Comcast is providing this support forum as a secure area where members can directly discuss questions or issues specific to their Comcast service with Comcast agents. These agents are Broadband Reports members with full read and post access who will work to get your problem solved or your questions answered.

If you are having a specific problem with your Comcast service, please open a new topic on this site. Forum guidelines include:

• - Comcast agents will respond during certain business hours which will soon be established. Some exceptions may apply.
• - Please do not reply to your own posts.
• - Please keep all communications on a given issue to one thread so we can be sure to have all of the relevant information in one place.
• - Posts over 10 days old with no response will be locked.

If you have a generic issue or question, you may post it to the public Comcast HSI/CATV Forum.

PLEASE READ AND ACKNOWLEDGE

If you post and then realize you forgot to add something after your post is in the forum, please either edit the original post to add content or wait to post the additional info after the tech replies.

Please do not bump your thread. Bumping will result in a longer response time or your thread missed by the technicians completely.

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