Please read and acknowledge, any non-acknowledgment of these simple yet required rules might incur considerable delays in response to you, or no response at all.

Note: When posting your request for support, please try to provide the following, or as much as possible. The more detail the shorter the delay in resolving problems/concerns on your issue. It is encouraged that you post in the public thread first. Reason being is some issues the public forums can easily resolve without much intervention from us, and less possibility of waiting for a response.

For AT&T DSL trouble (Non-prequal) customers only need this section

First things first: start a troubleshooting thread in those forums select your state or local ILEC:

For the Southwestern Bell (At&t southwest) forum for states: Arkansas, Kansas, Missouri, Oklahoma and Texas. Your forum is here (click)

For the Ameritech (at&t midwest) region covering states: Illinois, indiana, ohio, michigan, wisconsin. Your forum is located here (click)

For the (SNET) AT&T Northeast Forum region covering states: Connecticut, your forum is located here (click)

For the (bellsouth) AT&T Southeast Forum region covering states: LA, MS, AL, TN, KY, NC, SC, GA, FL, your forum is located here (click)

For the (Pacific bell/Pacbell) AT&T West Forum region covering states of California and Nevada, your forum is located here (click)

Note: reason why we have you start a thread out there is because there are techs, consultants, and just general dsl users that help each other in those forums. In some cases posting info that might help everyone (and lighten our load) see what the solution was. THis helps you, us, other people and even neighbors. It's these forums above that are the shining star, and it's greatest asset when we are working on the harder issues, or fixing larger problems, and keep people from waiting. We can't be everywhere, and at all hours, but the public forums can, and typically deliver! Please utilize them it's what makes what we do and offer even better!

After you have done the above, and worked with them.....

1. link to the above thread you started, this will help us in determining what you have tried so far and gives us some clues as to what is going on. You will also save us a lot of time and getting to people quicker if you start in the first section first.
   
2. ******** VERY IMPORTANT!!! *************
   The DSL telephone number, or fake TN. (which is likely also the billing telephone number):
   Note: If you do not have this number we will need the userid you registered with, this would
   be an e-mail address such as like "sample@sbcglobal.net"
   
3. DSL enabled number or member id that it is under with security code
4. The name on the account, or business name
   
5. Your name, if different from the account name or if you are the consultant for the business
   please specify this. If we are to contact you directly please specify this as well. If you are
   an alternate ISP, please specify if we have permission to contact your customer or just you.
   
6. How long have you had the service?
   
7. Due to some time constraints and such it might be easier, and less time consuming waiting or
   if we are behind, to open a trouble ticket on your behalf so you don't have to wait. By doing this
   we need to have an alternate number you can be reached at? Cell? work? 2nd phone line?
8. If there is a Splitter Outside or Filters at the jacks

For UVerse & ADSL pre-quals and upgrade requests:

If upgrading, the DSL telephone number; If new service, the billing phone number or SBC telephone number that you would like to put DSL on.

DSL enabled number or Member ID with security code

The complete mailing address including zip code

If the address is a new build

The account name

For upgrades: Your name, if different from the account name

If there is a Splitter Outside or Filters at the jacks

The address, including zip code

Speed package preferred?

If requested on upgrades, what would be a good time of day for a test with your modem at the phone box outside?