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All FAQs → Road Runner HSI Forum FAQ Table of Contents (1) 1.0 Forum Info (5) 2.0 General Info (11) 2.1 Availability (3) 2.2 Email Info (5) 2.20 Spam (1) 2.3 Business Class RoadRunner (5) 3.0 Connection and Tweaking (7) 3.1 Troubleshooting (5) 3.2 Speed (2) 4.0 Hardware (10) 4.1 HTML Interface/Signal Levels (7) 5.0 Networking and Sharing (9) 6.0 Software (2) 7.0 Specific Technical Terms (6) 9.0 Personal Web Pages/Online Storage (2) 10.0 Newsgroups (2) 12.0 Security (5) Editor: dbmaven Last modified on 2011-12-23 09:44:34 view:Revisions 1.0 Forum Info Road Runner Forum FAQ Info Who host's the BBR Road Runner Forum? How can I submit Forum News? Connection troubleshooting; Please Read Here first! How do I run a traceroute and post the results in the forums? 2.0 General Info What about the Monthly Service Fee and Installation? Will my Cable Modem work with any cable jack in my home? Does Road Runner provide Dial-Up Service? Does Linux work with Road Runner? What are the Terms of Service (ToS) using RR? Does RR have a Network Status page available? Any Proxy Servers available? What about VoIP? How do I determine my IP Address? How long will I have my IP for? Is it static? Can I run any type of server? 2.1 Availability Is Road Runner Available in my Area? How do I sign up for Road Runner? Where can I find my local cable center? 2.2 Email Info Does Road Runner offer Webmail? Can I access my RR email from another ISP? What are RR's inbound: (POP3) and outbound: (SMTP) email servers? What is the email quota for RR? Where can I acquire my User Name and Password? 2.20 Spam What can I do about SPAM? 2.3 Business Class RoadRunner What about Business Class in my area? What are the email file size limits? What are the DNS servers for RR Business? Any expiration date with emails stored on servers? How do I configure my Business Class email account? 3.0 Connection and Tweaking How can I tweak my connection for better performance? Can upload be tweaked? Whats the difference between Dynamic and Static IPs? I'm getting latency and/or packet loss what can I do? What's RWIN? What is 'ping time' or Latency? Does RoadRunner block any TCP/UDP ports? 3.1 Troubleshooting Is RR responsible for any computer damage? My Cable Modem is spontaneously re-booting -- any suggestions? I can't view .tk sites via RR. What do I do? A Better Tracert Why is there so much packetloss on Level 3? 3.2 Speed How can I test my speed? What speeds should I be getting? 4.0 Hardware What Cable Modems does RR provide? Can I use my own Cable Modem with RR? Can I connect more than 1 cable modem and download faster? How does RR connect my Modem? Why does my Cable Modem activity light flash rapidly? What do those LED lights represent in front of my Modem? What about Cable Amplifiers? Where can I find my Cable Modem's MAC address? How do I swap my Modem for another? Is it possible to update my cable modem's firmware? 4.1 HTML Interface/Signal Levels Where's the HTML interface for the Toshiba PCX2500? Where's the HTML interface for the Toshiba PCX2600? What are acceptable Modem signal levels? How can I check my Motorola Cable Modem signal levels? How can I check my Ambit Cable Modem signal levels? How can I check my 3Com Sharkfin Cable Modem signal levels? I don't see my Modem listed, how do I get my signal levels? 5.0 Networking and Sharing Does Road Runner support Broadband Routers? Can I use a network hub with RR? What's the difference between a hub, switch and router? How do I use a router with my RR connection? I have both USB & Ethernet ports. Which one should I use? How to setup RoadRunner with a Linksys Router. How do I clone a MAC Address with my Linksys router? What about setting up Virtual Private Networking (VPN)? I just added a router and now I can't connect?? 6.0 Software Is the RR software required? Does DocsDiag work with RR? 7.0 Specific Technical Terms What is DOCSIS? What is a CMTS? What is BPI: Baseline Privacy? What's DHCP? Can you please explain kilobits vs. kilobytes? NIC (Network Interface Card) 9.0 Personal Web Pages/Online Storage Does Road Runner Provide Web Space? How do I setup my FTP access to webspace servers? 10.0 Newsgroups So, what exactly are Newsgroups? In House Newsgroups discontinued 12.0 Security Am I safe on RR? What's a Firewall? Do I Need a Firewall? Which is best? If I am on the net 24hrs a day, will I get hacked? I am using a router; Do I still need software-based Firewall? login and you can contribute to the FAQ

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