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| | | | FAQ Revisions | Editors: drake  , birdfeedr , More Fiber , sashwa
Last modified on 2009-10-24 12:40:00
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1.2 Installation·Are there FiOS Self Install packages available?
·How will I know when my Verizon FiOS is up and running?
·Does FiOS require an external modem?
·What are the dimensions of the FiOS subscriber equipment?
·What do I do if Verizon messes up my property?
·What is the process for FiOS installation?
·What should I do prior to my installation date?
·What will happen to my existing DSL service?
·Where can I find the latest firmware for my router?
| | | No. FiOS is a transport medium for Verizon communications, meaning this is a brand new fiber-optic network being built, from scratch, to your home, and around your area. That said, all installation is done by Verizon Technicians. However, somewhere down the line, when every home is wired "fiber-optically" (even if you're not using any of Verizon services), there will be a Self Install package available. Maybe.
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by drake edited by birdfeedr
last modified: 2008-12-20 17:29:40 | | | Your Verizon FiOS Internet Service will be up and running after you complete the registration process the day the Verizon Technician comes to your home to complete your installation.
You can discuss some of the installation steps, with those who have FiOS service up and running already in our Verizon FiOS Forum, or general Fiber Optic Forum.
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by drake
last modified: 2005-10-16 17:00:54 | | | No. FiOS is wired to your home, then converted from Fiber to Ethernet or MoCA signals in the ONT which are used by a router installed by the Verizon Technician during installation date [see this FAQ]. You then connect your computer to the router via Ethernet card through Cat5 (or Cat6) cabling or by wireless 802.11b/g.
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by drake edited by birdfeedr
last modified: 2008-12-20 17:40:52 | | | Sdgthy at optonline.net informs us in thread »Measurements of ONT, power spply & batt. of the following dimensions:
The 610(x) ONT is H15.8" x W12.5", D5.05"
The 611 ONT is H16.33” x W12.69” x D4.5”
The BBU is H7.5" x W9.5" x D3.25"
The power supply is H2.5" x W8.5" x D2.0"
Newer equipment may be supplied, including an "all-in-one" ONT, BBU and PSU.
clnelson informs us that:
"Verizon may install a MoCA Amplifier if you have long RG6 runs and/or many FiOS TV boxes. The MoCA Amplifier is H1.0" X W3.25" x L5.0" and is powered (through a short RG6 cable) by a small "brick" power supply (H1.5" X W2.0" x L2.5") that directly plugs into a 110V plug."
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by Kirby Smith edited by birdfeedr
last modified: 2008-12-20 17:58:34 | | | The physical labor aspects of the fiber installation are typically done by Verizon subcontractors. The guys who marked my lawn for utilities before the contractors came to lay the main fiber told me "these guys are relatively very good, you should see what the cable guys do to people's yards." Still, you need to remember that the construction folks have a tough job to do, a lot more work than time, and Verizon probably doesn't pay them a whole lot to do it. So mistakes get made, corners get cut, and sometimes a lot more happens.
If the subcontractor left contact information with you (e.g., a door tag), try calling them. Please give them the opportunity to fix the problem, but if they don't, then escalate. Call the main FiOS number at 1-888-553-1555, hit "#" when asked for your number, and tell the (sales) people who answer that you have an unresolved "Construction Problem" and would like to speak with the group who handles those. Take names and make sure that an actual trouble ticket gets generated for the problem, be polite but be persistent. The work being done by subcontractors helps you here because Verizon isn't very shy about beating up their subcontractors, Verizon can pin the blame on them and make them fix the problem and be the good guys.
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by drake
last modified: 2005-10-17 14:27:14 | | | First, you place an order, either through the phone [1-888-GET-FIOS] or the web site. At this time, Verizon's computer systems will schedule you with both the BSW (Buried Service Wire) group and the service technician group, and you should be given an appointment date and time window for the service technician's visit.
(Some of this material is for the case where your facilities are buried; if they are not, a similar overall work flow will happen but the exact steps will vary.)
The next thing that should happen is a locate request with your local utilities ("Miss Utility" in some states) to have existing buried things labelled. This is required in many states before any digging can legally happen, and also helps them not do damage. Verizon may also send a team to mark where fiber related things are (such as the existing buried conduit), where the BSW hand-box should go, and where the BSW fiber cable should go. You don't need to do anything or be present for this, spray painted marks will simply appear where they need to.
If you have a sprinkler system, this would be a good time for you to find a way to make it visible. Verizon's BSW contractors don't know where your sprinkler system runs and can easily damage it in the course of doing their job. That will be time consuming and expensive for everyone, so a bit of effort to prevent this problem will be well worth it.
The next thing that should happen is a BSW team, typically a subcontractor, will come to your location to bury the fiber cable that goes from the distribution box to your home. This is a pre-fab cable, fairly long, and surprisingly durable. They will locate where the existing buried conduit ends are - this may be easy or difficult depending on how good a job was done in the main fiber build-out. Once they find this, they will dig a hole and install a small access hand box, about one foot by six inches square. They will then run the fiber cable from the distribution box through that conduit, then through a shallow groove cut in your yard to the side of your house. They will leave the fiber coiled, and they may or may not actually test that the fiber works before completing the job. Expect that your lawn will have a line of dead grass along where the fiber was run, and while Verizon will throw some seed on the area you will need to put some effort into restoring the grass. While unfortunate, Verizon currently has a limited power over nature. You don't need to be present for the BSW installation, but if you are able to be present and point out things that the BSW folks need to know, it can make both your lives a lot easier.
The next thing that should happen is that somewhere within Verizon, your order will be reviewed and error checked. This may be automated, and may be done by humans. If a problem is found, Verizon might call you to discuss it. A common example is when your central office does not yet support running phone service over fiber, which will cause the phone part of your order to be dropped. While well intentioned, this process has the potential to cause as many problems as it creates. If you are doing anything that might be considered unusual, it might be in your best interests to call Verizon a day or two before your service technician visit and double-check your order to make sure that your order didn't get "corrected" to something you didn't want.
The next thing that should happen is that a service technician will visit your home to install the ONT. First, he will verify that you have the required facilities for the service - for example, checking that there is a power outlet within range and a way to mount everything and run the right cables between them. He will test that your service fiber works (if this was not already done). then run it to the ONT's location. He will then install a cable tray and use it to store the excess fiber cable. On top of this cable tray mounts your ONT, into which the fiber cable connects. He will then install the battery back-up unit, power supply, and interconnecting cables. He will also install one Ethernet CAT5e connection in your house (subject to some limits), and additional jacks can be installed for an extra cost. He will power up the ONT and check that it seems to come to life.
The next thing that should happen is that the service technician will complete provisioning your ONT. This is normally done by his computer but may require him to make a phone call. If all goes well, very quickly the status lights on your ONT will change to indicate that the service is up and running. Then the service technician will set up your router and test your service, and make you go through the Verizon sign-up steps such as choosing a username and password and agreeing to the Terms of Service. If you have phone service through the fiber, he should also test it.
Finally, if you have existing Verizon DSL service, completion of your fiber order will cause an order to be placed to disconnect your DSL service . This may take about a week and will normally be invisible to you. [see this FAQ.]
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by drake
last modified: 2005-10-16 17:01:08 | | | After you have set-up an appointment date that suits your schedule, you should do the following:
• Provide easy access to your computer.
• Provide an unused 120-volt receptacle inside the home as close to ONT/NID as possible for the BBU [see definition]. (Not having a receptacle *may* result in rescheduling the install until one has been provided.)
• Have an idea of where you want the ONT [see definition].
• The ONT will probably replace or be installed adjacent to the existing NID [see definition]; requesting a different location may result in delays.
• Make room for the BBU [see definition].
• Consider contacting Verizon a day or two prior to your install just to make sure everything is on track and that their systems properly reflect an install plan for what you ordered.
• Be nice to the technician. :)
Keep in mind: The FiOS installation takes just about four (or more) hours to complete.
Read a couple of the following FAQs as well:
• »Verizon Online FiOS FAQ »What is the process for FiOS installation?
• »Verizon Online FiOS FAQ »What will happen to my existing DSL service?
• »Verizon Online FiOS FAQ »What do I do if Verizon messes up my property?
Revisions by: SteveCon
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by Nymostwanted edited by birdfeedr
last modified: 2009-03-26 05:20:17 | | | When your fiber order is completed (the service has been installed and successfully tested), Verizon's automation systems will automatically put in an order to disconnect any ADSL service you have with them. This will happen regardless of the type of ADSL service you had and the type of FiOS service you now have. This will also happen regardless of whether your phone line is moved to fiber or kept on copper.
The theory is that for residential PPPoE/dynamic ADSL customers upgrading to residential PPPoE/dynamic FiOS, once the fiber is up and running, there would be no good reason for you to want the DSL. Also, if your phone line is moved to fiber, there's no longer a copper phone line to carry the ADSL. So this disconnect is intended to be a convenience for you, though clearly it aligns with Verizon's goals of moving everything away from copper and towards fiber.
There is a lot of confusion within Verizon about this, because there are cases where it doesn't make so much sense to cut off the ADSL automatically, such as with the business static IP service, or if you are ordering a different kind of fiber service than ADSL service. If you have to make any assumptions, you should assume the ADSL will be cut off automatically.
Other providers' ADSL service probably will be cut off if your phone service moves to fiber. It still probably will be cut off if your phone service stays on copper. If anyone has experience with this, please suggest an update to this FAQ.
SDSL or DDS/T1 service should not be affected by fiber installation.
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by drake
last modified: 2005-10-16 17:01:20 | | | Download Actiontec firmware @
»www2.verizon.net/micro/actiontec···ntec.asp
Download D-Link firmware @
»www2.verizon.net/micro/dlink/
Its important for D-Link users to download the firmware from those links and not from dlink.com, as this firmware is Verizon "specialized" for their service.
Please also note that there are 2 form factors for the Actiontec. However, they use the same firmware. Yours may look different from what is pictured.
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by index1489 edited by sashwa
last modified: 2008-03-28 11:46:07 |
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