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4.1 STBs

Short version: Yes and No.

• If you want to view encrypted programming.
• If you want to view local programs, but your TV device does not have a QAM tuner.
• If you want access to Verizon's on-screen program guide, VOD, Widgets, or access to the Home Media DVR (HM-DVR).

• If you only want to view programs that are not encrypted and your TV device has a QAM tuner.
• If you have a CableCard ready TV, DVR (e.g. Tivo), PC Tuner, etc. You will need to rent a CableCard for each device.

More details follow.

FiOS-TV broadcasts an all digital (no analog) channel lineup that includes local stations, PEG channels, SD (Standard-Definition) and HD (High-Definition) programming, premium sports and movie packages, and music channels. The channel lineup has been changing as more programming is added. Click here for the latest published channel line-ups. Once there, you can view channels available in each plan including Essentials Plan, Extreme HD Plan, La Conexion, HD, Premium, and International.

In addition to the video channels broadcast on the fiber, VOD (Video On Demand) channels are also available. Applets called Widgets can display local weather and traffic conditions, and there is a Program Guide that can display current programming data on-screen.

A STB (Set-Top-Box) is required to view all these channels plus VOD, Widgets and Program Guide on your TV. There are different STB models available depending on desired features: SDTV, HDTV, both with and without DVR (Digital Video Recording). In normal circumstances, a DVR can be programmed remotely, and an extra feature (for an added fee) allows your DVR to play to a TV in a different room, or play some types of media stored on your PC. A DVR can be upgraded remotely by Verizon to a multi-room DVR.

The STB decodes the programming, VOD, Widgets and Program Guide and sends it to your TV. VOD, widgets and guide data are retrieved from the internet via the Verizon supplied router. A more limited video converter (DCT-700) can be used to send SD video to your TV. The DCT-700 does not have VOD, Widget or Program Guide capabilities.

A CableCard can be rented from from Verizon for use with CableCard ready TVs or other devices (Tivo, etc). STB Features like VOD, Widgets and Verizon Program Guide are not available on CableCard devices. M-Cards (multi-stream) are available nationwide. S-cards have now been phased-out.

Other popular devices such as a Tivo or Home Theater PC may also use a CableCard to decode video. These typically use a separate internet connection to provide data services like a Program Guide from other sources. It should also be noted that Tivo and several brands of Blu Ray players provide VOD alternatives, such as Netflix and Amazon, however FiOS requires a Verizon-provided device to decode the FiOS VOD.

A television equipped with a QAM tuner is able to receive unencrypted programming without a STB or CableCard. Usually these are the local channels, local HD channels and music channels, also Univision and WGN. Connecting the QAM-tuner TV straight to the coax is sufficient to access the clear channels.

Feedback received on this FAQ entry:
  • The channel map is downloaded from the headend by the CableCARD. The channel map lists the channel number and call sign for each channel (Channel 9 KTEH, for example). It also has the tuning frequency and program number for each channel. Devices such as TiVo require a channel map to associate TiVo guide data to the appropriate tuning frequency. An unactivated CableCard will map clear QAM stations, even a non-Verizon card such as you might buy on Ebay. HBO and Cinemax have the do-not-copy flag set, this means that the card has to be paired. Other channels can be tuned with a card that's only "activated", but not paired -- those are the channels that are encrypted, but not flagged. If you have a card active on your account, you can move it from one device to another, and still get all the non-flagged channels. So basically you have three tiers of channels: Clear QAM (unencrypted) -- can be mapped by even an "inactive" card Encrypted -- card must be activated, can be unpaired Encrypted and flagged -- card must be activated and paired http://www.dslreports.com/forum/r28467168-Cablecard-Issue-Activation-Problems

    2013-08-01 13:53:34 (real_goose See Profile)

by NOCMan See Profile edited by More Fiber See Profile
last modified: 2009-12-12 12:31:31

Your FiOS (and cable TV) Set-Top Box (STB) is a device that needs to be able to process signals in real-time, record (if you have a DVR), respond to your remote, and send video and audio out to your display and stereo in a number of different formats.

There's a lot of information that your STB would like to tell you. It's available in the Diagnostic menu. You don't really need to know about this menu. But for those with a technical curiosity, or, need to troubleshoot something, this is the menu for you.

If you are looking to change your STB's output resolution, aspect ratio, closed captioning, or HDMI advanced settings; that's the setup menu. With the STB On, hit "Power, Select, Menu" in quick sequence.

To enter the diagnostics menu: With your STB powered On, hit "Power, Select, Select" quickly in sequence from the front panel or remote. To exit the menu, hit "Power" to turn off the STB. The next power up will be back to normal.

Digital Adapters (DCT700): This box has an entirely different diagnostics menu. See the next section.

Backgrounders: »cjhengineering.com/hdtv/cablehdt ··· diag.htm (old!), DCT6400 Series Installation Manual: »www.midcocomm.com/_documents/dct ··· /DVR.pdf (used a lot below, thanks to darcilicious for the find)

d01 GENERAL STATUS: System status information. Displays a top level error code and lots of times and dates. Remod Channel might be the RF tuner output channel.

d02 PURCHASE STATUS: Previous purchases.

d03 OOB Status: Out Of Band. On Verizon, it's used for firmware and channel map and other items to allow you to see the video. 75.25 MHz.

d04 Inband Status: The status of the current channel, from an RF perspective. WIth the STB ON, select the channel of interest, then access the diagnostic menu. The menu will report the channel it's currently tuned to. Be careful to note which tuner is in use. My HD-DVR has 2 tuners, the current channel was on Tuner 2, not Tuner 1.

SNR is >37 dB, AGC "Good", 0 errors. Helpful if you have pixelation errors or lose a channel. I mapped a few channels:

Channel Name Frequency Modulation
03 CBS local broadcast 459 MHz 256-QAM
49 WeatherScan local 477 MHz 256-QAM
75 Versus SD 795 MHz 256-QAM
829 Comcast Sportsnet-HD 639 MHz 256-QAM
833 HDNet 501 MHz 256-QAM
846 Discovery HD 669 MHz 256-QAM

Notice that the STB is using the SD digital channels for 2 - 49, not the analog. Knowing the right frequency is very helpful if you think you are having signal problems. Like if you are having a problem on a channel at 800 MHz and not having problem at 100 MHz, check your coax. Or, if you are using a QAM tuner without an STB, you could map frequencies to channels.

d05 UNIT ADDRESS: Displays the MAC address of the STB and others; such as DOCSIS, Ethernet, 1394, and USB. TVPC Installed: Some sort of renewable security for a TV PassCard. No for my STB.

d06 Current Channel Status: Displays info about the channel, but with a focus on the digital status. Includes the flags used to set copy protection. AVS forum has a thread for those interested in recording over firewire:»www.avsforum.com/avs-vb/showthre ··· t=403695 Search that thread for interpretation of the flag status. One set of info for each tuner.

d07 Upstream Status: "Ethernet Return". Get your STB's IP settings and MAC address here. DHCP stuff, DNS enabled, RADD Name Resolved (?). Looks like the IP address is configured for IPv6: 0000:0000:0000:0000:0000:0000:

d08 Code Modules: The firmware versions. Platform Built: Version: 19.38, Nov 15, 2007 13:36:00
Code objects: fios_0064 version 5.68 (shown in IMG as Build Number), odc_0064 version 8.68 (shown in IMG as data object filename). Digital Secure Processor: M02. Analog Secure Processor: none.

d09 MEMORY CONFIG: Onboard memory. System 128 MB, Flash 16 MB, NvRAM 256kb.

d10 Audio/Video Status: Use this to check the audio and video formats. Audio: Surround, Video: 16:9 1920 x 1080i 30 (also 4:3 528 x 480i 30 for local SD). The "30" means 30 Hz refresh.

d11 Interface Port Status: All things digital plugged in. Displays status of firewire (1394), USB, MoCA. Like if the firewire port is enabled (Y) and active (N). Page 2 is the display EDID data. It's a map of supported video resolution formats. Helpful for debugging 480i vs. 480p vs. 720p vs. 1080i.
- Page 3 contains details about the 1394 copy protection status, e.g. 5C implementation. Same as D06 menu, but in E-Z read format.

d12 USER SETTING STATUS: A repeat of the setup menu. Verifies what you entered.

d13 DVR/HDD Status: Hard drive central. Like size (160 GB), disk space, IDE, model, etc. The bottom of the screen contains the hard drive temperature. Temp: 100F 38C, Max: 113F 45.0C, Over Temp: No, Count: 0 (Current temperature 100 deg F or 38 deg C, maximum was 113 deg F or 45 deg C, is not over temperature now, has been over temperature 0 times).

d14 Application Specific Information: Blank entries for server names and IPs. Guess I don't have anything specific...

d15 Interactive Status: IP all 0's, nothing active here. Perhaps on a different STB.

d16 Connected Home: This is how your STB talks to the ActionTec router (that's not my real MAC address). RF Freq: 1150 MHz, MoCA 10/10, RF Password: (blank), MAC/IP: 01:23:45:67:89:AB, You can match this to the ActionTec router. Page 4 (scroll up/down) shows the STB's TX data rates in Mbps. I think it might be useful for those with home media DVRs that transfer their videos around the house. My data rate is around 241 Mbps.

d17 Keypad/LED: Test your keypad and LED. < > U D I M P, etc. Front panel testing. Press each arrow or button and watch the associated letter get highlighted. Use your remote to back out of the menu. Power key will turn the STB off.

Digital Adapters (DCT700) Diagnostic Menu:

Here's the info for the DCT700 (digital adapter). I used the installation manual to help with the explanations, found here: »www.comcast.com/medialibrary/1/1 ··· 0man.pdf

To access the diagnostics menu, start with the STB ON, then hit POWER, OK. There's no front panel, so everything is via the remote. The menu is somewhat similar to the STB 64xx series, but it's more of a "barebones"view only type of box. More networking, less on-board stuff.

01 GENERAL STATUS: Error codes, number of pending purchases. Tuner is Alps TDER-001A.

02 OOB STATUS: Out-Of-Band status. I think this is the state of the data channel used for the info pop-up. In here, hit "Menu" to change the channel. Read the manual for more info (!). If you select a channel that it can't lock to, you need to power cycle the box (Off / On with remote). It will then give a Verizon "start-up" menu while it fixes what you broke. No harm, it will reset back to the right channel (75.25 MHz in Philly).

03 IN BAND STATUS: The RF details of the channel you were watching. Get your SNR, error counts, frequency, modulation format here. No AGC, however.

04 AUDIO/VIDEO STATUS: Status of the audio and video. Audio: mono, stereo, or surround (a lot of good that does for this box...). Video: Mute Black (Probably what it does with no signal (black screen). Other choices are Unmuted, or Mute Still)

05 UNIT ADDRESS: MAC and multicast addresses. All 0's.

06 FIRMWARE VERSION: Operating system and boot firmware rev info here. Version 3.18 Jan 11, 2007, Boot ver. 3.09

07 CURRENT CHANNEL STATUS: Additional info- analog / digital, encrypted (ENC) / unencrypted (UNE). Tuned frequency = Carrier frequency + 1.75 MHz (in manual).

08 RENEWABLE SECURITY: If a TvPC (TV Pass Card) card is required. N/A for this box.

09 UPSTREAM MODEM: RF return channel info. Disabled.

10 APP CODE MODULES: Application Code Modules. The various pieces of the firmware. fios0700 Version 4.10.

11 MEMORY CONFIG: Onboard memory configuration. DRAM - 8 GB, flash - 2 GB.


13 MAC FREQUENCY TABLE: For upstream communication. Not used.

14 CONTROL CHANNELS: Control channels. Not much info except that there's activity on 0, 1, 8, 9.

15 MESSAGE TYPES: PID counts. Not much info, but it's active (numbers are changing).

16 IN BAND PAT: Program Association Table. Description is Motorola use only. OK.

17 IN BAND PMT: Program Map Table. Description is Motorola use only. OK, no problem.

18 TASK STATUS: Description is Motorola use only. It's the task manager for the box. Task IDs are in most recent (highest order) first. Scroll down to see the entire list.

19 USB STATUS: USB port diagnostics. Blank - not in this box.

20 IB MCA STATUS: In-Band Multicast Address Filter. Not used.

21 KEYBOARD / LED: N/A for this box.

by GeekGirl1 See Profile edited by More Fiber See Profile
last modified: 2011-11-28 21:45:33

No. Even though you may find such devices for sale on eBay or in other places, if they are not issued by Verizon, they will not successfully authenticate with the Verizon servers. An alternative would be using a device capable of decoding video with a CableCard (rented from Verizon), or using a TV with a QAM tuner.

For more details, see this FAQ: »Verizon Online FiOS FAQ »Does FiOS-TV require a set-top device?

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon FiOS TV forum.

by birdfeedr See Profile edited by More Fiber See Profile
last modified: 2010-06-15 22:46:08

Q. Is the RJ45 (ethernet) jack on the STB active?
A. Not at this time.

If you need an ethernet connection where the STB is, see this FAQ:
»Verizon Online FiOS FAQ »Can I get an ethernet connection in a room with only coax?

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon FiOS TV forum.

by More Fiber See Profile
last modified: 2013-07-14 10:06:30

No, it is not enabled at this time. It is a change that may be enabled by a future revision in firmware, but it is not likely be changed in the current Motorola hardware. It is possible that new STBs provided by Cisco may have added features, but there haven't been any reliable rumors about the new hardware, much less any official announcements.

The USB ports are powered. Some readers use it to successfully charge USB-connected devices such as MP3 players or cell phone headsets. But the use of the data connection is disabled.

by birdfeedr See Profile
last modified: 2010-01-15 17:04:58

The 7232 DVR has 500 GB of space. This is an increase from 160 GB in the 6416 and 7216 model. Do not be mislead by the "32" in the model number. It really has 500 GB of storage.

Support for the eSata port will be available on the Motorola 7216, 7232 and Cisco CHS 435 boxes with the 1.9 IMG release. This will allow adding a 3rd party hard drive up to 2TB in size.

by birdfeedr See Profile edited by More Fiber See Profile
last modified: 2011-11-28 21:50:20

If your Actiontec or Westell router is primary, and you get an error message when using remote access to your DVR, then you may need to reset your router. This process rebuilds the port forwards needed for remote access and on-screen Caller ID to work. Since it configures the router from scratch, you should make notes of other configuration settings you want to put back in.
  • Pull mains power from your STBs and DVR.

  • Reset the router by holding the reset button in for at least 10 seconds.

  • Access the router via your hard wired computer and do all the basic setup, password, etc. Confirm you can connect to the internet.

  • Power the DVR up first and wait for it to boot. Turn it on, test Widgets. If good, proceed to power the next STB, wait for boot up and confirm Widget or On Demand access and repeat as needed for each STB.

  • Go back to the router, you should see port forward rules "FiOS TV Service" for the DVR and each STB. Remote DVR should now be able to find your box.

Note, use Internet Explorer the first time you login to remote DVR as to rule out any browser issues.

After you've made all the configuration changes to the router, consider saving the config file on your PC so you can reload it for a faster restore. Note, however, that as Verizon changes their DVR feature set, an old config file may not be sufficient for full functionality.

If that's the case, it brings you back to this method.

by birdfeedr See Profile

This is a known problem with Motorola DVRs.

•Select menu > settings > system info. The system info page is displayed
•Enter the numbers 4883. You will see a message that you have executed command 4883 succesfully.
•Press okay
•Reboot the box by unplugging it, counting to ten and then plugging it back in, or you can do it in the menu.
Menu > Customer Support > In Home Agent > Reboot STB

by More Fiber See Profile
last modified: 2011-03-06 11:54:17

Scroll down for the table. Something is messed up with how the site displays this FAQ.

Motorola QIP 7100-P23rd gen HD STB without a clockCurrent deployment
Motorola QIP 7232-P23rd gen HD/DVR 500GB.  Current deployment
Motorola QIP 2500SD only box with guide/on demand/etc.Phased out.
Motorola QIP 2708SD 80GB DVRPhased out.
Motorola QIP-6200 1st gen HD boxPhased out . 
Motorola QIP 71002nd gen HD box with a clockPhased out.
Motorola QIP 6416 1st gen HD/DVR 160GB
Phased out.
Motorola QIP-7216 2nd gen HD/DVR 160GB
still in circulation but no longer manufactured. Units being retrofitted by VZ with 500GB drives. Sticker on box indicates larger drive size.
Motorola DCT-700 digital adapter
provides all SD channels
No VOD or guide
Current deployment
Cisco CHS 335HD STB with a clockCurrently available in VHOs 4, 6, 8 and 15.
Cisco CHS 435HD/DVR 500GBCurrently available in VHOs 4, 6, 8 and 15.
Arris VMS1100
HD DVR 1TB, 6 tuners, No external storage at this time.
Current deployment.  Also ships with 4 tuners disabled  and 500GB usable as a replacement for 7232 MR-DVR.
Arris IPC1100
Remote client for VMS1100.
Current deployment. 

Thanks to waiting4fios See Profile for collecting this information.

Feedback received on this FAQ entry:
  • 7216 and 7100 are phased out now (Multiple VZ reps across multiple dpts have confirmed this) For the 7216 you could put the fact that some units had been retrofitted with larger hard drives in the column with the regular capacity, as both the 7216 and 7100 have been phased out.

    2015-01-24 15:54:10 (BranchS See Profile)

by More Fiber See Profile edited by sashwa See Profile
last modified: 2015-01-24 15:11:09

The amount of space used by a recording varies depending on the bit rate of the program.
Therefore, there is not a direct correlation between recording time and GB used.



SD Recording

HD Recording


160 GB

55 - 100 Hrs

14 - 21 Hrs


500 GB

175 - 222 Hrs

45 - 73 Hrs

Feedback received on this FAQ entry:
  • VMS 1100 should be added (1TB hard drive) 100 hours of HD (I don't know about SD)

    2015-01-24 15:56:30 (BranchS See Profile)

  • Can you add VMS?

    2015-01-24 07:59:18 (BranchS See Profile)

by More Fiber See Profile

Symptom- cisco 435 DVR misses a lot of button presses on the remote. You have to get very close to get remote to work. You may have a Panasonic plasma.

Diagnostic- try unplugging TV (leave the DVR box on) and then look at front panel of DVR box. When the DVR box recognizes remote button presses you will see the little indicator on the front by the clock flash. See if it flashes for every button press when TV is off (i.e. it's not missing any button presses now). If so then the TV is somehow producing infrared interference when it is on.

Solution- (from another forum post)
»forums.verizon.com/t5/FiOS-TV-Te ··· p/425719
Try changing the picture settings on the TV using the TV's remote, esp. don't use "VIVID" on the Panasonic plasmas. You may also try shielding the DVR from the TV, or plugging in an IR extender and placing it so that it minimizes the interference, but this did not help for us.

Analysis- this seems to be an issue with the IR receiver in the cisco 435 combined with the picture settings on certain TV sets. An old Comcast Motorola DVR did not exhibit this problem.

Feedback received on this FAQ entry:
  • This may be of interest. I found this page searching for what I found in D03 of my dvr. AGC (automatic gain control) is 31% / Fair for me so wanted to research. http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Configuration - Javier

    2013-06-27 21:40:46

by av3 See Profile edited by More Fiber See Profile
last modified: 2012-08-26 20:24:21