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3. General·Can I change my Phone Service to a different provider?
·Can I receive phone calls while my DSL line is active?
·Can I get profile completed before activation date?
·Is it possible that my line may become active before the activation date?
·What does SRD mean?
·What is a profile?
·Can I get Verizon to install a REMOTE DSLAM for me?
·Why would my central office close???
·When does billing start?
·Why did I get billed for the remainder of the month that I cancelled?
·What is VADI, VOL?
·What are the different departments of Verizon?
·How long does it take to setup?
·Verizon says no DSL, but neighbor yes?
·Where does dsl dial?
·How to determine my ip address?
·What is the 10.4.3.1 IP?
·How can they say it is an “always on” connection?
·Can I request a Static IP address for my Verizon Online service?
·How do I reach my CO directly?
·I am unable to get the D/L speed as advertised.
·If I switch from Verizon, do I have to wait?
·Will DSL be active if I move and keep the same #?
·How to cancel Verizon?
·Where is my TOS contract??
·Where can I find my Usage report?
·What's a DSLAM?
·What's a CO?
·Fastpath and Interleaving
·I can’t order from another provider. Verizon says line is SHARED?
·Presidential Appeals?
·Will changing my phone number have an effect on my DSL?
·What are the various types of xDSL?
·Who is Sitel?
·Is the RINGMATE calling feature incompatible with ADSL service? If it is, why?
·Where can I learn more about ADSL?
·How do I find out who is my DSL provider for my phone line, when I don't recall?
·does the computer with the modem have to be on so that others can use dsl
·How do I change my Verizon User Password
·Can I run Servers?
·How is my speed determined?
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No, it will affect your DSL service. You can change your long distance or international carrier, but you have to keep Verizon as you're local carrier. DSL is put in the same category as phone extras, like caller ID, Call waiting, etc. If you cancel Verizon you lose the extras.
FAQ by kadar
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by edited by kadar 
last modified: 2002-08-26 16:46:40 |
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Yes, you more than likely have what is called Line Sharing, which allows data services to be provided over the same line with voice service.
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by edited by birdfeedr
last modified: 2009-01-04 20:20:46 |
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You can call and ask all you want, but it won't change your SRD.
It's not the folks at the CO that set up your profile; it's the people in broadband. Keep calling support and have them open a trouble ticket if you do go beyond your SRD.
FAQ by kadar
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last modified: 2002-08-26 16:50:35 |
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Yes. Some people suggest that you don't turn it on before the activation date because Verizon starts charging you as soon as your user name is activated but they don't offer any technical support before the activation date they give you. Once you have sync, you can install needed drivers, PPPoE etc. Winpoet won't let you install it unless there's sync on the line. You might encounter 'error 629' (your profile not yet built, or a fubar of one sort or another with your account.)
FAQ by kadar
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(Service Ready Date) When service is supposed to be connected and ready along with a profile associated with the service.
FAQ by kadar
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last modified: 2002-08-26 16:48:24 |
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It is literally a series of router table entries that need to be set up for you.
FAQ by kadar
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last modified: 2002-08-26 16:48:55 |
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No, it's just not cost effective for them to set it up unless many, many users would benefit.
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last modified: 2002-08-26 17:00:59 |
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Full of connections
Short on equipment
Equipment upgrades
FAQ by kadar
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last modified: 2002-08-26 16:47:54 |
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Billing does not start until you finish the registration process, and have set up your account. (BA)
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last modified: 2002-08-26 16:52:59 |
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Only the first month of service is prorated. After that even if you cancel in the beginning of the month, you get billed for that entire month.
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last modified: 2002-08-26 16:53:32 |
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Verizon Advanced Data, Inc. (VADI)
VADI owns all of the DSL equipment, and contracts the local loop connection with Verizon (the local phone company).
VADI is a DSL provider, for both wholesale and retail. VADI has numerous wholesale customers, including Verizon Online.
VADI does not provide Internet access in any form; it's just the pipeline.
Verizon Online (VOL) is a retail ISP.
VOL bundles the whole package and sells it to the end-user for a single price.
NACC is formerly the wholesale group, and they're still part of the local phone company. VADI contracts the NACC to handle its wholesale ordering.
FAQ by kadar
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SALES. Creation of orders, information about the service. Marketing comes up with a new # every time they come out with a promotion but the most consistent ones are 1-877-463-6300 or 1-888-427-1405. Normally open 7:30am-8pm M-F, 8-5 Saturday.
CUSTOMER CARE. Their duties have been greatly reduced so the only thing they do now is check on the status of new dsl orders and check on the status of disconnects. 1-800-567-6789, option 1, then option 3. Open 8am to 8pm, M-F, I'm not sure what their current Saturday hours are.
TELEPRODUCTS. Anything and everything regarding your equipment, from billing of it where applicable to tracking it, or additional equipment orders if necessary. 1-800-567-6789, option 1, then option 5, then option 1. Open 8am-8pm M-F.
BILLING. Self explanatory, but only in regards to dsl charges. Equipment charges go to teleproducts. Your local telephone office CANNOT assist you with dsl charges on your bill. 1-800-567-6789, option 1, then option 4. Open 24/7
TECH SUPPORT. Self explanatory. 1-800-567-6789
FAQ by kadar
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It is not just computer settings; they also have to physically set your line up on a device called a DSLAM.
Here's the order process:
1. Customer calls VOL to order service
2. VOL places the order & sends it to NACC.
3. NACC writes up a wholesale order & sends it to VADI.
4. VADI takes the order, sets up the DSL service & orders the modem.
5. VADI writes up a local service request for the local loop & sends it to the telephone company.
6. The local telephone company takes the order for the local loop & completes the final connection to the residence.
Note: Back when DSL was new it could take as long as 6 weeks from order to SRD. It took a while but more than a week eventually became the norm. Now, setting up DSL service ordinarily takes less than 7 working days. If it is taking more than 7 working days then there could be technical issues while provisioning the lines. Today the process normally goes smoothly.
FAQ by kadar
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by edited by birdfeedr
last modified: 2009-01-23 09:34:15 |
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You may have fiber lines, but your neighbor has copper lines. This will be likely if you have a newer phone number/line than your neighbor.
When you call in to order service, your sales rep checks a "tool" they have which does a loop pre-qualification, all it really checks is that your CO is "built" for ADSL (does it actually have an ASAM in it? Is it actually wired to the MDF in your CO?) and that your physical loop length is within the proscribed limits for the service (under 15K feet) - in most cases, the test that they're reading from can't tell if you're on a fiber circuit or a multiplexed circuit - and they almost never catch fiber to the curb or in the loop (because these are not Engineering databases that they're pulling this info from - this is for sales!). In reality, your physical loop could have all sorts of DSL-preventing "features" on it - in spite of the sales rep (or web-based) loop qualification... load coils, multiplexed lines (DAML), bridged taps, fiber in the circuit, etc. - which won't come out in the wash until someone from the phone company actually "looks" at your circuit.
FAQ by kadar
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last modified: 2002-08-26 17:00:20 |
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It doesn’t dial any number, the DSL connection is Ethernet based. The MS Windows Dial-up Networking software is used to make the Ethernet connection with the CO but it does not "dial" a telephone number on the telephone line that your DSL signal is riding on. (BA)
FAQ by kadar
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last modified: 2002-08-26 17:01:29 |
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Start/Run/winipcfg for Windows 9X, IPCONFIG at a command prompt in either NT or 2000.
FAQ by kadar
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last modified: 2002-08-26 17:02:25 |
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The 10.4.3.1 gateway is the IP address of your Dslam router in your CO.
It your first Hop out to the Verizon network and the last hop in it is basically transparent to the network. It will not always show up when you do a tracert or Ping test from yourself or from a service. It can also be a killer bottleneck for an invisible latency.
FAQ by kadar
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last modified: 2002-08-26 17:03:08 |
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Your DSL connection is always on. You may get knocked off but the signal going to your phone line with DSL is always there unless you lose sync.
FAQ by kadar
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last modified: 2002-08-26 17:03:38 |
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Currently, they use a dynamic IP allocation. They have been promising optional static IP addresses, sometime in the future, for an additional charge.
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last modified: 2002-08-26 17:04:28 |
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You can’t, your only way is through tech support.
FAQ by kadar
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last modified: 2002-08-26 17:05:05 |
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If your getting 80% of the advertised speed walk away happy, if your getting 87% of the rated speed jump for joy!
Have you visited our Tweaks Forum?
FAQ by kadar
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last modified: 2002-08-26 17:09:43 |
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Unfortunately, that is correct. With line sharing, switching DSL providers will probably be slower, especially with Verizon. It may take months, because Verizon doesn't disconnect the DSL circuit when it's canceled, they merely disable the account.
FAQ by kadar
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last modified: 2002-08-26 17:11:13 |
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They will cancel service at one home and start service at the new one. It will be as if your getting it for the first time, except you might be able to keep your user name.
FAQ by kadar
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last modified: 2002-08-26 17:12:48 |
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1-800-567-6789, navigate through the voice system to option 3 to change service, and go from there. The voice prompt system will eventually get you to a live person if you respond "Agent" to the voice prompts.
Another way is to reach the DSL Retention Department at 866-270-8378. A real person answers the line during normal business hours East Coast time, at least the time I tried it. I was informed that number was for NJ, DE and PA, and was given the number for the similar department for the MA and RI area at 508-502-9299 (not a toll-free number).
Obviously they are the Retention Department, and will give you an opportunity to get something made right to keep you as a subscriber, but if you are firm in your decision to cancel, state that that's what you want. Be nice, but be firm.
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BA TOS
GTE TOS
FAQ by kadar,edited by Cariad
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last modified: 2002-08-26 17:12:07 |
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BA Usage Log
The log counts hours from the establishment of the connection through loss of connection, even if the latter event happens in a later month.
FAQ by kadar
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last modified: 2002-08-26 17:17:10 |
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An acronym for Digital Subscriber Line Access Multiplexer. Usually located in the CO or Central Office, it's the piece of equipment that makes DSL possible. The DSLAM connects many customer lines to one high-speed Internet access point.
FAQ by kadar
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last modified: 2002-08-26 17:17:43 |
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CO is an acronym for Central Office. A physical building where the local telephone switching equipment is located. Lines running from a subscriber's home connect at their local central office.
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last modified: 2002-08-26 17:20:41 |
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Interleaving is forward error correction. Your packet bits are spread in time and interleaved with bits from other packets, so that a noise spike has less chance of causing data loss. This is a design feature, which makes video streaming (a la "video on demand) more robust. Remember that ADSL was originally developed for "cable TV on copper loops" but when that didn't take off it was (is) used for highspeed Internet access. TCP/IP has it's own error correcting facilities and interleaving is not nearly as important. Fast Path disables or greatly reduces the interleaving "spread" of the bits.
Decreased latency (ping times) can improve performance of streaming content and makes browsing snappier. It can also help with FTP and other densely packed file transfer protocols. Low pings are critical for online gaming.
If you changed over, you probably would not see any problems unless your line is marginal. TCP/IP retransmits packets, which are corrupted and unless your line has high packet loss, can handle the occasional noise burst quite nicely. If you have a very noisy line your modem could lose sync, which is not good at all. This is unlikely.
FAQ by kadar
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last modified: 2002-08-26 17:21:25 |
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Line share is a way of saying that the phone company owns the spectrum that your phone line can carry - but they can also sell or lease off portions of it for other parties to access...
if line sharing is already in place on a given number, that means the portion of the phone company database that tracks this information is showing that the telco already has a share in place with a DSL vendor to provide service on that number...
and the line share doesn't come off until the DSL provider of record sends the telco a release for that number...
period...
even if you never actually got service from that DSL provider... you just ordered and then they went belly-up before you ever got sync... if line share is in place, that provider (or their duly designated assignee - if they're out of business) has to release the line before someone else can put DSL on it...
even if it's Verizon...
because by law now, Verizon DSL is treated as a third party for anti-competitive purposes by the local telco - their DSL order gets no more weight with the telco than did Winfire or FreeDSL or any of the others that use the telco's copper and implement line sharing...
now - as VVT suggests, there may be some new procedures in place to deal with the spate of orphaned customers that don't HAVE a provider to send out line sharing release requests - maybe there will be an emergency conversion or release policy put into effect...
but up to a few weeks ago... until the telco gets that form saying "take xxx-xxx-xxxx off of our DSL, please..." - your line is (for all intents and purposes) bound to that provider until they do...
and lest you think that this is for existing customers only, I have known of people who have had previously used and now-free telephone numbers issued to them as dsl lines - and against all logic, they did indeed get numbers with line share already in place...
unlike billing issues that will follow you wherever you go... line share stays with the npa/nxx it's originally assigned to..
FAQ by kadar
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last modified: 2002-08-26 17:23:17 |
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"Presidential Appeals" is a group within Verizon that is supposed to resolve customer complaints when all else has failed.
The people on the presidential appeals team do not have any resources that the other technicians don't.
You *should* be able to get the same information from the level 1 technicians that you get from the level 2/3 or presidential team. All four groups have the same information and resources available to them. Unfortunately, some of the technicians aren't always aware of this themselves and it's easy for some of them to just pass the customer to the next level even if the next level cannot offer the customer anything new.
1-800-483-7988
FAQ by kadar
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last modified: 2003-05-07 20:23:38 |
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Changing one's phone number may affect dsl. The telco reps can see the coding for dsl on a customer's records and are supposed to be able to change a customer's phone number without affecting their added features (such as dsl), but the majority of the reps have not been trained on how to do it without affecting dsl. They have been trained that any calls regarding anything to do with dsl are supposed to be transferred to Verizon Online's dsl department (unless you are calling to place an order).
FAQ by kadar
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last modified: 2002-08-26 17:23:56 |
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There are several forms of xDSL, each designed around specific goals
and needs of the marketplace. Some forms of xDSL are proprietary,
some are simply theoretical models and some are widely used
standards. They may best be categorized within the modulation
methods used to encode data. Below is a brief summary of some of the
known types of xDSL technologies.
ADSL
Asymmetric Digital Subscriber Line (ADSL) is the most popular form
of xDSL technology. The key to ADSL is that the upstream and
downstream bandwidth is asymmetric, or uneven. In practice, the
bandwidth from the provider to the user (downstream) will be the
higher speed path. This is in part due to the limitation of the
telephone cabling system and the desire to accommodate the typical
Internet usage pattern where the majority of data is being sent to
the user (programs, graphics, sounds and video) with minimal upload
capacity required (keystrokes and mouse clicks). Downstream speeds
typically range from 768 Kb/s to 9 Mb/s Upstream speeds typically
range from 64Kb/s to 1.5Mb/s.
ADSL Lite (see G.lite)
CDSL
Consumer Digital Subscriber Line (CDSL) is a proprietary technology
trademarked by Rockwell International.
CiDSL
Globespan's proprietary, splitterless Consumer-installable Digital
Subscriber Line (CiDSL).
EtherLoop
EtherLoop is currently a proprietary technology from Nortel, short
for Ethernet Local Loop. EtherLoop uses the advanced signal
modulation techniques of DSL and combines them with the half-duplex
"burst" packet nature of Ethernet. EtherLoop modems will only
generate hi-frequency signals when there is something to send. The
rest of the time, they will use only a low-frequency (ISDN-speed)
management signal. EtherLoop can measure the ambient noise between
packets. This will allow the ability to avoid interference on a
packet-by-packet basis by shifting frequencies as necessary. Since
EtherLoop will be half-duplex; it is capable of generating the same
bandwidth rate in either the upstream or downstream direction, but
not simultaneously. Nortel is initially planning for speeds
ranging between 1.5Mb/s and 10Mb/s depending on line quality and
distance limitations.
G.lite
A lower data rate version of Asymmetric Digital Subscriber Line
(ADSL) was been proposed as an extension to ANSI standard T1.413 by
the UAWG (Universal ADSL Working Group) led by Microsoft, Intel,
and Compaq. This is known as G.992.2 in the ITU standards
committee. It uses the same modulation scheme as ADSL (DMT), but
eliminates the POTS splitter at the customer premises. As a
result, the ADSL signal is carried over all of the house wiring
which results in lower available bandwidth due to greater noise
impairments. Often a misnomer, this technology is not splitterless
per se. Instead of requiring a splitter at customer premises, the
splitting of the signal is done at the local CO.
G.shdsl
G.shdsl is an ITU standard which offers a rich set of features (e.g.
rate adaptive) and offers greater reach than many current
standards. G.shdsl also allows for the negotiation of a number of
framing protocols including ATM, T1, E1, ISDN and IP. G.shdsl is
touted as being able to replace T1, E1, HDSL, SDSL HDSL2, ISDN and
IDSL technologies.
HDSL
High Bit-rate Digital Subscriber Line (HDSL) is generally used as a
substitute for T1/E1. HDSL is becoming popular as a way to provide
full-duplex symmetric data communication at rates up to 1.544 Mb/s
(2.048 Mb/s in Europe) over moderate distances via conventional
telephone twisted-pair wires. Traditional T1 (E1 in Europe)
requires repeaters every 6000 ft. to boost the signal strength.
HDSL has a longer range than T1/E1 without the use of repeaters to
allow transmission over distances up to 12,000 feet. It uses pulse
amplitude modulation (PAM) on a 4-wire loop.
HDSL2
High Bit-rate Digital Subscriber Line 2 was designed to transport T1
signaling at 1.544 Mb/s over a single copper pair. HDSL2 uses
overlapped phase Trellis-code interlocked spectrum (OPTIS).
IDSL
ISDN based DSL developed originally by Ascend Communications. IDSL
uses 2B1Q line coding and typically supports data transfer rates of
128 Kb/s. Many end users have had to suffice with IDSL service
when full speed ADSL was not available in their area. This
technology is similar to ISDN, but uses the full bandwidth of two
64 Kb/s bearer channels plus one 16 Kb/s delta channel.
MDSL
Usually this stands for multi-rate Digital Subscriber Line (MDSL).
It depends on the context of the acronym as to its meaning. It is
either a proprietary scheme for SDSL or simply a generic
alternative to the more common ADSL name. In the former case, you
may see the acronym MSDSL. There is also another proprietary scheme
which stands for medium-bit-rate DSL. Confused yet?
RADSL
Rate Adaptive Digital Subscriber Line (RADSL) is any rate adaptive
xDSL modem, but may specifically refer to a proprietary modulation
standard designed by Globespan Semiconductor. It uses carrierless
amplitude and phase modulation (CAP). T1.413 standard DMT modems
are also technically RADSL, but generally not referred to as such.
The uplink rate depends on the downlink rate, which is a function
of line conditions and signal to noise ratio (SNR).
SDSL
Symmetric Digital Subscriber Line (SDSL) is a 2-wire implementation
of HDSL. Supports T1/E1 on a single pair to a distance of
11,000 ft. The name has become more generic over time to refer to
symmetric service at a variety of rates over a single loop.
UDSL
Universal DSL. See G.lite.
VDSL
Very High Bit-rate Digital Subscriber Line (VDSL) is proposed for
shorter local loops, perhaps up to 3000 ft. Data rates exceed 10
Mb/s.
FAQ by kadar
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last modified: 2002-08-26 17:24:31 |
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Sitel takes orders for new service for Verizon Online (the ISP). They're not working for Verizon ILEC or Verizon DSL, so if you've ordered from Verizon Online, those offices can't help you. You need to call the Verizon Online order center (Sitel) for status. (1-877-222-2375, option 3)
FAQ by kadar
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last modified: 2002-08-26 17:25:16 |
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Don't know. waiting for answer.
FAQ by kadar
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by edited by kadar
last modified: 2002-08-26 17:26:24 |
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This will give you a basic introduction to ADSL technology, service installation, and troubleshooting. Need Acrobat Reader to view.
http://www.anixter.com/pubnet/pdf/3380ADSL.pdf
FAQ by kadar
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last modified: 2002-08-26 17:26:58 |
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Check the phone bill. If you receive service from the phone company (Verizon), it should be noted on your statement.
You can also do a dns lookup on your ip.
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by kadar
last modified: 2002-09-02 08:02:13 |
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Yes, if you are sharing using ICS (Internet Connection Sharing) then the "host" computer must stay on for others to be able to work.
If you are using a router then the answer is no.
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by kadar
last modified: 2002-09-02 07:51:11 |
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Change your password by going Here input your old password then the new and hit submit.
It make take up to an hour for your new password to take effect.
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by Cariad
last modified: 2004-01-31 14:52:57 |
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That depends on what you are doing.
You may not use the Service to host a dedicated or commercial server.
From the TOS:
(q) to use the Service to operate a commercial server or to operate a non-commercial server in a manner that interferes with the network or other users' use of the Service
Port 80 is still blocked in the exBA areas.
FAQ by kadar
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by edited by kadar
last modified: 2002-11-24 23:26:41 |
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Speed is determined by loop length (the actual wiring between you and the DSLAM or RT [Remote Terminal]).
Currently, Verizon has set in place "distance limits" for what speed your line can be provisioned at.
•11,000 ft. for 3Mbps/768kbps
•15,000 ft. for 1.5Mbps/384kbps
•18,000 ft. for 768kbps/128kbps
If you are not sure how far you are from the head-end equipment, give Verizon a call at: 1-800-567-6789. Ask for a MLT (Mechanized Loop Test) test done.
[What does it do, the MLT? - it measures the distance of a loop by taking AC capacitance measurements.]
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by drake edited by gwion
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