Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
    All FAQs Site FAQ DSL FAQ Cable Tech About DSL Distance DSL Hurdles »»


1.2 Installation

First, you place an order, either through the phone [1-888-GET-FIOS] or the web site. At this time, Verizon's computer systems will schedule you with both the BSW (Buried Service Wire) group and the service technician group, and you should be given an appointment date and time window for the service technician's visit.

(Some of this material is for the case where your facilities are buried; if they are not, a similar overall work flow will happen but the exact steps will vary.)

The next thing that should happen is a locate request with your local utilities ("Miss Utility" in some states) to have existing buried things labelled. This is required in many states before any digging can legally happen, and also helps them not do damage. Verizon may also send a team to mark where fiber related things are (such as the existing buried conduit), where the BSW hand-box should go, and where the BSW fiber cable should go. You don't need to do anything or be present for this, spray painted marks will simply appear where they need to.

If you have a sprinkler system, this would be a good time for you to find a way to make it visible. Verizon's BSW contractors don't know where your sprinkler system runs and can easily damage it in the course of doing their job. That will be time consuming and expensive for everyone, so a bit of effort to prevent this problem will be well worth it.

The next thing that should happen is a BSW team, typically a subcontractor, will come to your location to bury the fiber cable that goes from the distribution box to your home. This is a pre-fab cable, fairly long, and surprisingly durable. They will locate where the existing buried conduit ends are - this may be easy or difficult depending on how good a job was done in the main fiber build-out. Once they find this, they will dig a hole and install a small access hand box, about one foot by six inches square. They will then run the fiber cable from the distribution box through that conduit, then through a shallow groove cut in your yard to the side of your house. They will leave the fiber coiled, and they may or may not actually test that the fiber works before completing the job. Expect that your lawn will have a line of dead grass along where the fiber was run, and while Verizon will throw some seed on the area you will need to put some effort into restoring the grass. While unfortunate, Verizon currently has a limited power over nature. You don't need to be present for the BSW installation, but if you are able to be present and point out things that the BSW folks need to know, it can make both your lives a lot easier.

The next thing that should happen is that somewhere within Verizon, your order will be reviewed and error checked. This may be automated, and may be done by humans. If a problem is found, Verizon might call you to discuss it. A common example is when your central office does not yet support running phone service over fiber, which will cause the phone part of your order to be dropped. While well intentioned, this process has the potential to cause as many problems as it creates. If you are doing anything that might be considered unusual, it might be in your best interests to call Verizon a day or two before your service technician visit and double-check your order to make sure that your order didn't get "corrected" to something you didn't want.

The next thing that should happen is that a service technician will visit your home to install the ONT. First, he will verify that you have the required facilities for the service - for example, checking that there is a power outlet within range and a way to mount everything and run the right cables between them. He will test that your service fiber works (if this was not already done). then run it to the ONT's location. He will then install a cable tray and use it to store the excess fiber cable. On top of this cable tray mounts your ONT, into which the fiber cable connects. He will then install the battery back-up unit, power supply, and interconnecting cables. He will also install one Ethernet CAT5e connection in your house (subject to some limits), and additional jacks can be installed for an extra cost. He will power up the ONT and check that it seems to come to life.

The next thing that should happen is that the service technician will complete provisioning your ONT. This is normally done by his computer but may require him to make a phone call. If all goes well, very quickly the status lights on your ONT will change to indicate that the service is up and running. Then the service technician will set up your router and test your service, and make you go through the Verizon sign-up steps such as choosing a username and password and agreeing to the Terms of Service. If you have phone service through the fiber, he should also test it.

Finally, if you have existing Verizon DSL service, completion of your fiber order will cause an order to be placed to disconnect your DSL service . This may take about a week and will normally be invisible to you. [see this FAQ.]

There is normally no charge for either a buried or aeriel install. However, if a drop is over 150 feet there may be a charge.

by drake See Profile edited by More Fiber See Profile
last modified: 2011-12-14 09:04:31

No. FiOS is a transport medium for Verizon communications, meaning this is a brand new fiber-optic network being built, from scratch, to your home, and around your area. That said, all installation is done by Verizon Technicians. However, somewhere down the line, when every home is wired "fiber-optically" (even if you're not using any of Verizon services), there will be a Self Install package available. Maybe.

Installation by a Verizon technician, even for a location with previously installed fiber and hardware, is a good practice since it provides an opportunity to verify coax wiring quality can support TV signals. Also, don't forget there are two parts to an installation--at the customer premises as well as at the Central Office.

Feedback received on this FAQ entry:
  • Self-install options are now available if an ONT is already installed at a location.

    2012-11-26 23:03:42

  • there are self install options available ...

    2012-03-09 09:27:58

by drake See Profile edited by birdfeedr See Profile
last modified: 2011-09-12 05:22:26

Your Verizon FiOS Internet Service will be up and running after you complete the registration process the day the Verizon Technician comes to your home to complete your installation.

You can discuss some of the installation steps, with those who have FiOS service up and running already in our Verizon FiOS Forum, or general Fiber Optic Forum.

by drake See Profile
last modified: 2005-10-16 17:00:54

In general, FIOS does not use modems*. FiOS is wired to your home, then converted from fiber to video, internet, and telephone in the ONT.
* Exceptions to this are MDU installations where VDSL is used between a central ONT and a VDSL modem in each apartment.

• Video (except VOD) is always delivered over coax. Verizon STBs require a coax connection to the Verizon router to provide their internet connection for VOD, guide data, widgets and other features.

• Internet can be delivered over cat5 or coax (MOCA) which connects to a Verizon provided wireless router. You then connect your computer to the router via Cat5 cabling or by wireless.

• POTS or FIOS Digital Voice (FDV) connects from the ONT to your inside phone wiring, usually through your existing copper NID.

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon FiOS forum.

by drake See Profile edited by More Fiber See Profile
last modified: 2013-04-07 20:55:53

Sdgthy at informs us in thread »Measurements of ONT, power spply & batt. of the following dimensions:

The 610(x) ONT is H15.8" x W12.5", D5.05"
The 611 ONT is H16.33 x W12.69 x D4.5
The BBU is H7.5" x W9.5" x D3.25"
The power supply is H2.5" x W8.5" x D2.0"

ONT1000GT2 - H11.5" x W10.4" x x D3.0"

Newer equipment may be supplied, including an "all-in-one" ONT, BBU and PSU.

clnelson See Profile informs us that:
"Verizon may install a MoCA Amplifier if you have long RG6 runs and/or many FiOS TV boxes. The MoCA Amplifier is H1.0" X W3.25" x L5.0" and is powered (through a short RG6 cable) by a small "brick" power supply (H1.5" X W2.0" x L2.5") that directly plugs into a 110V plug."

by Kirby Smith See Profile edited by More Fiber See Profile
last modified: 2010-01-31 16:39:09

The physical labor aspects of the fiber installation are typically done by Verizon subcontractors. The guys who marked my lawn for utilities before the contractors came to lay the main fiber told me "these guys are relatively very good, you should see what the cable guys do to people's yards." Still, you need to remember that the construction folks have a tough job to do, a lot more work than time, and Verizon probably doesn't pay them a whole lot to do it. So mistakes get made, corners get cut, and sometimes a lot more happens.

If the subcontractor left contact information with you (e.g., a door tag), try calling them. Please give them the opportunity to fix the problem, but if they don't, then escalate. Call the main FiOS number at 1-888-553-1555, hit "#" when asked for your number, and tell the (sales) people who answer that you have an unresolved "Construction Problem" and would like to speak with the group who handles those. Take names and make sure that an actual trouble ticket gets generated for the problem, be polite but be persistent. The work being done by subcontractors helps you here because Verizon isn't very shy about beating up their subcontractors, Verizon can pin the blame on them and make them fix the problem and be the good guys.

Feedback received on this FAQ entry:
  • If you are calling about damage to your property, choose the technical support division. It is very important to state if the damage occurred during the Drop installation or during the product installation. If this is not answered properly, the ticket will be directed to the wrong office. Buried Drop is routed to the contractor division (outside Verizon) and the product installation complaints are handled by the local manager (inside Verizon) 1-888-3553-1555 Are you calling about, speak “YES” or “NO” (The system repeats the number you are calling from.) If NO, What number are you calling about? State your number or I don’t have one. If your response is, “I don’t have one” What is the phone # you provided when you established your service? Provide the telephone number or I don’t have one. What service are you calling about? Fios, Wireless, DSL or Phone (Choose your product) What better describes the reason for your call today? Billing, Tech Support or Repair, order status, new service or add to your existing service If you do not respond to this one, it will give detailed descriptions of each option. For your Home? Or your Business Taking the time to answer these few questions can direct you to the best department for what you need and minimize your hold time as well as eliminate unnecessary transfers. I work for Verizon and our customers are holding way too long. We recently revamped the IVRU (the automated system) to make it more user friendly. If more people answered these questions it would save everyone time which may assist in keeping our operating cost down which in turn helps keep our rates affordable. We are hiring new people everyday, trying to reduce the hold time and answer our customers in timely fashion, as well as, the change to the IVRU. I hope this helps.

    2008-02-25 02:06:48

by drake See Profile
last modified: 2005-10-17 14:27:14

After you have set-up an appointment date that suits your schedule, you should do the following:

• Provide easy access to your computer.
• Provide an unused 120-volt receptacle inside the home as close to ONT/NID as possible for the BBU [see definition]. (Not having a receptacle *may* result in rescheduling the install until one has been provided.)
• Have an idea of where you want the ONT [see definition].
    • The ONT will probably replace or be installed adjacent to the existing NID [see definition]; requesting a different location may result in delays.

• Make room for the BBU [see definition].
• Consider contacting Verizon a day or two prior to your install just to make sure everything is on track and that their systems properly reflect an install plan for what you ordered.
• Be nice to the technician. :)

Keep in mind: The FiOS installation takes just about four (or more) hours to complete.

Read a couple of the following FAQs as well:

• »Verizon Online FiOS FAQ »What is the process for FiOS installation?
• »Verizon Online FiOS FAQ »What will happen to my existing DSL service?
• »Verizon Online FiOS FAQ »What do I do if Verizon messes up my property?

Revisions by: SteveCon See Profile

by Nymostwanted See Profile edited by birdfeedr See Profile
last modified: 2009-03-26 05:20:17

When your fiber order is completed (the service has been installed and successfully tested), Verizon's automation systems will automatically put in an order to disconnect any ADSL service you have with them. This will happen regardless of the type of ADSL service you had and the type of FiOS service you now have. This will also happen regardless of whether your phone line is moved to fiber or kept on copper.

The theory is that for residential PPPoE/dynamic ADSL customers upgrading to residential PPPoE/dynamic FiOS, once the fiber is up and running, there would be no good reason for you to want the DSL. Also, if your phone line is moved to fiber, there's no longer a copper phone line to carry the ADSL. So this disconnect is intended to be a convenience for you, though clearly it aligns with Verizon's goals of moving everything away from copper and towards fiber.

There is a lot of confusion within Verizon about this, because there are cases where it doesn't make so much sense to cut off the ADSL automatically, such as with the business static IP service, or if you are ordering a different kind of fiber service than ADSL service. If you have to make any assumptions, you should assume the ADSL will be cut off automatically.

Other providers' ADSL service probably will be cut off if your phone service moves to fiber. It still probably will be cut off if your phone service stays on copper. If anyone has experience with this, please suggest an update to this FAQ.

SDSL or DDS/T1 service should not be affected by fiber installation.

Feedback received on this FAQ entry:
  • You can keep the copper. We had two separate accounts with Verizon. After the FiOS was installed and I moved my personal web server from Verizon DSL to the FiOS. Then used my DLS service to test connectivity to the server now on FiOS at an alternate port, 8080 because 80 incoming was blocked. Note, I am not using the alternate port now, they seem to have opened it up. After it was tested and working, we ended the DSL. Copper is still up but unused.

    2010-01-21 19:44:40 (allanjder See Profile)

  • "once the fiber is up and running, there would be no good reason for you to want the DSL." That is an absolute utter BS. When the home is sold another person may want to use another service such as DSL. The thought that Fiber is good is blurred by the fact that it is being provided by Vz. A company with a Horrid Customer Service. It also makes a great Monopolistic view of the whole. This FAQ needs to remain unbiased. Also, it is possible to get FIOS and have DSL as well with another Company such as earthlink or speakeasy while maintaining a redundancy is a great reason to keep the stinking copper. And for all the reasons of trojans and what not Copper phone service is still more reliable than Vz wants us to believe.

    2009-02-05 19:16:32 (Da Geek Kid See Profile)

by drake See Profile
last modified: 2005-10-16 17:01:20

Download the latest firmware for Actiontec MI424-WR (GEN1 and GEN2) routers as well as Westell 9100EM and 9100VM routers.
» ··· _update/

Download D-Link firmware @

Its important for D-Link users to download the firmware from those links and not from, as this firmware is Verizon "specialized" for their service.

Please also note that there are 2 form factors for the Actiontec. However, they use the same firmware. Yours may look different from what is pictured.

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon FiOS forum.

by fernando See Profile edited by More Fiber See Profile
last modified: 2010-12-30 13:14:41

Verizon uses various models of ONTs depending on a number of factors:
    • Residential or business install (2 vs 4 POTS lines)
    • Interior or exterior installation
    • Multiple Dwelling Unit (MDU)
    GPON or BPON equipped Central Office.














Motorola6000-EMDUShared16x cat5


Motorola6000-VMDUShared16x VDSL20/5


Tellabs 1600-610SFUExteriorcat510/100


Upload limited to 29Mbps.




Tellabs1600-621MDUShared8x cat510/100


Tellabs1600-625MDUShared8x VDSL120/5












AlcatelM-241210GMDUShared12x cat5


AlcatelM-241210VMDUShared12x VDSL2






AlcatelO-821G-DSOHOExterior2x cat5+moca10/100/1G






Motorola1500-GTSOHOExterior2x cat5+moca10/100/1G


Motorola6000-GETMDUShared12x cat510/100/1G


Motorola6000-GVTMDUShared12x VDSL2



Note: Most exterior ONTs can be installed inside.

Feedback received on this FAQ entry:
  • I-211-M-H is SFU Interior with cat5/moca WAN, 2 pots connections. There is also another setup for the I-211-M-K where they put it in an enclosure that looks nearly identical to the I-211-M-H.

    2015-03-09 05:19:24 (gadgetboyj See Profile)

  • You are missing a GPON ONT from the list. I have an I-211-M-H. Alcatel I-211-M-H SFU Interior Cat5/moca 10/100/1000 2-POTS. It's an Interior wall mount ONT(NOT WEATHERPROOF), the BBU is integrated into the cabinet, and the P/S is attached to the bottom of the housing, but I get the suspicion it is just an enclosure, and the desktop unit is actually making up the guts inside it. I'll get you a picture when I get a chance.

    2013-05-25 03:45:34 (KA3SGM See Profile)

by More Fiber See Profile
last modified: 2012-06-19 20:23:15

The equipment Verizon installs varies depending on the type of installation:

SFU exterior

The ONT is installed outside. The battery backup unit (BBU) and Power Supply (PS) are installed inside. The PS must be within 6 feet of a grounded outlet. The PS can be upto 50 feet from the BBU.

SFU interior

An All-In-One ONT is usually used on inside installs. The ONT, BBU and PS are in a single enclosure.

MDU FTTU (fiber to the unit)

Verizon runs microduct to each unit. An All-In-One or a desktop ONT is used.


A shared ONT is installed in a common location. Video is fed via existing coax. Internet is fed over existing phone wiring using VDSL. This option is only used where the landlord or condo association does not permit microduct to be run or running microduct is impractical. A VDSL modem is installed in the unit. VDSL-1 installs used a Zyxel 861 modem. VDSL-1 is limited to 20/5 Mbps. Newer installs use VDSL2 and a Westell 9100VM VDSL router (similar to the 9100EM but with VDSL WAN).

All installations receive an Actiontec MI424-WR or Westell 9100EM wireless router. Router model depends on operating area. Verizon standard practice is to provision the WAN connection over the coax connection to the router.

For a list of the various ONTs, see: »Verizon Online FiOS FAQ »What are the different models of ONTs?

by More Fiber See Profile

Should I get a coax or cat5 WAN connection from the ONT?

Verizon's standard install is coax from the ONT to the Actiontec router for tiers less than 100Mbps. Tiers greater than 100Mbps are always cat5.

This reduces installation time since only one cable run to the router is needed and coax needs to be run to the router anyway for FIOS-TV.

One advantage of a coax install is that the Actiontec router can be placed anywhere there is an active coax connection.

The disadvantage of a coax install is that if the router fails, your internet service (including VOD) is out until Verizon can ship you a replacement router.

With a cat5 connection to the ONT, you can use the Actiontec as your primary router or you can run your own router. If you have FIOS-TV there are a number of considerations in using your own router. See the following FAQ:
»Verizon Online FiOS FAQ »What are the tradeoffs between the various router configurations

Cat5 WAN connections also tend to have slightly lower latency than coax WAN connections.

by More Fiber See Profile
last modified: 2013-08-24 10:37:45