Suddenlink forum - dslreports.com community

New Download and upload speeds

2009-11-17 09:48:11

Recently Suddenlink, at no additional cost the the customer, upped the speeds, in my area, from 6000/256 to 8000/768. That would be a great thing if you were able to achieve the advertised speeds. The new 8000 down is a joke. Since the change in speeds, I am lucky to get 5000 to 6000 down. The uploads are great nearly always in the 800 range. On the other hand, my ping has again left the playing field. Before the change, I was pinging in the high 20's to mid 30's, SAME SERVERS as before, now I ping consistently in the high 60's to 90's. I assume that I will be stuck with Suddenlink unless I leave the area where I live.

Wireless service from Suddenlink?

2009-11-21 20:03:28

I was just looking at available wireless networks, from my notebook, here in Winterville, NC, and saw something interested. I saw two networks, named SUDDENLINK.NET-44F5 and SUDDENLINK.NET-26FD Both were secure, and having different signal levels. I realize anyone can name their SSID whatever they want, but found those very intersting. Any clues anyone? -- Give me bandwidth or give me death! http://www.dslreports.com/testhistory/661871/4f240

Suddenlink Phone in WV

2009-11-16 21:01:02

According to the Suddenlink rep I spoke to, I can get their phone service for only $20 more per month that I currently pay. That would be an overall savings of ~$50 compared to Verizon. Before I take the leap, I'd like some input. Their website offers too little information, so I'm asking you folks for help here. * My Verizon package gives me unlimited calling anywhere in the US, its territories, and Canada. Does Suddenlink phone offer this? * How is the sound quality? I live in the Pt. Pleasant area, if that matters. * Is the pricing information the lady gave me accurate, or is this a "low introductory rate?" * How invasive (and costly) is the installation process? At present, I rent, so I can't just start ripping stuff apart willy nilly. * How big of a pain is it to keep my current number? * Do the additional features (Anonymous Call Rejection, Call Waiting, Call Waiting ID, Caller ID Name & Number, Call Blocking, Three-Way Calling, Call Forwarding, TV Caller ID) cost extra? * If there's anything I should know, please fill me in. Thanks for any info you can provide.

Horrible latency all of a Sudden

2009-10-25 19:32:15

This past month our latency has taken a huge hit. Games on pc are becoming unplayable. Even connecting to a game over xbox live to my friend a block away on SL is unplayable cause of the lag. Here is a tracert to a TF2 Server we play on that we were getting around 40-50ms ping Tracing route to 202.54.137.174.ip.caratnetworks.com [174.137.54.202]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 98 ms 18 ms 13 ms 10.224.0.1 3 124 ms 18 ms 107 ms chrmsysc02-gex1-0-1.atw.sta.suddenlink.net [66.76.225.17] 4 29 ms 24 ms 26 ms chrmosrc02-gex3-9.atw.sta.suddenlink.net [66.76.225.5] 5 52 ms * 19 ms cdm-66-76-236-250.athn.suddenlink.net [66.76.236.250] 6 132 ms 129 ms 134 ms s66-76-168-9.bssr.suddenlink.net [66.76.168.9] 7 50 ms 349 ms 170 ms 207.88.183.41.ptr.us.xo.net [207.88.183.41] 8 720 ms 52 ms 275 ms 65.106.3.185.ptr.us.xo.net [65.106.3.185] 9 258 ms 39 ms 184 ms 207.88.15.25.ptr.us.xo.net [207.88.15.25] 10 518 ms 41 ms 95 ms 206.111.0.202.ptr.us.xo.net [206.111.0.202] 11 128 ms 402 ms 488 ms 0.ge-5-1-0.XL3.IAD8.ALTER.NET [152.63.41.154] 12 575 ms * 105 ms 0.so-7-0-0.XL1.CHI1.ALTER.NET [152.63.64.133] 13 301 ms 62 ms 241 ms POS6-0.GW5.CHI1.ALTER.NET [152.63.70.77] 14 651 ms 382 ms 193 ms allstream-gwy1-chi.customer.alter.net [65.195.241.150] 15 192 ms 250 ms 180 ms ge-wan7-1.hcap4-tor.bb.allstream.net [199.212.168.194] 16 411 ms 256 ms 377 ms 216.191.57.178 17 211 ms 224 ms 810 ms colo4500-to-core-main.bgp.mountaincable.net [24.102.5.13] 18 183 ms 220 ms 270 ms cn45-core.mountaincable.net [24.102.5.18] 19 297 ms 192 ms 523 ms 202.54.137.174.ip.caratnetworks.com [174.137.54.202] Trace complete. To DSLReports Tracing route to www.dslreports.com [209.123.109.175]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 36 ms 10 ms 179 ms 10.224.0.1 3 103 ms 9 ms 16 ms chrmsysc01-gex1-0-1.atw.sta.suddenlink.net [66.76.225.13] 4 48 ms 16 ms 9 ms chrmosrc01-gex3-9.atw.sta.suddenlink.net [66.76.225.1] 5 39 ms 65 ms 16 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236.253] 6 49 ms 32 ms 82 ms 66-76-232-41.tyrd.suddenlink.net [66.76.232.41] 7 82 ms 79 ms 70 ms xe-2-2-0.er1.ord7.us.above.net [64.124.200.189] 8 106 ms 136 ms 65 ms ge-2-1-0.mpr1.ord2.above.net [64.125.26.249] 9 33 ms 59 ms 42 ms ge-1-0-0.mpr1.ord2.us.above.net [64.125.26.185] 10 * 84 ms 79 ms so-1-1-0.mpr1.lga5.us.above.net [64.125.27.170] 11 70 ms 63 ms 179 ms xe-1-1-0.er1.lga5.us.above.net [64.125.26.162] 12 68 ms 45 ms 48 ms nyiix.ge-2-2-0.gbr1.nyc.nac.net [198.32.160.20] 13 76 ms 99 ms 142 ms 0.e1-4.tbr2.mmu.nac.net [209.123.10.77] 14 94 ms 121 ms 66 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21] 15 48 ms 62 ms 73 ms gi7-16.esd1.oct.nac.net [209.123.10.222] 16 183 ms 102 ms 115 ms www.dslreports.com [209.123.109.175] Trace complete. Another to my brothers WoW server that is normally 80-90ms Tracing route to 206.16.23.7 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 34 ms 62 ms 373 ms 10.224.0.1 3 228 ms * 141 ms chrmsysc01-gex1-0-1.atw.sta.suddenlink.net [66.76.225.13] 4 90 ms 10 ms 147 ms chrmosrc01-gex3-9.atw.sta.suddenlink.net [66.76.225.1] 5 35 ms 103 ms 12 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236.253] 6 36 ms 281 ms 173 ms 66-76-232-41.tyrd.suddenlink.net [66.76.232.41] 7 260 ms 137 ms 386 ms xe-2-2-0.er1.ord7.us.above.net [64.124.200.189] 8 297 ms 283 ms 43 ms xe-0-0-0.er2.ord7.above.net [64.125.26.246] 9 * 451 ms 120 ms 192.205.36.29 10 * 108 ms 172 ms cr2.cgcil.ip.att.net [12.122.87.6] 11 85 ms 492 ms 131 ms cr2.sl9mo.ip.att.net [12.122.2.22] 12 418 ms 515 ms * cr1.sl9mo.ip.att.net [12.122.2.217] 13 91 ms 67 ms 305 ms cr2.dlstx.ip.att.net [12.122.3.221] 14 247 ms 64 ms 253 ms gar23.dlstx.ip.att.net [12.122.138.161] 15 193 ms 249 ms 124 ms 12-122-254-154.attens.net [12.122.254.154] 16 437 ms 806 ms 200 ms 63.241.193.150 17 247 ms 278 ms 156 ms 206.16.27.204 18 108 ms 89 ms 103 ms 206.16.23.7 Trace complete. Signal lvls Downstream Frequency - 729000000 Hz Signal To Noise Ratio - 35.3 dB Power Level - 0.6 dBmV Upstream Channel ID - 1 Frequency - 32000000 Hz Power - 48.0 dBmV

Getting fed up

2009-11-11 14:20:43

I am in Canyon,Tx and I am lucky to get 100 kb on any speed test. How do I post the results?

What's up with this ping loss situation?

2009-11-08 13:25:14

http://www.dslreports.com/linequality/nil/2584079 Can someone advise me as to what is causing this, and what other tests i can perform? I can't get much of a solid connection-- I've just updated my router's firmware, selected pingable, and I'm running windows 7. I'm not sure how to read this data except for the 3 out of 4 "FAIL" remarks. I failed something, so perhaps I'm onto something. There wasn't a guide that i could find about these failed tests. Please advise... any help is much appreciated. Eureka, Ca edit 1: turned off firewall entirely, still got similar results http://www.dslreports.com/linequality/nil/2584099 edit 2: turned off avast and rearranged cable modem and router far far away from potential electromagnetic interference.

Issues get them to run a tap to the house?

2009-10-07 21:21:49

We scheduled to have a 3 service bundle installed last Tuesday (9/29/09) Installer came out to do his job. He was worried about the distance from the street to our house, so he brought out a measuring device and walked the line. Turns out we need a tap (correct terminology?) ran closer to the house. So its been a week later Ive called customer service and they put me on hold so she could call the plant manager? Turns out they have to build something? (cost $900?) and would take 35-40 days before completion. Does any of this sound right? And what takes 40 days to build that is comprised of stretching a cable between two poles and then attaching the new service tab at one end? Any idea folks? Thanks

Quality of Suddenlink telephone service in Bossier city,LA

2009-11-08 10:33:41

I current use direct tv and I am not switching my television from them. however, I am interested in Suddenlink telephone and internet. How is te quality of the installation of the phone service (do their techs know what they are doing with phone) I have three land lines now with AT&T/Bell South. Suddenlink says I would have to have two of their boxes to get three phone lines. Am I opening a can of worms with Suddenlink in Bossier City ? I have a can of worms now with Bell South-- Bell south will not repair a problem line. thanks S

We bought a suddenlink cable box

2009-09-06 12:34:51

When we got services from suddenlink in Midland, TX we bought their cable box, which is also a DVR. Now we moved and in our new house the cable is badly messed up. The landlord provides satellite dishes so we most likely will change our TV and Internet over to AT&T or something like that because he won't have the cable fixed and we are not willing to pay for it ourselves. Does anybody know if suddenlink will take the bought and completely paid for cable box back and give us some money back or can we sell it privately somewhere to someone?

Crazy stupid routing from San Angelo to Dallas

2009-10-19 04:08:19

A tracert to this dedicated box in Dallas gets routed from West/Central Texas to Chicago then to Denver then to Dallas. 1 <1 ms <1 ms <1 ms TEW-639GR [192.168.10.1] 2 389 ms 304 ms 6 ms 10.250.0.1 3 8 ms 7 ms 8 ms cdm-66-76-46-169.susp.suddenlink.net [66.76.46.169] 4 19 ms 18 ms 17 ms cdm-66-76-46-181.susp.suddenlink.net [66.76.46.181] 5 30 ms 28 ms 27 ms cdm-66-76-31-73.lfkn.suddenlink.net [66.76.31.73] 6 30 ms 29 ms 29 ms cdm-66-76-30-125.tylrtx.suddenlink.net [66.76.30.125] 7 33 ms 30 ms 29 ms cdm-66-76-30-6.tylrtx.suddenlink.net [66.76.30.6] 8 452 ms 435 ms 331 ms 66-76-232-17.tyrd.suddenlink.net [66.76.232.17] 9 61 ms 59 ms 59 ms 66-76-232-1.tyrd.suddenlink.net [66.76.232.1] 10 64 ms 59 ms 67 ms xe-10-3-0.edge3.Chicago3.Level3.net [4.53.96.13] 11 65 ms 71 ms 71 ms ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30] 12 61 ms 60 ms 61 ms ae-6.ebr1.Chicago2.Level3.net [4.69.140.190] 13 84 ms 89 ms 89 ms ae-3.ebr2.Denver1.Level3.net [4.69.132.61] 14 96 ms 89 ms 91 ms ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37] 15 406 ms 109 ms 105 ms ae-2.ebr2.Dallas1.Level3.net [4.69.132.106] 16 100 ms 100 ms 99 ms ae-21-70.car1.Dallas1.Level3.net [4.69.145.67] 17 318 ms 261 ms 379 ms CWIE-LLC.car1.Dallas1.Level3.net [4.59.113.70] 18 99 ms 116 ms 99 ms dallas.colocrossing.com [72.249.94.147] I called 'tech support' a few times, and they basically told me that they can only escalate for 'DNS' issues... any suggestions?