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<title>Charter HSI/CATV forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/charter</link>
<description>Charter HSI/CATV forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 20 Aug 2008 21:38:03 EDT</pubDate>
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<item>
<title>[HSI] Business Internet support can be slow to arive on site</title>
<link>http://www.dslreports.com/forum/remark,20982180</link>
<description><![CDATA[I had an appointment for our High Speed business internet today setup for 3pm-5pm, and despite calling in to check on the status of a tech a few times, I ended up waiting until 7:45pm, at which point I gave up, called Charter business tech support and told them not to send a tech because I was going home and I rescheduled. 

It wasn't anything terribly important, and I realize the techs get held up on jobs that take longer than expected - it would just be nice if I didn't have to wait more than hour and a half...past the 5pm time they had mentioned.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20982180</guid>
<pubDate>2008-08-20 21:26:34</pubDate>
</item>

<item>
<title>[Telephone] Considering switching to Charter Telephone</title>
<link>http://www.dslreports.com/forum/remark,20980870</link>
<description><![CDATA[We've had Charter's cable & internet since moving to Birmingham in January and am now considering adding their phone service (switching from AT&T).

Before doing this, I wanted to check to see if anyone had anything good or bad to say about the service or the changeover process.

We have a single phone line with 6 telephones and a fax-modem connected.  Everyone has a cell phone so our land-line is mainly used as our 'home phone number' when we don't want to give out our cell numbers.  

My mother-in-law hates calling cell phones (why, I don't know...) so she always calls my wife on it.  My wife also feels more secure with a 'real' phone available for emergencies.

I'm mainly looking to switch to save some money, but I'd like to know if there are any other advantages or disadvantages.

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20980870</guid>
<pubDate>2008-08-20 16:44:18</pubDate>
</item>

<item>
<title>So when thy had that auction....</title>
<link>http://www.dslreports.com/forum/remark,20958699</link>
<description><![CDATA[Did the guy ever go through with it? The reason I ask is I just got this email form Charter:

Congratulations!  You&#146;ve won Charter High-Speed&reg; Internet for life!  You were one of the ten highest bidders we are accepting from our High-Speed for Life auction that took place in March of this year.  You must contact us within 24 hours of receipt of this email or we will move on to the next ten highest bidders.  My contact information is below.

The winning bid amount for this service is $23,320. Upon hearing from you, I will be sending you a service agreement next week for you to review and sign. Please keep in mind, the money collected for your High Speed for Life service will be donated to the United Way.

We need to discuss method of payment for the $23,320. We will accept credit card or cash. Once paid, the services will be turned on for life per the terms and conditions.

Thanks again,

Cynthia {Removed}
{removed}@chartercom.com
Online Marketing Manager

Charter Communications

Or are they just trying to sap more money from more people? The email given is a valid Charter email and the phone number is valid as well. Pretty interesting though that I got this LOL Charter doesn't even server my area.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20958699</guid>
<pubDate>2008-08-16 01:14:33</pubDate>
</item>

<item>
<title>[News Groups] How to create a newsgroup account?</title>
<link>http://www.dslreports.com/forum/remark,20980422</link>
<description><![CDATA[How do I go about creating a newsgroup account?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20980422</guid>
<pubDate>2008-08-20 15:27:15</pubDate>
</item>

<item>
<title>Can I use my own extra DCT700 ? (revived)</title>
<link>http://www.dslreports.com/forum/remark,20981068</link>
<description><![CDATA[There once was a thread http://www.dslreports.com/forum/r20471933-Can-I-use-my-own-extra-DCT700- about this.

Charter Wisconsin is proposing to move a number of channels from analog to clear QAM digital.  I'm exploring inexpensive ways for people to get QAM tuning.

Ye olde Motorola DCT 700 shows up on eBay in the $50 range.  This is certainly the converter that Charter has been using, even up through the July 2008 end of their waiver to keep using it.  The previous thread claimed that the 1992 Cable Act requires Charter to allow customers to use compatible equipment.  

When I tried Charter's LiveChat, the CSRs said, no way, you have to rent them from us.  They have to be reprogrammed, they said, and they won't do that.  Other commenters say Charter might charge a setup fee to add it to your account, and they might even charge rent.  Similarly, they told me I can't even borrow a friend's existing Charter-blessed converter to try at my place - it, too, would need to be authorized for my account.

What's a more definitive, more technical explanation?  Is there a better cheap route to clear QAM tuning?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20981068</guid>
<pubDate>2008-08-20 17:29:14</pubDate>
</item>

<item>
<title>Can&#x27;t get to certain sites</title>
<link>http://www.dslreports.com/forum/remark,20932266</link>
<description><![CDATA[Okay weird question.  I know that the DNS issues have been fairly well documented BUT maybe there is a logical explanation for the following:

I couldn't get to certain obscure sites like...Google and such.  So, since I have a broadband card from verizon and 3 PC's on the network decided to see if it was a PC in particular, the network, charter etc...I determined that Charter had a DNS issue and changed everything.  I am using open DNS today.  I can still get to most sites but not all except when I use my broadband card.  That seems to let me get to the same sites I couldn't reach via Charter.  Sometimes it will be as simple as being able to reach a site but I can't log in because an auth page is showing unreachable.

Ideas.  Charter India/Philippines wasn't much help.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20932266</guid>
<pubDate>2008-08-11 08:39:17</pubDate>
</item>

<item>
<title>Madison and so on</title>
<link>http://www.dslreports.com/forum/remark,20908663</link>
<description><![CDATA[On Charter's Website for recent changes it like says TV Channel moved to 99 and CW added to 2 but the Listings Online don't show that so it's it true and other changes coming up for the Stougton,WI area?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20908663</guid>
<pubDate>2008-08-06 14:15:13</pubDate>
</item>

<item>
<title>[CATV] lost analog channels from basic/extended disappointing</title>
<link>http://www.dslreports.com/forum/remark,20966750</link>
<description><![CDATA[I guess this is the trend for cable providers to free up bandwidth to make room for our digital universe?

  Our area had 6 or so channels that use to be available without the need for a cable box (TCM, Bravo, Soapnet, GSN,...) but for whatever reason are no longer there... even though the message was that these channels moved to what I thought was a range that I could view (ie: TCM moved from 49 to like 88 or something).  but nope, not there anymore.  So i dig around, and low an behold, they've gone to a "extended digital" package... my television has a QAM card, and I can see some local channels in HD, but after scanning for new digital channels... nothing showed up.

so what gives?  

are these now requiring additional service fees and a cable box (more fees) to watch?

in 2009, can i expect the rest of the basic/extended to all go digital too... basically putting me in the dark?

I read this about charter's digital transition FAQ:
'http://www.charter.com/customers/support.aspx?SupportArticleID=1986'

 quote:...
    *  As a Charter residential or business customer, we&#146;ve got you covered. We offer you the best solution for the Digital Transition.
    * If your TV is connected to Charter Cable or Charter Digital Cable, you can sit back and relax, you don&#146;t have to do anything!
    * Have analog TVs that aren&#146;t connected to Charter yet? No problem. We have solutions for you. A Charter technician can get your TVs properly connected to Charter &#150; often no receiver box is needed.


I think points 2 and 3 are wrong.  I apparently do have to do something (like change subscriptions), and apparently a receiver box is needed.

If i go to the local office and rent a digital receiver would these program channels work again?

Will anything in the future be able to be viewed with my QAM tuner?

I'm a little confused by all of this.
--
-= ok, who turned out the lights? =-]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20966750</guid>
<pubDate>2008-08-18 00:38:42</pubDate>
</item>

<item>
<title>[HSI] Need help getting useful information about HSI</title>
<link>http://www.dslreports.com/forum/remark,20976263</link>
<description><![CDATA[Charter calls my house offering HSI in their promotions. We call them back to order and they say not available. Website says not available also only cable TV. Charter calls us again and says node has been upgraded in our area to support HSI. We call back and they say again not available.

Does anyone know what areas in Washington Parish, Louisiana can get HSI or if Charter is ever going to expand it to there?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20976263</guid>
<pubDate>2008-08-19 20:00:05</pubDate>
</item>

<item>
<title>Pixelation on fast HD movies</title>
<link>http://www.dslreports.com/forum/remark,20970898</link>
<description><![CDATA[I just bought my first HDTV, a Sony 52" LCD W series, 120hz, etc. I paid for the Charter HD services, and overall it looks excellent.

However, I recorded Transformers (I know, bad movie, but I'm still digging on the resolution) and the fast scenes (ie: robot fights, whip pans, etc.) are pixelized. This isn't tiling, as in bad reception. These are tiny yet visible pixels, like the image is briefly blown up from half resolution.

Is this the LCD blur I've read about (doesn't look blurry, pixels are very sharp), or perhaps the HD compression I've also read about? Or is this just how HD looks with fast action? Would switching to dish fix this?

Dramas look great, even the Transformers dialog scenes look great. But as soon as we move to ultrafast action it looks like non-HD blown up to fit my screen.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20970898</guid>
<pubDate>2008-08-18 19:45:08</pubDate>
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