service Level Objective - Generally represents an formal plan of effort but without guarantees.
feedback form
feedback form
by R0CKY |
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TekSavvy Solutions Inc.
feedback form
feedback form
by R0CKY |
4 Service Information·Non-Bell Lines: Do you need to provide more info?
·DSL Service: How long to install?
·News Group Service: What are the options?
·DSL: What are the various profiles available?
·Transfering to TekSavvy from another ISP
·Dialup Numbers...
·Price Plans for Premium Capped and Unlimited DSL Options
·What should the VPI/VCI settings be?
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YES - ISPs require accurate Circuit information on 3rd party telephone providers in order to provide DSL service over the Bell copper. Often the information between Bell and others (ie: Sprint/AllStream/etc...) are inaccurate.
feedback form
feedback form
by R0CKY |
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5+ DAYS – The ISP places the order into the Bell Nexxia portal and a minimum 5 ‘business’ days can be expected to wait. ISPs must wait at least 5 business days before opening ‘any’ tech support related tickets on new orders.
feedback form
feedback form
by R0CKY
last modified: 2007-04-12 17:45:07 |
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We go through a company called UsenetServer.com
Here are the restrictions set in place:
1- no static IP
-limited to text groups only
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post
2- with static IP
-full access to both text and bins
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post
feedback form
feedback form
by R0CKY |
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Here they are! (tx tilhasBB/TSI Steve!)
601/75KB/sec = 6016/800kbit sync profile
601/48KB/sec = 6016/512kbit sync profile
502/75KB/sec = 5056/800kbit sync profile
502/48KB/sec = 5056/512kbit sync profile
410/75KB/sec = 4032/800kbit sync profile
410/48KB/sec = 4032/512kbit sync profile
350/75KB/sec = 3488/800kbit sync profile (rarely used now)
298/75KB/sec = 3008/800kbit sync profile
298/48KB/sec = 3008/512kbit sync profile
240/60KB/sec = 2496/640kbit sync profile
165/75KB/sec = 1728/800kbit sync profile
165/60KB/sec = 1728/640kbit sync profile
165/35KB/sec = 1728/384kbit sync profile
105/60KB/sec = 1184/640kbit sync profile
105/35KB/sec = 1184/384kbit sync profile
105/12KB/sec = 1184/160kbit sync profile
60/14KB/sec = 672/160kbit sync profile
48/48KB/sec = 512/512kbit sync profile
25/25KB/sec = 288/288kbit sync profile
14/14KB/sec = 160/160kbit sync profile
11/11KB/sec = 128/128kbit sync profile
14/8KB/sec = 160/96kbit sync profile
5/5KB/sec = 64/64kbit sync profile
feedback form
feedback form
by R0CKY
last modified: 2007-10-09 08:06:12 |
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If from Bell Sympatico:
- Cancel from Bell and get a cancellation number (make sure to give yourself at least 7 business days before cancelling as it takes 5 business days to activate on our side).
- Provide cancellation number in your order with us and make the activation date the same date as the bell cancellation date. To do otherwise might cause problems with Bell as Sympatico has the root account to the routers and they may disconnect you if your are connected elsewhere ahead of the Bell disconnect date.
If from third party ISP:
- Cancel from the ISP and give yourself at least 7 business days out as it takes 5 business days to transfer to us.
- In this case you can have your activation date overlap, so get our date to happen as soon as possible so that if there are problems that they can be resolved before the other ISP's disconnect date.
Note: In either of these two case, once you receive your login you can just switch it and start using your network ahead of time... Allowing you to pre-configure all of your settings before the physical transfer.
If from Cable (or anything else):
- Pretty simple... order whenever, just make sure the two services overlap so that you can switch with as little interruption as possible.
feedback form
feedback form
by R0CKY
last modified: 2007-06-11 15:48:57 |
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Available Dialup/Dial-in numbers:
»www.teksavvy.com/en/Dialup_Numbe···=7&mID=3
feedback form
feedback form
by R0CKY edited by fourboxers
last modified: 2008-02-26 22:30:11 |
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Here's the updated version as per discussed... »Solution for Bandwidth/Unlimited... and better Premium too!
****************************************************
****************************************************
ON/QC/AB/BC: Premium Service...
When: Effective NOW!
Monthly Rate: $29.95/month
Capped Amount: 200GB (formerly 100GB)
Bulk (must Pre-pay): $10/100GB
Overage Fees/no-bulk: $0.25/GB (that's right... not a typo)
****************************************************
ON/QC: Unlimited Service...
When: Effective Jan 1st, 2008
Monthly Rate: $39.95/month
Note: Price based on a maximum 5-6Meg speed profiles and will be adapted for higher speeds when they arrive.
****************************************************
****************************************************
feedback form
feedback form
by R0CKY edited by fourboxers
last modified: 2008-02-14 11:55:49 |
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Ontario/Quebec - VPI/VCI=0.35
AB/BC - VPI/VCI=0.33
feedback form
feedback form
by Angelo_ edited by fourboxers
last modified: 2008-09-18 13:09:47 |
5 Hardware·Modems TSI sells...
·How do I configure my ST516 modem
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We have currently had the best success with the following Thomson products:
SpeedTouch 516
- Standard Single port modem
- Has DHCP capabilities with basic router functions
SpeedTouch 546
- 4 port modem
- Has DHCP capabilities with basic router functions
SpeedTouch 780
- 4 port modem
- Wireless Capabilities
- Is a VOIP Gateway
- Has DHCP capabilities with basic router functions
feedback form
feedback form
by R0CKY |
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Originally posted here »Re: Speedtouch 516 settings for Teksavvy?
With screenshots
Routed mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2
Bridged mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2
Ontario/Quebec - VPI/VCI=0.35
AB/BC - VPI/VCI=0.33
Connect the modem directly to the PC to configure it.
If you want to connect to the Internet directly through the modem then configure the modem for routing mode. If you want to use a router to connect to the Internet then configure the modem for bridge mode.
Routing mode:
open: »192.168.1.254
click Speedtouch
Click Setup
"Welcome to the easy..." - Next
Routed PPP - Next
Enter select VPI/VCI, PPPoE - Next
Enter username/pass - Next
Skip Admin - Next
Start Config
Bridge Mode:
Connect direct for config then:
open: »192.168.1.254
click Speedtouch
Click Setup
"Welcome to the easy..." - Next
Bridge - Next
Enter select VPI/VCI - Next
Disable DHCP - Next
Skip Admin - Next
Start Config
feedback form
feedback form
by eots edited by fourboxers
last modified: 2008-05-07 11:53:40 |
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Only if needed (ie: if you must connect through your system), here's the link:
»teksavvy.com/en/tools.asp?ID=7&mID=3 (English)
»teksavvy.com/fr/tools.asp?ID=7&mID=3 (French)
feedback form
feedback form
by R0CKY edited by fourboxers
last modified: 2008-08-07 17:20:18 |
8 Useful Links·Links to DSL information
·Links to industry affecting news/info
·DMT Tool....
·Network Monitors
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• DSL availability: »DSL FAQ »DSL Availability & Troubleshooting
• My DSL line is too slow! »DSL FAQ »I think my DSL is too slow!
• Discussion on Filters: »DSL FAQ »Filters?
• Noise Margin: »DSL FAQ »Noise Margin?
• Fastpath/Interleave: »Verizon Online DSL FAQ »Fastpath and Interleaving
• Upstream Signal: »DSL FAQ »Upstream Signal to Noise Ratio
• Checking stats/synch/speeds: »AT&T Southeast Forum FAQ »How do I check modem stats, synch rates & speeds at NID - Residential Housin
• Look for CO in area: »www.telcodata.us/telcodata/telco
• Tweaking your SpeedTouch: »SpeedTouch 516 Tweaking :)
• What's that site running: »news.netcraft.com
• Good speed test area: »speedtest.cogeco.net/
feedback form
feedback form
by state |
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• CRTC daily News Releases: »www.crtc.gc.ca/eng/whatsnew.htm
• Bell 2007 Tariffs: »www.crtc.gc.ca/8740/eng/2007/b2.htm#6972A
• Bell 2006 Tariffs: »www.crtc.gc.ca/8740/eng/2006/b2.htm#6972A
• Bell 2005 Tariffs: »www.crtc.gc.ca/8740/eng/2005/b2.htm#6972A
feedback form
feedback form
by state
last modified: 2007-03-03 00:27:12 |
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There are a few options....
ST 516 DMT: www.2cent.de/dmt/v7/dmt.zip
How to: »kitz.co.uk/routers/DMTv7.htm
Also...
»dmt.mhilfe.de
Do a search for your modem manufacturer....
feedback form
feedback form
by R0CKY
last modified: 2008-09-23 00:34:12 |
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Thank you to both Guspaz and powersavvy for their contributions!
»fixppp.org/tsi.php
»network.weatherserver.net/
feedback form
feedback form
by R0CKY
last modified: 2008-11-11 09:12:48 |
9 Bandwidth Usage Checkers·mIRC bandwidth checker script
·Mac OS X Bandwidth Checker Widget
·Windows system tray bandwidth checker
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»/r0/download/1···IBWC.ini
Here's a small script made in mIRC that will download your usage stats and insert them into mIRC's title bar.
- Download the TSIBWC.ini file and put it into your main mIRC directory.
- Open mIRC and type "/load -rs TSIBWC.ini"
- You should now see a dialog box that asks if you want to run the initialization commands, click Yes.
- Enter your TekSavvy login into the next box that appears (xxx@teksavvy.com/@dslinternet.ca/@pppoe.ca)
- Another box will appear asking if you're from the west or east. Click Yes if you're in the west, no if you're in the east.
The script will now obtain your bandwidth usage and insert it into mIRC's title bar. You should see "[D: X] [U: X] [H: X] [T: X] [E: X]" in the title bar (top left). The letters represent Download, Upload, Hours online, Total usage, and Estimated usage for the month. The X's are whatever your current stats would be.
The script is set to update every hour. However, since TekSavvy's usage page only updates every 6 hours, the only part of this script that updates hourly would be the estimated usage, while the other parts will only update every 6 hours.
feedback form
feedback form
by sMURF edited by fourboxers
last modified: 2008-02-11 17:38:42 |
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You can use this widget to check your Teksavvy current bandwidth usage. Download the attached file and expand the zip file. Double click teksavvy_new.widget to install the widget in the Dashboard. When installed, click the little i icon in the bottom right corner of the widget and fill in your teksavvy login. Click done and you will now have your current stats at the click of the button.
  teksavvy_new0301.zip 148,043 |
