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<title>Road Runner forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cable,rr</link>
<description>Road Runner forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 20 May 2008 14:41:35 EDT</pubDate>
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<item>
<title>[TWC] Help - inside contacts TWC - Charlotte</title>
<link>http://www.dslreports.com/forum/remark,20475252</link>
<description><![CDATA[Does anyone have any inside contacts at TWC - Charlotte?

In September, TWC put a new trunk down at the street.  After my connection was switched over to this new trunk, my download speeds went down hill (upload isn't affected).

I started calling in early October and had techs come out.  This was on again, off again until late January when I started noticing a trend of speed reduction as the day got cooler.

Since March I have had 3 or 4 lead techs come out.  In early April the line to my home was replaced to deal with signal loss.  Once that was fixed, a packet loss problem was identified.  I had another tech out this past Friday (and I have another one scheduled to come out on Wednesday).

They keep telling me the line crew comes out and finds nothing.  Which, at the time of day they come out, they won't find anything.  My connection speed is fine from 3am until around 5:30pm.  After that, it is all down hill.  So, the line crew closes the call as though nothing happened.

Last night, at around 8:30pm I had a 512/470 speed test (on a line that is supposed to be 10/512).

When the techs do come out, they test the line at the pedistal.  Normally, they tell me, they like to see a 0.2% (or less) packet loss.  On Friday night, we were seeing 2% and I was getting around 1.7Mbps down.

I have asked repeatedly to speak with management and so far my pleas have been denied.

I managed to get a supervisor's name and number but so far he's not returned my calls.

I am to the point where I am ready to ditch TWC.  However, I have no alternative for broadband other than my Verizon card.  And that isn't supposed to be used full time.  I could call AT&T.  But because I'm so far away from the CO the best they tell me I can get is about 2-3Mbps for around $60/mo (including land line).]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20475252</guid>
<pubDate>2008-05-13 12:21:46</pubDate>
</item>

<item>
<title>what can be done about packet shaping?</title>
<link>http://www.dslreports.com/forum/remark,20504336</link>
<description><![CDATA[its driving me CRAZY! i cannot have more than 4 P2P apps running or my overall connection goes to crap!

i run 2 on each system and then also other processes are constantly opening and closing connections.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20504336</guid>
<pubDate>2008-05-18 23:51:55</pubDate>
</item>

<item>
<title>[TWC] is twc trying to screw me over?</title>
<link>http://www.dslreports.com/forum/remark,20511846</link>
<description><![CDATA[i got a box last week from twc in it was a brand new cable modem which i did not order or ask for. i read the letter that came with it and it said that they were looking at my account and that im not getting the advertised speeds im supposed to get with the road runner turbo. and that i should use the new box they send me and get rid of my linksys wcg200. i never had no problems with speeds or connection with my wcg200.i get really good speeds and i am thinking maybe time warner dont want me to have the wcg200 in my home because i have open ports and also because i setup a wireless network. time warner said in the letter they are going to riemburst me for all the months i had turbo speed. but really i am kind skeptical and im thinking these guys are just tyring to make me stop having wireless network and open ports. the new modem that came with it its black and skinny. it has no name what so ever no brand name. :| so i dont know what tyep of cable modem it is a paper came with it saying arris but it looks nothing like the picture. i can already tell that modem does not have wireless settings and im also betting that time warner will try to do something dumb and not let me open ports. what do you guys think? i mean how much more faster can i get if i have  turbo 10/1   
Download Speed: 9748 kbps (1218.5 KB/sec transfer rate)
Upload Speed: 955 kbps (119.4 KB/sec transfer rate
that is pretty fast for me and it looks normal but what do u guys think? should i switch modems or just keep wcg200]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20511846</guid>
<pubDate>2008-05-20 12:52:37</pubDate>
</item>

<item>
<title>[TWC] West LA: Modem keeps losing sync</title>
<link>http://www.dslreports.com/forum/remark,20492789</link>
<description><![CDATA[Starting last weekend, my cable modem keeps losing sync every 2-3 hours. It is an ABit cable modem and the light on the far right (sync to cable provider) will blink steadily. If I cycle power, it works again.

What could the problem be? My guess is power or signal?

This is what the modem diagnostics show:

Downstream Receive Power Level :&#9;-1.0 dBmV
Downstream SNR :&#9;36.9 dB
Upstream transmit Power Level :&#9;44.0 dBmV]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20492789</guid>
<pubDate>2008-05-16 12:12:34</pubDate>
</item>

<item>
<title>Speed increase in Greensboro</title>
<link>http://www.dslreports.com/forum/remark,20510680</link>
<description><![CDATA[ :D :D :D :D :D :D :D :D

I heard a radio commercial this morning which stated that TW had increased the basic RR speed to 7 Mbps and the Turbo to 10 Mbps.  So I came home and rebooted my modem and ran the speed test and found that the speed had in fact been increased.  Why TW does not tell its subscribers when they make such a change is beyond me.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20510680</guid>
<pubDate>2008-05-20 08:54:51</pubDate>
</item>

<item>
<title>[TWC] Time Warner Buffalo, NY</title>
<link>http://www.dslreports.com/forum/remark,20509630</link>
<description><![CDATA[Still going strong!

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20509630</guid>
<pubDate>2008-05-19 23:39:29</pubDate>
</item>

<item>
<title>Weird MAC addr issue in switch from RR to TWC Earthlink</title>
<link>http://www.dslreports.com/forum/remark,20485819</link>
<description><![CDATA[I switched from Road Runner Lite over TWC to Earthlink Standard over TWC (speed change also involved).  Typically, this is handled remotely at a technical level (updating their data-base downloading the appropriate bin file to the modem, etc.).  After the switch I notice that the router connected to the modem would refuse to hold on to the connection.  Yes, I tried the shut down restart sequence several times.  Going to WAN side I would see my (new) Earthlink IP address (as opposed to the RR IP address I previously had) - shortly after it got the IP address, DNS addresses and gateway I could connect for a few seconds and then the gateway would show "disconnected".

Interesting I pulled out an old router and it had absolutely no problem maintaining the connection.  Then what I tried is I cloned the mac address of the old router into the problematic router - no problem again.  So, I'm using my normal router (the "problematic" one) with a mac address different from its own.

So, it appears that the mac address that was used all these months and was associated with the Road Runner IP address I got will for some reason not work with my new Earthlink IP address - seems like its being remembered somewhere.  Any insights from someone with technical knowledge?
--
Russell]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20485819</guid>
<pubDate>2008-05-15 08:18:23</pubDate>
</item>

<item>
<title>[ Bright House] [CFL]  Any RR Turbo Customers in downtown Or</title>
<link>http://www.dslreports.com/forum/remark,20494593</link>
<description><![CDATA[Hey guys!

Saw a new mailer from RR that caught my eye -- they want me back and they want to offer "Turbo" 15/2 available immediately.

Has anyone subscribed to Turbo,  anywhere in the downtown Orlando area?

I ask because I had RR for a long time here,  then about a year or so back we seemed to become oversaturated -- high pings and low bandwidth in 2 seperate areas.   Could have been damage,  but we never got a satisfactory answer so most of the block moved over to DSL.

This offer is enticing enough to circle back... assuming whatever was boned in their network has uh,  been un boned.. :)

Thoughts?   THanks for your time!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20494593</guid>
<pubDate>2008-05-16 17:27:41</pubDate>
</item>

<item>
<title>[TWC] Slow speeds in Antelope Valley?</title>
<link>http://www.dslreports.com/forum/remark,20478831</link>
<description><![CDATA[It's been like this for a few weeks now, at first I thought it was a temporary thing but it seems to be getting worse and worse. It's unbearable during normal peak hours where before there were no peak hours, I would get my full speeds at any time, day or night. I am currently on the 10/1 tier.

The antelope valley includes the cities of Lancaster and Palmdale.

I just ran this speed test:
  

Information:
Cable Modem: Motorola Surfboard 5120
Modem MAC Address: 00:12:C9:9D:8C:B8

Downstream:
Frequency: 705000000 Hz 
SNR: 35 dB 
QAM: 256
Network Access Control Object: ON
Power Level: -1 dBmV  

Upstream:
Channel ID: 6
Frequency: 33000000 Hz
Ranging Service ID: 4446
Symbol Rate: 2.560 Msym/s
Power Level: 44 dBmV

I'm fairly confident that this is a widespread issue, can someone from the local office confirm?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20478831</guid>
<pubDate>2008-05-13 23:27:22</pubDate>
</item>

<item>
<title>Akron, OH - Time Warner Business Class??</title>
<link>http://www.dslreports.com/forum/remark,20493482</link>
<description><![CDATA[I own a business in Akron, OH and recently moved locations and started a search for a better internet provider. My first call was AT&T - they offer their Elite Business DSL service for $79.99 and it's 7mb/down and 768/up. Plenty fast for me, and quite reasonably priced.

Unfortunately, I was too far out and they could only offer me BASIC DSL, which won't cut it. My next call was Verizon, same thing. So I finally called TWC. I have RoadRunner in my home and like it alot, but I always heard TWC BC was very expensive. I ended up signing up for TWC BC because I had no real choice unless I wanted to spring for a T1 ($470/month). I'm only getting 6mb/down and 512/up for $129 a month!! WTF? That's vastly more expensive than residential service or AT&T and I had to sign a 36 month agreement.

Am I getting anything better for my extra price over Residential service?? More reliability, different routing, etc?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20493482</guid>
<pubDate>2008-05-16 14:11:39</pubDate>
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