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4.0 Troubleshooting

There are a few other places that may be able to help you:
Linksys forum at BBR.
D-Link forum at BBR.
Wireless forum at BBR.
2wire forum at BBR
Telus area at D-Link site.

by Liontaur See Profile edited by joshb See Profile
last modified: 2007-09-16 16:47:45

See this post for instructions.

*note: if you choose to do so it is at your risk.

by Liontaur See Profile edited by joshb See Profile
last modified: 2007-07-01 05:28:33

Yes Telus currently does block ports to users on home and Office packages.

The only packages with no blocked ports at this time are the Server packages.

The Blocked ports currently are:

TCP 21 (ftp)
Customers running an FTP server will no longer be able to have Internet users connect to their server. Many customers computers are used as FTP servers to store illegal files.

TCP 25 (smtp)
Customers running a SMTP mail server will no longer be able to receive email requests. Also, Telus users will not be able to connect to non-Telus smtp servers on port 25. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 80 (www)
Customers running a Web server will no longer be able to have Internet users connect to their server. Common exploit on old Window IIS server and Linux boxes that are not properly patched.

TCP 110 (pop3)
Customers running a POP mail server will no longer be able to have Internet users connect to the server. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 6667 (ircd)
Customers running a IRC server (Internet Relay Chat) will no longer be able to have Internet users connect to the server.

TCP/UDP 135-139 (dcom and netbios)
These ports are commonly exploited by worm viruses:
135 Windows RPC
136 PROFILE Naming System (basically unused)
137-139 Windows NetBios

TCP/UDP 443 (ssl)

TCP/UDP 445 (ms-ds)
Microsoft Directory Services - Customers that allow legitimate Internet users access to their computers will loose this ability. This allows hackers to directly connect to a Windows based computer and gain total control over the OS.

TCP/UDP 1433-1434 (ms-sql)
Microsoft SQL server - Customer running an SQL server will no long be able to have Internet user connect to their server. There are several worm viruses that exploit holes in SQL server.

Feedback received on this FAQ entry:
  • Going to get Telus internet soon. This may be an issue. So are Shaws speeds though (In my area).

    2013-10-19 00:56:15 (jtl999 See Profile)

  • Why there is no sue to Telus? It can only provide internet connection to the customer but it has no right to forbidden user to do something or forcely blocked their ports. It can provide the services for block some ports only if customer ask it do.

    2012-10-18 23:58:39

  • This is such a pain that they block SMTP like that... I got a job to do, and here they go blocking things as 'security'?!

    2012-08-28 23:01:36

  • they blocked many other ports, it is too bad

    2012-07-11 12:40:38



by Liontaur See Profile edited by joshb See Profile
last modified: 2010-10-13 00:40:29

You haven't registered your device MAC address via OCA. Here's how you do it:
Access the OCA via the following URL
»registerdevice.telus.com/

If you have lost your OCA account information, the best way is to call the number shown on the bottom of the OCA page and request a new one, which should only take about 2-3mins.

Once you have got your account, log in and follow the links. It is very basic. The site should auto detect the mac address of the device you are putting on-line. Your good to go.

by Liontaur See Profile edited by joshb See Profile
last modified: 2008-12-12 02:36:22

If you want to find out what your mac address is follow these simple instructions.

To get the MAC address... (Not sure if this would work with connection or without connection...)
Windows 95, 98, 98SE:
Start->Run->winipcfg
Select your adapter and check the adapter address shown, that's your MAC address

Windows 2000, XP, Vista, Windows Server Editions
Start->Run->cmd->ipconfig /all
Take note at the Physical Address, that's your MAC address.

by joshb See Profile
last modified: 2009-06-29 12:57:08

209.115.152.130
209.115.152.150
207.102.93.157
207.194.28.230
216.123.224.131
209.202.110.120
209.202.110.121

For Telus TV customers the DNS servers are different.

199.185.220.36
199.185.220.52

Feedback received on this FAQ entry:
  • All customers should be using DHCP to get their DNS settings on TELUS DSL. Some of these DNS servers will stop working soon. If one really wanted to hard code DNS servers these are the two that are provided by DHCP right now. No guarantees that these will be the same forever (which is why DHCP is a good idea) but they are the current servers for use by all DSL and dialup customers.... 75.153.176.1 (Primary for AB, Secondary for BC) 75.153.176.9 (Primary for BC, Secondary for AB)

    2012-03-07 17:13:16



by Liontaur See Profile edited by joshb See Profile
last modified: 2008-11-20 04:00:45

There is an FTP speed test that Telus offers, it's fairly accurate of your speeds.

1. ftp to ftp.telus.net
2. login as anonymous, use any email address as your password
3. type cd pub
4. type cd size-test
5. type get two_meg

If you are a Telus customer, you can also test upload speeds in this manner
1. ftp to www3.telus.net
2. login with your telus userid/password
3. type put two_meg

You can also try out other speed test tools located DSLR Speedtest

Another alternative to try is speedtest.net or speakeasy

by Liontaur See Profile edited by joshb See Profile
last modified: 2007-09-16 16:45:54

If your having problems with only 1 Website check out this link.

»downforeveryoneorjustme.com It will tell you if it's only you or if it's a general internet problem.

by joshb See Profile