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<title>Road Runner forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cable,rr</link>
<description>Road Runner forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 07 Feb 2012 23:12:39 EDT</pubDate>
<lastBuildDate>Tue, 07 Feb 2012 23:12:39 EDT</lastBuildDate>

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<item>
<title>Four months of high latency and slow speeds in Columbus,Ohio</title>
<link>http://www.dslreports.com/forum/remark,26725426</link>
<description><![CDATA[Since mid-September I've experienced high latency and erratic speeds from 7pm to 2am.  I've been in contact with TWC support since late September and there has been no improvement.  In December a technician inspected my equipment and issued me a new modem.

I've called tier 3 many times in the past few months and tell me they can't find an issue.  I've made a post on the direct forums, but they only forward my information to the tier 3 in my area.  TWC tells me I'm running too many applications or I'm told there is no issue with my connection.  There's clearly something wrong in my area.  Is there any way to get TWR to address my connection issue?

It's worth noting I've had this issue many times since I've used their internet service.  I had the same connectivity problems in December / January and June / July of last year. 

I've attached images of ping plots and speed tests.  All these were taken during peak hours.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26725426</guid>
<pubDate>2012-01-04 05:23:02</pubDate>
</item>

<item>
<title>[TWC] NEO: Wideband available Mansfield, OH</title>
<link>http://www.dslreports.com/forum/remark,26855080</link>
<description><![CDATA[The day has finally arrived. I seen an email from NEO (in my spam folder from 02/02) in regards to upgrading to Wideband to receive free phone (for a year) and whole home wifi. I thought well probably another improper marketing campaign to customers who can't get it. I called up and it's available to my surprise, my installation appointment is next Saturday. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855080</guid>
<pubDate>2012-02-04 21:37:37</pubDate>
</item>

<item>
<title>Is there a solution yet for the Wideband NY upload freezes?</title>
<link>http://www.dslreports.com/forum/remark,26866835</link>
<description><![CDATA[Hi everyone,

I switched from RR Turbo to Wideband in NYC about three months ago. Since I did, I've experienced a very annoying thing that a lot of forum members are apparently also seeing: whenever I try to upload a file over 250MB my connection just freezes and I have to reboot the modem for it to come back up.  

I tried all possible solutions, had the modem (Moto Surfboard SBG6580) replaced (twice), bridged to another router (a Netgear 3800 Premium), technicians came (also twice) and this is still happening every time I want to upload a file. TWC doesn't seem to know what to do.

So i was wondering if someone has figured out a solution for this. Everything else works great and i'm getting consistent 50/5 speeds, so i would hate to have to go back to RR Turbo because of that.

Any thoughts?

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26866835</guid>
<pubDate>2012-02-07 21:39:13</pubDate>
</item>

<item>
<title>Just Got Service</title>
<link>http://www.dslreports.com/forum/remark,26863963</link>
<description><![CDATA[So I just got Time Warner internet about an hour ago in the Cleveland, Ohio Area with the 30/5 connection.

The tech was friendly and did a nice job.   My Download Speed seems to be right on if not a tad higher 30.56Mbps.  Which is nice, however, my upload is only running between 1.7 - 3Mbps.  In all honesty I would rather loose a little of the download to gain the upload.  Will this fix it's self or anything I can do to help the upload speed?   I was more excited about getting 5Mbps upload then I actually was the download...  

I am running the tests over a Cat5 cable on my New Macbook Pro.  Wireless is shutoff.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26863963</guid>
<pubDate>2012-02-07 11:22:19</pubDate>
</item>

<item>
<title>[TWC] Time Warner Wideband 50Mbps Scam</title>
<link>http://www.dslreports.com/forum/remark,26854595</link>
<description><![CDATA[Anyone who is considering the Wideband service from Time Warner Cable (especially the 50 Mbps service) should consider the following:

The only modem/gateway they use CANNOT sustain 50Mbps down.  This is the Motorola SBG6580. From the day I got this service, the connection degrades over time (1-2 days) the connection degrades over time to 25-35 Mbps. I have had the modem replaced as well as everything on the pole outside. 

Tech support has observed this behavior directly and confirms that it's the modem but THEY CAN'T DO ANYTHING ABOUT IT. 

Modem configured wide open, network cards replaced, reset, nothing helps.

In essence, they are selling you 50 Mbps when they know you'll never be able to maintain that speed. 

So unless you like overpaying for your internet service, you may want to consider something else. 

I will admit they were very responsive about trying to fix the problem but it's sad that they knowingly can't deliver on the speeds they're selling you.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26854595</guid>
<pubDate>2012-02-04 18:26:53</pubDate>
</item>

<item>
<title>[TWC] RR &#x26;amp; Google</title>
<link>http://www.dslreports.com/forum/remark,26866448</link>
<description><![CDATA[Every now and then I have a real problem with all things Google.  I just did a speed test 2 minutes ago.. All was fine 23ms ping 20.5M download and .49 M up.
Now I go into gmail to get a file and I get this
[att=1]

But only Google.  Any one else?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26866448</guid>
<pubDate>2012-02-07 20:05:43</pubDate>
</item>

<item>
<title>Time Warner speeds in DFW</title>
<link>http://www.dslreports.com/forum/remark,26861946</link>
<description><![CDATA[I pay for the 30Mbps down 5Mbps package

Over the last two months I have experienced download speeds between 1Mbps and 8Mbps during peak usage. (Hours of 3:00 pm CST to 1:00 am CST). Not only is there speed loss but, the quality of the connection is very poor. Default sized ICMP packets are dropped 15% of the time.

Having 3 techs dispatched to my house.

Case #'s include:

8588327
8603036

WO#1000438830501045

I know this is an over-saturation issue and the nodes need to split to provide adequate bandwidth to the area. However, I've hit a brick wall...I've been promised a line tech will be out and a supervisor will contact me. This has never happened.

FYI as I write this I am on my second call to TW and have been on the line for 1hour and 4 minutes (most of which has been on hold)

So, I'm informing the DFW community of my opinion of TW: Horrible customer service, horrible internet service. I will not be spending any more hours working on this issue. I will be canceling my service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26861946</guid>
<pubDate>2012-02-06 21:10:23</pubDate>
</item>

<item>
<title>[TWC] Connection dropping every 2 minutes</title>
<link>http://www.dslreports.com/forum/remark,26861889</link>
<description><![CDATA[Hey everyone! I am hoping someone can assist me with an issue I am having. I have Road Roader High Speed internet with the Ubee Router/Modem. For weeks, every single day... during random times in the day... the internet will suddenly stop working. The router will reboot itself, work for a minute or two, then reboot, and etc etc. This can last for 30 minutes to hours. Here are the stats I am seeing...

Cable Modem Status
Item&#9;Status&#9;Comments
Acquired Downstream Channel&#9;&#9;627.000000 MHz&#9;&#9;Primary Downstream Locked
Ranged Upstream Channel&#9;&#9;33.000000 MHz&#9;&#9;Success
CM Provisioning State&#9;&#9;OK&#9;&#9;Operational

Cable Modem Downstream
DS-1&#9;DS-2&#9;DS-3&#9;DS-4
Frequency&#9;627000000&#9;N/A&#9;N/A&#9;N/A
Lock Status&#9;Locked&#9;N/A&#9;N/A&#9;N/A
Channel Id&#9;50&#9;N/A&#9;N/A&#9;N/A
Modulation&#9;256QAM&#9;N/A&#9;N/A&#9;N/A
Symbol Rate 
(Msym/sec)&#9;5.360537&#9;N/A&#9;N/A&#9;N/A
Interleave Depth&#9;I=32
J=4&#9;N/A&#9;N/A&#9;N/A
Power Level 
(dBmV)&#9;-1.8&#9;N/A&#9;N/A&#9;N/A
RxMER 
(dB)&#9;39.00&#9;N/A&#9;N/A&#9;N/A
Correctable
Codewords&#9;0&#9;N/A&#9;N/A&#9;N/A
Uncorrectable
Codewords&#9;0&#9;N/A&#9;N/A&#9;N/A

Cable Modem Upstream
US-1&#9;US-2&#9;US-3&#9;US-4
Channel Type&#9;3.0&#9;N/A&#9;N/A&#9;N/A
Channel Id&#9;3&#9;N/A&#9;N/A&#9;N/A
Frequency
(HZ)&#9;33000000&#9;N/A&#9;N/A&#9;N/A
Ranging Status&#9;Success&#9;N/A&#9;N/A&#9;N/A
Modulation&#9;16QAM&#9;N/A&#9;N/A&#9;N/A
Symbol Rate
(Ksym/sec)&#9;2560&#9;N/A&#9;N/A&#9;N/A
Mini-Slot Size&#9;2&#9;N/A&#9;N/A&#9;N/A
Power Level
(dBmV)&#9;52.7&#9;N/A&#9;N/A&#9;N/A
T1 Timeouts&#9;0&#9;N/A&#9;N/A&#9;N/A
T2 Timeouts&#9;0&#9;N/A&#9;N/A&#9;N/A
T3 Timeouts&#9;39&#9;N/A&#9;N/A&#9;N/A
T4 Timeouts&#9;0&#9;N/A&#9;N/A&#9;N/A

Cable Modem Event Log
First Time&#9;Last Time&#9;Priority&#9;Description
Tue Feb 07 01:12:12 2012&#9;Tue Feb 07 01:12:12 2012&#9;Error (4)&#9;Map Request Retry Timeout;CM-MAC=90:6e:bb:cb:9a:3d;CMTS-MAC=0...
Tue Feb 07 01:05:13 2012&#9;Tue Feb 07 01:05:13 2012&#9;Warning (5)&#9;DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Tue Feb 07 00:50:19 2012&#9;Tue Feb 07 00:50:19 2012&#9;Critical (3)&#9;Ranging Request Retries exhausted;CM-MAC=90:6e:bb:cb:9a:3d;CM...
Tue Feb 07 00:12:57 2012&#9;Tue Feb 07 00:12:57 2012&#9;Notice (6)&#9;Web user logged in from 192.168.0.10
Tue Feb 07 01:09:30 2012&#9;Tue Feb 07 01:09:30 2012&#9;Error (4)&#9;Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=90:6e:...
Tue Feb 07 01:09:30 2012&#9;Tue Feb 07 01:09:30 2012&#9;Error (4)&#9;Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=90:6e:...
Time Not Established&#9;Time Not Established&#9;Warning (5)&#9;DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Time Not Established&#9;Time Not Established&#9;Warning (5)&#9;MDD message timeout;CM-MAC=90:6e:bb:cb:9a:3d;CMTS-MAC=00:1d:7...
Time Not Established&#9;Time Not Established&#9;Warning (5)&#9;Lost MDD Timeout;CM-MAC=90:6e:bb:cb:9a:3d;CMTS-MAC=00:1d:70:a...
Tue Feb 07 01:09:08 2012&#9;Tue Feb 07 01:09:08 2012&#9;Critical (3)&#9;Unicast Ranging Received Abort Response - Re-initializing MAC...
Time Not Established&#9;Time Not Established&#9;Critical (3)&#9;No Ranging Response received - T3 time-out;CM-MAC=90:6e:bb:cb...
Time Not Established&#9;Time Not Established&#9;Critical (3)&#9;SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Time Not Established&#9;Time Not Established&#9;Critical (3)&#9;SYNC Timing Synchronization failure - Failed to acquire FEC f...

I hope I included everything. I have tweaked with many things to ensure it's nothing settings wise, called tech support... everything. I honestly dont have a vast knowledge of routers/modems, so I am not sure what I should be looking for. Its going to be several days before I can get someone out here, but I would really like to try to figure this out as my wife absolutely NEEDS the internet for her online classes. Thank you so much in advance!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26861889</guid>
<pubDate>2012-02-06 20:55:26</pubDate>
</item>

<item>
<title>[TWC] NEO, Dropping connection at night</title>
<link>http://www.dslreports.com/forum/remark,26862389</link>
<description><![CDATA[For the last week or so my connection is poor to losign connection at night. Its rock steady all day but after 10 it will lose connection off and on. Has anyone else had a similar issue.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862389</guid>
<pubDate>2012-02-06 22:56:44</pubDate>
</item>

<item>
<title>[TWC] Speed testing on TWC (The Worst Cable)</title>
<link>http://www.dslreports.com/forum/remark,26843311</link>
<description><![CDATA[Don't rely on ANY TWC speed test sites, use ONLY ones outside their network. TWC has pretty good speeds within their network, but that's the end of it. Anything outside TWC is SLOW, and Oversubscribed.
When they added the Buffalo-Niagara area,(When Adelphia went to prison for fraud)  they plugged it into their existing Rochester, NY operations which were already nearing subscriber maximum. Now with a few hundred thousand MORE subscribers, their gateways into the real Internet are hopelessly clogged. This is aggravated by their inherent refusal to spend money, while increasing customers bills on a monthly basis. Its no wonder they cant agree with their TV suppliers (you cant get the Buffalo Sabres for example in Buffalo) because theyre pinching pennies and loosing customers to direct TV.
Bottom line is if there were any alternative to TWC I'd dump them in a heartbeat. FIOS never completed their build, instead hooking up the rich areas like Amherst and they say they'll never so Buffalo, cause all the ghetto bums will be disconnected in 30 days anyways.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26843311</guid>
<pubDate>2012-02-02 07:30:39</pubDate>
</item>

<item>
<title>They Better Hurry with Docis 3.0!</title>
<link>http://www.dslreports.com/forum/remark,26846114</link>
<description><![CDATA[FTTH is being deployed in Northern Maine by Pioneer Broadband. Speed tiers have yet to be revealed. Hopefully this sparks Time Warner to step it up.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26846114</guid>
<pubDate>2012-02-02 16:37:52</pubDate>
</item>

<item>
<title>NYC Wide Band 30/5</title>
<link>http://www.dslreports.com/forum/remark,26841011</link>
<description><![CDATA[I just upgraded from standard road runner to wide band 30/5.  I am using my own modem SB6120.  When I go into the modem page 192.168.100.1, now it asks me for a password.   Anyone seeing the samething?  I had wide band 30/5 before with the same modem and it never asked for password.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26841011</guid>
<pubDate>2012-02-01 16:53:26</pubDate>
</item>

<item>
<title>[TWC] Roadrunner bad connection thru level3 Atlanta</title>
<link>http://www.dslreports.com/forum/remark,26852477</link>
<description><![CDATA[Is anyone else seeing high latency when going through the switches at level 3's hub in Atlanta. I am getting very high latency and very erratic and slow speeds on the speakeasy speed test in Atlanta.  Speed test run to other sites that don't go through Atlanta are fine. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26852477</guid>
<pubDate>2012-02-04 00:35:36</pubDate>
</item>

<item>
<title>[TWC] First/second hop problems, extremely slow</title>
<link>http://www.dslreports.com/forum/remark,26852483</link>
<description><![CDATA[I have tried connecting my computer directly to the modem, bypassing my router.

I've been having slow downs during peak hours and I understand it will get slow but I'm talking unberably slow to the point that my connection does not even work anymore.

I'm on the Wideband 50/5 plan with a Motorola SB6580 and this happens with me being connected directly to the modem bypassing the router as well as with the router connected.

I notice one thing in particular:

  1    1 ms    1 ms    1 ms  10.1.0.1
  2    66 ms    29 ms    19 ms  cpe-98-150-128-1.hawaii.res.rr.com [98.150.128.1
]
  3     9 ms     9 ms     9 ms  ge0-4-0-19-oahuhimili-rtr2.hawaii.rr.com [24.25.
231.97]
  4    68 ms    69 ms    67 ms  cpe-24-25-225-238.hawaii.rr.com [24.25.225.238]

  5   204 ms    71 ms    71 ms  be6-tustca1-rtr1.socal.rr.com [66.75.161.50]
  6    62 ms    64 ms    63 ms  ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
  7    61 ms    63 ms    63 ms  ae-1-0.pr0.lax10.tbone.rr.com [66.109.6.131]
  8    91 ms    88 ms    87 ms  72.14.197.157
  9    68 ms   112 ms    68 ms  64.233.174.238
 10   331 ms    63 ms    63 ms  72.14.236.11
 11   188 ms    67 ms    68 ms  lax02s01-in-f20.1e100.net [74.125.224.180]

Trace complete.

The second hop which I would like to believe is the first hop from my router to the cabinet along my street or junction box somewhere around my home, right?  I seem to have tons of issues with high response times, we're talking 1000+ms to a box that is supposedly pretty close by.

I have someone coming out next week but would love to see what you guys think.

As always, when I called in, the connection looks "perfect" with "no problems to report."

Also is there any specific reason why the 2nd hop which should be close by is experiencing such high latency?

My only other info is that this problem is EXTREMELY consistent during 9:00PM - 11:00PM.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26852483</guid>
<pubDate>2012-02-04 00:37:49</pubDate>
</item>

<item>
<title>[TWC] Wideband issues once again...</title>
<link>http://www.dslreports.com/forum/remark,26846303</link>
<description><![CDATA[Things had been working great since my last post here, but over the past 3-4 weeks we've been having some serious problems with our Wideband internet, I had everything set up with the Ubee modem in bridge mode, using my trusty D-link router. Had a At&t microcell and an xbox 360 wired to the d-link, everything else connected wirelessly. This worked wonderfully for months. I could use the xbox, while my while was streaming video upstairs and we had enough bandwidth to where neither of us had an issue. Then one night everything just stopped working, router appeared to no longer work. I went and purchased another router, same thing.

During all this, I rebooted everything multiple times, did all the normal things to try to get it all working again. Finally I reset the Ubee back to the original settings like Time Warner first installed it. This is working, but nowhere near the level it should be. Getting constant dropped connections (wired and wirelessly), the speeds have been wildly fluctuating (as low as 10/2, and high as 21/4), I have to reset the modem about once a day, and our M-cell won't work with it at all. I think we need to get a replacement modem, but I'm willing to try anything to get my connection back to what it once was. My wife is on my back to get this "$100 a month crappy internet" fixed!

I REALLY don't want to have to call customer support and talk to someone that thinks I have no clue about any of this. I'd really like to get my hands on a replacement modem though...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26846303</guid>
<pubDate>2012-02-02 17:14:45</pubDate>
</item>

<item>
<title>No default gateway/no access to config, new Ubee DDW36114D</title>
<link>http://www.dslreports.com/forum/remark,26851744</link>
<description><![CDATA[Scenerio: Just had a TWC guy come in today to set up a 30/5 wideband internet today (hudson valley, NY) and he got me started with the Ubee DDW36114D. Net works perfectly so far, wirelessly and wired.

The Problem: I can't access the web UI to change my SSID and password. Entering 192.168.0.1 like the manual said to do brings up an error that the page is not available. I switched to windows partition (I'm on a mac) and did an ipconfig /all to find out what the default gateway is. Unfortunately, the space was completely blank! I have no default gateway yet I can use the net just fine...it's a little confusing!

Questions:Should I factory reset the router by pushing the little button for 10 seconds? What happens if that doesn't work? I fear that calling TWC about my problem will lead to them saying something like "you shouldn't be futzing around there in the first place, call us whenever you want something changed so we can change it remotely." ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851744</guid>
<pubDate>2012-02-03 20:17:13</pubDate>
</item>

<item>
<title>Ubee DDW3611 Config</title>
<link>http://www.dslreports.com/forum/remark,26847183</link>
<description><![CDATA[I have two questions. Recently had Ubee installed. I called tech support for assistance in hiding my SSID. I was told by the tech it was not possible and I should not have accessed the Config. 5 Min later the SSID was switched back to the default and I'm not able to access using 192.168.0.1 or 192.168.100.1. Can TWC Lock me out from their end? Is it possible to Non Broadcast SSID on this unit?

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847183</guid>
<pubDate>2012-02-02 20:34:20</pubDate>
</item>

<item>
<title>Internet Speeds in Findlay, Oh/ Hancock County</title>
<link>http://www.dslreports.com/forum/remark,26847612</link>
<description><![CDATA[Anyone in Findlay or one of the Surrounding small towns in Hancock County Served by Time Warner getting crappy speeds lately?  Im subscribed to Earthlink 15/768 Service over the past couple of weeks the average throughput has gone to crap.

Speedtests on TW own webpage and Speedtest.net don't go much above 1 or 2 Mbps downstream.  

There has been a 3rd Party Contractor (for whom I don't know) that has recently put in a new Fiber line(with access covers) along CR313 from Findlay then turns down Twp Rd 36 (going west). Don't know if that is TWC or not.

I wonder if Findlay is having capacity issues with Wideband or something?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847612</guid>
<pubDate>2012-02-02 22:34:17</pubDate>
</item>

<item>
<title>Does TWC notify their subscribers of planned outages?</title>
<link>http://www.dslreports.com/forum/remark,26847102</link>
<description><![CDATA[For their services like Internet, TV, etc.?

I just noticed a planned five hours outage for tonight in my city on http://help.rr.com/HMSLogic/network_status.aspx ...

Thank you in advance. :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847102</guid>
<pubDate>2012-02-02 20:07:53</pubDate>
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