|
| ||||
 |
|
Home | Reviews | Tools | Forums | FAQs | Find Service | ISP News | Maps | About |
|
how-to block ads |
3. General
FAQ by kadar  got feedback?The answer to this question may now be YES. Verizon has recently bagan offering DSL without the need to have a Verizon phone. It's interesting that the prices with or without a phone are the same. This would mean that you can probably drop their phone service and keep their DSL. You could then get phone service via another provider (i.e. such as Vonage or a cable company). 2008-10-31 09:05:19 (MrDJ009 And now, the answer is no. See http://www.dslreports.com/shownews/Verizon-Stops-Selling-Standalone-DSL-to-New-Users-119107 2012-05-16 20:37:16 (aefstoggaflm by edited by sashwa got feedback?by edited by birdfeedr It's not the folks at the CO that set up your profile; it's the people in broadband. Keep calling support and have them open a trouble ticket if you do go beyond your SRD. FAQ by kadar got feedback?Typically, a Verizon DSL order is ready for anywhere between 3 and 5 calendar days prior to the quoted activation date. The activation date is normally the date that the billing cycle begins but this should not stop one from being able to connect, browse, set up profiles, etc. 2008-02-24 15:49:37 (sozekizer by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar Full of connections Short on equipment Equipment upgrades FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?Perhaps this needs to be updated. I received an email from Verizon 2 weeks before my initial SRD stating "Congratulations and welcome to Verizon Online!
Your Verizon High Speed Internet service is ready on your line ending in xxxx. Billing on your account will begin now that your service has been activated.
Notice no mention of waiting until registration is completed to initiate billing.
2007-11-24 15:38:25 (wjkomo by edited by kadar FAQ by kadar got feedback?by edited by kadar VADI owns all of the DSL equipment, and contracts the local loop connection with Verizon (the local phone company). VADI is a DSL provider, for both wholesale and retail. VADI has numerous wholesale customers, including Verizon Online. VADI does not provide Internet access in any form; it's just the pipeline. Verizon Online (VOL) is a retail ISP. VOL bundles the whole package and sells it to the end-user for a single price. NACC is formerly the wholesale group, and they're still part of the local phone company. VADI contracts the NACC to handle its wholesale ordering. FAQ by kadar
got feedback?by edited by kadar CUSTOMER CARE. Their duties have been greatly reduced so the only thing they do now is check on the status of new dsl orders and check on the status of disconnects. 1-800-567-6789, option 1, then option 3. Open 8am to 8pm, M-F, I'm not sure what their current Saturday hours are. TELEPRODUCTS. Anything and everything regarding your equipment, from billing of it where applicable to tracking it, or additional equipment orders if necessary. 1-800-567-6789, option 1, then option 5, then option 1. Open 8am-8pm M-F. BILLING. Self explanatory, but only in regards to dsl charges. Equipment charges go to teleproducts. Your local telephone office CANNOT assist you with dsl charges on your bill. 1-800-567-6789, option 1, then option 4. Open 24/7 TECH SUPPORT. Self explanatory. 1-800-567-6789 FAQ by kadar
got feedback?by edited by kadar Here's the order process: 1. Customer calls VOL to order service 2. VOL places the order & sends it to NACC. 3. NACC writes up a wholesale order & sends it to VADI. 4. VADI takes the order, sets up the DSL service & orders the modem. 5. VADI writes up a local service request for the local loop & sends it to the telephone company. 6. The local telephone company takes the order for the local loop & completes the final connection to the residence. Note: Back when DSL was new it could take as long as 6 weeks from order to SRD. It took a while but more than a week eventually became the norm. Now, setting up DSL service ordinarily takes less than 7 working days. If it is taking more than 7 working days then there could be technical issues while provisioning the lines. Today the process normally goes smoothly. FAQ by kadar
got feedback?Hi, Now setting up the dsl service takes not more than 7 working days.
If it is taking more than 7 working days then there could be technical issue while provisioning the lines, if not the process goes smoothly. 2009-01-23 08:56:09 (karthik565 by edited by birdfeedr When you call in to order service, your sales rep checks a "tool" they have which does a loop pre-qualification, all it really checks is that your CO is "built" for ADSL (does it actually have an ASAM in it? Is it actually wired to the MDF in your CO?) and that your physical loop length is within the proscribed limits for the service (under 15K feet) - in most cases, the test that they're reading from can't tell if you're on a fiber circuit or a multiplexed circuit - and they almost never catch fiber to the curb or in the loop (because these are not Engineering databases that they're pulling this info from - this is for sales!). In reality, your physical loop could have all sorts of DSL-preventing "features" on it - in spite of the sales rep (or web-based) loop qualification... load coils, multiplexed lines (DAML), bridged taps, fiber in the circuit, etc. - which won't come out in the wash until someone from the phone company actually "looks" at your circuit. FAQ by kadar
got feedback?I was multiplexed and the neighbor was copper pair all the way to the toll. They said I could not get DSL. I talked to the head man and had them swap lines around. Now I have DSL. 2010-04-10 21:53:56 by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar It your first Hop out to the Verizon network and the last hop in it is basically transparent to the network. It will not always show up when you do a tracert or Ping test from yourself or from a service. It can also be a killer bottleneck for an invisible latency. FAQ by kadar got feedback?this may be incorrect, this means you are configured on PPPoE - that 10.x.x.x IP is the PPPoE concentrator private IP - the router will have a public IP. If you were DHCP, your standard default GW IP would show up as the 2nd hop. 2010-12-01 11:59:38 (hubrisnxs by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?Has already happened.
See as need be:
http://www22.verizon.com/content/businessdsl/packages+and+prices/packages+and+prices.htm
For the full list of prices, see:
http://www22.verizon.com/content/businessdsl/popups/bdsl+speeds+and+package+features/bdsl+speeds+and+package+features.htm 2009-01-18 16:57:48 (aefstoggaflm Business DSL subscribers can get a static IP (higher cost service) 2012-03-25 01:51:18 by edited by kadar FAQ by kadar got feedback?by edited by kadar Have you visited our Tweaks Forum? FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar GTE TOS FAQ by kadar,edited by Cariad got feedback?by edited by kadar The log counts hours from the establishment of the connection through loss of connection, even if the latter event happens in a later month. FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar Decreased latency (ping times) can improve performance of streaming content and makes browsing snappier. It can also help with FTP and other densely packed file transfer protocols. Low pings are critical for online gaming. If you changed over, you probably would not see any problems unless your line is marginal. TCP/IP retransmits packets, which are corrupted and unless your line has high packet loss, can handle the occasional noise burst quite nicely. If you have a very noisy line your modem could lose sync, which is not good at all. This is unlikely. FAQ by kadar
got feedback?"If you changed over," from which to which?
"Decreased latency (ping times) can improve performance " which mode provides smaller latency?
Which mode is the default set by the IP ?
How do you switch from one to the other? 2011-08-11 18:15:31 by edited by kadar if line sharing is already in place on a given number, that means the portion of the phone company database that tracks this information is showing that the telco already has a share in place with a DSL vendor to provide service on that number... and the line share doesn't come off until the DSL provider of record sends the telco a release for that number... period... even if you never actually got service from that DSL provider... you just ordered and then they went belly-up before you ever got sync... if line share is in place, that provider (or their duly designated assignee - if they're out of business) has to release the line before someone else can put DSL on it... even if it's Verizon... because by law now, Verizon DSL is treated as a third party for anti-competitive purposes by the local telco - their DSL order gets no more weight with the telco than did Winfire or FreeDSL or any of the others that use the telco's copper and implement line sharing... now - as VVT suggests, there may be some new procedures in place to deal with the spate of orphaned customers that don't HAVE a provider to send out line sharing release requests - maybe there will be an emergency conversion or release policy put into effect... but up to a few weeks ago... until the telco gets that form saying "take xxx-xxx-xxxx off of our DSL, please..." - your line is (for all intents and purposes) bound to that provider until they do... and lest you think that this is for existing customers only, I have known of people who have had previously used and now-free telephone numbers issued to them as dsl lines - and against all logic, they did indeed get numbers with line share already in place... unlike billing issues that will follow you wherever you go... line share stays with the npa/nxx it's originally assigned to.. FAQ by kadar
got feedback?by edited by kadar The people on the presidential appeals team do not have any resources that the other technicians don't. You *should* be able to get the same information from the level 1 technicians that you get from the level 2/3 or presidential team. All four groups have the same information and resources available to them. Unfortunately, some of the technicians aren't always aware of this themselves and it's easy for some of them to just pass the customer to the next level even if the next level cannot offer the customer anything new. 1-800-483-7988 FAQ by kadar
got feedback?Presidential Appeals tech support agents (not the people you talk to when you call the 1-800-483-7988 number, they delegate the escalations) do have better resources than regular tech support. First of all, time. There is no call time for appeals agents, if it takes all afternoon then so be it but that doesn't mean they have all afternoon to waste not fixing something. They also have direct access to support groups that tech support doesn't even know exist. They're a small team but there to provide the highest level support for Verizon DSL customers, give them room to work and understand they don't make policy and already know how bad your situation is because that's all they do is handle the worst of the worst problems. 2010-09-05 17:46:25 (exvzappeal This is in accurate information. They DO have resources that other techs do not. The Presidential Appeals team have access to contacts and resources that are not easy to come by. HOWEVER, an issue will not be escalated to this team unless the customer has an issue that is outside of normal support boundaries. 2009-01-23 07:44:25 They can not offer anything else other than better customer service and a well trained and seasoned employee. With these two things you are able to get better assistance because of experience AND knowledge. The level 1 support have such a high turn over rate and the lack of knowledge that they are overwhelmed. The best of this group moves up. And that is why you WILL get better service and your issue resolved if it is escalated to Presidential appeals. There are also several depts all have their own Presidential Appeals. There is a billing as well who handle billing concerns, same applies as to Level 2 and 3 tech support. More experienced and knowledgeable staff. 2009-12-01 19:23:55 by edited by kadar FAQ by kadar
got feedback?This is true for any/all service transfer orders! If only I had known this before trusting my telco rep.... 2008-03-12 09:53:40 by edited by kadar and needs of the marketplace. Some forms of xDSL are proprietary, some are simply theoretical models and some are widely used standards. They may best be categorized within the modulation methods used to encode data. Below is a brief summary of some of the known types of xDSL technologies. ADSL Asymmetric Digital Subscriber Line (ADSL) is the most popular form of xDSL technology. The key to ADSL is that the upstream and downstream bandwidth is asymmetric, or uneven. In practice, the bandwidth from the provider to the user (downstream) will be the higher speed path. This is in part due to the limitation of the telephone cabling system and the desire to accommodate the typical Internet usage pattern where the majority of data is being sent to the user (programs, graphics, sounds and video) with minimal upload capacity required (keystrokes and mouse clicks). Downstream speeds typically range from 768 Kb/s to 9 Mb/s Upstream speeds typically range from 64Kb/s to 1.5Mb/s. ADSL Lite (see G.lite) CDSL Consumer Digital Subscriber Line (CDSL) is a proprietary technology trademarked by Rockwell International. CiDSL Globespan's proprietary, splitterless Consumer-installable Digital Subscriber Line (CiDSL). EtherLoop EtherLoop is currently a proprietary technology from Nortel, short for Ethernet Local Loop. EtherLoop uses the advanced signal modulation techniques of DSL and combines them with the half-duplex "burst" packet nature of Ethernet. EtherLoop modems will only generate hi-frequency signals when there is something to send. The rest of the time, they will use only a low-frequency (ISDN-speed) management signal. EtherLoop can measure the ambient noise between packets. This will allow the ability to avoid interference on a packet-by-packet basis by shifting frequencies as necessary. Since EtherLoop will be half-duplex; it is capable of generating the same bandwidth rate in either the upstream or downstream direction, but not simultaneously. Nortel is initially planning for speeds ranging between 1.5Mb/s and 10Mb/s depending on line quality and distance limitations. G.lite A lower data rate version of Asymmetric Digital Subscriber Line (ADSL) was been proposed as an extension to ANSI standard T1.413 by the UAWG (Universal ADSL Working Group) led by Microsoft, Intel, and Compaq. This is known as G.992.2 in the ITU standards committee. It uses the same modulation scheme as ADSL (DMT), but eliminates the POTS splitter at the customer premises. As a result, the ADSL signal is carried over all of the house wiring which results in lower available bandwidth due to greater noise impairments. Often a misnomer, this technology is not splitterless per se. Instead of requiring a splitter at customer premises, the splitting of the signal is done at the local CO. G.shdsl G.shdsl is an ITU standard which offers a rich set of features (e.g. rate adaptive) and offers greater reach than many current standards. G.shdsl also allows for the negotiation of a number of framing protocols including ATM, T1, E1, ISDN and IP. G.shdsl is touted as being able to replace T1, E1, HDSL, SDSL HDSL2, ISDN and IDSL technologies. HDSL High Bit-rate Digital Subscriber Line (HDSL) is generally used as a substitute for T1/E1. HDSL is becoming popular as a way to provide full-duplex symmetric data communication at rates up to 1.544 Mb/s (2.048 Mb/s in Europe) over moderate distances via conventional telephone twisted-pair wires. Traditional T1 (E1 in Europe) requires repeaters every 6000 ft. to boost the signal strength. HDSL has a longer range than T1/E1 without the use of repeaters to allow transmission over distances up to 12,000 feet. It uses pulse amplitude modulation (PAM) on a 4-wire loop. HDSL2 High Bit-rate Digital Subscriber Line 2 was designed to transport T1 signaling at 1.544 Mb/s over a single copper pair. HDSL2 uses overlapped phase Trellis-code interlocked spectrum (OPTIS). IDSL ISDN based DSL developed originally by Ascend Communications. IDSL uses 2B1Q line coding and typically supports data transfer rates of 128 Kb/s. Many end users have had to suffice with IDSL service when full speed ADSL was not available in their area. This technology is similar to ISDN, but uses the full bandwidth of two 64 Kb/s bearer channels plus one 16 Kb/s delta channel. MDSL Usually this stands for multi-rate Digital Subscriber Line (MDSL). It depends on the context of the acronym as to its meaning. It is either a proprietary scheme for SDSL or simply a generic alternative to the more common ADSL name. In the former case, you may see the acronym MSDSL. There is also another proprietary scheme which stands for medium-bit-rate DSL. Confused yet? RADSL Rate Adaptive Digital Subscriber Line (RADSL) is any rate adaptive xDSL modem, but may specifically refer to a proprietary modulation standard designed by Globespan Semiconductor. It uses carrierless amplitude and phase modulation (CAP). T1.413 standard DMT modems are also technically RADSL, but generally not referred to as such. The uplink rate depends on the downlink rate, which is a function of line conditions and signal to noise ratio (SNR). SDSL Symmetric Digital Subscriber Line (SDSL) is a 2-wire implementation of HDSL. Supports T1/E1 on a single pair to a distance of 11,000 ft. The name has become more generic over time to refer to symmetric service at a variety of rates over a single loop. UDSL Universal DSL. See G.lite. VDSL Very High Bit-rate Digital Subscriber Line (VDSL) is proposed for shorter local loops, perhaps up to 3000 ft. Data rates exceed 10 Mb/s. FAQ by kadar
got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar FAQ by kadar got feedback?by edited by kadar http://www.anixter.com/pubnet/pdf/3380ADSL.pdf FAQ by kadar got feedback?broken link 2008-04-14 08:43:06 by edited by kadar You can also do a dns lookup on your ip. got feedback?by kadar If you are using a router then the answer is no. got feedback?by kadar It make take up to an hour for your new password to take effect. got feedback?It make take up to 2007-11-05 03:15:08 why is it so difficult to find out how to change a password? 2008-02-29 00:03:07 I have never known my Verizon password. It was set up to automatic go online. Help? 2008-01-17 10:51:35 by Cariad You may not use the Service to host a dedicated or commercial server. From the TOS: (q) to use the Service to operate a commercial server or to operate a non-commercial server in a manner that interferes with the network or other users' use of the Service Port 80 is still blocked in the exBA areas. FAQ by kadar got feedback?by edited by kadar Currently, Verizon has set in place "distance limits" for what speed your line can be provisioned at. •11,000 ft. for 3Mbps/768kbps •15,000 ft. for 1.5Mbps/384kbps •18,000 ft. for 768kbps/128kbps If you are not sure how far you are from the head-end equipment, give Verizon a call at: 1-800-567-6789. Ask for a MLT (Mechanized Loop Test) test done. [What does it do, the MLT? - it measures the distance of a loop by taking AC capacitance measurements.]
got feedback?Does not the capacitance change with the physical deterioration of the copper wires? SO if you know the actual distance, the MLT derived distance, if longer, gives a clue as to the condition of the wires? 2011-08-11 18:21:42 by drake | ||||||||||||||||
| Thursday, 24-May 14:56:32 | Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo over 12.5 years online © 1999-2012 dslreports.com. |
