The RR software - given during your installation or within self-installation kit, isn't needed at all.
What exactly does the software do?
Basically installs unecessary files onto your computer system; automatically setting up your Outlook Express RR email account; and installing RR Medic.
What should I do with the software?
There's no harm in installing the software. However, you'll still be granted access to the Network (assuming your Modem is properly registered) without the software; just plug your Cable Modem in, and surf ..
Presently ... SNMP is disabled on RR's network, which in result disabled any use for the DocsDiag application as well.
If you're trying to display your Cable Modem signal levels, it *may* be possible, that is if your modem has an HTML interface which can commonly be accessed typing in: »192.168.100.1 Check this FAQ for further text: /faq/9666