• Where's the HTML interface for the Toshiba PCX2500?
• Where's the HTML interface for the Toshiba PCX2600?
• What are acceptable Modem signal levels?
• How can I check my Motorola Cable Modem signal levels?
• How can I check my Ambit Cable Modem signal levels?
• How can I check my 3Com Sharkfin Cable Modem signal levels?
• I don't see my Modem listed, how do I get my signal levels?

RR has disabled SNMP access on Toshiba PCX2500 -- read here for additional information.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by MysticGogeta edited by drake
last modified: 2005-10-14 23:40:33

It has been confirmed by many users, along with Toshiba Tech Support, that this feature has been turned off by "factory default" once the Cable Modem has established an Internet connection between you and the head-end. For more detailed information, you can read through one of our archived threads (dates back to 2003) here: /forum/remark,8829913

This thread too: /forum/remark,9427096 which confirms by many using RR that the feature has indeed been disabled.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake
last modified: 2005-10-14 23:40:15

Short Version:

•Receive/Downstream: -15dbmV to +15dbmV
•Transmit/Upstream: 30dbmV to 53dbmV
•Signal to Noise Ratio(SNR): 33dB or Greater

Note: If your power levels are out of range, it can cause packet loss, re-transmissions which will eventually lead to speed loss; otherwise signals have nothing to do with your speed.

Long version:
Downstream (Rx) Receive Power Level:
This is the amount of signal received by the modem from the transmitter in the cable company head-end.

For all modems:
-15dBmV to +15dBmV maximum.
-12dBmV to +12dBmV recommended.

0 dBmV is the "optimal" level.

Upstream (Tx) Transmit Power (a.k.a. Return Signal) level:
This is the amount of signal transmitted by the modem to reach the receiver in the cable company head-end.

+8dBmV to +58dBmV maximum for QPSK. (DOCSIS 1.x)
+8dBmV to +55dBmV maximum for 8 QAM and 16 QAM. (DOCSIS 1.x)
+8dBmV to +54dBmV maximum for 32 QAM and 64 QAM. (A-TDMA DOCSIS 2.0)
+8dBmV to +53dBmV maximum for S-CDMA DOCSIS 2.0 modulation rates.

Recommended upstream signal levels are +35dBmV to +52dBmV.

A cable modem running a higher upstream modulation rate may downgrade itself to a lower modulation rate (i.e. 64 QAM to 16 QAM or 16 QAM to QPSK) if the upstream transmit level is higher than the maximum signal level allowed for the higher modulation rate and the CMTS is configured to allow such a change. This downgrade can cause slow speed, packet loss, and connection loss issues depending on the condition of the upstream channel.

A house or drop amplifier will NOT fix upstream signal problem because most house amplifiers don't amplify the upstream signals, they only pass the upstream signal through with some loss.

SNR (signal to noise ratio) levels:
This is how clear the signal is at either the modem receiver (downstream SNR) or the receiver in the cable company head-end (upstream SNR).

DOCSIS specifications list minimum CNR (carrier to noise ratio) levels not SNR levels. The SNR levels listed here are based on commonly recommended MER levels for digital cable signals. Not all QAM demodulator chipsets accurately calculate SNR levels that approximate actual MER levels, so these levels may vary depending on which chipset and/or firmware is used in the equipment.

QPSK: 12 dB minimum. 15 dB or higher recommended. (often used in upstream channels)
16 QAM: 18 dB minimum. 21 dB or higher recommended. (often used in upstream channels)
64 QAM: 24 dB minimum. 27 dB or higher recommended. (often used in downstream channels)
256 QAM: 30 dB minimum. 33 dB or higher recommended. (often used in downstream channels)

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake edited by dbmaven
last modified: 2010-08-08 19:09:26

See:
»Motorola Forum FAQs »How do I access my modem's HTML interface?

And look here as well: »Road Runner HSI Forum FAQ »What are acceptable Modem signal levels?

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake edited by tmpchaos
last modified: 2009-04-06 07:11:19

Open your Internet browser and enter the following into your address bar: »192.168.100.1

Note: When accessing your Modem's HTML interface you may be challenged for a "User name" and "Password". If so, the User Name is: root and Password: root. Not all these diagnostic screens will be present on all models.

Note: thanks to antdude , newer AMBIT modems have the User Name and Password both as user.

And look here as well: /faq/9634

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake edited by dbmaven
last modified: 2008-10-07 15:21:55

Launch your Internet browser, go to your address bar and enter: »192.168.100.1

Note: If prompted for User Name and Password, enter:

User Name = User
Password = Password

And look here as well: /faq/9634

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake
last modified: 2005-10-14 23:43:27

Well, most modems these days have internal HTML interfaces which extracts Modem information to the viewer via Internet browser, and it's mostly thru the modem's IP address: »192.168.100.1 It doesn't hurt to try on your modem.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by drake edited by dbmaven
last modified: 2009-06-10 19:03:15