Telephone Number: 360-452-8466

Monday-Friday: 9:00AM-5:00PM
Saturday: 9:00AM-3:00PM

E-Mail: WestService@WaveBroadband.com

Telephone Number: 1-866-WAVE123 (1-866-928-3123)

Hours: Monday-Friday 8:30AM-5:00PM

The Administrative Offices are located in Kirkland, WA.

Phone Number: 425-576-8200 (note: may be long distance)

Hours: Monday-Friday 8:00AM-5:00PM

Send an email to: staticip@wavebroadband.com

Note: this only applies to the business customers. The process is the same for both Astound and Wave Broadband customers.

Power User Plus - Up to 10 Mbps down/1.5 Mbps up
Power User - Up to 10 Mbps down/1 mbps up
High Speed - Up to 6 Mbps down/1 mbps up
Mid Speed - Up to 1.5 Mbps down/256 Kbps up
Low Speed - Up to 256 Kbps down/56 Kbps up

Commercial Price Schedule*

Broadband Modem Service:
Speed (down/up) Price (per month) **

Signature
8 Mbps / 1.5 Mbps $99.95 per month

Enterprise
6 Mbps / 1.5 Mbps $69.95 per month

S.O.H.O.
1.5 Mbps / 768 kbps $49.95 per month

Telecommuter
384 Kbps / 384 kbps $39.95 per month

Email and Website Space

All services come with 10 “wavecable.com” email addresses. Wave provides 50 Mb of Wave-hosted web space free with any business-class service. Additional emails can be purchased for $4.95 a month or in 10-packs for $19.95 a month.

Network and Website Hosting

Static IP’s are $10 each per month or $30 for a 4-pack.

Server: mail.wavecable.com
This applies to both POP3 and SMTP. Username is the same one that you received with your service.

Wave Broadband has decided to get news service through NewsFeeds.com

---

The Server info (taken from Here:

* Uncensored primary server: corp.newsfeeds.com
* Uncensored secondary server: corp-news.newsfeeds.com (supports anonymous posting!)
* Uncensored extended-retention server:corp-goliath.newsfeeds.com
* Uncensored binaries only server: corp-binaries.newsfeeds.com

---

The retention seems to be about a week for the binaries.

Also, Wave allows two connections to news.wavecable.com. The retention is poor and the speed clocks in at around 32kB/s.

Astound (Wave Broadband) in California Newsgroup address differs:

news.astound.net

Note: No login or userid. Authentication is by IP address, if you are on an astound cable, you're in.

Quite large selection of newsgroups. Overall message retention is weeks if not months. Similar for binaries.

Thank you jlconrod for this information!

Mail Incoming (POP3): mail.wavecable.com
Mail Outgoing (SMTP): mail.wavecable.com
WebMail: »mail.wavecable.com

Western WA DNS Servers:
DNS: 24.113.32.29
DNS: 24.113.32.30

Possible additional DNS from chpalmer
24.113.120.2

Server: »ftp://home.wavecable.com
Username: same as e-mail (without the @wavecable.com)
Password: same as e-mail

As it stands, you need to call in to Wave (see the contact information for the phone number) to have them activate it. Details on whether or not all e-mail accounts get this or not have not surfaced (which means let me know if you know!)

Looking at your modem at »192.168.100.1 (address may vary depending on modem, the following works with an Motorola SB4100):

Signal to Noise Ratio: 31 to 36 dB
Upstream Power Level: 37 to 49 dBmV
Downstream Power Level: +10 to -14 dBmV
FAQ Editor's note: Techs have allowed signals of +15 to -15 dBmv at my house and others in the area. This may very well be outside of specifications, but I had no problems

If your modem shows values outside of these ranges, contact Wave to have someone come out to fix the problem.