dslreports logo
site
spacer

spacer
 
    All FAQs Site FAQ DSL FAQ Cable Tech About DSL Distance DSL Hurdles »»
spc

spacer




how-to block ads


This FAQ text is copyright dslreports.com
Reproduction of all or part only with our permission..
This FAQ is edited by: dib22 See Profile
It was last modified on 2014-04-30 08:31:03

1.0 Who is Virgin Mobile

Who is Virgin Mobile?

Virgin Mobile is an international MVNO that provides wireless voice and data service around the world.

Virgin Group is the parent company of Virgin Mobile.

2.0 Who is Virgin Mobile USA

Who is Virgin Mobile USA

Virgin Mobile USA is the brand of Virgin Mobile service that is available within the United States of America.

Currently this service is owned and operated by Sprint Nextel under licence from Virgin Group.

4.0 What is VirginMobile Broadband2Go

What is VirginMobile Broadband2Go

Broadband2Go is the brand that VirginMobileUSA (VM) uses for its prepaid wireless data access.


Currently VirginMobileUSA uses 3G(CDMA/EVDO Revision A) and 4G(LTE) and 4G(WIMAX) for its network in the United States.


VM Broadband2Go is advertised with average 3G(EVDO) downlink (download speeds from the internet to your machine) data speeds between 600 and 1400 Kbps. Uplink (upload speeds from your computer to the internet) data speeds on 3G(EVD) can reach speeds of 600 Kbps.


VM 4G(WIMAX) is being advertised as speeds of 3 - 6 mbps download. They have not listed uplink speeds on the 4G(WIMAX) network.


SprintNextel (Sprint) access points (also referred to as towers) are used for access, no roaming onto non Sprint access points is available.


Since the service uses Sprint 3G(CDMA EVDO Revision A) and the Sprint 4G(LTE and WIMAX) networks the frequency will be the same as other Sprint devices. 

LTE bands: B25, B26, B41

CDMA: Band class 0, 1 and 10


The 3G(EVDO) devices are commonly referred to as a CDMA 1900mhz system. CDMA: Band class 0, 1 and 10.

The 4G(LTE) devices are bands: B25, B26, B41

The 4G(WIMAX) devices are referred to as 802.16e mobile WiMax standard 2.5GHz (2.5Ghz WIMAX). 


VM Broadband2Go (bb2g) service is routed differently than Sprint connection card products on the 3G(EVDO) side. Routing on the 4G(WIMAX) network is unknown at this time. Routing on the 4G(LTE) devices is also different than a sprint contract product.


VM  bb2g services appear to be behind some sort of blind proxy and may not be able to host some services, like a web server, or a VNC server, for example. VM bb2g, like Sprint mobile broadband services, proxy all DNS requests to Sprint's DNS servers blindly while on 3G(EVDO). The 4G(LTE) does not have blind dns proxy, the user is able to select whatever DNS provider they wish while on the LTE network.


VM bb2g can be used to access most VPN's, however, in the past some Cisco VPN configurations, but not all, had issues. This has been corrected with updated software from cisco.


8.0 Plans

What plans are available?

The new plans (as of 2014) include metered usage only, there is no longer a *new* unlimited plan with Virgin Mobile broadband2go. All of the metered plans offer access to Sprints 3G(EVDO), 4G(LTE) and 4G(Wimax) networks. Network access is dependent on the device (for example not all devices support LTE).


$5 plan - gives you 250MB of internet access   for 1 day (24 hours)... this plan shuts off either at 250MB of usage or 24 hours after plan start date.  FAQ plan code: $5/250meg-3G+4G


$25 plan - gives you 1.5GB of internet access for 30 days, this plan shuts off either at 1.5GB of usage or 30 days after plan start date. FAQ plan code: $25/1/5gig-3G+4G.


$55 plan - give yous 6GB of internet access for 30 days... this plan shuts off either at 6GB of usage or 30 days after plan start date. FAQ plan code: $55/6gig-3G+4G.


If you purchased your Virgin Mobile device at Wal-Mart you will also have access to: 

$120 plan - gives you 6GB of internet access for 6 months (180 days)... this plan shuts off at either 6GB of usage or after 180 days after plan start date. FAQ plan code: $120/6gig-180day-3G+4G


Some older accounts have access to one or more of these plans. They are grandfathered so if an account switches to another plan that account will loose access to the grandfathered plan. ( virgin mobile usa terms for grandfathered plans )

-2013 grandfathered plans-

(original tos link: ( general terms of service which include the $5/$35/55/20 plans ))

$55 plan - give yous 5GB of 3G(EVDO) and unlimited 4G(WIMAX) /30 days... this plan shuts off the 3G(EVDO) at 5GB of usage and throttles 4G(WIMAX) at 10GB of usage to speeds of 256k/256k. FAQ plan code: $55/5gig-3G-unlimited-4G-grandfathered

$35 plan - gives you 2GB of 3G(EVDO) and unlimited 4G(WIMAX) /30 days... this plan shuts off 3G(EVDO) at 2GB of usage and throttles 4G(WIMAX) at 10GB of usage to speeds of 256k/256k. FAQ plan code: $35/2gig-3G-unlimited-4G-grandfathered.

$20 plan WalMart - gives you 1 GB of transfer 3G(EVDO) / 30 days... you will be shut off when you reach 1 GB of transfer or 30 days pass from the time you activate your plan. No 4G(WIMAX) access is included. FAQ plan code: $20/1gig-then-terminate


-older grandfathered plans-

$5 plan - gives you 200MB of 3G(EVDO) and unlimited 4G(WIMAX) /1 day (24 hours)... this plan shuts off 3G(EVDO) at 200MB of usage and throttles 4G(WIMAX) at 500MB of usage. FAQ plan code: $5/200meg-3G-unlimited-4G-grandfathered

$10 plan - gives you 100 megs transfer 3G(EVDO) / 10 days... you will be shut off when you reach 100 megs of transfer or 10 days pass from the time you activate your plan. FAQ plan code: $10/100meg-then-terminate-grandfathered

$20 plan (non walmart) - gives you 500 megs transfer 3G(EVDO) / 30 days... you will be shut off when you reach 500 megs of transfer or 30 days pass from the time you activate your plan. FAQ plan code: $20/500meg-then-terminate-grandfathered

$50 plan - gives you unlimited access 3G(EVDO)/ 30 days... this plan throttles connection speed down to 256k/256k or lower once you reach 2.5 GB of usage. The next active plan will reset to full speed for the first 2.5GB of usage. FAQ plan code: $50/2.5gig-then-throttle-grandfathered

$40 plan - gives you unlimited access 3G(EVDO) / 30 days... this plan throttles connection speed down to 256k/256k or lower once you reach 5.0 GB of usage. The next active plan will reset to full speed for the first 5 GB of usage. FAQ plan code: $40/5gig-then-throttle-grandfathered

Note that the $10/100m, $20/500m, $50/2.5g plans are grandfathered on accounts that had the plan active prior to July 4, 2012 they act like the $40/5-gig plan below now.



The grandfathered plans are no longer available to new customers. Only customers who had the grandfathered plans have access to them. This plan will also only remain available if you never switch away from the plan and never let you account expire.



For example: If you have access to the $40/5gig-then-throttle plan, and you switch one month to the $25/1.5gig-3G+4G plan... you would loose access to the $40/5gig-then-throttle plan forever on that account.



 Currently you do not need to have an active plan to retain it, however, accounts expire after 12 months so you would need to purchase the plan at least once a year to retain it. Virgin Mobile also added the verbiage "or until discontinued" to the TOS so they can technically cancel grandfathered plans at their discretion.


Grandfathered plans are tied to accounts, not devices... you could upgrade the device on your account to a newer one, however, virgin mobile restricts plan features on some devices/plans. For example if you have an account with with unlimited 3G, and you switch from a Mifi to a Netgear Mingle, you will still have unlimited 3G, but no 4G(LTE) access.



What are the payment types and options

The Virgin Mobile (VM) Broadband2Go (bb2g) service accepts normal Virgin Mobile Top up cards, Virgin Mobile bb2g Top up cards, and credit cards.

Top up cards can be any denomination, as you can add them separately to your account to total up to the amount needed for the plan you are wanting to activate.

When using the phone service branded Top up cards (older cards) the dollar amount under the giant minutes listed is the value that is applied.


For example if you wanted to activate a $55 6GB plan, you could add a $25 VM Top up and a $30 VM Top up card to the account and then activate the $55 6GB plan.


Top up cards are added using the top up menu on the virgin mobile account webpage. Any top up cards redeemed are then added to the Available Cash Balance for that account.

Credit card's can be added to the account as a payment method as well.


Currently when you activate a plan, you will select either an "Auto Renewal plan", or a "1 Month Only" plan. If you select the Auto Renewal plan then after 30 days it would either charge your card or remove the plan price from the available cash balance. If you don't have either an available cash balance , or a valid credit card, the plan will be canceled, you can then select whichever plan you want to re-start internet access. 


Once you are on an active plan that plan will vanish from the list of available plans and will be replaced with "Restart Your Current Plan", if you select that plan ANY UNUSED DATA WILL BE LOST. The reason this selection exists is to buy more data if you used all allotted data.


For example if you activated your plan on Jan 1, and used all 6GB of data by Jan 10, you could re-enable your internet service by selecting "Restart Your Current Plan". You would then have 6GB more (or whatever plan you are re-starting) data for 30 more days.



Terms of service

The TOS changes from time to time. This is where the TOS will be listed for historical purposes.

Click for full size



16.0 Devices

Mingle Hotspot (AirCard 778S)

This is branded as NETGEAR MINGLE HOTSPOT. Actual model number is AirCard 778S.

When connected to windows or macos devices, a virtual CD is presented allowing the installation of drivers which will allow the device to be used in "tethered" mode with those operating systems. This does not appear to be supported by Tomato, DD-WRT, or cradlepoint routers at this time (4/30/14). 

Virgin mobile webpage for device:

Netgear webpage for device:

3G (EVDO) + 4G (LTE) device, as with all virgin mobile usa devices, this device uses the sprint wireless network.

LTE bands: B25, B26, B41
CDMA: Band class 0, 1 and 10

SIM(UICC) is removable.

Battery is labeled NETGEAR MODEL W-1 (Min. Capacity 1800mAh, Voltage 3.7V 6.66Wh Part Number 1202845)

There are 2 antenna connectors on the bottom of the device, however, it is unclear if they are 3G + 4G or some other configuration. Will update once confirmed. Cradle is available for device at this page:
The cradle claims 10-20db gain using MIMO. The frequencies the dock works with are listed as: LTE 850/1900/2500 MHz; CDMA 800/850/1900 MHz.



Known firmwares: NTG9X15C_45.03.03.14 Build Date: 2/13/14

A dual-mode 3G / 4G LTE device, Mingle lets you surf and download quickly. Enjoy fast 4G LTE speeds where available while on the nationwide Sprint 4G LTE Network.
1.77" LCD Display Screen
Stay connected for up to 12.5 hours of continuous usage on a single charge, making it ideal for your on-the-go lifestyle.*
*Active time may vary depending on how many devices are connected at one time and how much content is being transmitted.


Wi-Fi 802.11 b/g/n Support
Connect up to 10 wireless devices at a time.
GPS Support

DIMENSIONS & WEIGHT
Height: 2.4"
Depth: 0.67"
Width: 4.3"
Weight: 3.70 oz



Ovation MC 760 (USB device)

The Novatel Ovation MC 760 is a USB device that allows you to get the ViginMobile (VM) Broadband2Go (bb2g) service.

This device uses the Sprint 3G(EVDO) network.

The VM MC760 is a member of the Novatel Ovation 760 series of connection cards.

The VM MC760 does NOT appear to have on board GPS support.

The VM MC760 does have a TS-9 external antenna port.

Known firmware version: Q6085BDRAGONFLY_S122 [Dec 09 2008 18:00:00]

Generic MC760 page at novatel wireless:
»www.novatelwireless.com/index.ph···temid=51
(note the VM unit doesn't support all features, each service provider decides what features they want)

U600 3G/4G USB STICK


This device uses the Sprint 3G(EVDO) network and the Sprint 4G(WIMAX) network.

Operating System Compatible:
Windows Vista/XP/7
MAC 10.5x/10.6x/10.7x Intel Platform

32MB RAM/128MB ROM
Dimensions: 1.26" x 2.91" x 0.55"
Weight: 1.1 oz

Mifi 2200 (Wifi Hotspot/USB device)

The Novatel Mifi 2200 Wifi Hotspot/USB Device

This device uses the Sprint 3G(EVDO) network.

The VM MC760 does NOT appear to have on board GPS support.

The VM MC760 does NOT have an external antenna port.

Known firmware version: Q6085BDRAGONFLY_S154_024.0701 [Mar 15 2010 18:00:00]

Generic Mifi 2200 page at novatel wireless:
»www.novatelwireless.com/index.ph···temid=12
(note the VM unit doesn't support all features, each service provider decides what features they want)

Overdrive Pro 3G/4G Mobile Hotspot


This device uses the Sprint 3G(EVDO) network and the Sprint 4G(WIMAX) network.

Sierra Wireless is the manufacturer.

Up to 5 WiFi clients.

Dimensions: 2.67" x 2.67" x 0.70"
Weight: 3.37oz
Battery: 1800 mAh
Memory: 1 Gbit RAM/2 Gbit ROM
MicroSD card slot - up to 32GB
WiFi IEEE 802.11b/g/n compliant
GPS support
Standby Time: Up to 36 hours

Antenna ports appear to only work on the Wimax radio (wimax mimo antenna ports), no 3G/EVDO antenna ports appear to exist on this device.


Peel 3200 - ipod touch (2nd and 3rd gen) wifi hotspot

The Peel 3200 is an ipod touch wifi hotspot that fits onto the back of an ipod touch (2nd and 3rd gen) and provides a wifi hotspot which is feed by Virgin Mobile Broadband 2 go.

This device uses the Sprint 3G(EVDO) network.

Only the $20/500meg-then-terminate plan is available, no other VM plans will work with this device at this time.

Will only fit the 2nd and 3rd generation of ipod touch, it will not physically fit the 4th generation of ipod touch. This device can be used as a standard hotspot (not attached to the device), however, the Mifi would give you access to all VM plans, while the Peel only gives access to the $20/500meg-then-terminate plan.

VM home page for device: »www.virginmobileusa.com/mobile-b···200.html

32.0 Operating System Specifics

64.0 Other