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FAQ RevisionsEditor: drew See Profile
Last modified on 2009-02-01 00:35:33
view: single page · printable

1. Company Contact Information

2. Availiable Residential Packages

3. Available Commercial Packages

4. Server Information

5. General Information

  • login and you can contribute to the FAQ

    • 1. Company Contact Information

    ·Info for Port Angeles/Sequim
    ·Info for Port Orchard/Whatcom/Island/Snohomish/Skagit County
    ·Info for Administrative Offices
    ·How do I request a static IP address?

    Info for Port Angeles/Sequim (#9492)

    		 (back)
    Telephone Number: 360-452-8466

    Monday-Friday: 9:00AM-5:00PM
    Saturday: 9:00AM-3:00PM

    E-Mail: WestService@WaveBroadband.com

    feedback form

    by drew See Profile

    Info for Port Orchard/Whatcom/Island/Snohomish/Skagit County (#9493)

    		 (back)
    Telephone Number: 1-866-WAVE123 (1-866-928-3123)

    Hours: Monday-Friday 8:30AM-5:00PM

    feedback form

    by drew See Profile
    last modified: 2004-03-11 00:02:17

    Info for Administrative Offices (#9494)

    		 (back)
    The Administrative Offices are located in Kirkland, WA.

    Phone Number: 425-576-8200 (note: may be long distance)

    Hours: Monday-Friday 8:00AM-5:00PM

    feedback form

    by drew See Profile
    last modified: 2004-05-13 02:13:41

    How do I request a static IP address? (#9628)

    		 (back)
    Send an email to: staticip@wavebroadband.com

    Note: this only applies to the business customers. The process is the same for both Astound and Wave Broadband customers.

    feedback form

    by NetEngineer9 See Profile edited by drew See Profile
    last modified: 2009-02-01 00:35:33

    Residential Packages (#15934)

    		 (back)
    Power User Plus - Up to 10 Mbps down/1.5 Mbps up
    Power User - Up to 10 Mbps down/1 mbps up
    High Speed - Up to 6 Mbps down/1 mbps up
    Mid Speed - Up to 1.5 Mbps down/256 Kbps up
    Low Speed - Up to 256 Kbps down/56 Kbps up

    feedback form

    by chpalmer See Profile edited by drew See Profile
    last modified: 2008-05-06 22:19:59

    Commercial Packages (#15935)

    		 (back)
    Commercial Price Schedule*

    Broadband Modem Service:
    Speed (down/up) Price (per month) **

    Signature
    8 Mbps / 1.5 Mbps $99.95 per month

    Enterprise
    6 Mbps / 1.5 Mbps $69.95 per month

    S.O.H.O.
    1.5 Mbps / 768 kbps $49.95 per month

    Telecommuter
    384 Kbps / 384 kbps $39.95 per month

    Email and Website Space

    All services come with 10 “wavecable.com” email addresses. Wave provides 50 Mb of Wave-hosted web space free with any business-class service. Additional emails can be purchased for $4.95 a month or in 10-packs for $19.95 a month.

    Network and Website Hosting

    Static IP’s are $10 each per month or $30 for a 4-pack.

    feedback form

    by chpalmer See Profile edited by drew See Profile
    last modified: 2008-05-06 22:20:59


    4. Server Information

    ·Mail Server
    ·News Server
    ·What are the server hostnames or IPs?
    ·Personal Webspace

    Mail Server (#9579)

    		 (back)


    Server: mail.wavecable.com
    This applies to both POP3 and SMTP. Username is the same one that you received with your service.

    feedback form

    by drew See Profile
    last modified: 2008-05-06 22:22:20

    News Server (#9580)

    		 (back)
    Wave Broadband has decided to get news service through NewsFeeds.com

    The Server info (taken from Here:

    * Uncensored primary server: corp.newsfeeds.com
    * Uncensored secondary server: corp-news.newsfeeds.com (supports anonymous posting!)
    * Uncensored extended-retention server:corp-goliath.newsfeeds.com
    * Uncensored binaries only server: corp-binaries.newsfeeds.com


    The retention seems to be about a week for the binaries.

    Also, Wave allows two connections to news.wavecable.com. The retention is poor and the speed clocks in at around 32kB/s.

    Astound (Wave Broadband) in California Newsgroup address differs:

    news.astound.net

    Note: No login or userid. Authentication is by IP address, if you are on an astound cable, you're in.

    Quite large selection of newsgroups. Overall message retention is weeks if not months. Similar for binaries.

    Thank you jlconrod for this information!

    feedback form

    by drew See Profile
    last modified: 2007-08-30 22:33:56

    What are the server hostnames or IPs? (#9627)

    		 (back)
    Mail Incoming (POP3): mail.wavecable.com
    Mail Outgoing (SMTP): mail.wavecable.com
    WebMail: »mail.wavecable.com

    Western WA DNS Servers:
    DNS: 24.113.32.29
    DNS: 24.113.32.30

    Possible additional DNS from chpalmer See Profile
    24.113.120.2

    feedback form

    by NetEngineer9 See Profile edited by drew See Profile
    last modified: 2008-05-19 02:24:01

    Personal Webspace (#9824)

    		 (back)
    Server: »ftp://home.wavecable.com
    Username: same as e-mail (without the @wavecable.com)
    Password: same as e-mail

    As it stands, you need to call in to Wave (see the contact information for the phone number) to have them activate it. Details on whether or not all e-mail accounts get this or not have not surfaced (which means let me know if you know!)

    feedback form

    by drew See Profile
    last modified: 2004-04-29 02:38:49

    What are acceptable signal levels for the Port Orchard area? (#10279)

    		 (back)
    Looking at your modem at »192.168.100.1 (address may vary depending on modem, the following works with an Motorola SB4100):

    Signal to Noise Ratio: 31 to 36 dB
    Upstream Power Level: 37 to 49 dBmV
    Downstream Power Level: +10 to -14 dBmV
    FAQ Editor's note: Techs have allowed signals of +15 to -15 dBmv at my house and others in the area. This may very well be outside of specifications, but I had no problems

    If your modem shows values outside of these ranges, contact Wave to have someone come out to fix the problem.

    feedback form

    by PhoneBoy See Profile edited by drew See Profile
    last modified: 2004-06-02 19:15:28


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