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8. Two Wire Home Portal Modems
Light Status: All three lights off.
Reason: Power is Off.
Remedy: Turn on Power.
Light Status: All three lights solid green.
Reason: HomePortal is functioning properly.
Light Status: All three lights are flashing orange in series.
Reason: HomePortal is upgrading. Do not power cycle during upgrade. The upgrade make take up to 15 minutes.
Light Status: All three lights solid red.
Reason: HomePortal has detected a permanent error.
Remedy: Power Cycle. If this continues, it could be a hardware failure issue.
Light Status: Power light is flashing green.
Reason: System is booting.
Remedy: Wait for system to finish booting.
Light Status: Power Light is solid green.
Reason: Power is on.
Light Status: Power Light is flashing red.
Reason: Power was just turned on.
Remedy: Wait for system to boot.
Light Status: Power light is solid red.
Reason: Failure during boot test.
Remedy: Power cycle, if it doesn't work, could be a hardware failure.
Light Status: Broadband Link light is off.
Reason: Broadband link is not provisioned or provisioned broadband is not detected.
Remedy: Enter correct keycode. If problem persists, verify physical wiring and check keycode again.
Light Status: Broadband link is flashing green.
Reason: Broadband link is initializing.
Remedy: Wait for the broadband link to come up.
Light Status: Broadband link light is solid green.
Reason: Broadband link is up.
Light Status: Broadband link is solid red.
Reason: Broadband link failure or wrong.
Remedy: Power cycle. Verify keycode. If problem persists, configure LEC, ISP information.
Light Status: Home network light is off.
Reason: No devices on the network.
Remedy: Connect devices to the home network.
Light Status: Home network light is solid green.
Reason: Home network devices are connected.
Light Status: Home network light is solid orange.
Reason: If your light status is Green Green Orange you have disabled routing (often referred to as Bridge Mode) meaning there are no IP services active on the 2wire.
From a post by Archivis
Same information - Short Version:
OFF - The HomePortal is not getting power.
Blinking green - The HomePortal is booting up.
Solid green - Power is on.
Solid red - System error. Contact Technical Support.
Broadband Link light
OFF - No broadband signal is present. The HomePortal is not plugged into a power outlet, or the HomePortal is not physically connected to your broadband service.
Blinking orange - The HomePortal is attempting to establish a physical broadband connection. (trying to Sync. Also, has been noted you'll get blinking orange if DNS fails.)
Solid red - The HomePortal has not detected a broadband signal.
Solid orange - The HomePortal has established a physical broadband connection but was not able to successfully connect to your Internet Service Provider, or has not yet been configured. (can't PPPoE login. Username/Password failure or the other end is fubared.)
Blinking green - The HomePortal is attempting to establish a connection to your broadband service. (Trying to log in PPPoE)
Solid green - The HomePortal is fully connected to your broadband service.
Local Network light
OFF - The HomePortal is not plugged into a power outlet, or the HomePortal is not connected to any computer or hub by way of HomePNA, USB, Ethernet, or Wireless. (Nothing has pulled a DHCP IP address yet)
Solid Green - The HomePortal is connected to a computer or hub by way of HomePNA, USB, Ethernet, or Wireless.
Solid Orange - If your light status is Green Green Orange you have disabled routing (often referred to as Bridge Mode) meaning there are no IP services active on the 2wire. In this configuration whatever traffic comes in an interface is simply passed out the other interface.
4/2006 More from Ranger714-
Actually, G/O/O does exist.
so does G/R/O... it depends on what you're doing, and what version of software the homeportal is running.
My 1701hg in bridging mode, is currently g/r/o, indicating that it is in bridging mode (the orange local network light) but red broadband light indicating that it's not plugged into a DSL line.
Connecting up the DSL line (and getting sync) causes the broadband light to go green. this is indicative of newer (post 3.3.x builds). older builds would go g/o/o for bridging mode (when in sync), but those older versions of software don't run on 1800HG equipment.
Feedback received on this FAQ entry:
The versions that 2Wire will provide typically are the most recent one approved by that particular service provider.
If your homeportal has a serial number below 133xxxxxxxx (The first two digits is week of manufacture, third digit is year ie: 13th week of 2003), the latest software version that will make a difference to you DSL wise is 3.3.0.
If your homeportal has a serial number 133xxxxxxxxx and up the original version was 3.5.5 or whatever was approved next by the service provider. These units will see improvements in DSL performance with upgrades to current firmware.
To obtain the latest firmware you can email firstname.lastname@example.org and provide your serial number. Then when you receive a confirmation email you should be able to click the "Upgrade your System" button on your 2Wire control panel and the latest available approved version will download and install.
How do I get updated firmware if my ISP can't/won't provide it?
You can likely get it direct from 2Wire-
Email email@example.com with your units serial number and ask them for an upgrade.
Once 2Wire emails you back saying the upgrade is available you can perform the upgrade by going to »gateway.2wire.net (the main user page of your 2Wire) and then Click on the Upgrade button.
Should direct download upgrades fail for some reason, you can contact support again and sometimes they will email you a .2SP file so you can attempt a local upgrade.
Some common firmware versions (with some notes of noticeable changes) are:
3.5.5 (Out of the box on some original models)
3.5.11 (First version to include the DSL Diagnostics page in the MDC)
3.7.1 (Increased NAT table to 1024 sessions)
3.7.5 (Support for closed (shared-key) WEP networks. Traffic shaping for non standard upstream MTU)
3.11.1 (as seen on a 1070b homeportal July 2005)
3.17.5 (as seen in a 1701HG Aug. 2005 This is the earliest version that the 1701hg will take.)
4.21.x and up - runs both the older units (any HG/HW/some SW) and the new 270/2700 units (Jan. 2006)
Remember, software versions are first approved by your DSL provider so they can make sure they interoperate with their equipment.
At this time the firmware loads are basicly the same for all late model Homeportals and Officeportals, and the hardware is the just about identical as well. The versions differ in their factory setup to provide either features directed towards the home user (like parental controls, etc.) or features directed towards the office user (like firewall monitoring, etc.)
Lastly, BellSouth has a copy of Firmware listed as 3.5.5 (although some report it actually may be 3.5.15) here: »www.fastaccess.drivers.bellsouth···very.2sp
Remember though, if you run a version of the Firmware NOT APPROVED by your DSL provider you run the risk of not receiving any tech support from them if you run into any problems. Please always check with your DSL provider or 2Wire for the latest approved firmware version.
Some older hardware can not run current firmware versions.
That being said you can run 3.7.x (if approved by your ISP) on the following:
1000SW sn 133xxxxxxxx and up
and the 165/170/180 (SW, HW and HG)
There is a recovery firmware file on your 2wire CD in the utils\recovery folder.
Use the .2sp file for:
1000sw serial number 133xxxxxxxx and up
All other newer units.
Use the .lmi file for the classics:
1000sw serial number 123xxxxxxxx and earlier or 522xxxxxxxx and earlier
All the above information gleaned from various posts on the 2Wire forum, most contributed by xDSLMan. -Riss Centaur
»AT&T Midwest/Ameritech FAQ »Where is all the fancy stuff? (Management/Diagnostic Console)
Feedback received on this FAQ entry:
It should be noted that current production models of HomePortals and OfficePortals are basically the same hardware with software options set to favor either the Home or Office environment.
2Wire units that do not have wireless built in: 1000(c), 1070(-B), 1100, 1500(c), 100(s), 165, 1250
Some more model information is available here: www.2wire.com/?p=106
From a post by MyOp
Updated 7/2005 Riss_Centaur
To setup without the software, follow the instructions in this post:
From a post by xDSLMan
2Wire site contains additional help for installation, networking, troubleshooting, drivers and documentation for all 2Wire products.
Updated 4/2005 -R_C
These short-name addresses will only work if you have your computers set to resolve DNS names through the 2Wire (the default). If you have hard-coded external DNS servers in to your computer then the 2Wire's DNS resolver is bypassed and the short-names will not work. You can either hardcode external DNS servers into the 2Wire's options and resume using the 2Wire as the DNS server, or you can create your own short-name mapings in your local HOST file.
If name resolution is not working you may try the IP address directly:
»172.16.0.1 -default ip of 2Wire gateway in 3.5.x and down (exception 3.5.15 uses 192.168.1.254)
»192.168.1.254 -default ip of 2Wire gateway in 3.7.x and up
On older modems the PPPoE may be handled in the computer and it may be listed in your network connections as the WAN Miniport PPPoE connection. This was used for modems that could not maintain the PPPoE session internally to log you into the DSL system. Because the 2Wires can do the PPPoE for you, it is recommended you disable and remove the WAN Miniport from your network connections panel. Attempting to connect PPPoE through both the 2Wire and the WAN Miniport will lead to all kinds of trouble.
In your network connections panel you need only the LAN connection set to DHCP to talk to the 2Wire. The 2Wire will do the rest.
Internet Connection Sharing is not needed and should be turned off. All computers should be connected to the 2Wire as it will act as the Router, not your main computer. This allows all computers on your LAN to access the Internet even if your main computer is off.
The 2Wires have an internal Statefull-Packet-Inspection (SPI) firewall that filters out common inbound attacks. (port scanning, malformed packets, etc.) Some people like to also maintain a software based firewall on their computer that will scan for outgoing issues as well. This is a matter of personal preference.
One issue noted with any SPI hardware firewall is that it may be necessary to switch to Passive mode FTP if you use an FTP program to upload or download files (like maintaining a website) because in Active mode FTP if you transfer many small files quickly it may trip the firewall as it looks like an attack. The symptom of this is the FTP transfer just stops, with no indication why. Switching to Passive in your FTP program solves the issue.
Additionally, if you are using a software firewall on your computer and you change from PPPoE on the computer to PPPoE on the 2Wire you will have to adjust the settings in your firewall to allow for the new IP scheme. You will have a new Local Area Network (LAN) configuration and you should remember to adjust your firewall to trust the new local network. If you dont you will likely be blocking access to your 2Wire and not be able to reach the Internet.
Can I use the USB and the Ethernet connectors on the 2Wire at the same time for 2 different computers?
-Yes, they are all active. However older computers and operating systems may have a hard time with the USB port. Ethernet is the recommended and more robust way of creating a LAN. If your machines do not have an Ethernet connection an Ethernet card can be added for about $15-20.
I have run out of Ethernet connections on my 2Wire, what do I do if I need to add another computer?
- You may hook up an Ethernet hub or switch to an available port on the 2Wire and hook more computers to that. The 2Wire will support dozens of connections, Ethernet, USB, Wireless (on some models) , and HPNA (on some models). However maximum network throughput depends on how many computers are all talking at the same time.
Where is all the fancy stuff in the 2Wire?
-In the Management and Diagnostic Console: http://homeportal/mdc
See: »AT&T Midwest/Ameritech FAQ »Where is all the fancy stuff? (Management/Diagnostic Console)
I want to use the 2Wire as a Modem Only I dont want any of the advanced features, I just want it to act like a dumb DSL modem.
- You can Disable Routing in the 2Wire. In which case all the advanced features are turned off and it acts solely as a DSL to Ethernet modem. You must do PPPoE and all other needed network functions either on an external router or your computer. See this FAQ for details: »2 Wire »Bridging the 2wire and PPPoE (Disabling Router)
»2Wire 2700HG-B Opened & Striped
More 2700 info from ranger714 (as found here »Should I upgrade to the 2700HG-B? )-
And more on the 2700 setup: »AT&T Midwest/Ameritech FAQ »First install of a 2Wire 2700HG-B