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Reproduction of all or part only with our permission..
This FAQ is edited by: sashwa See Profile, birdfeedr See Profile, More Fiber See Profile
It was last modified on 2014-08-07 07:54:11

1. Preface

Verizon Forum Rules

The rules here are simple and will be enforced.

#1 The Verizon Forums are for the discussion of problems, solutions and questions related to Verizon services.

#2 "Rants and raves" about service belong in the The Rants, Raves and Praise Forum.

#3 Threads may get moved or deleted without notice.

#4 Before posting, please check a few previous pages of the posts and the Verizon FAQ to make sure the question or the subject has not been covered recently.

#5 Start a new thread for topics unrelated to the original post.

#6 If the post is more than a month old, please start a new thread, and refer back to the old one, preferrably with a link.

#7 Do not post full names, internal phone numbers or extensions, unless you're sure they're public.

#8 There will be absolutely no flaming or trolling allowed, as though this one needed repeating. Do not respond to flames or trolls, that's tantamount to engaging in the same behavior. Civility is expected of everyone at all times. Gratuitous vulgarity or offensive language and themes will not be tolerated.

#9 When responding to multiple people, use one post. If you need help on how to use quotes, just ask.

#10 All Host decisions in this forum are final. Hosts are not required to explain publicly why something was done, although you may ask privately (by way of IM). In other words, "moderation critiques" will be deleted uniformly and as a matter of general practice.

#11 Please take note of any sticky posts in the forum containing supplemental advice on posting in the forum.

#12 Be sure to review the Verizon FAQ, DSLR Terms of use and Site FAQ.

#13 Posts from the Verizon Direct Forum are NOT allowed to be posted in the regular Verizon Forums. You may share with others in your own words but do not copy and paste what was said nor may you directly quote the post from the Direct Forum.

FAQ by kadar, edited by Cariad, further mangled and obfuscated by gwion

2. Verizon Forum Info

Can I post anything I want in the Verizon Forum?

The short answer is "No". From the Rules on Posting section of the DSLReports site FAQ:

"No user of the site has any right to post anything they feel like posting. If a user posts, they have to live with any editing or deletion or other moderator action without public complaint.

In addition, each forum has its own posting rules and guidelines.

FAQ by kadar,edited by Cariad

Is this the right forum to rant, rave and complain about Verizon?

No, please use The Rant, Raves and Praise Forum for complaints and other similar activities.

FAQ by kadar,edited by Cariad

What's the purpose of the Verizon Forum?

The DSLReports Verizon Forum is an information resource for the Verizon Online DSL Internet service. It's a place where users of (or anyone interested in) the Verizon DSL service can ask questions, share ideas, and gather information.

FAQ by kadar,edited by Cariad

What is out of sight? Can I access it?

Out of sight is a "quarantine" area. Inappropriate and highly objectionable threads are moved to Post Jail until the BBR system removes them.

It is inaccessible to regular members.

FAQ by kadar,edited by Cariad

Who Runs the BBR Verizon Forum?

The Verizon DSL Forum is hosted by Broadbandreports.com/DSLReports.com and is not affiliated with Verizon Inc.

2.1 Site Forum Info

How do I get an Avatar?

See the How do I get an Avatar? Section of the BBR Site FAQ

FAQ by kadar,edited by Cariad

I've posted several times today but my post count doesn't increase. Why?

The post count that displays under your name and Avatar in each thread does not update "real time". It is only updated during system maintenance once a night.
The "Forum Posts" count listed on your DSLReports "My Page is a "real time" count. You can access your "My Page" by either clicking on your user name or Avatar in any thread or by clicking "Members" and then "My Page" from the DSLReports menu on the left hand side of most pages.

FAQ by kadar

My post did not show up right away.Why?

Word filters are used and if one is triggered it will go for review to a Forum or site Moderator before posted.
Also see FAQ #647, Why are ALL my posts delayed?.

FAQ by kadar,edited by Cariad

What is the meaning of this warning I get when posting?

Warning:You are about to respond to a post that is more than a MONTH old!
It may be more useful to start a new topic, and if necessary, refer to this old topic.

This should be self explanatory.
If you see this warning then start a new thread and put a link in your post back to the old one for reference.

FAQ by kadar

What is a Troll?

A troll is someone who posts to simply gain attention. They will usually whine and instigate flame wars. Trolls contribute nothing useful and often make fools of themselves.

How to handle a Troll.
The way to handle a troll is:
1. Ignore Him. Please do not feed the troll, it only makes them "grow".
2. Do not vote it as a Thumbs down (feeding), but if needed, click on the Hey Mod link.
When brought to a moderators attention (Hey Mod), they can remove the offending post with little to no disruption in the conversation.

FAQ by kadar

Who are the Helpers, Host and Moderators at DSLR?

You can find details on them here, on the who's who page.

Why is my thread locked?

A moderator may lock threads for a number of reasons, which include:
Threads that have wandered hopelessly off topic.
Threads that have degraded into a "flame war" but still contain useful information.
Threads with exceptionally useful information that should be preserved.
The decision to lock a thread is not treated lightly by moderators and the reasoning is not open for discussion.

FAQ by kadar

3. General

Can I change my Phone Service to a different provider?

No, it will affect your DSL service. You can change your long distance or international carrier, but you have to keep Verizon as your local carrier. DSL is put in the same category as phone extras, like caller ID, Call waiting, etc. If you cancel Verizon you lose the extras.

FAQ by kadar

Can I receive phone calls while my DSL line is active?

Yes, you more than likely have what is called Line Sharing, which allows data services to be provided over the same line with voice service.

Can I get profile completed before activation date?

You can call and ask all you want, but it won't change your SRD.
It's not the folks at the CO that set up your profile; it's the people in broadband. Keep calling support and have them open a trouble ticket if you do go beyond your SRD.

FAQ by kadar

Is it possible that my line may become active before the activation date?

Yes. Some people suggest that you don't turn it on before the activation date because Verizon starts charging you as soon as your user name is activated but they don't offer any technical support before the activation date they give you. Once you have sync, you can install needed drivers, PPPoE etc. Winpoet won't let you install it unless there's sync on the line. You might encounter 'error 629' (your profile not yet built, or a fubar of one sort or another with your account.)

FAQ by kadar

What does SRD mean?

(Service Ready Date) When service is supposed to be connected and ready along with a profile associated with the service.

FAQ by kadar

What is a profile?

It is literally a series of router table entries that need to be set up for you.

FAQ by kadar

Can I get Verizon to install a REMOTE DSLAM for me?

No, it's just not cost effective for them to set it up unless many, many users would benefit.

FAQ by kadar

Why would my central office close???

Full of connections
Short on equipment
Equipment upgrades

FAQ by kadar

When does billing start?

Billing does not start until you finish the registration process, and have set up your account. (BA)

FAQ by kadar

Why did I get billed for the remainder of the month that I cancelled?

Only the first month of service is prorated. After that even if you cancel in the beginning of the month, you get billed for that entire month.

FAQ by kadar

What is VADI, VOL?

Verizon Advanced Data, Inc. (VADI)
VADI owns all of the DSL equipment, and contracts the local loop connection with Verizon (the local phone company).
VADI is a DSL provider, for both wholesale and retail. VADI has numerous wholesale customers, including Verizon Online.
VADI does not provide Internet access in any form; it's just the pipeline.
Verizon Online (VOL) is a retail ISP.
VOL bundles the whole package and sells it to the end-user for a single price.
NACC is formerly the wholesale group, and they're still part of the local phone company. VADI contracts the NACC to handle its wholesale ordering.

FAQ by kadar

What are the different departments of Verizon?

SALES. Creation of orders, information about the service. Marketing comes up with a new # every time they come out with a promotion but the most consistent ones are 1-877-463-6300 or 1-888-427-1405. Normally open 7:30am-8pm M-F, 8-5 Saturday.

CUSTOMER CARE. Their duties have been greatly reduced so the only thing they do now is check on the status of new dsl orders and check on the status of disconnects. 1-800-567-6789, option 1, then option 3. Open 8am to 8pm, M-F, I'm not sure what their current Saturday hours are.

TELEPRODUCTS. Anything and everything regarding your equipment, from billing of it where applicable to tracking it, or additional equipment orders if necessary. 1-800-567-6789, option 1, then option 5, then option 1. Open 8am-8pm M-F.

BILLING. Self explanatory, but only in regards to dsl charges. Equipment charges go to teleproducts. Your local telephone office CANNOT assist you with dsl charges on your bill. 1-800-567-6789, option 1, then option 4. Open 24/7

TECH SUPPORT. Self explanatory. 1-800-567-6789

FAQ by kadar

How long does it take to setup?

It is not just computer settings; they also have to physically set your line up on a device called a DSLAM.
Here's the order process:
1. Customer calls VOL to order service
2. VOL places the order & sends it to NACC.
3. NACC writes up a wholesale order & sends it to VADI.
4. VADI takes the order, sets up the DSL service & orders the modem.
5. VADI writes up a local service request for the local loop & sends it to the telephone company.
6. The local telephone company takes the order for the local loop & completes the final connection to the residence.

Note: Back when DSL was new it could take as long as 6 weeks from order to SRD. It took a while but more than a week eventually became the norm. Now, setting up DSL service ordinarily takes less than 7 working days. If it is taking more than 7 working days then there could be technical issues while provisioning the lines. Today the process normally goes smoothly.

FAQ by kadar

Verizon says no DSL, but neighbor yes?

You may have fiber lines, but your neighbor has copper lines. This will be likely if you have a newer phone number/line than your neighbor.
When you call in to order service, your sales rep checks a "tool" they have which does a loop pre-qualification, all it really checks is that your CO is "built" for ADSL (does it actually have an ASAM in it? Is it actually wired to the MDF in your CO?) and that your physical loop length is within the proscribed limits for the service (under 15K feet) - in most cases, the test that they're reading from can't tell if you're on a fiber circuit or a multiplexed circuit - and they almost never catch fiber to the curb or in the loop (because these are not Engineering databases that they're pulling this info from - this is for sales!). In reality, your physical loop could have all sorts of DSL-preventing "features" on it - in spite of the sales rep (or web-based) loop qualification... load coils, multiplexed lines (DAML), bridged taps, fiber in the circuit, etc. - which won't come out in the wash until someone from the phone company actually "looks" at your circuit.

FAQ by kadar

Where does dsl dial?

It doesnt dial any number, the DSL connection is Ethernet based. The MS Windows Dial-up Networking software is used to make the Ethernet connection with the CO but it does not "dial" a telephone number on the telephone line that your DSL signal is riding on. (BA)

FAQ by kadar

How to determine my ip address?

Start/Run/winipcfg for Windows 9X, IPCONFIG at a command prompt in either NT or 2000.

FAQ by kadar

What is the IP?

The gateway is the IP address of your Dslam router in your CO.
It your first Hop out to the Verizon network and the last hop in it is basically transparent to the network. It will not always show up when you do a tracert or Ping test from yourself or from a service. It can also be a killer bottleneck for an invisible latency.

FAQ by kadar

How can they say it is an always on connection?

Your DSL connection is always on. You may get knocked off but the signal going to your phone line with DSL is always there unless you lose sync.

FAQ by kadar

Can I request a Static IP address for my Verizon Online service?

Currently, they use a dynamic IP allocation. They have been promising optional static IP addresses, sometime in the future, for an additional charge.

FAQ by kadar

How do I reach my CO directly?

You cant, your only way is through tech support.

FAQ by kadar

I am unable to get the D/L speed as advertised.

If your getting 80% of the advertised speed walk away happy, if your getting 87% of the rated speed jump for joy!
Have you visited our Tweaks Forum?

FAQ by kadar

If I switch from Verizon, do I have to wait?

Unfortunately, that is correct. With line sharing, switching DSL providers will probably be slower, especially with Verizon. It may take months, because Verizon doesn't disconnect the DSL circuit when it's canceled, they merely disable the account.

FAQ by kadar

Will DSL be active if I move and keep the same #?

They will cancel service at one home and start service at the new one. It will be as if your getting it for the first time, except you might be able to keep your user name.

FAQ by kadar

Where is my TOS contract??



FAQ by kadar,edited by Cariad

Where can I find my Usage report?

BA Usage Log

The log counts hours from the establishment of the connection through loss of connection, even if the latter event happens in a later month.

FAQ by kadar

What's a DSLAM?

An acronym for Digital Subscriber Line Access Multiplexer. Usually located in the CO or Central Office, it's the piece of equipment that makes DSL possible. The DSLAM connects many customer lines to one high-speed Internet access point.

FAQ by kadar

What's a CO?

CO is an acronym for Central Office. A physical building where the local telephone switching equipment is located. Lines running from a subscriber's home connect at their local central office.

FAQ by kadar

Fastpath and Interleaving

Interleaving is forward error correction. Your packet bits are spread in time and interleaved with bits from other packets, so that a noise spike has less chance of causing data loss. This is a design feature, which makes video streaming (a la "video on demand) more robust. Remember that ADSL was originally developed for "cable TV on copper loops" but when that didn't take off it was (is) used for highspeed Internet access. TCP/IP has it's own error correcting facilities and interleaving is not nearly as important. Fast Path disables or greatly reduces the interleaving "spread" of the bits.

Decreased latency (ping times) can improve performance of streaming content and makes browsing snappier. It can also help with FTP and other densely packed file transfer protocols. Low pings are critical for online gaming.

If you changed over, you probably would not see any problems unless your line is marginal. TCP/IP retransmits packets, which are corrupted and unless your line has high packet loss, can handle the occasional noise burst quite nicely. If you have a very noisy line your modem could lose sync, which is not good at all. This is unlikely.

FAQ by kadar

I cant order from another provider. Verizon says line is SHARED?

Line share is a way of saying that the phone company owns the spectrum that your phone line can carry - but they can also sell or lease off portions of it for other parties to access...
if line sharing is already in place on a given number, that means the portion of the phone company database that tracks this information is showing that the telco already has a share in place with a DSL vendor to provide service on that number...
and the line share doesn't come off until the DSL provider of record sends the telco a release for that number...
even if you never actually got service from that DSL provider... you just ordered and then they went belly-up before you ever got sync... if line share is in place, that provider (or their duly designated assignee - if they're out of business) has to release the line before someone else can put DSL on it...
even if it's Verizon...
because by law now, Verizon DSL is treated as a third party for anti-competitive purposes by the local telco - their DSL order gets no more weight with the telco than did Winfire or FreeDSL or any of the others that use the telco's copper and implement line sharing...
now - as VVT suggests, there may be some new procedures in place to deal with the spate of orphaned customers that don't HAVE a provider to send out line sharing release requests - maybe there will be an emergency conversion or release policy put into effect...
but up to a few weeks ago... until the telco gets that form saying "take xxx-xxx-xxxx off of our DSL, please..." - your line is (for all intents and purposes) bound to that provider until they do...
and lest you think that this is for existing customers only, I have known of people who have had previously used and now-free telephone numbers issued to them as dsl lines - and against all logic, they did indeed get numbers with line share already in place...
unlike billing issues that will follow you wherever you go... line share stays with the npa/nxx it's originally assigned to..

FAQ by kadar

Presidential Appeals?

"Presidential Appeals" is a group within Verizon that is supposed to resolve customer complaints when all else has failed.
The people on the presidential appeals team do not have any resources that the other technicians don't.

You *should* be able to get the same information from the level 1 technicians that you get from the level 2/3 or presidential team. All four groups have the same information and resources available to them. Unfortunately, some of the technicians aren't always aware of this themselves and it's easy for some of them to just pass the customer to the next level even if the next level cannot offer the customer anything new.


FAQ by kadar

Will changing my phone number have an effect on my DSL?

Changing one's phone number may affect dsl. The telco reps can see the coding for dsl on a customer's records and are supposed to be able to change a customer's phone number without affecting their added features (such as dsl), but the majority of the reps have not been trained on how to do it without affecting dsl. They have been trained that any calls regarding anything to do with dsl are supposed to be transferred to Verizon Online's dsl department (unless you are calling to place an order).

FAQ by kadar

What are the various types of xDSL?

There are several forms of xDSL, each designed around specific goals
and needs of the marketplace. Some forms of xDSL are proprietary,
some are simply theoretical models and some are widely used
standards. They may best be categorized within the modulation
methods used to encode data. Below is a brief summary of some of the
known types of xDSL technologies.

Asymmetric Digital Subscriber Line (ADSL) is the most popular form
of xDSL technology. The key to ADSL is that the upstream and
downstream bandwidth is asymmetric, or uneven. In practice, the
bandwidth from the provider to the user (downstream) will be the
higher speed path. This is in part due to the limitation of the
telephone cabling system and the desire to accommodate the typical
Internet usage pattern where the majority of data is being sent to
the user (programs, graphics, sounds and video) with minimal upload
capacity required (keystrokes and mouse clicks). Downstream speeds
typically range from 768 Kb/s to 9 Mb/s Upstream speeds typically
range from 64Kb/s to 1.5Mb/s.

ADSL Lite (see G.lite)

Consumer Digital Subscriber Line (CDSL) is a proprietary technology
trademarked by Rockwell International.

Globespan's proprietary, splitterless Consumer-installable Digital
Subscriber Line (CiDSL).

EtherLoop is currently a proprietary technology from Nortel, short
for Ethernet Local Loop. EtherLoop uses the advanced signal
modulation techniques of DSL and combines them with the half-duplex
"burst" packet nature of Ethernet. EtherLoop modems will only
generate hi-frequency signals when there is something to send. The
rest of the time, they will use only a low-frequency (ISDN-speed)
management signal. EtherLoop can measure the ambient noise between
packets. This will allow the ability to avoid interference on a
packet-by-packet basis by shifting frequencies as necessary. Since
EtherLoop will be half-duplex; it is capable of generating the same
bandwidth rate in either the upstream or downstream direction, but
not simultaneously. Nortel is initially planning for speeds
ranging between 1.5Mb/s and 10Mb/s depending on line quality and
distance limitations.

A lower data rate version of Asymmetric Digital Subscriber Line
(ADSL) was been proposed as an extension to ANSI standard T1.413 by
the UAWG (Universal ADSL Working Group) led by Microsoft, Intel,
and Compaq. This is known as G.992.2 in the ITU standards
committee. It uses the same modulation scheme as ADSL (DMT), but
eliminates the POTS splitter at the customer premises. As a
result, the ADSL signal is carried over all of the house wiring
which results in lower available bandwidth due to greater noise
impairments. Often a misnomer, this technology is not splitterless
per se. Instead of requiring a splitter at customer premises, the
splitting of the signal is done at the local CO.

G.shdsl is an ITU standard which offers a rich set of features (e.g.
rate adaptive) and offers greater reach than many current
standards. G.shdsl also allows for the negotiation of a number of
framing protocols including ATM, T1, E1, ISDN and IP. G.shdsl is
touted as being able to replace T1, E1, HDSL, SDSL HDSL2, ISDN and
IDSL technologies.

High Bit-rate Digital Subscriber Line (HDSL) is generally used as a
substitute for T1/E1. HDSL is becoming popular as a way to provide
full-duplex symmetric data communication at rates up to 1.544 Mb/s
(2.048 Mb/s in Europe) over moderate distances via conventional
telephone twisted-pair wires. Traditional T1 (E1 in Europe)
requires repeaters every 6000 ft. to boost the signal strength.
HDSL has a longer range than T1/E1 without the use of repeaters to
allow transmission over distances up to 12,000 feet. It uses pulse
amplitude modulation (PAM) on a 4-wire loop.

High Bit-rate Digital Subscriber Line 2 was designed to transport T1
signaling at 1.544 Mb/s over a single copper pair. HDSL2 uses
overlapped phase Trellis-code interlocked spectrum (OPTIS).

ISDN based DSL developed originally by Ascend Communications. IDSL
uses 2B1Q line coding and typically supports data transfer rates of
128 Kb/s. Many end users have had to suffice with IDSL service
when full speed ADSL was not available in their area. This
technology is similar to ISDN, but uses the full bandwidth of two
64 Kb/s bearer channels plus one 16 Kb/s delta channel.

Usually this stands for multi-rate Digital Subscriber Line (MDSL).
It depends on the context of the acronym as to its meaning. It is
either a proprietary scheme for SDSL or simply a generic
alternative to the more common ADSL name. In the former case, you
may see the acronym MSDSL. There is also another proprietary scheme
which stands for medium-bit-rate DSL. Confused yet?

Rate Adaptive Digital Subscriber Line (RADSL) is any rate adaptive
xDSL modem, but may specifically refer to a proprietary modulation
standard designed by Globespan Semiconductor. It uses carrierless
amplitude and phase modulation (CAP). T1.413 standard DMT modems
are also technically RADSL, but generally not referred to as such.
The uplink rate depends on the downlink rate, which is a function
of line conditions and signal to noise ratio (SNR).

Symmetric Digital Subscriber Line (SDSL) is a 2-wire implementation
of HDSL. Supports T1/E1 on a single pair to a distance of
11,000 ft. The name has become more generic over time to refer to
symmetric service at a variety of rates over a single loop.

Universal DSL. See G.lite.

Very High Bit-rate Digital Subscriber Line (VDSL) is proposed for
shorter local loops, perhaps up to 3000 ft. Data rates exceed 10

FAQ by kadar

Who is Sitel?

Sitel takes orders for new service for Verizon Online (the ISP). They're not working for Verizon ILEC or Verizon DSL, so if you've ordered from Verizon Online, those offices can't help you. You need to call the Verizon Online order center (Sitel) for status. (1-877-222-2375, option 3)

FAQ by kadar

Is the RINGMATE calling feature incompatible with ADSL service? If it is, why?

Don't know. waiting for answer.

FAQ by kadar

Where can I learn more about ADSL?

This will give you a basic introduction to ADSL technology, service installation, and troubleshooting. Need Acrobat Reader to view.


FAQ by kadar

How do I find out who is my DSL provider for my phone line, when I don't recall?

Check the phone bill. If you receive service from the phone company (Verizon), it should be noted on your statement.
You can also do a dns lookup on your ip.

does the computer with the modem have to be on so that others can use dsl

Yes, if you are sharing using ICS (Internet Connection Sharing) then the "host" computer must stay on for others to be able to work.
If you are using a router then the answer is no.

How do I change my Verizon User Password

Change your password by going Here input your old password then the new and hit submit.

It make take up to an hour for your new password to take effect.

Can I run Servers?

That depends on what you are doing.
You may not use the Service to host a dedicated or commercial server.
From the TOS:
(q) to use the Service to operate a commercial server or to operate a non-commercial server in a manner that interferes with the network or other users' use of the Service

Port 80 is still blocked in the exBA areas.

FAQ by kadar

How is my speed determined?

Speed is determined by loop length (the actual wiring between you and the DSLAM or RT [Remote Terminal]).

Currently, Verizon has set in place "distance limits" for what speed your line can be provisioned at.

•11,000 ft. for 3Mbps/768kbps
•15,000 ft. for 1.5Mbps/384kbps
•18,000 ft. for 768kbps/128kbps

If you are not sure how far you are from the head-end equipment, give Verizon a call at: 1-800-567-6789. Ask for a MLT (Mechanized Loop Test) test done.

[What does it do, the MLT? - it measures the distance of a loop by taking AC capacitance measurements.]

3.1 Definitions


ADSL - Asymmetric Digital Subscriber Line
Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance.

ATM - Asynchronous Transfer Mode
This high-speed network protocol is composed of 53 byte "cells" having 5 byte headers and 48 byte payloads. Because of its short packet length, it is especially good for real time voice and video.

ATU-C ADSL Termination Unit - Central Office
The device at the end of an ADSL line that stands between the line and the first item of equipment in the telephone switch. It may be integrated within an access node.

ATU-R - ADSL Termination Unit - Remote
The device at the end of an ADSL line that stands between the line and the first item of equipment in the subscriber's premises. It may be integrated within an access node.

AWG - American Wire Gauge
A measure of the thickness of copper, aluminum and other wiring in the U.S. and elsewhere. Copper cabling typically varies from 18 to 26 AWG. The higher the number, the thinner the wire. The thicker the wire, the less susceptible it is to interference. In general, thin wire cannot carry the same amount of electrical current the same distance that thicker wire can.

BERT - Bit Error Rate Test
A test that reflects the ratio of errored bits to the total number transmitted. Usually shown in exponential form (10^-6) to indicate that one out of a certain number of bits are in error.

bps - Bits Per Second - A measurement of transmission speed

BRI Basic Rate Interface
This is an Integrated Services Digital Network (ISDN) interface typically used by smaller sites and customers. This interface consists of a single 16 Kbps Data (or "D") channel plus 2 Bearer (or "B") channels for voice and/or data. Also known as Basic Rate Access, or BRA

BRIDGE TAP - an accidental connection of another local loop to the primary local loop. Generally it behaves as an open circuit at DC, but becomes a transmission line stub with adverse effects at high frequency. It is generally harmful to DSL connections and should be removed. Extra phone wiring within one's house is a combination of short bridge taps. A POTS splitter isolates the house wiring and provides a direct path for the DSL signal to pass unimpaired to the ATU-R modem.

CAP - Carrierless Amplitude - A version of QAM in which incoming data modulates a single carrier that is then transmitted down a telephone line. The carrier itself is suppressed before transmission (it contains no information, and can be reconstructed at the receiver), hence the adjective "carrierless."

CATV - Cable TV

CBR - Constant Bit Rate

CCITT - Consultative Committee for International Telegraph and Telephone

CLEC - Competitive Local Exchange Carrier

CO - Central Office
A circuit switch that terminates all the local access lines in a particular geographic serving area; a physical building where the local switching equipment is found. xDSL lines running from a subscribers home connect at their serving central office.

CODEC - an abbreviation for coder/decoder. Specifically it converts a voice grade analog signal to u-law or A-law encoded samples at an 8KHz sampling rate. DSL bypasses the CODECs at the central office by separating the frequencies in a POTS splitter and passing the DSL signal to a DSLAM, the DSL equivalent of a CODEC.

CPE - Customer Premise (or Provided) Equipment
A wide range of customer-premises terminating equipment which is connected to the local telecommunications network. This includes telephones, modems, terminals, routers, set top boxes, etc.

CSU - Channel Service Unit

DCE - Data Communication (or Circuit-Terminating) Equipment

DMT - Discrete Multi-tone

DSL - Digital Subscriber Line - Modems on either end of a single twisted pair wire that delivers ISDN Basic Rate Access.

DSLAM - Digital Subscriber Line Access Multiplexer

DSU - Data Service Unit
A digital interface device that connects end user data communications equipment to the digital access lines, and which provides framing of sub-64Kbps customer access channels onto higher rate data circuits. A DSU may be combined with a CSU into a single device called a CSU/DSU. See Channel Service Unit/Data Service Unit.

DTE - Data Terminal (or Termination) Equipment
Typically the device that transmits data such as a personal computer or data terminal.

ECHO SUPPRESSOR/ECHO CANCELLER - These are active devices used by the phone company to suppress positive feedback (singing) on the phone network. They work by predicting and subtracting a locally generated replica of the echo based on the signal propagating in the forward direction. Modems deactivate these devices by sending the 2100Hz answer tone with 180 phase reversals every 450msec at the beginning of the connection.

FDM - Frequency Division Multiplexing

FTTC - Fiber To The Curb - Network where an optical fiber runs from the telephone switch to a curbside distribution point close to the subscriber where it is converted to copper pair.

FTTH - Fiber To The Home - Network where an optical fiber runs from the telephone switch to the subscriber's premises.

HDSL - High bit-rate Digital Subscriber Line - Modems on either end of one or more twisted wire pair that deliver T1 speeds. At present, this requires two lines.

HFC - Hybrid Fiber-Coax

IEC - Inter-Exchange Carrier

ISDL - ISDN Digital Subscriber Line - Uses ISDN transmission technology to deliver data at 128 kbps in an IDSL modem bank connected to a router.

ISDN - Integrated Services Digital Network - Gives a user up to 56 kbps of data bandwidth on a phone line that is also used for voice, or up to 128 kbps if the line is only used for data.

ISO - International Organization for Standards

ISP - Internet Service Provider - An entity that provides commercial access to the Internet. These can range in size from someone operating dial-up access with a 56 kilobit line and several dozens of customers to providers with multiple pops in multiple cities and substantial backbones and thousands or even tens of thousands of customers.

ITU - International Telecommunications Union

IXC - Inter-exchange Carrier - Post-1984 name for long distance phone companies in the United States. AT&T is the largest, followed by MCI and Sprint, but several more small IXCs exist.

Kbps - Kilobits Per Second

LATA - Local Access and Transport Area - This was created by the 1984 divestiture and defines the geographic area over which the LEC may provide toll calls. The area is often smaller than that covered by a long distance area code. Even though ten or twenty LATAs are normally to be found within the territory of a LEC, the LEC may not provide calls that cross LATA boundaries. Such inter-LATA traffic is the exclusive domain of the IXC.

LEC - Local Exchange Carrier - One of the U.S. telephone access and service providers that have grown up with the recent deregulation of telecommunications.

LOADING COIL - a device used to extend the range of a local loop for voice grade communications. They are inductors added in series with the phone line, which compensate for the parallel capacitance of the line. They benefit the frequencies in the high end of the voice spectrum at the expense of the frequencies above 3.6KHz. Thus, loading coils prevent DSL connections.

LOCAL LOOP - A pair of wires, moderately twisted for the entire length between the telephone company's end office and the user premises (the common telephone set) form a loop, so it is referred to as the local loop. This loop provides a user with access to the global telecommunications infrastructure that is installed all over the world. The local loop has been historically designed to provide voice grade audio service. The circuit is powered from the central office with 48V (open circuit voltage) limited in current to a value somewhat higher than 20mA. This current is used for signaling phone access, burning off moisture, breaking through metallic oxides caused by corrosion, and powering a carbon microphone. The original telephone equipment contained no active electronics. The actual wiring of the local loop may be considered to be a lossy transmission line. DSL uses whatever frequencies will propagate on this line for purposes of digital data transmission. T1 modulation (alternate mark inversion) has been doing this for years. DSL extends the capability by using modern technology to increase the data rates and distances spanned.

Mbps - Megabits Per Second

MDF - Main Distribution Frame

MODULATION - is a prescribed method of encoding digital (or analog) signals on a different waveform (the carrier signal). Once encoded, the original signal may be recovered by an inverse process, demodulation. Modulation is performed to adapt the signal to a different frequency range (and medium) than that of the original signal.

MVL - Multiple Virtual Line

NAT - Network Address Translation is the translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network. One network is designated the inside network and the other is the outside. Typically, a company maps its local inside network addresses to one or more global outside IP addresses and unmaps the global IP addresses on incoming packets back into local IP addresses. This helps ensure security since each outgoing or incoming request must go through a translation process that also offers the opportunity to qualify or authenticate the request or match it to a previous request. NAT also conserves on the number of global IP addresses that a company needs and it lets the company use a single IP address in its communication with the world.

NEBS - Network Equipment Building Standards

NEXT - Near-end Crosstalk - Interference between pairs of lines at the telephone switch end.

NID - Network Interface Device
A device that terminates copper pair from the serving central office at the users destination and which is typically located outside that location.

PCM - Pulse Code Modulation

POP - Point of Presence - A node of an ISP containing a DSU-CSU, terminal server and router and sometimes one or more hosts, but no network information center or network operations center.

POTS - Plain Old Telephone Service - Basic voice service available in residences throughout the United States.

PPP - point-to-Point Protocol

PRI - Primary Rate Interface
This is an Integrated Services Digital Network (ISDN) interface typically used by larger customers. This interface consists of a single 64 Kbps Data (or "D") channel plus 23 or 30 Bearer (or "B") channels for voice and/or data. Also known as Primary Rate Access, or PRA.

PSTN - Public Switched Telephone Network

PTT - Postal, Telegraph and Telephone - Generic European name usually used to refer to state-owned telephone companies.

PVC - Permanent Virtual Circuit - Connection-oriented circuit that may be set up by software between any two nodes of a switched network.

QAM - Quadrature Amplitude Modulation

QoS - Quality of Service

RADSL - Rate Adaptive Digital Subscriber Line - A version of ADSL where modems test the line at start up and adapt their operating speed to the fastest the line can handle.

RBOC - Regional Bell Operating Company - One of the seven U.S. telephone companies that resulted from the break up of AT&T

SDSL - Symmetrical Digital Subscriber Line - HDSL plus POTS over a single telephone line. This name has not been adopted by a standards group but is being discussed by ETSI. It is important to distinguish, however, as SDSL operates over POTS and would be suitable for symmetric services to premises of individual customers.

SNR - Signal-to-Noise Ratio

SVC - Switched Virtual Circuit
A term found in frame relay and ATM networking in which a virtual connection, with variable end-points, is established through an ATM network at the time the call is begun; the SVC is de-established at the conclusion of the call. See also Permanent Virtual Circuit.

TELCO - Telephone Company - Generic name for telephone companies throughout the world which encompasses RBOCs, LECs and PTTs.

TDM - Time Division Multiplexing

UBR - Unspecified Bit Rate

UTP - Unshielded Twisted Pair
A cable with one or more twisted copper wires bound in a plastic sheath. Preferred method to transport data and voice to business workstations and telephones. Unshielded wire is preferred for transporting high speed data because at higher speeds, radiation is created. If shielded cabling is used, the radiation is not released and creates interference.

VBR - Variable Bit Rate

VDSL - Very high bit-rate Digital Subscriber Line - Modem for twisted pair access operating at data rates from 12.9 to 52.8 Mbps with corresponding maximum reach ranging from 4500 to 1000 feet of 24-gauge twisted pair.

FAQ by kadar

3.2 Acronyms


ADSL - Asymmetric Digital Subscriber Line
ANSI - American National Standards Institute
ATM - Asynchronous Transfer Mode
ATU-C - ADSL Termination Unit - Central Office
ATU-R - ADSL Termination Unit - Remote
AWG - American Wire Gauge
BERT - Bit Error Rate Test
bps - Bits Per Second
BRI - Basic Rate Interface
CAP - Carrierless Amplitude and Phase
CATV - Cable TV
CBR - Constant Bit Rate
CCITT - Consultative Committee for International Telegraph and Telephone
CLEC - Competitive Local Exchange Carrier
CO - Central Office
CODEC - Coder/Decoder
CPE - Customer Premise (or Provided) Equipment
CSU - Channel Service Unit
DCE - Data Communication (or Circuit-Terminating) Equipment
DHCP - Dynamic Host Configuration Protocol
DLC - Digital Loop Carrier
DMT - Discrete Multi-tone
DSL - Digital Subscriber Line
DSLAM - Digital Subscriber Line Access Multiplexer
DSP - Digital Signal Processor
DSU - Data Service Unit
DTE - Data Terminal (or Termination) Equipment
EMI - Electromagnetic Induction
ETSI - European Telecommunications Standards Institute
FCC - Federal Communications Commission
FDM - Frequency Division Multiplexing
FEXT - Far-end Crosstalk
FTTC - Fiber To The Curb
FTTH - Fiber To The Home
HDSL - High bit-rate Digital Subscriber Line
HFC - Hybrid Fiber-Coax
IEC - Inter-Exchange Carrier
IEEE - Institute of Electrical and Electronics Engineers
IETF - Internet Engineering Task Force
ILEC - Incumbent Local Exchange Carrier
IP - Internet Protocol
ISDL - ISDN Digital Subscriber Line
ISDN - Integrated Services Digital Network
ISO - International Organization for Standards
ISP - Internet Service Provider
ITU - International Telecommunications Union
IXC - Inter-exchange Carrier
Kbs - Kilobits Per Second
LADC - Local Area Data Circuit
LADS - Local Area Data Service
LAN - Local Area Network
LATA - Local Access and Transport Area
LEC - Local Exchange Carrier
Mbs - Megabits Per Second
MDF - Main Distribution Frame
MUX - Multiplexer
MVL - Multiple Virtual Line
NAP - Network Access Provider
NAT - Network Address Translation
NEBS - Network Equipment Building Standards
NEXT - Near-end Crosstalk
NIC - Network Interface Card
NID - Network Interface Device
OPTIS - Overlapped Phase Trellis-coded Interlocking Spectrum
PBX - Public Branch Exchange
PCM - Pulse Code Modulation
POP - Point of Presence
POTS - Plain Old Telephone Service
PPP - Point-to-Point Protocol
PRI - Primary Rate Interface
PSTN - Public Switched Telephone Network
PTT - Postal, Telegraph and Telephone
PVC - Permanent Virtual Circuit
QAM - Quadrature Amplitude Modulation
QoS - Quality of Service
RADSL - Rate Adaptive Digital Subscriber Line
RBOC - Regional Bell Operating Company
SDSL - Symmetric Digital Subscriber Line
SNR - Signal-to-Noise Ratio
SOHO - Small Office/Home Office
SVC - Switched Virtual Circuit
TCP - Transport Control Protocol
TELCO - Telephone Company
TDM - Time Division Multiplexing
UBR - Unspecified Bit Rate
UDSL - Unidirectional Digital Subscriber Line
UTP - Unshielded Twisted Pair
VBR - Variable Bit Rate
VDSL - Very high bit-rate Digital Subscriber Line
VoIP - Voice over Internet Protocol
VPN - Virtual Private Network
WAN - Wide Area Network
xDSL - (generic) Digital Subscriber Line

FAQ by kadar


Verizon Advanced Data Incorporated

3.3 Links

How to add to the Verizon FAQ.

Tech support


Option 1: Tech support- after pressing this you must pick between DSL and dialup/ISDN.

Option 2: Billing/Pending orders. This will take you to either Billing or Customer Care(who is being trained to handle billing issues)

Option 3: Sales

Option 4: To cancel or disconnect service- this will take you to Retention, once again select between DSL/dialup/ISDN.

Option 5: It's listed as "all other inquiries", but it's actually for Teleproducts. If you need to track equipment or return it for reasons OTHER than cancelling.

FAQ by kadar

FCC Complaints

Who do I contact at Verizon for Spam?

For Spam (unsolicited email) go to this link for information and instructions on what to do and who to email about it. http://dsl.verizon.net/contact/spam.html

Information on the Massachusetts.LD application

This is old news, but at some point in the future it may be beneficial to someone from another state.
Massachusetts LD application

Faq by kadar

4. Hardware

What equipment does verizon use for routers and modems

Verizon no longer issues the Fujitsu Speedport modem or the Westell InfoSpeeed Modem.

Other than the the Westell 6110 which is a pure bridge modem, all other modems that are issued now are routing modems (they have a router built in). These include the Westell 2200,(almost obsolete now) 6100, 6100F, 327W and 7500 and the Actiontec 701c and 704wg. he

The Westell 2200, 6100, 6100F and Actiontec 701c have only one ethernet port. They require a switch or hub when connecting multiple computers. The Westell 327w, 7500 and Actiontec 704wg all have 4 ethernet ports and a built in wireless access point.

With thanks to Bytebender See Profile for this update.

What is a microfilter?

The microfilter strips the DSL signal from the phone line. Using a microfilter on the line going to the DSL bridge (modem) means that you will NEVER GET SYNC. EVER. Please read the information that came with the system. The microfilter goes on all ANALOG devices
Microfilters trap or block a specified frequency in this case the range that ADSL runs at. The voice portion of your phone service works at a lower frequency than DSL. DSL is a high frequency signal so the lines with the POTS connections (POTS=Plain old Telephone service) has to have a filter on it if it shares the same line as the ADSL service. If not then you should hear a bunch of hissing and heavy white noise like when the station goes off on a TV set and you see and hear the static.
The multiple high frequency carriers beating against each other cause hissing on an unfiltered DSL line. This is a fairly even and steady hiss with no pops or crackles. Filtering the high frequencies will thus stop this hissing.
Hissing that is not stopped by filters would have another cause. Static -- sharp crackles somewhat like the crumpling of cellophane -- is *always* bad. Usually caused by faulty wiring. Whatever is causing the static *will* knock your DSL. This could be a phone. Unplug all your phones and faxes and modems; plug in a known (tested at a neighbor) good phone and test. If quiet, plug in devices until the noise returns. Remove faulty device from service. Else, if you are on the wire plan (pay your $1/month or so for coverage of inside wire and jacks) call 611 voice repair and tell them you have a problem with your line. Else, disconnect all of your premise wiring from the protector and test with your known good phone at that point. If quiet, tie IWs down one at a time to find the culprit. Replace or retire the faulty IW. Else, call 611 and tell them you have a noisy loop.

Item in lower right is a Line Swapper. It is used to swap the red/green pair with the yellow/black. ( 2 and 3 with 1 and 4).

You can also call 1-800-VERIZON (837-4966) for repair.

Westell InfoSpeeed Modem

Westell Wirespeed Lights Diagram

    Power LED
    • Solid Green = Power ON
    • No Light = No power

    Ready LED [Shows sync and modem diagnostic status]
    • Slow Flashing Green = Power ON and passed power-up diagnostics (1 flash/sec) No Sync. Bad news.
    • Moderate Flashing Green = Power ON and attempting synchronization (2 flashes/sec) The modem is attempting to sync
    • Solid Green = Power ON and synchronized with the DSLAM at the Central Office ; Good news! You're synced with the DLSAM!
    • Solid Red = Hardware power-up in progress
    • Blinking Red = Unit failed power-up diagnostic. Modem is defective or firmware is FUBAR'd; bad news
    NOTE:It is possible to hard-reset this modem if you are brave enough to open it up and short 2 traces on the circuit board. I successfully "revived" my "FUBAR" WireSpeed using the technique I've documented at /forum/remark,7089129~root=equip,36~mode=flat

    • Alternating Red/Green = Modem diagnostic failed. Bad News indicates hardware/firmware problem.
    • No Light = No power

    Link LED [Shows NIC link status]
    • Solid Green = Link established
    • No Light = No 10BaseT link ; *Note: The modem doesn't necessarily need to be plugged into a NIC to sync.*

    Activity LED
    • Pulsing Yellow = Data being transmitted. Pulses should match the reception or transmission of Ethernet data.
    • No Light = No data being transmitted on Ethernet interface

Click here to view the data sheet

FAQ by kadar

White Westell Firmware

The Bridge Upgrade (Westell Software Installation Utility) is a field upgrade to enable ADSL modems to support the following functions:

Configurable PVC (VPI/VCI values)
Support for 8 PVCs
Configurable Bridge Filters
Configurable Peak Cell Rate (PCR)
Forward Broadcast
Forward IP Multicast

The package comes with different firmware depending on the model:
A90 -> 1.10.0
B90 -> 6.0.8

It will make no noticeable difference with your throughput.
Make sure you have TCP/IP protocol so it can communicate with the modem and disable the firewall. Also, be sure to remove any routers, you want to be connected from the computer directly to the modem.
For the software to be able to see the modem, you must set the IP / Netmask of the computer you're running the upgrade from to /

You will able to go back to the old firmware when using the uninstall feature of the Westell utility manager, the same utility that installed the firmware. The utility did not flash the old firmware but retained it, Westell must have thought about this and it makes sense for recovery purposes. Do Not upgrade the modem twice, it will negate the back out procedure.

Firmware is available here:
BA users
Other Users

FAQ by kadar

Fujitsu Speedport Modem


Name Indicator State Meaning
Power Solid Green Power on
Off Check power connection

Modem Solid Green Link established with LEC
Blinking Green attempting to establish link with LEC pending/failed
Off Modem is unable to establish connection with NIC

Data Solid Green Modem operating at full speed
Blinking Green Attempt to establish full speed link with LEC pending/fail ed
Off Attempting to establish full speed link with LEC failed

DSL Modem Line Code: DMT

Full-Rate ADSL and ADSL G.Lite functionality

Standards Supported: ANSI T1.413 Issue 2 category II, ITU-T G.992.1 and ITU-T G.992.2

Error Correction: Reed-Solomon block code

Transmit Power: 13.5 dBm 0.5 dB (measured over 135W load)

Data Rates: Asymmetrical. Downstream rates up to 8.192 Mbps and upstream rates of up to 768Kbps, with 32 Kbps resolution.

Automatic data rate adaptation: CPE and CO modems negotiate, in the startup process, the highest data rate possible for the specific line and noise conditions.

Automatic operation mode: The CPE and CO modems negotiate using the G.994.1 (Handshake) standard protocol to choose operation mode (Full Rate Lite or Issue 2 ADSL)

Loop reach and noise requirements: In accordance with ANSI T1.413 Issue2 category II, ETSI ETR 328 and ITU-T G.996.1.

Bit Error Rate: 1E-7 or better.

FAQ by kadar

What cable do I use with my Fujitsu modem?

One of the modems (the RA12) uses a crossover cable, the other modem (RA14 the newest one that are sent out uses a straight line cable). If you look at the bottom of the modem at the end of one of the serial numbers it will say RA12 or Ra14, the way you tell the cable, Hold the two ends next to each other, look at the wires inside, on the crossover cable the colors will be on opposite sides of each end, on the straight line cable they will be identical.

FAQ by kadar

How do I make a dedicated DSL line in an apartment or other multi-user dwelling?

Having a dedicated pair to use for DSL doesn't mean that a new wire must be placed. If there is extra pairs available in the existing wire then they can be used. A step-by-step post with pictures can be seen here:

Apartment Install

NOTE: Tampering with "Telco only" equipment may result in lose of service or fines. Telco equipment shown for illustrative purposes only.

This method uses a filter placed outside and makes use of one of the extra pairs in the existing wire.

FAQ by kadar

How do I wire up a filter and a dedicated wire in my outside NID?

This is a step-by-step way to wire an outside NID (telco box that separates the inside house wiring from the outside telco wiring). This method needs to used if there's an alarm, or the existing wiring degrades the DSL line.

NOTE: Tampering with "Telco side only" equipment may result in lose of service or fines. Telco side is open for illustrative purposes only.

Home wiring details

FAQ by kadar

What is a NID?

A device that terminates copper pair from the serving central office at the user's destination and which is typically located outside that location.

Old NID on left. Modern on right. Open for a illustrative purposes. Tampering with Telco equipment may result in fines and/or lose of service.

Antique NID Here are some older protectors that some people will still have in their homes. The one on the Left was used in the 40's-60's. The customer wire is on top (historically correct). This is where you would install your own wiring. The fatter gray (olive) wire on top is the ground wire. The fat black wire on the bottom is the drop (not customer serviceable). The brass rails are shunts, which bypassed the red fuses underneath. The black bakelite (sometimes brass) round piece is the cover for carbon protectors, which shunt any over voltage to ground.

The protector on the right dates back to 1914. Notice it has no shunts and still used the red fuses. The carbon protectors are under the brass cap. It has no wiring because it is old and I do not want to disturb it. It lays out the same as the other.

Many homes still use these protectors. Do not be afraid of them. They will not affect your DSL service and are perfectly capable of protecting your line. You may want to brush off the dryer lint and cobwebs though. If you are doing your own wiring, do not mess with the drop wire. Remember that there is voltage on the line and it will bite you. Use good wire (cat3, no stranded or flat wire). If you are unsure, CALL A PRO.

FAQ by kadar

What is a splitter?

A POTS splitter uses a low pass filter to separate the low end
frequencies of the telephone audio spectrum from the higher
frequencies of the xDSL signals. The splitter should be a passive
device, not requiring power so that "life-line, voice service can be
provided as has been in the past. This splitter allows for the
traditional voice service that consumers are accustomed to. A splitter
is required at both the customer premises and at the far end (CO).
xDSL that does not use a POTS splitter on customer premises is termed
"splitter-less xDSL". However, there really is no such thing as
splitter-less xDSL. The splitter function in these cases is just
performed at the provider, generally the CO. Whether a POTS
splitter is required or not depends on the xDSL service being



FAQ by kadar

What is a half ringer?

It is a test gadget which the company normally connects to the telephone line at the subscriber end of the line. This will allow the technician to perform a quick GO-NO-GO test at the CO to determine continuity of the pair from the CO to the subscribers protector box.
Also called a maintenance unit.

FAQ by kadar

Where can I purchase a splitter?

Filter Vs splitter

A splitter is preferred over a filter. Having a splitter has been known to increase your bandwidth a little because the filters add line length. And extra line length on an already long line can be detrimental.

FAQ by kadar

Were can I get help with my new hub,NIC or router?

DSLR has it's own forums for this. They are found here.
http://Hubs routers & NICs

What is included in the GTE DSL Self Installation Kit?

The DSL Self Installation Kit will include the following items:

ADSL modem with power supply, RJ-45 and RJ-11 line cords
Five telephone micro-filters (Four in-line and one wall telephone capable)
One dual jack adapter/splitter
Hard copy of manuals, DSL Installation/Troubleshooting Guide

FAQ by kadar

How do I use a router with the Westell 2200?

The Westell 2200 wired modem/router Verizon is supplying can be used in either Router or Bridge mode; if you are already using a router, or want to, you need to put the modem in Bridge mode or you'll have problems. Here's how:

First, connect your PC directly to the Westell 2200 with an ethernet (CAT5 or CAT5e) cable, bypassing your router. In your browser's address box, type to access the Modem Configuration utility. When asked for user name and password, enter your router's username and password (default for the Verizon issued routers is typically "user=admin, password=password"). Now, from the Configuration menu, choose VC configuration and set the 0/35 to bridge mode by clicking the "edit" button and using the drop down menu. Do not disable the 0/35. Save. Then, again in the Configuration menu, select DHCP Configuration and turn off the DHCP Server. Log off the utility.

Skip this next step if you've already been using your router to supply PPPoE with your username and password already. Unplug the cable from the modem and hook it up directly to your router (so your computer and your router are now hooked up and the modem isn't in the mix). Enter your router's configuration area (usually, choose PPPoE and, in the PPPoE area, change the log on entries to your verizon username and password.

Now (almost done!) hook a cable between the modem and the router (Verizon usually supplies one), leaving the PC to router connection in place. Reboot both devices. All should work fine now.

How do I use a router with the Westell 6100?

The 6100 is a modem/router combination unit, meaning it contains a DSL modem and a general purpose NAT (Network Address Translation) router. "Bridging" means disabling both the public and private side of the NAT router, thereby turning the 6100 into a simple DSL-to-Ethernet bridge, or "dumb modem".

If you are already using a router, or want to, (examples: if you already have your LAN set up and simply need to connect it to the internet; or you want to add wireless connectivity to your connection; or you want to use an optimised-for-gaming router; or you want to add a VoIP router), you will want to bridge the 6100.

For optimum performance and reliability the connection should only be going through one NAT router. When the connection goes through multiple NAT routers, troubles like NAT conflicts will cause router lock ups and loss of connectivity, and configuring access for things like game consoles, VPN tunnels, remote access, server applications, security cameras, or high-end multiplayer games will be difficult if not impossible.

Virtually all Westells with a GUI used the white & blue "Westell" branded firmware until sometime in 2007. I believe version 4 was the last white & blue firmware. The red & black "Verizon" branded firmware was rolled out in 2007. You may be running version 5 or 6.

When the Westell is bridged, it will have no router functions at all, no subnet, no IP, and no default gateway. The router connected to the Westell will acquire and hold the Public IP address and will determine the LAN IP addresses and subnet.

The Westell 6100 modem/router supplied by Verizon can be used in either Router or Bridge mode. If you are already using a router, or want to, you need to put the modem in Bridge mode or you'll have problems. These instructions apply to the Westell 2200, 6100, 6100F, 327W, and 7500 models.

• You should follow these instructions with one PC connected to the Westell using the supplied Ethernet cable (CAT5 or CAT5e) and that you are online and able to browse to various web sites. If you already had a LAN setup and were online but needed to replace your modem, temporarily connect one PC directly to the Westell using the supplied Ethernet cable before continuing.

• Temporarily turn off all firewalls and pop-up blockers on the PC.

• In your browser's address box, type to access the Modem Configuration utility. When asked for user name and password, enter your router's username and password (the default for the Verizon issued routers is typically "user=admin, password=password").

• Here you may get a screen titled User Settings, this is asking you to change the username and password for the Westell, invent and enter a username and a password, (record these somewhere so you don't forget them).

If your Westell uses the white and blue Westell firmware:
• Now, from the Configuration menu, choose VC configuration, hit the top Edit button. In the popup, set protocol to Bridge.

• Then below in VC 1 Bridge Settings set the mode to Bridge.Early 6100

• Hit Set VC. Save.

• Then, again in the Configuration menu, select DHCP Configuration and set the dropdown to OFF. Hit save and log off the utility.

• Most people don't need any more complex procedures, so try these first. However, on occasion, you will need some additional steps, including cloning MAC addresses. If you have trouble, check out the diagrams and instructions here: »mysite.ncnetwork.net/res08lyg/6100.htm

If your Westell uses the red and black Verizon firmware:
Click for full size
(Wireless Settings won't be there on the 6100 or 6100F, the left panel may be called "My Modem")
• Select the My Network icon, then select Network Connections from the left menu.

Click for full size
(Only the top two connections will be listed in the 6100 and 6100F)
• On the Broadband Connection screen click on the words "(Broadband Connection DSL)".

Click for full size

• PPPoE customers will see this screen. If you use a DHCP type Internet connection the screen will be different, you will have a "release" button in the top section - use it now to release your public IP. Then, locate the VCs section, locate the line " Enabled, VPI 0, and VCI 35 ..." and click the notepad icon under Edit on the right to get to the VC 1 Configuration screen.

Click for full size

• In the VC 1 Configuration screen open the drop down box beside "Protocol" and choose "Bridge". If your connection type is DHCP the Protocol should already be "Bridge". Once Bridge is chosen, the screen will change open the drop down box beside "Bridge Mode" and choose "Bridge", then click the Apply button at the bottom. This has disabled the Public side of the 6100's router.

Click for full size

• The modem will reset. Next you need to disable the Private side, the DHCP server - click the My Network icon again, click Network Connections from the left menu again. On the Broadband Connection screen, click the word "Lan", on the next screen remove the topmost checkmark (Private LAN DHCP Server enable), click apply or save settings.

Click for full size

• The same page will return. The Westell is now bridged, the Internet light will no longer light, log off the utility.

Back to common steps:
• Power down and disconnect the PC from the Westell.

• Connect the Ethernet cable from the Westell to the port on your router labeled WAN, (or Internet). Connect an Ethernet cable from one of the LAN ports of your router to your PC. Power up the Westell, wait for the DSL light to stop blinking then power up your router, then the PC. When the PC boots up your firewalls and pop-up blockers may be re-enabled, it may be necessary to turn them off again.

• Skip this next step if you've already been using your router to supply PPPoE with your username and password.

• If your router came with a setup disk insert it now, otherwise open a web browser and access the Router's GUI, usually at, or, or If the router has a Setup Wizard use it, otherwise manually configure the router for your Internet connection type. (Note: most routers default to "Automatic" which is DHCP). If you connect via PPPoE you will need to supply your Verizon Username and Password so the router can acquire a Public IP address, if you connect via DHCP you may also need to use the router's MAC cloning feature, enter the MAC address from the Westell's label and your router will use it to acquire a Public IP address.

• Test that you can browse to some safe web pages, then turn your firewalls and pop-up blockers back on.

For a Westell E90-610015-06, try the instructions in this post.

With thanks to Bytebender See Profile for assistance.

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon DSL forum.

5. Connection

Can you help me raise my speed?

Have you tried Tweaking your system? Go to the Tweaks Forum, click on the *here!*, read the directions and then post your question. There are real experts there that will be all too glad to help.

FAQ by kadar

Tweak FAQ

For WinPoet users please read FAQ #704
For RASPPPoE users please read FAQ #703

FAQ by kadar,edited by gwion

Is it ok shut my PC down at night and just disconnect from

Verizon. Should I leave my PC on and leave Verizon connected? How about the dsl modem? Should it always be on to?
I was also wondering about a firewall.

It's a personal choice on what you want to leave running. I definitely would not leave it on without a firewall.
Verizon Online encourages the use of a personal firewall. It isn't against the TOS to make use of one.
As long as your modem is well ventilated, you can leave it on 24/7. If you want to turn it off, go right ahead.
If being connected to the Internet while not being around makes you nervous, then by all means disconnect or turn off your modem.
All interested in the security of your broadband connection should visit the DSLR Security forum.

FAQ by kadar

What speeds are available?

640/90 39.95 (BA)(Not advertised but still can be purchased)
768/128 49.95
1.5/128 59.95
384/384 69.95
1.5/384 79.95

FAQ by kadar
Note:need to update this entry

What are the DNS servers?

Note: This is only a partial list. Consider using a DNS Benchmark utility to determine servers that are closer and offer better response times. | nsphil.bellatlantic.net | Verizon Internet Services | home4.bellatlantic.net | Verizon Internet Services | nyc1-qwest.bellatlantic.net | Verizon Internet Services | nyc2-qwest.bellatlantic.net | Verizon Internet Services | boston1-qwest.bellatlantic.net | Verizon Internet Services | boston2-qwest.bellatlantic.net | Verizon Internet Services | world1.bellatlantic.net | Verizon Internet Services | nsdc.bellatlantic.net | Verizon Internet Services | legacy-ns1.bellatlantic.net | Verizon Internet Services | home1.bellatlantic.net | Verizon Internet Services


Other DNS Servers that are available. | vnsc-pri.sys.gtei.net | Level 3 Communications | vnsc-bak.sys.gtei.net | Level 3 Communications | vnsc-lc.sys.gtei.net | Level 3 Communications | vnsc-pri-dsl.genuity.net | Level 3 Communications | vnsc-bak-dsl.genuity.net | Level 3 Communications | vnsc-lc-dsl.genuity.net | Level 3 Communications | dns.lax1.speakeasy.net | Speakeasy | dns.sfo1.speakeasy.net | Speakeasy | den.speakeasy.net | Speakeasy | dns.dfw1.speakeasy.net | Speakeasy | dns.chi1.speakeasy.net | Speakeasy | ns2.cisco.com | Cisco Systems | bos.speakeasy.net | Speakeasy | dns.wdc1.speakeasy.net | Speakeasy | phl.speakeasy.net | Speakeasy | dns.sea1.speakeasy.net | Speakeasy | 66-207-199-44.beanfield.net | Easy DNS | ns1.dllstx4.cache.theplanet.com | THEPLANET.COM INTERNET SERVICES | ns2.dllstx4.cache.theplanet.com | THEPLANET.COM INTERNET SERVICES | ns4.dllstx2.cache.theplanet.com | The Planet | nsbost01.verizon.net | Verizon Internet Services (FiOS) | FWDR-14.FWDR-0.FWDR-243.FWDR-71 | Verizon Internet Services (FiOS) | nsnwrk01.verizon.net | Verizon Internet Services (FiOS) | FWDR-14.FWDR-0.FWDR-250.FWDR-71 | Verizon Internet Services (FiOS) | x.ns.gin.ntt.net | NTT America Technical Operations | y.ns.gin.ntt.net | NTT America Technical Operations | rdns1.ultradns.net | NeuStar | rdns2.ultradns.net | NEUSTAR | ns2.sprintlink.net | SprintLink | per-qv1-dnsradius5.iinet.net.au | iiNet Limited | per-qv1-dnsradius6.iinet.net.au | iiNet Limited | syd-stl-cns1.iinet.net.au | iiNet Limited | ns3.sprintlink.net | Sprint | ns1.sprintlink.net | Sprint | cache1.dnsresolvers.com | Private World Communications | bigguy.gte.net | GTE Intelligent Network Services | resolver2.opendns.com | OpenDNS, LLC | resolver1.opendns.com | OpenDNS, LLC | dns.atl1.speakeasy.net | Speakeasy | ns3.cache.dllstx2.theplanet.com | The Planet | ns-legacy.speakeasy.net | Speakeasy | dns.nyc1.speakeasy.net | Speakeasy

How to connect using Linux

This has been tested with RedHat 8.0 Linux.
Obtain PPPoe software from here:


Follow instructions provided in HOW-TO_CONNECT document:


and you should be able to connect within minutes.

For problems, visit this forum:



Do new accounts get 1.5/128

Customer will be provisioned at 1.5/128 or 768/128 speeds according to Verizon Online's standard loop qualification guidelines. In general, customers with loop lengths less than 12,000 ft will receive the 1.5Mb/128Kbps service; those above the threshold levels will be provisioned with the 768/128Kbps service.

Verizon Online offers DSL connection speeds up to 1.5 Mbps or 768Kbps depending on the service for which your line qualifies. In either case, this means that your initial connection to our network will be up to the maximum speed for your service (either 1.5Mb or 768Kbps). The throughput speeds (the speed you will experience when you download or upload files or visit websites) will be lower than the connection speed. There are a number of factors that influence speed, including the condition of your telephone line and the wiring inside your location, the amount of congestion on the Internet itself, and the speed of the websites or servers that you connect to on the Internet, among other factors. For all these reasons, the actual connection and throughput speeds of the service are not guaranteed.

What is the Westell Modem Browser and how can I interpret it's results?

The Westell DGN Icon aka Westell Modem Browser is a utility that will allow you, an owner of a product and a subscriber to a service to have some gauge of the actual performance of your modem.

It can be found here: »Westell Equipment Forum FAQ »Where can I find the Westell Diagonstic Icon (Modem Browser Utility) .

Along with the firmware and tranceiver revision, it will display:

a) DSL signal levels including noise margin, output power and attenuation. It will also display your "actual" ATM sync level, ie provisioning.

b) ATM Rx and Tx traffic cell count including counters for invalid and dropped cells, OAM pings (control cell count), encapsulation type, AAL PDU metrics and Ethernet frame statistics.

c) Error counters include FEC, HEC, CRC, Sync loss, Frame loss and others.

d) It will not display the maximum attainable sync on your line, only it's current provisioning, however by looking at the DSL signal levels you can get a rough idea of how your line stacks up. This utility will not replace a test kit or an EWL and isn't meant to.

All of the above is loggable to a standard ascii, comma deliniated log which is easily graphed or further processed.



Simply connect your Westell directly to your PC's Ethernet card and execute the above "diagnostic.exe"


Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.

I strongly suggest reading the following threads before trying to install or interpret any results from this cool little program:

Main Thread
»Westell DGNIcon (Modem Browser)

Some more material
»Westell Diags
»Westell Diagnostic Icon
»Westell Diagnostic Icon

PS -
Yes the program works with C90's :) Please solicit further help in the forum.

6. Software

I cant find WinPoet on the CD Verizon sent me.

If you are a Verizon/GTE customer, you will not have WinPoet on the CD.
You will receive a CD with IE and OE.

Faq by kadar

Do I need WinPoet to get support?

To get support from BA you need to be using their software, or you need to be able to answer the level one techs questions.
What you can do is keep Winpoet on your machine but disable the start up with Windows function. Then re-enable Winpoet and reset the gateway and reboot before you call Tech support.

FAQ by kadar

What is RASPPPoE?

RASPPPoE is a freeware PPP over Ethernet protocol driver (created by Robert Schlabbach) that can be used as a replacement for the WinPoet software provided by Verizon for connectivity to your DSL account.

FAQ by kadar

Who can use RASPPPoE? [deprecated - RP]

Any Verizon user with an external DSL modem and a Network Interface Card (NIC). Internal DSL and USB modems may work with RASPPPoE under certain conditions, please refer to RASPPPoE FAQ#5 for additional information.

RASPPPoE was written specifically for Windows 2000, then adapted for use with W98, W98SE and WinME. RASPPPoE will not work with W95 and NT4!

Ok, I want to try it, where do I start?
The first step is to retrieve, print and read the installation instructions FROM START TO FINISH! If you follow the steps outlined by the author, then you should not have any problems with the changeover.

o Windows 98/SE/ME users clickhere
o Windows 2000 users click here

What next?
Click here to download the protocol and begin the installation process. If you do not have Dialup Networking installed, you should have your Windows installation CD available.
Deprecated. The links are no longer valid. Pending review.

Need more help?
DSLR is your answer station. Go to the RASPPPoE Forum for assistance by other users.

FAQ by kadar,edited by gwion

Is IP insight really needed?

No it's not necessary at all. It's a diagnostic tool that Verizon techs can use to troubleshoot connection problems on your line.
IP Insight is a Quality of Service and /or diagnostic package - but it's not used by VOL at this time - there's no back-end companion for tech support or NOC to use to access it...
It does send "phone home" data used to check latency and network traffic occasionally, but like any other features that it contains are unused or not implemented.

FAQ by kadar

Why I am connected without VPN ?

The only thing needed absolutely needed for WinPoet is the NDISWAN protocols (actually not true protocols, but shims between TCP/IP and the Ethernet interface), but the only way to get NDISWAN to load is to install VPN support in Control Panel --> Add/Remove Programs --> Windows Setup. Once Winpoet has been installed, you can go back into Network Properties and delete Dial-up Adapter #2 (VPN Support) and NDISWAN->Microsoft Virtual Private Networking Adapter. (You need to retain iVasion Poet Adapter and NDISWAN->iVasion Poet Adapter). Do not uncheck VPN Support in Add/Remove Programs -> Windows Setup, as that will also remove the NDISWAN shims. Also, when the account setup program runs, it doesn't make a secure VPN connection, just a regular DSL connection to a secure server that's on an internal Verizon network, segregated from the rest of the 'net.

FAQ by kadar

Verizon Winpoet 3.0 is the same 2.0 version?

Verizon's Version 3.0 still has at its core WinPoet 2.0.
Wind River who created the software did not mark it as 3.0.
It's Verizon DSL 3.0 software, the WinPoet just has a minor SHPLWAPI.DLL file update. Which still produces an error if you have an updated version of Windows ME. Best, option is to rename the SHPLWAPI.DLL in the C:\Programs Files\VerizonDSL\WinPoet folder to SHPLWAPI.OLD then it'll just use the version of SHPLWAPI.DLL in the windows\system folder. You won't have to worry about receive an error again since the system folder always will have the updated version
The 2704 build and the "Verizon 3.0 James Earl Jones" build have identical packet drivers. The only differences:

- No more Netscape [You can install older builds w/o needing Netscape, so this is not a major difference]

- Verizon branding instead Bell Atlantic. Apparent in images and icons.

- James Earl Jones gets to say `Thank You for Using Verizon`.
- The significant difference between older 2.0 2000201 and 3.0/2.0 20002704 - Windows ME compatibility.

- Speed: NO difference.

FAQ by kadar

Westell Modem and Westell Web Share.

From a support standpoint, if you use it, you won't have any support from Verizon until you remove the webshare software and downgrade the modem. The webshare software actually does a flash upgrade of the modem's firmware. (Another dont mention it item (to tech support).)

FAQ by kadar

How to setup WinXP pppoe

Don't install 3.0. XP has it's own PPPoE software that works great.

Go into network connections.
Click on create a new connection. which brings up the wizard. Click Next.
Make sure Connect to Internet is checked. Click Next.
Choose Set up my connection manually. Click Next.
Choose Connect using a broadband connection that requires user name and password. Click Next.
Input Verizon. Click Next.
Input user name and password. (you may need to add @verizon.net)(I didn't) Click Next.
Then Finish.
To double check that it's set for PPPoE, go back to Network Connections. Right click on the Verizon connection and choose properties, then Networking to insure that PPPoE is the type of broadband connection to make.

Bob Carrick's setup

Dead link keep for refernce
Verizons XP pppoe setup instuctions:

FAQ by kadar, edited by gwion

6.1 Security

How do I stealth all ports on my Westell 7500 modem router

If you just set up your new Westell 7500 modem router provided by Verizon and run a firewall test like GRC's ShieldsUP!, you will most likely get a "fail" rating. This will be due to the fact that the default firewall setting of the modem router will allow Ping (ICMP Echo) requests to pass, and also that the FTP ports 20 and 21 are not in stealth mode. You could change the default firewall setting from "no security" to "medium", but this will close all kinds of ports that you normally use for benign applications and will force you in turn to open them up one by one in a rather cumbersome way.

Below are 2 easy steps to stealth your router without having to learn how to edit your router's IP tables manually (see here for a previous forum thread that looks complicated and ultimately didn't provide results).

WARNING: You still need to have a software-based firewall installed on your computer to give you actual protection! (I recommend the free Comodo Firewall Pro. It is highly-rated in independent tests.) Following changes are just the basic steps to "stealth" your router, the heavy protection needs to be provided by the software-based firewall.

Stealth FTP Ports 20 and 21
    1. When you have logged on to your router, click on the "Advanced" icon, then click on "ALG" which is on the bottom of the box on the far left.
    2. On the top line that says "FTP" remove the check mark from the box.
    3. Click apply, that's it!

Where can I find free security software?

saschamaj says, "My all-time favorite site with free and personally tested (!) security software is Gizmo's tech support alert."

7. Setup

How to get setup (BA)

1). When line is active install software provided by Verizon. Then set up account/profile and so on.
2). Write down user account name and other information.
3). Come here and do the speed test.
4). Come here and run the tweaks tests. If you need help with tweaking visit the Tweaks Forum.Tweaks Forum.

Once your activation date has arrived, after 6pm, try to install the WinPoet software. If you are still getting the DSL line not active error, call BA/VIS and walk through the steps. Normally this only takes 15-20 minutes, although some techs do take longer. If you are still having trouble, what has happened is your Profile has not been created yet. They will create a ticket and escalate it up to Broadband to have them create the profile.
Now, if your line becomes active, and you install the PPPoE software (WinPoet), and you are not able to connect to the Registration server, call tech support for a Manual Registration. They will have you connect to the two test accounts and make sure you can route. Once they do that you will be put on hold for a few minutes while they set up the authorization and get someone on the line to help you with the Manual Registration.

BTW: If you call them before the SRD (service ready date) wanting to know why your line is not active they will tell you to wait until the SRD has come. They can't help you before that.

FAQ by kadar, edited by gwion

Verizon GTE Setup

GTE areas of Verizon do not need PPPoe (WinPoet/Raspppoe) for their setup. This is only needed by the old BellAtlantic customers.

The only thing that needs to be done is to set the NIC (or router) for DHCP.
Here's how to do it for win 95/98.(NIC)

1. Left click on the Start Button in the lower left corner
2. Left click on Settings
3. Left click on Control Panel
4. Double left click on the "Network" icon
5. Left click on the item that is your TCP/IP settings for your network card. It would look something like "TCP/IP -> Ethernet Adapter"
6. Left click on the "Properties" button
7. Select the option "Obtain an IP address automatically:"
8. You may also ignore the tabs "DNS Configuration ""Bindings", "Advanced", "WINS Configuration" and "NetBIOS." They are purely optional
9. Left click on the "OK" button twice
10. Windows should now prompt you to restart your computer, please select "Yes" to do so
11. Open browser and surf away.(Assuming your SRD has passed and you have Sync).

FAQ by kadar

Can I choose GSP on the fly?

No, unless you are using the Temp accounts you cannot change on the fly.

FAQ by kadar


When signing up for Verizon DSL, it gives you a choice of choosing your GSP
Both are roughly the same performance-wise.
Depends on your location. In the NY, NJ area Qwest seems to be better. In the MA, VA area Genuity.

FAQ by kadar

How do you switch from one to another?

Just called BA tech support and it will take effect immediately. Then you only need log out and back in. You are only allowed one GSP swap per day.
You can obtain a temporary test password for either QWEST or Genuity from tech support. The password changes daily. "install1 " is Qwest, and "install2" is Genuity. Doing this for a few days in a row and seeing what carrier works more reliably in your region is a good idea before making the decision to switch. There is no resource to obtain the passwords other than tech support.
Qwest seems to be more reliable from my region (NYC). There are also fewer hops as well.
Latency seems to be a little lower with Genuity.
Genuity = Verizon. Network status pages/scheduled maintenance pages are now available.
If worse comes to worse, you can always switch back.
Use those temporary passwords and either a program Neotrace from Neoworx or VisualRoute from Fortel to do some basic traces. This will help you make a more informed choice when switching. You can also take a look for any packet loss and have an accurate reading of ping times. These two programs are shareware, and can be used for up to 30 days without registering.

FAQ by kadar

How come I cant choose my Verizon User ID?

This started on October 1, 2000. All new users get an auto-generated UserId (vzexxxxx for old-BA customers and vzwxxxxx [eventually] for old-GTE customers).

Also, this was done more to streamline the registration process, and avoid mucking the databases up any further than they already were. One problem that was occurring (more pronounced as the usernames got taken) was that as more and more people were connected to the registration servers, trying to come up with unique usernames, the servers were getting overloaded with requests.

FAQ by kadar

How to activate without using VZ installation CD?

Open any browser window and type in »activatemydsl.verizon.net and follow the screen menu.

How to Turn off the Walled Garden

All Westell and ActionTec modems that are being shipped to customers now have a factory setting ENABLED by default known as Walled Garden. Walled Garden causes a no route situation (unable to connect to the internet or surf) within the modem in order to force registration via the Web Based Activation site. In order for you to route (or connect to the internet or surf) with these modems, Walled Garden must be turned off or disabled. For new customers this can be accomplished by completing the WBA activation website.

For the Westell 327 and 6100 Modems use »

For the Actiontec Gateway use »

For Westell 6100F, Westell 6100, Westell Versalink 327W, and Westell 7500, simply visit » and enter the modems username and password (defaul modem user name and password is admin and password. Click DISABLE and, and personalized your modems user settings. It is advisable that you change the password to admin. Turn OFF your modem for 30 seconds.
You should be able to route (connect to internet) after walled Garden is OFF.

Fow Actiontec Gateway, just visit » and follow the above procedure clicking OFF button.

7.1 Personal Web Space

What is PWS?

PWS is an acronym for "Personal Web Space".

As of March 15, 2014, the Verizon Site Builder tool and the online Personal Web Space pages will be decommissioned. 1. Sign in to myverizon.com 2. Goto 3. Under 'Internet Management', see 'Security & Free Tools'. Click 'Manage' 4. Click 'Personal Web Space" 5. No more free web space!

7.2 Newsgroup

Does Verizon support Usenet


Does Verizon have Newsgroups?


As of September 30, 2009 Verizon shut down its newsgroup servers. 



7.3 E-Mail

How do I setup my email?

Instructions for Microsoft Outlook Express for Windows (Version 5.0
through 6.0):

1. Open Outlook Express
2. From the Main Menu, select "Tools", then "Accounts"
3. Select the "Mail" tab
4. Click ONCE on your Verizon Online e-mail account name to select
it. Select "Properties"
5. Select the "Servers" tab
6. Change the "Incoming mail (POP3)" server name from its current
entry to: incoming.verizon.net
7. Change the "Outgoing mail (SMTP)" server name to:
8. Check the box labeled "My server requires authentication"
9. Click "Settings"
10. Verify "Use same settings as my incoming mail server" is
selected. Click "OK"
11. Click "OK" in the "Properties" window
12. Click "Close" in the "Internet Accounts" window
13. Create and send a new message to your own e-mail address

Instructions for Netscape Messenger (Version 6.0):

1. Open your Netscape e-mail
2. From the Main Menu, select "Edit", then "Mail & Newsgroups Account
3. Select "Outgoing Server (SMTP)" from the list in the left pane
4. Change the outgoing mail "Server Name" to: outgoing.verizon.net
5. Select the "Use name and password" check box.
6. Enter your Verizon Online User ID in the "User Name" field. Note:
Enter your user name, not your e-mail alias.
7. Click "OK"
8. Create and send a new message to your own e-mail address. The
first time you send a message, Netscape prompts you for your
password. After entering your password, check the option "Use
Password Manager to remember this password" and send the message.
Once the first message is sent with this option selected, Netscape
will save the password and you will not be prompted to enter your
password to send subsequent messages.


At this time (08/09) Verizon supports POP3/SMTP on ports 110/25 only.
SSL encrypted ports are not available.
Verizon email help

How do I set up additional mailboxes?

It can be done here:
BA Users

FAQ by kadar

How do I change email alias?

Your e-mail alias will be (text of first box). (text of second box)@verizon.net. That is, if you were to enter joe in the first box and schmoe in the second box, your new e-mail alias would be joe.schmoe@verizon.net. When you get to the next page, if someone else hasnt picked your alias, it will be the first selection in the list of choices you're given. If someone else has already picked it, the entire list will be alternate choices. You can pick one of the choices or go back to the previous page and try a different combination.
Go to www.bellatlantic.net/infospeed
Click on My Account, enter user name and PW
Go to Email Alias Manager, click "next"
Now it will tell you what alias you currently have...on the bottom it will have boxes that allow you to change it.
A lot of people ask if you can remove the period in between, and have just blah@verizon.net
I found this to be impossible. But you can change it to anything you want, granted it is available.

FAQ by kadar

Can I change my username, password and e-mail address

You cannot change your user name; however, you can change the password that Verizon Online assigns to you.

You cant change your e-mail address, but you can create an e-mail alias.

I forgot my username and password, what should I do

You were assigned an ID and password when you ordered Verizon Online service. This information, along with your e-mail address and other account settings, may have been included in the Welcome Letter in your installation kit.

You may have been given the opportunity to choose your own personalized user name. If you havent selected one yet, you can create a personalized user name now.

In most cases, your user name is the portion of your e-mail address that precedes the @ symbol. For example, the user name for the johndoe@verizon.net is johndoe.

If you know your user name and the answer to your secret question, but have forgotten your password, you can use the Verizon Online Password Reset tool.

If you can't find your user name, call Technical Support at (800) 567-6789.

7.4 MSN

Is MSN required to use Verizon Online DSL?

No. It's an optional service available to Verizon subscribers. You are free to use it or not as you see fit.

I am an existing customer and would like to try MSN8. Where do I get it?

Existing DSL customers can order a free copy of the MSN8 browser at: »www.verizon.net/betterway. Please be sure that your PC meets the listed minimum requirements.

What are the system requirements for MSN 8 software?

To work at acceptable levels with MSN 8, your computer must meet the following minimum system requirements:

• Windows 98/98SE, Windows Me, Windows 2000 with Service Pack 2, or Windows XP

• Multimedia PC with 233 MHz processor (500 MHz recommended)

• 64 MB RAM (128 MB recommended)

• Up to 320 MB of free hard drive space to install -- after installation, up to 180 MB may be needed

• CD-ROM drive

• DSL modem (included in the Verizon Online Self-Install Kit or purchased separately beforehand)

• 10Base-T Ethernet Network Interface Card (NIC) or equivalent<

• 256-color VGA video adapter (Super VGA recommended) 800x600 resolution

• 28.8K or faster modem (optional for using dial-up when needed)

• Microsoft Mouse or compatible pointing device recommended

• 16-bit sound card and speakers

• Available USB or Ethernet port on the main computer (not on a hub or
serial connected through other devices)

Existing customers can request their free copy of MSN8 online at »www.verizon.net/betterway .

What are some of the features of MSN8?

Along with core Verizon Online services, MSN8 adds the following features:

• MSN e-mail and calendar (* said to be faster than VOL Netmail)

• Shared Browsing

• Integrated Download Manager

• MSN Learning Research Plus (with Microsoft Encarta)

• MSN Finances (with MSN Money Plus)

• Advanced parental controls

• MSN Photos Plus (with Microsoft Picture IT Photo Editing Software)

• Built-in broadband firewall

• PDA and Outlook synchronization

After installing MSN8, will I still be able to access Verizon services?

Yes, you can access your Verizon services from the MSN 8 navigation bar.

After you install Verizon Online DSL with MSN 8, a Verizon Central icon appears on the MSN 8 navigation bar. Click this icon to go to the Verizon Central home page. To navigate directly to a specific Verizon Online service, select the Verizon Central down arrow from the navigation bar and click one of the usual Verizon Central categories:

• E-mail and More
• Help and Support
• My Account
• My Web Space
• Music Games and Video
• Latest Internet Products
• Resource Center
• More From Verizon.

Does Verizon On line Netmail and MSN8 Netmail require separate logins and accts?

Unfortunately yes, since Verizon Online and MSN 8 are different services.

VOL NetMail and MSN or Hotmail e-mail accounts (primary and sub-accounts) will have separate logins and passwords.

How many e-mail accounts do I get with Verizon Online and MSN8?

Enough for having two addresses for every day of the week!

• Verizon Online NetMail: One NetMail primary email account and eight Verizon Online sub-accounts one of which is an alias.

• MSN or Hotmail: One MSN or Hotmail primary e-mail account and eight MSN or Hotmail sub-accounts.

The primary account is the e-mail account of the user who set up the e-mail service or subscriber. This account cannot be deleted but can have it's login and password changed. In addition, the primary user establishes your sub-accounts and configures their privilages to use Usenet. The sub-accounts, however, do not have to be used and can be deleted. One of the sub accounts is an alias account.

Since Verizon Online and MSN 8 are different services, your NetMail and MSN or Hotmail e-mail accounts (primary and sub-accounts) will have separate logins and passwords.

8. Networking

What is a Hub/Switch/Router?

A hub is a device that connects PCs together. In general, what is called a hub in todays market is a "dumb" device. In a hub, when one PC sends data onto the wire, the hub simply forwards the packets to all the other devices connected to it. Each device is responsible for determining which packets are destined for it and ignoring the others. Current "hubs" typically share bandwidth between all the ports. In the days of coaxial networking, hubs were often called "bridges". Because they forward every packet that they receive, they do nothing to streamline the traffic on your local network.

The next step up is typically referred to as a "switch." A switch is a little smarter than a hub, in that it records the IP and MAC addresses in a table of all the devices connected to it. Thus, when a packet is put onto the wire by one device, the switch reads the destination address information to determine if the destination device is connected to it. If it is, the switch forwards the packet ONLY to the destination device, sparing the other devices connected to it from having to read and deal with the traffic (making your network more efficient). If the switch does not recognize the destination device, then the switch sends the packet to everything connected to it, thereby requiring the devices to decide for themselves whether or not the packet is for them. In general, switches provide each device connected to them with dedicated bandwidth.

Finally, a router is the "smartest" device of them all. A router records the address information of everything connected to it like a switch. But it also records the address of the next closest router in the network. (You can program this as the "default gateway.") A router reads even more of the information in the address of a packet and makes an intelligent decision about what to do with the data based on the address. For example, if a router receives an outbound packet that has a destination address that is not in it's table, it forwards the packet to the default gateway, rather than every device attached like a switch does. This is how data moves onto, and through, the Internet. Routers are also capable of looking at the source address of a data packet and making decisions based on that as well. This means they can tell the difference between traffic that originates on your network and traffic that comes from outside. Switches and hubs can't do that (at least in a home user's price range). This means that if a router receives an inbound packet that is addressed to something not attached to it, it simply drops it and your local network doesn't have to deal with it. A switch would forward it to all your networked devices and force them to decide whether or not is should be read. This can clog up your local network with useless traffic.

This is also the fundamental difference between the devices and why the router is better for your application. Let's look at security for a minute. Say I'm a hacker and I get the IP of one of your computers somehow. So I send data to you. A switch will look at the destination address, recognize it, and send the packet right on to your computer. A router on the other hand, can be programmed to look at the source address as well. You could set a rule that says if a packet originates from outside your local network, do not forward it no matter what (although this would be stupid because you would never get any data -- but it could be done). Thus, a router can protect you from attacks in ways that no hub/switch ever could.

This is a pretty simple view of the differences. Remember the names are not fixed in stone. There are so-called "intelligent hubs" that act as switches, and "Layer 3" switches that can do things like a router.

For what it's worth, I believe that both the SMC Barricade 7004BR, Netgear RT314 and the Linksys BEFSR41 can best be described as 1-port routers directly connected to a 4-port switch.

FAQ by kadar

Will Verizon allow me to setup a network to share the connection?

Yes, you can do it, and No it's not against your service agreement. They just won't help you do it, or fix anything IF you TELL them you are sharing.

FAQ by kadar

What is a good router for Verizon infospeed DSL?

Here are the forums for the top 3 choices at DSLR:

FAQ by kadar, edited by gwion

Does Verizon DSL need/use the MAC address from my network card?

No, they don't use the MAC address.

FAQ by kadar

Can I hook my modem up to my hub and get online with all my networked PC's?

Technically you can hook it up to the hub, however, Verizon only allows you to have 1 ip address, so technically you could only use one computer at a time. If you want to hook up your whole LAN, look into a router or some Nat software (ex: winroute)
2.3 You may only use your account for one log-on session per connection type at a time. You may not use more than one IP address for each log-on session. DSL customers may connect multiple PCs within a single location to their DSL line and access Verizon through a single DSL account and a single IP address.

FAQ by kadar

Do I have to install the Verizon Winpoet software on every PC in the network?

No, a properly setup network will only have one instance of PPPoE on it.

FAQ by kadar

How can I network more than one computer?

You will need 3 network cards, 2 for the main computer (1 for Westell modem and 1 for hub) and another one for your client.
One computer as a server. This computer has two NIC cards in it. One is connected to the modem and the other is connected to your switch/hub/computer. The main computer must be turned on if the other wants access to the internet. The main computer will have your connection software on it, and you'll use that to connect. The second computer has a NIC card installed and is connected to the switch/hub/computer. You can try ICS supplied with Windows,
or sharing software like AllAboard, Sygate, or Wingate.
Buy a router. Each computer needs one NIC card. You connect the modem and computers to the router. You enter your info in the router to connect for you. Both computers can use the DSL independently of each other.

FAQ by kadar

Where can I find help with Networking?

BBR has it's own Networking forum, located here.
Networking Forum

How do I set Westell Versalink in bridge mode?

"->" stands for "click on"

Assuming you are already in the Versalink's Configuration pages

->Configuration -> Advanced LAN -> DHCP ->
Drop Down DHCP Server to OFF -> Save -> OK

->Configuration -> Advanced WAN -> WAN -> First Edit Button ->
Drop Down Protocol to Bridge -> Drop Down Mode to Bridge ->
Set VC -> OK -> OK

...and if you decide to turn the wireless off as well

->Configuration -> Wireless -> Basic -> Drop Down Wireless Operation to OFF -> Save -> OK

8.1 Routers

How do I setup my Linksys router with Verizon?

Linksys Setup

Setup Page:
setup screenshot
ROUTER NAME: Enter what you wish or leave it blank.
DOMAIN: Enter your ISP's domain or leave it blank.
LAN IP ADDRESS: (default router IP do not change) (you will thank me later if your router ever loses its settings)


PPPoE (x) Enable
USERNAME: Your Username.
PASSWORD: Your Password.
(x) Connect on Demand: Max Idle Time 0 Min.
(x) Keep Alive.

(x) Specify an IP Address: Enter your IP address here.
SUBNET MASK: Enter your Subnet Mask IP here.
DEFAULT GATEWAY: Enter Your Gateway IP here.
DNS 1,2,3: Enter you DNS IPs here.

Status Page:
Status Page:
status screenshot

In this status page you will find very useful information if you plan on using internal static IP addresses.

Once you have setup your router, and connected.. you will find on this page the following information that you may want to write down:

IP ADDRESS: This is your current IP Address (very important)
SUBNET MASK: Your current Subnet Mask
DEFAULT GATEWAY: Your Gateway IP. (important for traceroutes)
DNS 1,2,3: Your DNS IPs. (very important)

Network Settings:
PC network screenshot

All you need in here to share your connection on each PC is the following:

1) NIC (network interface card) any brand and speed will do
2) TCP/IP (the internet protocol)

You may have NetBEUI for internal file/printer sharing.

pc tcp/ip screenshot

My suggestion here is that you setup a Static IP for each of your PCs.

Now I like to use the following range of numbers to .. but you may use what you wish.

pc wins screenshot

Just make sure that you have WINS Resolution disabled.

TCP/IP Gateway:
pc gateway screenshot

Enter your router's IP address as your gateway.

pc dns screenshot

***** VERY IMPORTANT *****

Remeber I had you look at your status page of the router for your DSN numbers. This is where you must inter those IP addresses.

If you do not enter the DNS numbers in here you will not be able to browse the net unless you know the IP number for all the sites out there.


More info available here:


FAQ by kadar

How do I setup my NetGear router with Verizon?

Telnet to router

setup menu 1
with any system name, or blank
domain name has to be your ISP i.e. "bellatlantic.com", "verizon.net",
enter thru and save,

go to menu 2,
use space bar to toggle to ip address attached on LAN,
type ip address of your pc i.e. "",
enter thru and save.

Go to menu 4,
set Encapsulation to PPPoE,
set login, which could be either "username" or "username@domainname", and password,
leave everything as default, dynamic ip address, sua to yes.
Enter thru and do a test, you should get IPCP opened for last command.

Go to menu 24.1,
check for WAN IP address, if it is showing,
then you can open browser.

Telnet to router

setup menu 1
with any system name, or blank
domain name has to be your ISP i.e. "vz.dsl.genuity.net",
enter thru and save,

go to menu 2,
use space bar to toggle to ip address attached on LAN,
type ip address of your pc i.e. "",
enter thru and save.

Go to menu 4,
set Encapsulation to Ethernet,
login and password are N/A
leave everything as default,
Enter thru and do a test, you should get IPCP opened for last command.

Go to menu 24.1,
check for WAN IP address, if it is showing,
then you can open browser.


FAQ by kadar

9. Troubleshooting

What should I do? Who to call.

1.Keep an accurate log of all the calls you make to Tech Support. Times, dates, contacts, and titles.
2. In your dealings with Tech Support, remember that getting sync has NOTHING to do with your computer. Do not let them convince you otherwise. Your external modem will sync even if your PC is turned off and unplugged. No amount of software re-installation in the world will fix a loss of sync.
3. Be polite but firm to the Tech Support people. Have them escalate their tickets and check on them every couple of days.
4. Check some simple things in your house - Is the phone cord plugged in? To the correct outlet? Are the filters installed on all other devices? Are you sure there's no filter in line with the modem? Are there any devices on your line you might not know about? (Power Company taps for automated meter reading have bitten more than one person.) Some people can get away without filters, but why chance it? There's really nothing inside that can go bad -- they're simply low-pass filters built out of coils and capacitors. The "burnt" smell is likely the "dope" used to seal the coils after they're turned so they don't change tune.


Remember to take good notes, get the CSR's name, extension and/or e-mail address (extension preferable), be polite but firm that you want the matter resolved. In the ex-GTE area, if you are dealing with a Tier 2 VADI tech, they 'own' that problem until it is solved. I do not know if that is true on the ex-BA side.

VOL Technical Resolution Group- These people can interface with VADI, Qwest and Genuity. They are there to resolve technical matters that are outside of VADI's control (i.e. on VOL's side).

Presidential Appeals- This a higher level of Customer Service. You would call them if you have an issue with a speed upgrade/downgrade, billing problem that cannot be resolved at the billing department level, etc. In other words, use them for non-technical issues as they would only e-mail the other groups anyway for technical matters.

VADI Repair- This group is the wholesale provider of DSL services for Verizon. As such they sell not only to VOL but to other ISPs as well. Due to Federal law they must keep VOL at 'arm's length' which is why everything has to be communicated by way of trouble tickets. One good change that I hear is in the works is that VADI will be partially re-integrated and will have the ability to directly communicate with the CO. A VADI tech could comment on this.

Who to call:

If all of a sudden your speed goes straight down the tubes, call VADI, explain the problem and ask them to check your traffic.

If you notice a degradation over time in your service, first call VOL TECH SUPPORT and get an issue number. If you get no satisfaction from them after three days, escalate it to the Technical Resolution Group.

Important Phone Numbers:








VOL BILLING [All billing related matters, hold times tend to be high, I waited >30 minutes] 1-800-567-6789 2,3

VOL TECH SUPPORT BA Region 1-888-676-4736 - This is technical support Tier 1 with the ability to escalate. You'll want to have Winpoet installed before calling, and they have to cover all the bases (as ridiculous as it seems), clear your cache, power down/disconnect the power cable from your modem and things of that sort. Just play along and it won't take long. You can tell most agents you've done the basic troubleshooting steps and mention most importantly that you've not only powered down but disconnected/reconnected your modem's power brick, cleared your cache, reinstalled Winpoet, which should get things moving quicker.

VOL Resolution Groups: 1877-814-2375 followed by a 5 digit extension. Some extensions are Tom @ *****, Maria @ *****, Rebecca @ ***** . These are Presidential Appeals agents. As agents change, and as long as you have an outstanding trouble ticket, you can be a bit creative (I'm not encouraging this) and mention that you spoke with so and so. It helps to grease the wheels a bit. The email for these people is also actively read by PEOPLE - resolution.groupl@verizon.net . Attach an ATT: 5 digit employee ID # in your subject if emailing a particular individual.

FAQ by kadar

What's up with my VERIZON (GTE) dsl order?

Verizon's order system automatically sends out software when your Internet order is placed. The hardware is not sent out until the order is combined (ie the internet and network sides are combined on one order) and a due date is set. In other words there is probably no problem with your order it's just how the system works.
#1) By waiting until there is a date for DSLAM installation, this helps to assure the line actually qualifies for DSL service before sending out any expensive equipment.

#2) The software that is sent out in the GTE areas is actually not necessary. This particular piece of software only configures your TCP/IP settings and installs a browser if needed.

FAQ by kadar

Help! I get stuck (pauses) regularly when I am surfing

If your PC is freezing regularly, and you are on PPPoE, your computer may be looking around for a DHCP server that does not exist. Check the following: (windows)

Open control panel
Open Network neighborhood
Look for the first entry in the scroll box marked TCP/IP -> , that is associated with the hardware Ethernet card (ignore dialup, and VPN type bindings).
Select "TCP/IP-> Name of NIC
Select it and press properties
Select IP address from the tab
Is Obtain IP address automatically checked? If so, change that to Specify an IP address and enter, and, into IP address and subnet mask fields respectively.
Click OK and OK, and the computer will build a driver information database and will require a reboot for the changes to take effect.
This assignment of a harmless local IP address to the TCP/IP settings bound (connected) to your network adapter will stop the in-built DHCP services from waking up every 10 minutes to look for a DHCP server so that it can "fill in the blanks". This should solve the freezing problem.

FAQ by kadar

Three Green lights...but no go??? HELP!

The three green lights only mean that you have a connection to the DSLAM; your bindings, routings, user account info and PPPoE server connections have not been established yet.

FAQ by kadar

What do the Error codes mean?

629 The port was disconnected by the remote machine.
718 Timed out waiting for a valid response from the remote PPP peer.
720 no protocol installed or username and password is invalid
691 cannot log into the network under this domain. Please check your password
650 The remote access server is not responding.
720 No PPP control protocols Configured.
645 Internal Authentication error.

FAQ by kadar

All my lights are solid but no connection.

Are you getting error 629? If yes this means either the PPPoE server you connect to is down or your profile is screwed up, they only way to tell is call tech support.

FAQ by kadar

I can log onto Verizon yet nothing happens.

What happens is, the TCP/IP stack gets corrupted. The easiest way to resolve this is to remove the TCP/IP entry from your networking control panel, and then reboot, and reinstall it, and reboot again. Note that sometimes on Windows 98 this does not work, but 97% of the time it does.
For 95 and 98, you can do it from the Add-Remove dialog (accessed from the Control Panel) ...
First uninstall Winpoet entirely. (Nukepoet)
1. Uninstall the stack:
Add-Remove -> [Windows Setup] tab -> Highlight "Communications", click [Details] -> Clear the checkmarks from Dial Up Networking, and Virtual Private Networking... We're not changing ATM support or ICS but you can do that also if you like. Internet Connection Sharing (ICS) is under the "Internet Tools" entry.
Click OK..
You'll be prompted for a Windows CD. Specify c:\windows\options\cabs\ .. If the system still can't locate the files, you don't have a local copy and stick a CD in, then enter the letter of your CD-Rom capable drive. The system will then reboot.
2. Now re-install the stack:
Delete any old dial up networking shortcuts, the idea is to refresh everything.
Add-Remove -> [Windows Setup] -> Highlight Communications then click Details or Alt-D -> checkmark 2 entries "Dial-Up Networking" and "Virtual Private Networking" Again you can go ahead and add back ATM if you removed it, and ICS. Click OK and go through the same routine. If you don't have a cabs directory, use your original CD.
Re-install Winpoet.

Also check how the NICs NETWORK MEDIA CONNECTION is set.
In the properties for the NIC, go to ADVANCED then NETWORK MEDIA CONNECTION. Set it to 10 MB, HALF DUPLEX.

What happens is the network card (when auto or 100) tries to re-negotiate a higher speed and the DSL connection (on average) is 640/90, even if you have 7.1/640, it's still slower than 10MB.

FAQ by kadar

Deteriorating DSL data rates

The service is provisioned at the contracted rate but line noise; etc may cause the equipment to fall back to lower rates to maintain the connection. Resetting the modem may improve your transfer rates.

FAQ by kadar

Line Noise Problem.

First thing to do when having this problem is to unplug everything except the DSL modem. Everything meaning all phones, answering machines, fax machines, satellite dish or digital cable systems, alarm systems..... Anything plugged into a phone jack.
Start with a standard plug in phone, not a cordless, with a filter attached, plug it in, and hit any one number to get rid of the dial tone. Listen. If it's clean go to the next jack. This will check all jacks.
If it's found to be in one jack, have that serviced or replaced.
If all jacks are clean then leave that one plugged in where it belongs. Now start with each additional phone and plug them in, one at a time each with a filter and check for the noise. If you still can't figure it out let the Tech check it out. If you do not have wire maintenance on your service you will be charged if the problem is found to be on the inside wiring. That could get expensive. Do you have an alarm system? DirecTV? Cable? Cordless phones? Computer modem? Fax machine? Water/Gas meter on a telco line? All need a filter on them. Could also be a defective jack?

With an alarm system you do need to have a separate line run for DSL. Alarms and DSL do not play nicely at all. Even if the alarm is not functional it still wreaks havoc on DSL. They use a special type of jack for the Alarm and I have never seen a filter for it. I think it is call a RJ38, but don't hold me to that.

FAQ by kadar

What causes Sync errors?

Overheating modem or bad modem
Incorrectly installed microfilters
Bad house wiring
At limit of distance
Interference from 900mhz phones
Interference from florescent, halogen or street lights
Copper pairs that degrade after a few weeks of DSL signal strength
Verizon CO people working on connections
Messy building telco board in basement full of garbage and water.

FAQ by kadar

In-coming calls mess up Internet connection!

900MHz phones, in particular Panasonic phones have been reported to cause problems. The base of the phone will broadcast a signal to the handset to initiate the ring, even before you pick it up. It's possible that this is an issue. Completely unplug the cordless base from the jack and have someone call to see if that helps.
It could also be a voltage drop across the phone wires when a ring signal is sent or a phone extension is picked up.

FAQ by kadar

Relaying Denied??

This kind of block is becoming more and more common as a response to SPAM. ISPs are realizing that a tremendous amount of unsolicited mail was being relayed through their servers. This is why they are putting up the blocks. It is definitely annoying to those of us who have multiple accounts, but if it keeps any extra SPAM out of my mailbox.

FAQ by kadar

I don't have 2 iVasion Poet adapters listed after setting up WinPoet.

That means some part is not loaded correctly.
If, during the account setup, you don't have two iVasion Poet adapters listed in the drop down box, check your device manager. I would almost bet that the NIC is showing as Disabled (Red X), even though it looks fine in Network Properties. Otherwise, something's messed up with your Dial-up Networking installation.

For Windows 98/ME (Windows 95 users follow almost the same procedure except Dial-Up Networking 1.3 update will be installed during the Winpoet setup if not already present and Virtual Private Network won't be listed in Communications)
Do the following to make sure everything is installed clean:

1) Uninstall WinPoet from add/remove programs (it may or may not want to reboot...if it does, let it).

2) Go back to add/remove programs --> Windows Setup --> Double-click on Communications (NOT the check box next to it!) and uncheck VPN support and Dial-up Networking. If it asks you to reboot, go ahead (or not, it doesn't make a whole lot of difference here). (Win95 users will have to uninstall the Dial-up Networking 1.3 update first, then go to Communications).

3) Go to Network Properties (in Control Panel) and remove your NIC - There should now no longer be any entries in Network Properties. If there are, remove them. Click OK...
it will ask you to reboot.

4) During reboot, if you have a Plug-n-Pray NIC, it should be detected. If not, reseat it in a different slot or try a different NIC. Load the NIC drivers. Reboot.

5) Go into Add/Remove Programs --> Windows Setup --> Communications and recheck Dial-Up Networking and Virtual Private Networking. Reboot

6) Put in the Winpoet CD and reinstall WinPoet.

FAQ by kadar

How do I check the modem at the NID?

You will need:
an extension cord (to power the modem)
and a screwdriver (to open the NID)

(Instructions for a similar phone test are located in the front section of the phone book. Take a peek to familiarize yourself with the procedure.)
Use a screwdriver to open the side that says Customer access. You will see a test module with a phone line in it. If there is more than one module, use the one with that is identified by the DSL phone number. Unplug that and plug the modem in it. Plug the modem into a power source and see if the modem syncs. If it does sync, you might have an inside wire problem. If no sync, call tech support and let them no that there is no sync at the NID.
Warning... Unplugging test jack disconnects all phones inside premises, make sure no one is using the phone when doing this.

FAQ by kadar

Why decreased download while uploading

Welcome to the world of asymmetric communications! Yep, your download speed WILL tank when you upload (someone downloads from you). Basically, when you download from a server, your computer has to send information back to that server to let it know that you're receiving the data o.k. (these are called ACKs). When other people are downloading from you or you're uploading to another server, the ACKs can't get out to the server you're downloading from as quickly, so the data transfer rate is slowed down, as the download server won't send you more data until the ACK is received.
Google search for tcp+performance+network+asymmetry

FAQ by kadar

[fBA] How do I contact the department formerly known as Presidential Appeals?

Applicable to the Former Bell Atlantic Region --------------------------------------------- Presidential Appeals can often resolve the seemingly un-resolvable problems. Their abilities extend far beyond those of a tier-2 tech desk representative. Recently the department has been re-dubbed "Chronic Troubles" and can be reached at (800) 483-7988. Please post a notice in the forum if you discover that this number is inaccurate or have other public support departments which may help resolve some of the more difficult cases.

8/14:  A user posted this number as the current number: 800-520-0926


Modem Line Statistic Numbers.

Most modems and routers have the ability to monitor line statistics. Some modems like the SpeedTouch Home, 2Wire, and Cayman have very detailed monitoring while others may only show basic information.

Although what is monitored and the exact name may be different depending on manufacturer, the overall information is the same. Below are some of the common terms and measurements used to judge line quality. Remember these are not hard numbers but simply a generalization of line statistics:

Attainable Line Rate (AKA Synch Rate)
This is the maximum rate at which your modem can connect to the DSLAM if there was no service provisioning limiting the bandwidth. Anything over 2,000Kbps is considered good. The higher the number the better.

Used Line Rate
Your Used ATM Rate (actual service rate) plus bandwidth to cover the overhead and provisioning of the service.

Fast Used ATM Rate
Actual bandwidth at which your service has been provisioned. The actual number can vary a little depending how you are physically serviced. If there is a number here that also means your connection is "fastpathed".

Interleaved Used ATM Rate
Actual bandwidth at which your service has been provisioned. The actual number can vary a little depending how you are physically serviced. If there is a number here that also means your connection is "interleaved".

Relative Capacity (AKA Line Capacity)
Percentage of your overall available bandwidth used to obtain your service ATM rate. For example; if your max line synch rate was 5888Kbps and you were provisioned on a 1472Kbps service you would be using 25% capacity. 1472/5888=25% capacity. The lower the relative capacity the better, but you can still get maximum speeds (although a less stable connection) even with a very high relative capacity. In other words you could be synching at 1472Kbps with 98% relative capacity and achieve maximum speeds, but you may experience more disconnects.

Noise Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.

Output Power
How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement.