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<title>Cable &#x26; Satellite TV forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/catv</link>
<description>Cable &#x26; Satellite TV forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 27 Jul 2008 03:37:41 EDT</pubDate>
<lastBuildDate>Sun, 27 Jul 2008 03:37:41 EDT</lastBuildDate>

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<item>
<title>[DISH] service calls</title>
<link>http://www.dslreports.com/forum/remark,20794827</link>
<description><![CDATA[In the spring in the trees begin to fill and I noticed that HD channels started tiling.  I placed a service call and a contractor showed up and stated that the installation was bad no line of site to call for a disconnect and then get reconnected for free and they would move the dish.  He stated that there is not much that he can do.  This sounded good to be true so I called back in to schedule another call.  On this call the rep said that billing would stop until the service is restored.  This time the technician stated that it is a bad install and the installer should not have place it there because the leaves would block the line of site.  He then said he would escalate this to a Customer Relations Manager and to call back in to schedule the service call.  After calling back in schedule the service call I waited and waited&#133;

Recently I started the inquiry to getting reconnected.  On Friday 7-11-08 began a series of frustating calls.  The first call ended with being rudely over talked and eventually hung up on.  Because that was the first call and looking to get some resolution I didn&#146;t get the name of that representative.  The next call was with NAME, refused to give his ID.  I also asked for the name of the previous representative and was refused this information also.  This call hit a stone wall with him explaining that he could not discuss the bill until we paid $$$ and made the account current.  When I asked about the disconnect request and the statement notification he stated &#147;I had to pay $$$ and make the account current before he could further discuss&#148;.  I asked about speaking to a manager and he stated that a manager could not help me resolve this until the account is &#147;made current&#148;.  So I asked for contact information for the complaint department.  

On Tuesday 7-15-08 I truly wanted to see what type of response I would get from customer service, I tried to have someone explain to me why a acknowledged bad install could get resolved.  I first talked to Jerold 9F0 and we started through the story and he was very helpful and say the trouble calls.  He couldn&#146;t explain why I stopped receiving the online reminders being emailed to me for my bill after I requested the disconnect or why the Relations Manager never call or showed for the trouble call.  He also stated that I was charged for the 1st trouble call and received a credit for that.  Also that we were given a month of credit.  Jerold abruptly stopped and stated that he had to leave his desk, I asked that he don&#146;t transfer me or disconnect but he insisted.  A few moments later Terry VN0 or Z she would not confirm.  Then came on the line, she stated what could she do for me.  I asked did Jerold tell here about our call and she stated &#147;No, my line rang and I answered&#148;.  She then stated again &#147;what can I do for you&#148;.  At this time I&#146;m sure she was in another department (Collection) and did not have a clue how to help me get service but was definitely going to want the account current before talking to me.  This time I gave her the condensed version of the story and she stated &#147;I needed to bring my account current before she could discuss anything&#148;.  At this time I new my options are few&#133;

I then ended the call and decided to try writing in to try to get some service.  
Letters in the mail and emailed.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20794827</guid>
<pubDate>2008-07-15 13:49:41</pubDate>
</item>

<item>
<title>[DIRECTV] DirecTV, Mastec stealing from contractors</title>
<link>http://www.dslreports.com/forum/remark,20836280</link>
<description><![CDATA[DirecTV and Mastec have used deceptive business practices to gain an unfair business advantage against the very workers providing installation services. These practices include charging companies full retail value for equipment that was installed and activated in customers homes, deducting money from pay with no back up or documentation to support legitimacy, providing forged documents in an attempt to collect money from contractors for equipment not received by contractor, charging for phone lines that were allegedly not connected at time of install with no regard for phone service availability at time of install or customer requests and/or denial of this connection, back charging contractors for faulty equipment that was beyond the control of the contractor (DirecTV of course having full knowledge of the inadequacies of their manufacturers), back charging contractors for problems as a result of customer error, collecting a large percentage of ancillary work fees despite the fact that the contractor provides all of the materials for the installation, and numerous other deceptive actions. Legal action is in progress, and reports have been filed with the Federal Trade Commission, The BBB and other Government agencies.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20836280</guid>
<pubDate>2008-07-23 12:08:56</pubDate>
</item>

<item>
<title>[DIRECTV] VOD question</title>
<link>http://www.dslreports.com/forum/remark,20851573</link>
<description><![CDATA[I can see myself using VOD a lot . . . mainly for movies. Since Comcast is talking about a 250GB monthly cap, I'm wondering how much bandwidth I'm using when I download a 90 minute HD movie.

Anyone know for sure?
Any URL that can tell me?
--
 &Ouml;&iquest;&Ouml;The Rules of Spam | Maryland's Newest Anti-Spam LawWhere are we going? And what's with the hand basket?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20851573</guid>
<pubDate>2008-07-26 09:24:07</pubDate>
</item>

<item>
<title>[DIRECTV] VOD failure</title>
<link>http://www.dslreports.com/forum/remark,20847366</link>
<description><![CDATA[For the past few days, I've had several failures of DirecTV's video on demand feature. Has anyone else had failure of their DirecTV video downloads recently?
--
"People demand freedom of speech as a compensation for the freedom of thought which they seldom use."]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20847366</guid>
<pubDate>2008-07-25 11:59:33</pubDate>
</item>

<item>
<title>[COX] Questions about signal strength...RF Parameters</title>
<link>http://www.dslreports.com/forum/remark,20817954</link>
<description><![CDATA[I currently have 3 cable boxes throughout our home. According to Cox one of them is getting a good signal, and the other two are weak. I am experiencing a lot of stuttering and pixelation on our HD channels. Please take a look at these screen shots. What is a good signal level...or RF Parameters?

Cox is telling me this one is getting a good signa and a Pioneer Voyagerl:
  

Here is my HDTV and Scientific Atlanta Explorer 4240HDC:
  

Here is my Scientific Atlanta Explorer 8300:
  

The cable runs are not long. Actually the Pioneer is the longest run in the house. I was going to run new lines to see if this improve the signal. If not, I may try a booster.

So what kind of signal level should I be looking for? What do the different measurements mean? Tuner, FDC, RDC?

Thanks in advance...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20817954</guid>
<pubDate>2008-07-19 19:47:20</pubDate>
</item>

<item>
<title>[DIRECTV] Final Warning  &#x22;Free HD Swap&#x22; - MPEG-2 Receivers</title>
<link>http://www.dslreports.com/forum/remark,20824378</link>
<description><![CDATA[Information Alert

Anyone who has an "older" DirecTV receiver/DVR, your time to receive a free replacement is rapidly diminishing. Rumor has it that this will be the last opportunity to get swapped for free....

Why do I need to worry about this ?
DirecTV has been migrating to a new form of broadcast signal  for several years (compression mechanism, for the techies - OLD = mpeg-2, NEW = mpeg-4). They are in the last phases of this migration, and the "old" signals will stop broadcasting - almost certainly before the end of 2008, and likely even sooner.

What receivers are "obsolete"?
Any HD receiver/DVR that is NOT DirecTV branded will stop receiving HD signals when the migration is complete. The DirecTiVO HR10-250 is also obsolete. All obsolesced HD receivers will still be able to receive SD signals for the time being.

What will I get?
DVR customers will receive an HR2x DVR, regular receivers will be replaced with H2x receivers. Included, if necessary, is a 5LNB dish and multiswitch upgrade.

You may be getting a phone call from DirecTV to make this offer. If you regularly ignore telemarketing calls (Caller ID never displays "DirecTV" - at least I've never seen it....), you will want to call them at 1-888-763-7772 and use the keywords "FREE HD SWAP".

Some people have been getting the following email, which contains a lot of the relevant info:

MPORTANT NEWS ABOUT YOUR HD SERVICE

Dear ****,

We have changed the manner in which we broadcast HD channels. Soon, your current DIRECTV&reg; High-Definition equipment will not be HD compatible. Please call 1-888-763-7772 today and DIRECTV will replace your incompatible HD equipment FREE OF CHARGE. No strings attached.

MORE CHANNELS IN HD
The new HD broadcasting method will allow DIRECTV to deliver more channels in HD. We recently launched 95 HD channels with this new method, and many more are coming soon.

THE LATEST EQUIPMENT--FREE
The HD programming you currently enjoy--NFL games, ESPN, ESPN2, TNT, HDNet, HBO&reg;, SHOWTIME&reg;--and others will need the latest HD equipment to be viewed in HD.

CALL NOW FOR YOUR FREE HD REPLACEMENT
Just call us at 1-888-763-7772 to schedule your appointment. Mention the "FREE HD SWAP" and we'll get your replacement HD equipment set up ASAP.

We apologize for any inconvenience this may cause, but we just want to continue to improve your HD experience with us. Thank you for being a loyal DIRECTV customer.

Best Regards,
Your DIRECTV Team
If you're in this category - don't wait!! Do it now!
--
If a pig loses its voice, is it disgruntled?
Living in "an optimized state of temporary chaos"]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20824378</guid>
<pubDate>2008-07-21 10:44:07</pubDate>
</item>

<item>
<title>[Satellite] SWM and modulators</title>
<link>http://www.dslreports.com/forum/remark,20834357</link>
<description><![CDATA[ok Sat gurus I need your thinking cap on for this. I currently have "d" with a SWM distributing signal through my house. Its a godsend because I cant do additional drops and I basically have no attic. 

I want to add a CCTV security system to my house and was curious how to distribute the feed. Some say with a splitter, programmable modulator and a diplexor, it can be done. However because I have the PI inside the house (no other choice) that you cant diplex before the PI.

Any super smart person out there have suggestions :)

GREATLY Appreciated]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20834357</guid>
<pubDate>2008-07-22 23:49:04</pubDate>
</item>

<item>
<title>[DIRECTV] Caller ID</title>
<link>http://www.dslreports.com/forum/remark,20841511</link>
<description><![CDATA[I have comcast internet and direct tv.  When I first hooked everything up incoming calls showed up on my TV (caller ID)

Now it doesn't.  What could have happened and or what can I do to get it back?  I try to navigate to caller id and messages on the direct tv menu but it does not let me select anything.  I know it works because it USE to work.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20841511</guid>
<pubDate>2008-07-24 11:11:10</pubDate>
</item>

<item>
<title>[COX] Cable signal split throughout home?</title>
<link>http://www.dslreports.com/forum/remark,20839124</link>
<description><![CDATA[Okay here is the deal. I have 4 rooms in which have a cable out on the wall. However, I have 1 receiver in which is connected to my living room tv via the cable out. Now, is it possible to setup 4 tv's in different rooms to be able to view different channels at once off one reciever?

Something tells me that I can't but I would like to double check.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20839124</guid>
<pubDate>2008-07-23 21:05:14</pubDate>
</item>

<item>
<title>[Cable] Best compression fitting / connector</title>
<link>http://www.dslreports.com/forum/remark,20800997</link>
<description><![CDATA[Hi, I&#146;m king of new in this subject. Can someone help me on desiring which is the best compression connector / fitting, the SNS1P6QS from Thomas & Betts or the PPC EX6 or the PPC EX6XL?

Hope someone can help.

Thanks!!

Andy.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20800997</guid>
<pubDate>2008-07-16 15:04:05</pubDate>
</item>

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