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<title>Charter HSI/CATV forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/charter</link>
<description>Charter HSI/CATV forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 23:37:54 EDT</pubDate>
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<title>Slow speed/high latency Riverside, CA</title>
<link>http://www.dslreports.com/forum/remark,23377804</link>
<description><![CDATA[I live near UCR in Riverside California and I've been experiencing slow download speed and very high latency while gaming all day and night today. It's almost 11PM and it has gotten maybe 10% better. Anyone else experiencing this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23377804</guid>
<pubDate>2009-11-22 01:49:10</pubDate>
</item>

<item>
<title>[News Groups] 502 error, too many connections</title>
<link>http://www.dslreports.com/forum/remark,23371931</link>
<description><![CDATA[I get this error message often when posting a message on a newsgroup. When it occurs, the message won't post.  It just happened and I called Charter support and spoke with a tech who didn't have any idea what a newsgroup was.  She "upgraded" me which in this case meant she told me to get in touch with Highwinds Media support", the newgroup provider.  What great support, next thing you know they'll be referring me to the White House.

Can anyone here help me with this problem.  As far as I know I only have one connection (what exactly is a "connection" in this context?), but I have this problem regularly and I loose the ability to communicate with newsgroups when it happens.

John]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23371931</guid>
<pubDate>2009-11-20 17:16:26</pubDate>
</item>

<item>
<title>[HSI] Quality issues with random dropping diagnose?</title>
<link>http://www.dslreports.com/forum/remark,23353964</link>
<description><![CDATA[http://www.dslreports.com/testhistory/911544/55f66

Here is a line monitor showing what appears to be a problem.

The modem is plugged into a router and the router is hosting a few PC's in our network.  I have tried 2 other routers with the same results as well as plugging it in directly to a PC.  We only have internet service, no TV service.

On the line monitor test there was no one at the location from 6am to 7pm yesterday and no activity on the connection from 11pm to 6am the next morning.  You can see however that the latency climbs up and stays up even with no one using the connection.

Last week charter came to the location to fix the quality issue and replaced splitters/connectors inside and outside of the house as well as replaced the modem.  When i got home to test i was AMAZED at how well it was working.  I was getting close to 30Mb (20/2 plan) download at peak speedtest and for the first time ever i had an A rating on pingtest.

Then the modem started randomly disconnection with the following errors in the modem log. 

2009-11-14 10:08:52 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2009-11-14 10:08:52 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

After this the quality started creeping back into the D/F area on pingtest and it was back to unusable for gaming along with random disconnects (3 times during a 44m stargate:U episode on hulu for example).

Charter came out today and stated

1) the modem cannot be bad it is the best one we have and will not replace it.
2) we are showing no problems on your line or resets at the times your modem says it reset
3) we do not know what could be causing the problem with your speed but we cannot diagnose it since the router could be causing the problem.  I understand this but they did not want to connect to the machine directly to test.

If anyone has any ideas on what i can try please help,  my AT&T 3G connection on my iphone gives me better quality internet than my $80 a month cable connection =(]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23353964</guid>
<pubDate>2009-11-17 12:38:50</pubDate>
</item>

<item>
<title>What are PSIP plans for upstate SC</title>
<link>http://www.dslreports.com/forum/remark,23379465</link>
<description><![CDATA[I do not use a cable box.  Charter provides almost no station/channel information in their data.  I see it for channels
14, 22, 26, 27, 28, 29, 44, 45. 47, 48, 52, 53, 55, 58, 61, & 62.

This is well under half of the channels; do others see more than I?  Is more complete data planned?

(I actually get more program names, and the ratings, than channel identification)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23379465</guid>
<pubDate>2009-11-22 15:48:38</pubDate>
</item>

<item>
<title>[HSI] Random Intermittent Modem Reboots</title>
<link>http://www.dslreports.com/forum/remark,23356725</link>
<description><![CDATA[Hi everyone!!

     I'm new to this forum and in fact just signed up today because I wanted to post about a problem I've been having for the last four weeks and maybe get some info since Charter seems to think it's only me having this problem and it's my equipment, not theirs.

Does this look familiar to some of you:

1970-01-01 00:01:01&#9;5-Warning&#9;D004.1&#9;ToD request sent - No Response received
1970-01-01 00:00:52&#9;3-Critical&#9;D003.0&#9;DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:36&#9;3-Critical&#9;R002.0&#9;No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:00:06&#9;6-Notice&#9;M571.1&#9;Ethernet link up - ready to pass packets
2009-11-17 18:05:40&#9;6-Notice&#9;M573.0&#9;Modem Is Shutting Down and Rebooting...
2009-11-17 18:05:40&#9;3-Critical&#9;R004.0&#9;Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

     I'm betting it does. I've been browsing this forum for the better part of the day and have noticed several people from all across the United States indicating they have a similar problem.
     I've been going at it with Charter for three weeks now (gave them a week to see if it went away before I started what I knew was going to be a headache) and haven't gotten much of anywhere. Oh, I've had everything in my yard replaced, coax, modem, connectors, I think they even repainted some of my house but the problem still persists. This also has been happening with two different modems, my old Ambit and my new Motorola.
     I'm not an expert in this but it seems to me that this many people having a problem over such a wide area is a good sign of a bigger problem. I've spoken to some people from Charter and they have assured me they are escalating this problem to their engineer types and will let me know what's going on. I personally think maybe there's a Charter wide problem and that my router is in fact not the problem as it was stated several times.  :p
     I understand that some, if not all of you are using the direct forum to get some answers to this but I'd really like to get a head count here of how many are experiencing this totally random modem rebooting problem.
     Maybe if enough people raise their hands here Charter will pay attention and fix this, or at least tell us what's going on. Again, with as wide an area as it seems people are experiencing this, I'm sure they've noticed.
     Hopefully we can get this resolved soon.

Nice to meet you all!  :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23356725</guid>
<pubDate>2009-11-17 21:40:48</pubDate>
</item>

<item>
<title>[HSI] WTF is this....................</title>
<link>http://www.dslreports.com/forum/remark,23222848</link>
<description><![CDATA[Never in the 2 years that I've had Charter has my download speed been this fast!

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23222848</guid>
<pubDate>2009-10-22 06:30:22</pubDate>
</item>

<item>
<title>Should I cancel my DSL order? Pay $29 for 5mb get 22-27Mb/s</title>
<link>http://www.dslreports.com/forum/remark,23370770</link>
<description><![CDATA[I wonder if I should cancel my DSL order. It's $29 for the cable and $17.50 for the DSL (Half-Price). I got $100 gift card from AT&T already, but hardly use the internet. I can sell the DSL wireless modem/router (which is new). Oh, how can I check my REAL speed though. I have a feeling the powerboost is skewing the results. I'm having second thoughts after this test. I know there is a 2-yr, $29 deal which I can get on. It's to avoid the extra $10 that they charge if you don't have their TV service. There is NO contract on the DSL service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23370770</guid>
<pubDate>2009-11-20 13:59:56</pubDate>
</item>

<item>
<title>? on why charter offices closed 12/11-14</title>
<link>http://www.dslreports.com/forum/remark,23376592</link>
<description><![CDATA[Just curious was at 2 Charter offices in Minnesota this week and both said that their offices said they will be closed from Dec 11 -14. thought that was weird any major changes coming that will affect all of us.   ie. more training for staff,  etc.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23376592</guid>
<pubDate>2009-11-21 19:58:00</pubDate>
</item>

<item>
<title>[Speed Issues] What can I do about congestion?</title>
<link>http://www.dslreports.com/forum/remark,23357434</link>
<description><![CDATA[Well I had the tech come out and the grand conclusion is that my local area has congestion.

Okay, so what do I do?  He said I'd get calls about "hardware upgrades", but nothing so far.

Do I just struggle along and hope it gets fixed?

Has anyone had this problem and had it fixed?

Am I screwed?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23357434</guid>
<pubDate>2009-11-18 00:47:17</pubDate>
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