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2. General Info

The BBR 2Wire forum is not operated by 2Wire, Inc. and is populated for the most part by your peers - DSL users like yourself. Many folks here lend a hand in answering other user's questions.

However, 2Wire, Inc. has provided a number of officially sanctioned Technical Representatives from the 2Wire Customer Care department who will be helping out with questions related to 2Wire DSL hardware. These people have the latest knowledge and know-how to assist with your 2Wire equipment.

The present 2Wire Techs are:

jakethecat See Profile sumZero See Profile ColonelPanic See Profile

There are others as well who are lending a hand, however when in doubt of anyone claiming to be from 2Wire please check with the forum Moderator Aria73 See Profile or the 2Wire Techs listed above.

It is to 2Wire, Inc.s credit that they have provided BBR users this means of problem resolution, and please feel free to leave kudos should they help you resolve an issue.

Please Note: As 2Wire, Inc. sells through service providers only, it is possible that certain upgrades and features not provided by those service providers will not be available to end users. Requests for special versions of software, updates and upgrades to enhanced features not offered by a specific service provider will not be answered.
Also, please keep all correspondence here in the public forums. DO NOT IM the techs unless they request you to do so. This keeps their IM boxes from filling and keeps the helpful information in the public view where it can be searched and used to answer future questions.


Thanks!
- Aria73 See Profile

Feedback received on this FAQ entry:
  • This FAQ entry should be updated. None of the listed representatives have recent participation in this forum.

    2010-05-11 19:03:21



by Riss_Centaur See Profile edited by Aria73 See Profile
last modified: 2013-04-23 22:35:27

The 2Wire DSL modems have a very sophisticated set of troubleshooting logs and indicators. When you post a message asking for help with a 2wire product issue such as random disconnects or other issues - you can speed up the time other volunteers here take to help by providing the following info up front-

Please provide a description of what your problem is, including things like how often or at what time of day the issues occur. Also how your system is set up- how many computers you have connected to the 2wire and how they are connected (wireless, ethernet, HPNA, etc.)

And then the relevant logs, from the Management and Diagnostic Console (MDC), to include are:

  • The contents of the DSL Diagnostic page.
  • The contents of the Detailed Log.
  • If an application or firewall related question - You should include both Detailed Log entries and Event Log entries.

The Management and Diagnostic Console (MDC) is for advanced troubleshooting in the event of problems. Access it by going to http://homeportal/management (/MDC will also work in place of /management)

The DSL Diagnostic page (under Troubleshooting on the left side of the MDC) displays current data on your connection and a history of retrains.

The Detailed Log (under Advanced on the left side of the MDC) is more hardware oriented (equivalent to a unix Syslog) and is of more help to track down problems with the 2Wire itself.

The Event Log (under Troubleshooting on the left side of the MDC) is software oriented and mostly lists firewall hits and minor events with settings.

Remember the people who help here are all your peers, some professional techs, some not, most just regular BBR users, assisting when and where they can. For official support you should contact your service provider.

Note: Some service providers provide 2Wire products with the MDC locked out. In this case you will not be able to access the MDC without the password, and most service providers do not release the password. Your only recourse is to complain to the service provider you got the 2Wire from, and not 2Wire itself.

Feedback received on this FAQ entry:
  • I do not why there are always the gateway alert notification. Then I can not access the internet.

    2009-11-07 13:46:14

  • please help reset password admin

    2009-07-27 10:49:02

  • my 2wire wireless adapter will not connect with my linksystem router. what should I do?

    2009-03-11 16:26:50

  • This is a request for help. I am setting up Internet access thru dsl SBCglobal (AT&T)using my homeportal 1000sw but it is not transferring data wireless to my portable "Gateway Solo" via a "D-link Airplus" (DWL-650+). Specifically, the connection status says activity is 22,422 bytes sent but "0" received. Earlier tonight I did have it working and turned it off to move to another room. I haven't gotten the wireless connection back from any room nor even when I returned it physically next to the 1000sw and I've rebooted countless times. I think I must have changed something that messed it up. The only thing I can remember is under wireless network connection status support tab I clicked on "repair" and it deleted and attempted to renew the Gateway's IP address. The Wireless Network Connection box says: "this connection has limited or no connectivity." The wireless network connection properties box says the signal strength is "good." Under its "Advanced" tab, the wireless network connection is checked(the Gateway is physically sitting next to the 2wire 1000sw) The windows firewall advanced settings only checks "Web Server (HTTP) on the Services tab. The advanced settings'Internet control Message Protocol (ICMP tab) has nothing checked. Under windows firewall box, I clicked restore efaults to default settings of the advanced tab. The 2wire has all three lights green but that is because of the hardwired second computer hooked to the 2wire that I am using to type this message. The repair result says "windows could not finish repairing the problem because the following action cannot be completed: renewing my IP address." I hope I've provided

    2007-12-24 20:16:47



by Riss_Centaur See Profile
last modified: 2006-10-09 15:42:36

Right here: 2Wire Forum

by KeysCapt See Profile edited by Gargoyle See Profile
last modified: 2004-09-28 17:29:06

By all means, please do.

Simply click on I would like to suggest a question, and maybe also answer it, and add it to this FAQ and submit your entry. It is most helpful if you include a question and answer, but feel free to submit your question alone, if it is something that will apply to many users. Otherwise, please ask in the forum.

by KeysCapt See Profile edited by Gargoyle See Profile
last modified: 2004-06-07 18:26:43

Finding Some Answers

2Wire Support Index

The new knowledgebase is full of product information, broadband and networking basics and more. If you still have questions, you can pose them directly to the customer care representatives using the "Ask A Question" tab.

by i962 See Profile edited by Gargoyle See Profile
last modified: 2004-06-07 18:29:47

Yes, go here for the latest 2Wire drivers and documentation.

Feedback received on this FAQ entry:
  • link to drivers has expired

    2009-10-01 00:23:47

  • Drivers for the 2070,2700,2701 modem/routers are not provided here though.

    2008-04-08 14:18:35



by Gargoyle See Profile
last modified: 2005-03-15 07:31:38

Keycodes are available here.

Feedback received on this FAQ entry:
  • 而功能其实是和Key Code配合的。我列举以下几个我用过的Key Code: 官方原版Key Code: 52HP-2374-A3A2-22A2-B2LP 无线11信道,10级功率且比较方便配置PPOE 的Key Code: 52AN-2374-WHE2-22AZ-B27S 无线11信道,10级功率Key Code: 52AD-2AD4-6266-22NA-B27M 无线13信道,6级功率Key Code: 52B5-26P4-6262-22T2-B26U

    2011-01-16 02:52:33 (qq995 See Profile)



by xDSLMan See Profile edited by Gargoyle See Profile
last modified: 2004-06-07 18:31:02

Follow instructions on this link:

http://support.2wire.com

Feedback received on this FAQ entry:
  • not usefull

    2011-07-12 17:06:48

  • I cannot view the answer to the question: How do I configure 2Wire Wireless Card in XP? (#8210) or any answer related

    2009-04-17 18:25:52



by xDSLMan See Profile edited by KeysCapt See Profile
last modified: 2004-02-02 07:11:23

Please refer to your product documentation or the bottom of your 2Wire product for the technical support telephone number.

Or click here for more customer care information.

Feedback received on this FAQ entry:
  • That 480 number is NOT customer support it hangs up on you!!

    2011-07-29 11:15:29

  • that is not the number, all it says on there is to call your ISP, which doesnt help at all

    2011-06-16 21:19:04

  • 2Wire Tech Spt - 480-567-7021

    2009-04-17 19:15:55



by armyrebel4 See Profile edited by Gargoyle See Profile
last modified: 2004-06-07 21:19:51

The 2Wire Home and Office Portals can be setup in any OS by using a web browser and surfing to the address of 172.16.0.1. (Note: Later model units default to an address of 192.168.1.254) Once there, the Setup Wizard can be started and the key code entered. Once the UserID and password are correctly entered, the router will connect to the SBC network and internet connectivity is established.

Feedback received on this FAQ entry:
  • This FAQ says "... the router will connect to the SBC network ...". Maybe that should say "the router will connect to your ISP's network".

    2009-10-03 23:49:15 (nwrickert See Profile)



by sprewell See Profile edited by KeysCapt See Profile
last modified: 2008-09-21 09:05:27

2Wire's business model is to sell their products to ISPs who in turn sell/give them to their customers. The homeportals are "branded" for each ISP. However, some generic 2Wire equipment has been known to show up on the retail market.

At one time you could buy some 2Wire products from CDW or BestBuy.

June 2006: Bestbuy seems to have 2700's »www.bestbuy.com/site/olspage.jsp···93513835

However the primary channel these days is through your ISP.

by Gargoyle See Profile edited by Riss_Centaur See Profile
last modified: 2006-06-10 10:39:07

Aug 2006 - The 2700 series:

-B = AT&T
-D = Qwest
-E = Telus
-G = Bell Canada
-R = ENITEL

by Riss_Centaur See Profile

How this works depends on how your ISP gave you your IPs -- as one block of IP addresses or as separate WAN and LAN blocks. Also, the 2Wire handles public IP addresses a little different than standalone routers like Linksys, Netgear, etc. -- it actually gives the IP address to that computer instead of mapping a public IP to a private. Here's a couple instructions which should help you get the IP addresses setup:

- Open »gateway.2wire.net
- Go to Home/Local Network > Advanced Settings
+ For one block of IPs, check "Bridge Network" and put in the subnet for your IPs (i.e. - 255.255.255.248), then save/submit settings
+ For a separate LAN block, check "Public Network," put in the IP address set aside for the LAN gateway, and put in the subnet for your IPs (i.e. - 255.255.255.248), then save/submit settings

The 2Wire identifies computers by MAC address instead of IP address, so you can use Address Allocation to give a public IP to a computer using DHCP. Every time that computer asks for an IP address, the 2Wire will give it the IP address you selected. If you would prefer, you can also set the IP address statically on a computer.
- To use the 2Wire to set the IP addresses, go to "Address Allocation" on the right side of Home/Local Network > Advanced Settings. For each computer that should have a public IP address, select the IP you want and save/submit your settings. Just release/renew or reboot the computer afterwards to apply the new IP address.
- For computers that you want to use statically assigned IP addresses, use a DHCP computer for a guide as to the correct subnet mask, default gateway, and DNS settings to assign.

At this point, the computer has the public IP, but the 2Wire Stateful Packet Inspection (SPI) firewall will still be blocking inbound access by default.
----------------

Additional (older) information can be found in this zip'ed PDF file: [2WireandMultipleAddresses.pdf] as provided by The Chef See Profile

by extrados See Profile edited by Riss_Centaur See Profile
last modified: 2006-09-05 10:46:39

The 2Wire HomePortal has a Stateful Packet Inspection (SPI) firewall that blocks unauthorized inbound connections. To allow certain connections through ports in the firewall:
- Open »gateway.2wire.net
- Go to Home/Local Network
- For the selected computer click "Edit Firewall Settings" (non-DHCP/non-NetBIOS computers can be renamed here to make selection of the correct computer easier)
- Choose "Allow individual applications"
- Select the application(s) you want to forward to that computer (or create your own custom ones right below the list for each application/computer and then select them)
- Click "Add" to add the selected applications for that computer
- Save/Submit settings or Done

If you want all ports open, choose DMZPlus Mode instead of Allow individual applications.
- For single-IP connections (most people) this will "share" the 2Wire's public IP address with the computer (IP release/renew or computer reboot required to apply the setting). All ports that have not been forwarded to another computer will be forwarded to the selected computer.
- For multiple public IP address connections, only computers that have been given a public IP address can use DMZPlus Mode. Since these computers already have their "own" public IP address, they will not need to "share" the 2Wire's IP.

NOTE: Be aware that if you choose to open ports in the firewall, you may receive unauthorized/malicious access attempts. Please use a software firewall or server hardening techniques to prevent compromising of your network.

NOTE: An individual Public IP's Port can only be assigned to one computer at a time. That is you can not point the same IP & Port at 2 or more different computers at the same time. If you are hosting multiple servers/games/torrents/etc., using the same Public IP address with multiple computers, you should be using different port numbers for each.

Feedback received on this FAQ entry:
  • The 2wire i have Will not open any ports period.

    2013-09-17 09:38:56

  • Excellent information: accurate and helpful. I successfully opened the port for a user defined application.

    2013-05-26 20:09:21 (Gordonio See Profile)

  • i did that but it say duplicate rule even though its required

    2012-05-26 19:13:22

  • This doesn't work. I try to port forward Minecraft (25565) and no matter what I do it won't work.

    2011-12-16 22:03:58

  • It's not working for me. :/ I own a 2Wire 270HG router and my port forward checking tool keeps saying the connection times out. I don't know what else to do!

    2011-03-06 17:20:50

  • 驴como puedo abrir los puertos en protocolo UDP de 1 a 65535, es decir abrir todos los puertos de forma manual? ya que cuando los introdusco mi internet deja de funcionar ... mi modem es 2wire 2701HG-T

    2010-10-20 19:31:18

  • I can't get into my 2wire to edit the firewall settings so i can set up a static ip address. i have 2wire 2700hg-e and have followed all of the instructions at the portforward.com site but get stuck when asked to enter the router ip address in an internet browser so i have access to my home network (where i can change setting for firewall, etc.) Can anyone help me....this is so frustrating.

    2010-10-19 22:07:51 (anagel See Profile)

  • This doesn't work. I have been trying to get my 2wire to work with Vista RA for some time and all of the suggestions have failed. DMZ mode didn't work, adding XP Remote Assistance in the firewall settings doesn't work. Does anyone have this working properly? I have the 1701 HG, Vista Home Premium(current as of 4-5-09). Thanks for any assitance. I am on the verge of getting a different wireless router/firewall.

    2009-04-05 18:12:21

  • Awesome! Perfect! YOU GUYZ ROCK! Thanks a bunch.

    2009-02-23 15:29:38

  • im trying to play a game called praetorians and i dont no what port to open could u give me some advice

    2008-07-13 13:24:27

  • Very clear instructions coupled with useful tips. Thanks

    2008-01-26 20:30:33



by extrados See Profile edited by Riss_Centaur See Profile
last modified: 2006-09-05 10:52:28