• Where do I find info on Qwest DSL?
• Can I check on my DSL order online?
• What ISP can I use with Qwest?
• How can I provide feedback to Qwest?
• How do I contact Qwest for help with DSL?
• What is Qwest's VDSL service?
• What is interleaving and why does Qwest use it?
• Why is my gaming performance bad?
• What is Qwest's SMTP Server Address?
• How can I get my PPP login from Qwest?
• Does Qwest have their own speed test?

Visit the Qwest DSL website.

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by adsldude edited by AthlGrond
last modified: 2006-01-03 12:15:27

Yes! There's a page on the Qwest web site to check on the status of any orders including DSL.

Qwest Order Status Page

You'll be prompted for either your DSL phone number or your Order Number.

EDIT:
Perhaps not, at least the above no longer appears to work.

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by adsldude edited by AthlGrond
last modified: 2009-03-28 00:04:54

You do have a options with Qwest DSL. Visit Choosing an Internet Service Provider on the Qwest website.

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by adsldude edited by AthlGrond
last modified: 2006-01-03 12:15:51

Looking to give a "thumbs up" to that helpful Qwest employee who just took your order or helped you through a problem? Maybe you just had a bad experience and want to let Qwest know before it happens to another unsuspecting Qwest customer.

Please use this link to Qwest's own website and let them know:
"Have you experienced our Spirit of Service in action?"

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by adsldude edited by AthlGrond
last modified: 2009-06-25 10:44:43

The latest contact information can be found here:
»www.qwest.com/internet/contact_us.html

(Note: Broadband Reports is not affiliated with Qwest in any way, please use the above link to connect to Qwest's web site and leave your feedback there. Thank you.)

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by AthlGrond
last modified: 2008-03-28 10:14:50

Qwest Choice VDSL, offered in parts of the Phoenix and Denver areas, is a video and data delivery system using a 22 megabit connection. It's bridged service, with an external modem. Data speeds up to 3Mb down and 1Mb up are offered. (Formerly 1.5Mbps down and 1Mbps up.)

The service includes a digital TV service, allowing up to three TVs.

The VDSL service is administered by a different division from the ADSL service, so you need to contact the VDSL department directly to check on availability. The website is at »www.qwest.com/vdsl/ . To qualify, you must be within 4000 feet of a central office or a remote terminal.

For hardware, Qwest uses the Motorola (formerly Next Level Communications) RG2200. This supports TV and data. For data only, they use a Motorola EtherSet.

The VDSL service only offers Qwest.Net as the ISP. You cannot choose your own ISP.

Qwest also offers a TV/data service in Omaha, Nebraska, but this is over coax cable TV, not DSL.

Note on port blocking and server hosting:
Qwest now says "The VDSL network will now offer the same level of service as Qwest DSL network." See: »Qwest VDSL vs Cox and »www.qwestchoice.com/newphx.html#whatsnew

This should translate to no ports being blocked, and servers being allowed (provided that they conform to the AUP).

***NOTE***
Just slipped under my door:

"As of September 2008, Qwest is no longer signing up new customers for its Choice service, instead they will be selling DirecTV and ADSL service. No date for shutting off existing Choice customers has been announced, but it will probably be sometime in 2009."

I don't see confirmation from Qwest yet, but this does sound logical.

Would anyone with information about this directly from Qwest please submit a reference link? Thanks!

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by alanhdsl edited by AthlGrond
last modified: 2008-09-12 16:54:11

ADSL modems are capable of data interleaving, which is a technique used to increase resistance to noise bursts on a line. Interleaving decreases the chance that noise on a line will cause data transmission errors. Interleaving may be necessary in situations where the quality of the phone line is sub-standard or you are approaching the distance limits of DSL service.

The down-side of interleaving is that it increases latency (ping). This is because a single packet is spread out over several packets before it can be fully sent or fully received. Interleaving may be necessary to ensure a stable and reliable connection in cases where the line quality is poor.

You can tell if interleaving is active on your line by measuring the first hop ping. If it is under 20ms, interleaving is disabled. If it is above 35ms, interleaving is enabled.

The DSLAM (central office equipment) has interleaving set, and this cannot be changed remotely by the end user. Qwest turns on interleaving for all ADSL customers. The interleave value is 16ms in each direction which adds 32ms total to first hop latency. This is system wide and to date there are no reports that any Qwest ADSL users have successfully convinced Qwest to turn off interleaving and run Fastpath. [Correction: There are isolated reports of people managing to get it turned off, however this appears to violate stated company policy.]

Also see: »More On FEC and Interleave

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by adsldude edited by AthlGrond
last modified: 2008-06-12 12:22:35

Q: Why is that although my download and upload speeds are good, my gaming performance is consistently bad no matter what game server I try to connect to?

A: Typically online gamming is most affected by latency rather than bandwidth, and there are a few things that affect the latency of your Qwest DSL connection.

First Qwest uses interleaving (an error correction scheme) on all ADSL circuits (see here for more information on interleaving). This interleaving adds about 32ms of latency to your first hop. Only Qwest can adjust the interleaving, and they will not do so under any circumstances.

The only way you can get rid of latency is to switch to a company that does not use Qwest’s CO equipment (which may not be possible in all areas), or to switch to cable internet (which also may not be available or desirable).

Second your internet service provider (ISP) may have poor routing. Some ISPs are better than others for faster routing of traffic. You can try switching ISPs to see if you can get some better routing and lower latency. (see here for more information on ISPs available in your area) You can check the Broadband Reports reviews of ISPs to get an idea of how good they are.

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by AthlGrond
last modified: 2006-01-03 12:16:51

Pulled from this post of alanhdsl 's.

Each email server address is different based upon what city you live in. Qwest's list of servers is:

»www.qwest.net/help/roaming.html

And you can still use any of the servers regardless of where you're located though your performance will probably be best with the one that is closest to your location.

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by AthlGrond

There are 4 easy ways to do this.

1 (Recommended) - If you have your welcome letter and have access to the internet through some other source, go to »altpath.qwest.com , click the appropriate modem (or other), and enter the "quick connect" signon details on that page. Voila! Enter those new PPP credentials in the modem.

2 (Pretty good) - If you don't have welcome letter with you (since you have internet access right now!) and/or internet access where the letter is, there is a temporary signon on the "quick connect" software CD. Pop it in and browse to the manual install folder and run start.htm -- it'll get you going without you having to actually install the Quick Connect software.

3 (Acceptable) - If you either lost the "Welcome" letter or are too lazy to do one of the above options, you can call the DSL service call center and request your PPP credentials from one of the reps.

4 (Non-geeks only) - If you have no clue how to access the modem to enter your credentials and "just want it to work" then you can pop in the "Quick Connect" CD, burden your system by installing the software, and follow the instructions to enter your "Welcome Letter" information into the modem.

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by RevMortis edited by AthlGrond
last modified: 2006-10-23 13:37:44

Yes! It can be found here.

And another Qwest broadband speed test with selections of Minneapolis, Denver, Seattle. Thanks to IWLoneWolf - »Re: if anyone is getting slow speeds recently..

»speedtest.qwest.net/

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by viperlmw edited by adsldude
last modified: 2007-11-18 09:41:17