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<title>Suddenlink forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cebridge</link>
<description>Suddenlink forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Fri, 25 Jul 2008 12:31:39 EDT</pubDate>
<lastBuildDate>Fri, 25 Jul 2008 12:31:39 EDT</lastBuildDate>

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<item>
<title>New HD Channels in Texas, but nowhere else?</title>
<link>http://www.dslreports.com/forum/remark,20837645</link>
<description><![CDATA[I was hoping we would get the new HD channels that West Texas did here in Bossier City, LA, but nothing yet. And no one has any information either.

Maybe Pete can come in and give us an update?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20837645</guid>
<pubDate>2008-07-23 16:40:45</pubDate>
</item>

<item>
<title>Suddenlink Telephone</title>
<link>http://www.dslreports.com/forum/remark,20761719</link>
<description><![CDATA[Verizon has raised their rates again on my Freedom Essentials plan and I am considering Suddenlink telephone service. I received a brochure in the mail today offering phone for an additional $30 per month. I live in St. Albans, WV and am wondering if users of the phone service are satisfied. The rate seems too good to be true. I currently have internet and digital tv service from Suddenlink and am pleased with the value received for my money. Any information you could provide would be appreciated. Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20761719</guid>
<pubDate>2008-07-08 22:42:03</pubDate>
</item>

<item>
<title>Suddenlink Drop and Comeback Connectivity</title>
<link>http://www.dslreports.com/forum/remark,20840034</link>
<description><![CDATA[My Suddenlink connection often drop and come back, I mean the speed is amazing while the connection is going on, but it drops too often, so while I'm streaming a video and if it drops, I can only watch like 40 seconds of the video 
http://www.broadbandreports.com/forum/r20726735-10-Things-I-cant-do-with-my-SuddenLink-Broadband-Connection
Like this guy describes.
And if I'm downloading a huge file, and then the connection drops, it'll stuck at whatever %. Unless I use a download manager to resume or else I'll not get the file or the website does not support resuming, so what is up with this drop and come back connectivity problem with Suddenlink?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20840034</guid>
<pubDate>2008-07-24 00:26:57</pubDate>
</item>

<item>
<title>Giving Up on Suddenlink</title>
<link>http://www.dslreports.com/forum/remark,20713258</link>
<description><![CDATA[Well, I think I've had it with Suddenlink.  I'm told that both of the amps in front of my house have been replaced, and the last thing they did was replace the line to my house (finally).  

I must admit that the gentleman (Technical Operations Manager) that has made many trips to my house, has been helpful and informative in letting me know what's going on.  He has even made a few trips here in the middle of the night (surveilance footage).  

After replacing my line last week, he said that's the last thing he could do and that he would let his superiors know what he has done, and what he has found.  

My HD channels haven't been pixelating/lagging anymore, that I know of (dont watch too much TV), but my wife hasn't complained much.  The non-hd channels are a little fuzzy, both digital and analog, but the analog channels have always been fuzzy.

My problem is that I'm still getting 1-4mbit most of the time, even to THEIR test server. Sometimes it will hit 9mbit, but my QoS is always less than 90%, sometimes as low as 50%. You would think that there would NEVER be a speed issue to THEIR servers, assuming that they're even on Suddenlink's network.

Though the latency has improved, it still laggs out sometimes.  I tried playing Battlefield 2 again this past week, and every server I get on, it lags me out and tells me theres a problem with my connection within a few minutes.

The manger that's been trying to fix me, his email has auto responded with a vacation notice this past week, but I think I'm going to look into other options if this can't be fixed by the end of the week, since I still got my bill this week.  Verizon has 7m/1m service in my town now, and DirectTV has a pretty awesome HD line up.  I used to have verizon dsl and I always got my speed, and latency to the CO was never higher that 3-5ms, 1ms 90% of the time.

What do you guys think I should do?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20713258</guid>
<pubDate>2008-06-28 16:06:10</pubDate>
</item>

<item>
<title>So long, SuddenLink!</title>
<link>http://www.dslreports.com/forum/remark,20769832</link>
<description><![CDATA[Happy trails, my friends.  Happy trails.

Let's see how quick SuddenSh*t's Customer Service is at taking cancellations :)

But in all seriousness, Yay for me.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20769832</guid>
<pubDate>2008-07-10 12:49:34</pubDate>
</item>

<item>
<title>suddenlink motorola errors</title>
<link>http://www.dslreports.com/forum/remark,20823139</link>
<description><![CDATA[havent called them yet but theres a pretty good upstream at like 53dbs mostly it goes. fine up to like the past 3 weeks or so.

//cable modem logs//
DS multicast is not mapped to SAID
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
SA Map State Machine Started
No Ranging Response received - T3 time-out]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20823139</guid>
<pubDate>2008-07-21 00:18:05</pubDate>
</item>

<item>
<title>Why can&#x27;t they keep me connected and fix my packet loss???</title>
<link>http://www.dslreports.com/forum/remark,20765113</link>
<description><![CDATA[Ok so I'm pretty far from a subject matter expert regarding networking and internet connections but here's my story...
Moved to Pflugerville TX last year and had no option but Suddenlink. Hadn't even heard of them before but I understand they used to be Cox so I expected solid performance. I subscribe to the 10mbps package which is their most expensive offered here as I play a lot of on-line games and lag kills in gaming. For a while the service was great. No downtime and always low latency. About three months ago though I started seeing tremendous lag spikes (starting at 110ms and spiking to over 2000ms) usually followed by a 10-15 second disconnect from the internet. The strangest thing was this seemed to happen mostly between the hours of 7PM to midnight. I could be up all day but like clockwork 7pm would roll around and I;d start disconnecting.

I ran tracerts tot he game servers and was finding packet losses on hops 2 through 5 (all suddenlink nodes).

tech came out, couldn't find anything wrong but the problem continued. I began e-mailing with the tech's supervisor, sending him copies of the tracerts which he was sending to his network specialist. Again, while they could clearly see the packet loss on their nodes they couldn't provide any solutions.

Two weeks ago I came home from a trip to find a note on my door saying a tech came by to repair some outside equipment and all should be working now. No such luck. The problems not only have continued but have gotten worse. Last night I ran tracerts and had one packet lost on every hop but the first. This morning the same thing and when I arrived home tonight, the same thing. Their only response is that there are known issues with some ATT nodes posted on the world of warcraft forums (though the forum mod posted that those issues have been resolved). They offered no explenation for the losses on the earlier hops. They have also stopped responding to my e-mails as of about 2 weeks ago so I'm assuming they think I'll just eventually give up.

Net/Net is between internet and tv I spend $160 a month with Suddenlink and another $40 a month for access to game services none of which I can enjoy any longer. It;s gotten so bad that my WoW guild has told me I can't raid any longer until this is fixed because my constant disconnects cause wipes (I don't blame them. Who wants their main healer disconnecting int he middle of boss fights?). I pay this money to be entertained, not to be frustrated with horrible service. As soon as FIOS comes out here you can bet I'll be making the switch. oh yeah, I mentioned fiber to the tech and was told it's an unproven tech and that it would be a waste of money.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20765113</guid>
<pubDate>2008-07-09 15:26:00</pubDate>
</item>

<item>
<title>slow download to rapidshare.com</title>
<link>http://www.dslreports.com/forum/remark,20417901</link>
<description><![CDATA[I'm having big problems and don't know enough to identify where my problem is.  I can download anywhere else pretty good.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\virgil>cd c:\

c:\>ping rapidshare.com

Pinging rapidshare.com [195.122.131.13] with 32 bytes of data:
Reply from 195.122.131.13: bytes=32 time=175ms TTL=49
Reply from 195.122.131.13: bytes=32 time=156ms TTL=49
Reply from 195.122.131.13: bytes=32 time=155ms TTL=49
Reply from 195.122.131.13: bytes=32 time=154ms TTL=49

Ping statistics for 195.122.131.13:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 154ms, Maximum = 175ms, Average = 160ms

c:\>tracert rapidshare.com

Tracing route to rapidshare.com [195.122.131.13]
over a maximum of 30 hops:

  1    15 ms    10 ms    15 ms  r74-193-139-1.lkchcmta01.lkchla.by.dh.suddenlink
.net [74.193.139.1]
  2     9 ms    11 ms    11 ms  laftaggc01-fex0303.ma.dl.suddenlink.net [208.180
.48.121]
  3    17 ms    17 ms    28 ms  shvpbbrc01-gew0204.ma.dl.suddenlink.net [208.180
.197.81]
  4    25 ms    18 ms    18 ms  cdm-66-76-31-37.lfkn.suddenlink.net [66.76.31.37
]
  5    21 ms    21 ms    35 ms  cdm-66-76-31-34.lfkn.suddenlink.net [66.76.31.34
]
  6    21 ms    33 ms    21 ms  cdm-66-76-30-133.tylrtx.suddenlink.net [66.76.30
.133]
  7    20 ms    20 ms    21 ms  cdm-66-76-30-5.tylrtx.suddenlink.net [66.76.30.5
]
  8    25 ms    26 ms    25 ms  te-7-4.car4.Dallas1.Level3.net [4.71.122.17]
  9    23 ms    32 ms     *     vlan89.csw3.Dallas1.Level3.net [4.68.19.190]
 10    34 ms    35 ms    35 ms  ae-83-83.ebr3.Dallas1.Level3.net [4.69.136.161]

 11    77 ms    73 ms    72 ms  ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
 12    64 ms    71 ms    71 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
 13    68 ms    67 ms    71 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 14    71 ms    70 ms    72 ms  ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
 15   159 ms   160 ms   162 ms  ae-44.ebr2.Paris1.Level3.net [4.69.137.61]
 16   163 ms   161 ms   163 ms  ae-2.ebr1.Frankfurt1.Level3.net [4.69.132.142]
 17   161 ms   154 ms   155 ms  ae-13-55.car3.Frankfurt1.Level3.net [4.68.118.14
5]
 18   171 ms   156 ms   153 ms  rapidshare.com [195.122.131.13]

Trace complete.

c:\>  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20417901</guid>
<pubDate>2008-05-01 18:53:55</pubDate>
</item>

<item>
<title>Cable modem</title>
<link>http://www.dslreports.com/forum/remark,20776996</link>
<description><![CDATA[  What brand, and model is Suddenlink using?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20776996</guid>
<pubDate>2008-07-11 18:04:20</pubDate>
</item>

<item>
<title>Anyone else having problems in WV?</title>
<link>http://www.dslreports.com/forum/remark,20773568</link>
<description><![CDATA[I live close to Elkins and have been having difficulties lately. There has been a scrolling ad on the Weather Channel about upgrades and to expect outages from 12 a.m. to 6 a.m. The ad has been running for the past month or so. I expected a few interruptions, however, I'm having problem staying connected and having to reload pages many times just to see them and this has been going on for over two weeks.

Does anyone have any idea what is going on in WV? Is anyone else having the same problems?

Thanks,
Shark
--
If we quit voting, will they all just go away?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20773568</guid>
<pubDate>2008-07-11 02:43:30</pubDate>
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