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<title>Charter Internet/TV forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/charter</link>
<description>Charter Internet/TV forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 10:46:08 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 10:46:08 EDT</lastBuildDate>

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<item>
<title>[HSI] Slow Speeds + Frequent Disconnects</title>
<link>http://www.dslreports.com/forum/remark,26862784</link>
<description><![CDATA[I have been using charters HSI for a few years now in the Hammond, LA area and it has worked pretty well for the most part. Lately (since I have come home after Christmas) there have been some nights where the connection is completely unstable for hours. The thing is, it also happens to a friend who lives in the same apartment complex, but a different unit. 

We both have the 30Mbps connection, but our speed is nowhere near  what it should be. I ran the uploaded test a couple times on different servers each time and it was always slow like that, though many of them were only 5Mbps.

To be perfectly honest, I don't even really care nearly as much about getting my full speed as I do about the disconnects though. I play League of Legends a lot and I skype with my friends while playing, and every few minutes I am unable to talk to anyone on skype or give my character in game commands, but I can hear everyone just fine and see what everyone else does in game just fine. Then after anywhere from 1-30 seconds it will just go back to normal no problems.

It's very frustrating and like I said, it happens to my friend who lives in the same area as me, but none of my other friends who also live in hammond, but not in the same apartments.

I already talked to a charter person online and they are sending a rep on Friday, but I want to be able to provide as much information as possible, and I was hoping you guys might have some insight so I could maybe help narrow it down before s/he gets here.

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862784</guid>
<pubDate>2012-02-07 01:02:44</pubDate>
</item>

<item>
<title>Cisco Dpc3010 won;t connect to my d-link dir 655 router.</title>
<link>http://www.dslreports.com/forum/remark,26868181</link>
<description><![CDATA[Charter sent me a new modem (Cisco DPC3010) because of recent speed upgrade. I can't get this modem to work with my d-link dir-655 router. The previous modem a DPC2100R2 worked just fine. Any help would be appreciated.
 I called Charter tech support but they refused to help with a third party router and wanted to charge me an extra $2.50 per month for a new modem with wireless connection.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26868181</guid>
<pubDate>2012-02-08 09:50:58</pubDate>
</item>

<item>
<title>[HSI] Are we going to see Upstream Channel Bonding this year?</title>
<link>http://www.dslreports.com/forum/remark,26861827</link>
<description><![CDATA[Any guesses? Just seems laughable that we can get 100mb down, but only 5mb up..

I for one upload quite a bit, and symmetrical pipes (hell even 10-20) would be superb.

Post what you think and let Charter know we need this!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26861827</guid>
<pubDate>2012-02-06 20:37:37</pubDate>
</item>

<item>
<title>Look at what I found from 6 years ago...</title>
<link>http://www.dslreports.com/forum/remark,26855788</link>
<description><![CDATA[http://www.dslreports.com/shownews/75159

 quote:Charter continues to deploy its 10Mbps/1Mbps tier in select markets according to posts in our Charter forum. Customers who bundle TV service can expect to pay $70 for the faster speed. Those without CableTV can expect to pay a whopping $82.99 (after taxes) for the 10Mbps service. Not all modems will support the faster speeds: a supported modem list can be found here, thanks to a resident Charter technician.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855788</guid>
<pubDate>2012-02-05 06:57:49</pubDate>
</item>

<item>
<title>Help...my wife hates Charter TV but I love Charter Internet</title>
<link>http://www.dslreports.com/forum/remark,26842680</link>
<description><![CDATA[Any suggestions on making Charter TV better?  She hates the DVR and the fact that you can only record 2 shows at the same time.  I on the other hand like Charter's Internet speeds.  We are coming over from ATT Uverse.  Thanks in advance!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26842680</guid>
<pubDate>2012-02-01 23:49:10</pubDate>
</item>

<item>
<title>anyone else lose bonding?</title>
<link>http://www.dslreports.com/forum/remark,26863994</link>
<description><![CDATA[Noticed the little blue blinking light which signified channel bonding is now green--no downstream bonding active. Rebooted modem, router, & pc and still no bonding. Is this related to the network trouble in St. Louis or a local {Madison, WI} trouble? Downloads now cut to 1/3 of normal speed, upload speed is same as always is.

Here are the logs:

Feb 07 2012 10:21:07 4-Error C201.0 DCC rejected already there;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:00:35 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:00:17 5-Warning T203.0 MDD message timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:00:12 6-Notice  Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; 

Feb 07 2012 05:40:38 4-Error C201.0 DCC rejected already there;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0;
 
Feb 07 2012 05:40:35 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Feb 07 2012 05:40:17 5-Warning T203.0 MDD message timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:02:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:02:25 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:02:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:02:07 5-Warning T203.0 MDD message timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:00:13 6-Notice  Cable Modem Reboot due to T4 timeout ;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
 
Feb 07 2012 05:37:07 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0;
 
Feb 07 2012 05:36:40 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Feb 07 2012 05:35:44 4-Error C201.0 DCC rejected already there;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0;
 
Jan 01 1970 00:00:58 5-Warning T202.0 Lost MDD Timeout;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:00:57 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:00:40 5-Warning T203.0 MDD message timeout;CM-MAC=00:22:10:2c:9a:6e;
CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; 

Jan 01 1970 00:00:13 6-Notice  Cable Modem Reboot due to T4 timeout ;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
 
Feb 07 2012 05:34:18 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:22:10:2c:9a:6e;CMTS-MAC=00:26:99:8a:66:62;CM-QOS=1.1;CM-VER=3.0; ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26863994</guid>
<pubDate>2012-02-07 11:30:55</pubDate>
</item>

<item>
<title>[HSI] St. Louis Internet Issues</title>
<link>http://www.dslreports.com/forum/remark,26863465</link>
<description><![CDATA[Seeing if anyone else is having a problem, since I see a suspicious title from the area in the Direct forum (obviously can't read the content).

Anyone else in the St. Louis metro area having severe issues with their internet? I get 50% packet loss to gmail and 100% loss anywhere else, since about midnight (thought going to bed would make it all better). Have restarted the modem twice and tried two computers. When I plugged in at home, the levels looked OK... anyone else with similar?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26863465</guid>
<pubDate>2012-02-07 09:37:01</pubDate>
</item>

<item>
<title>[HSI] Can any other Charter users get to this website?</title>
<link>http://www.dslreports.com/forum/remark,26864887</link>
<description><![CDATA[Apparently the website is up. But, it times out for me? http://www.avistautilities.com I use MVPS hosts file. But, I did not see it in the list as being blocked? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26864887</guid>
<pubDate>2012-02-07 14:32:53</pubDate>
</item>

<item>
<title>St. Louis - major internet connectivity issues</title>
<link>http://www.dslreports.com/forum/remark,26863825</link>
<description><![CDATA[Apparently shortly after midnight local time a good portion of the internet became inaccessible. Sites such as Facebook, Yahoo, Bing are all inaccessible. I could not even reach DSL reports until I found a handful of working sites and installed a VPN.

Tracing route to facebook.com [69.171.229.11]
over a maximum of 30 hops:

  1     2 ms    1 ms    1 ms  192.168.100.1
  2    12 ms     9 ms     8 ms  10.164.128.1
  3     9 ms     9 ms     9 ms  dtr01olvemo-tge-0-3-0-5.olve.mo.charter.com [96.
34.52.32]
  4    13 ms    11 ms    11 ms  bbr01olvemo-tge-0-0-0-8.olve.mo.charter.com [96.
34.2.16]
  5    21 ms    23 ms    22 ms  bbr02chcgil-tge-0-0-0-5.chcg.il.charter.com [96.
34.0.246]
  6    46 ms    46 ms    47 ms  bbr02ashbva-tge-0-1-0-7.ashb.va.charter.com [96.
34.0.59]
  7     *        *        *     Request timed out.|

That's as far as anything gets. Has been down for over eight hours now. And with most people not knowing how to install and access a VPN I suspect most won't be here complaining because they cannot reach DSL reports.

People aren't going to be happy about this.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26863825</guid>
<pubDate>2012-02-07 10:51:39</pubDate>
</item>

<item>
<title>[HSI] Anyone get a phone call or letter about going over cap</title>
<link>http://www.dslreports.com/forum/remark,26837906</link>
<description><![CDATA[I am curious if anyone here has ever officially been notified from Charter via phone or letter that they have gone over there cap and have been issued their first or second warning?

I am on Plus and have 250GB cap.  I normally do 100-175GB a month but this month I have done 366GB and was wondering what are the odds of me getting notified of "strike 1"?

Lastly, dont caps reset on the 1st of month and NOT the bill cycle?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26837906</guid>
<pubDate>2012-02-01 02:16:00</pubDate>
</item>

<item>
<title>[HSI] Internet MAX tier? What should my speeds be?</title>
<link>http://www.dslreports.com/forum/remark,26749128</link>
<description><![CDATA[For the longest time, I thought my purchased speeds were for 20/2 (or it might have been 18/2). It's been 2+ years since I got the service. My bill calls it "Internet MAX Upgrade". I was looking to get a SlingBox HD and was verifying my upload speeds. Turns out I'm operating at 20/3.

I went to Charter's site and noticed that this tier doesn't exist. There's a 15/3 and a 30/4. Of course, there's the 100/5. I can't decipher if I'm in some limbo land that never got upgraded or if I am not getting what I pay for.

I only have internet through Charter, so my 20/3 connection is $80/mo. Is that normal for those speeds? Or should I have been upgraded when their tiers were upgraded?

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26749128</guid>
<pubDate>2012-01-09 22:40:10</pubDate>
</item>

<item>
<title>[HSI] Ultra100 - Only getting from 60 - 80 down</title>
<link>http://www.dslreports.com/forum/remark,26799830</link>
<description><![CDATA[I've attached the settings from my modem (SB6121).  

My speeds are anywhere between 60 and 80.  Once I got 90 download.

Upload is great at 5+ all the time.

Is this normal?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26799830</guid>
<pubDate>2012-01-22 15:10:01</pubDate>
</item>

<item>
<title>[CATV] Hey...great time to have CATV problems!</title>
<link>http://www.dslreports.com/forum/remark,26857661</link>
<description><![CDATA[Nice job on the severe macroblocking/tiling and choppy/cutting out audio in our area during the Superbowl. Not just me, neighbors and friends all over town!! All channels affected.

Might as well shut it off...

Thanks. Thanks a bunch.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26857661</guid>
<pubDate>2012-02-05 19:54:14</pubDate>
</item>

<item>
<title>[Speed Issues] Cant hit Max speed.</title>
<link>http://www.dslreports.com/forum/remark,26854978</link>
<description><![CDATA[Hey everyone, just upgraded to the 100/5 service and have run a bunch of speed test's on different sites and servers and the best speed I have gotten was about 77 hooked directly up to my modem. Of course the speed drops when just a few feet from my router which is a 5th gen. Apple Airport extreme.

 [att=1] 

Here are my signal levels

 [att=2] 

 [att=3] 

 [att=4] 

Is there anything apparently wrong with my signals or anything like that or am I just being ridiculous to expect getting near 100mbit/s 

Thanks everyone. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26854978</guid>
<pubDate>2012-02-04 20:48:54</pubDate>
</item>

<item>
<title>NASA TV</title>
<link>http://www.dslreports.com/forum/remark,26814129</link>
<description><![CDATA[Why does Charter refuse to carry NASA TV?
Plus its -http://www.nasa.gov/multimedia/nasatv/faq.html

==================================================
 "The NASA TV Public, Education, and HD channels are "free-to-air," meaning your cable or satellite service provider can carry each at no cost."

NASA Television is actually four accessible digital channels:

NASA Public features coverage of NASA missions and events, plus documentaries, archival and other special programming. This is the "NASA TV" most often carried by cable and satellite service providers.

NASA Education provides programming to schools, educational institutions and science museums.

NASA Media provides coverage of news conferences and relevant video and audio materials to national and international news-gathering organizations.

NASA HD provides high-definition imagery from science and human spaceflight missions and special events that can be carried and used by cable and satellite service providers and national and international news-gathering organizations. 

=================================================

That said why do they refuse to carry the nationwide WGN in mid michigan?

I recall asking about those before at the local office and what I saw was she rolled her eyes back and said something of, 'Oh we get asked about those channels A LOT!"

For reference, Nasa TV - http://www.nasa.gov/multimedia/nasatv/index.html]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26814129</guid>
<pubDate>2012-01-25 22:08:52</pubDate>
</item>

<item>
<title>Are these signal levels right?</title>
<link>http://www.dslreports.com/forum/remark,26828855</link>
<description><![CDATA[The last few weeks my internet speeds have really tailed off. I have the InternetPlus level, and at max I only seem to get 12-15mbs down. Upload speed is usually anywhere between 3 and 4 mbs. 

I checked my signal levels they are:

Receive Power Level
&#9; -4.4 dBmV

Transmit Power Level
&#9; 43.2 dBmV

Are these good or bad? If bad, what should be my next steps?

Thanks,
JD]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26828855</guid>
<pubDate>2012-01-29 21:16:14</pubDate>
</item>

<item>
<title>SW Upgrade failed after download - SW file corruption</title>
<link>http://www.dslreports.com/forum/remark,26847569</link>
<description><![CDATA[2012/02/02 03:03:31&#9;69010100&#9;1&#9;Notice&#9;SW Download INIT - Via NMS
2012/02/02 03:03:54&#9;69010800&#9;1&#9;Error&#9;SW Upgrade failed after download - SW file corruption

What does this mean? I know someone said bad flash on this forum... but there's nothing supporting it(and someone successfully updated the modem in the end).
My guess is config file/rom signature mismatch or missing? Any insight on this issue will be appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847569</guid>
<pubDate>2012-02-02 22:17:01</pubDate>
</item>

<item>
<title>New Year Survey on best routers ... currently</title>
<link>http://www.dslreports.com/forum/remark,26717104</link>
<description><![CDATA[I think I'm going to have to upgrade my faithful WRT54G to get better speeds, and although I read here daily to keep up on user experiences with latest speed upgrades and modems... I haven't seen a lot on routers. [I'm thinking of upgrading to Plus to increase my cap.]  

I need a router that is EASY to set up and use, and hopefully would log *all* traffic for me.  Any users with time to share your opinions and experience with me?  Ease of use is critical.  ;)   TIA.... ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26717104</guid>
<pubDate>2012-01-01 21:16:04</pubDate>
</item>

<item>
<title>Charge</title>
<link>http://www.dslreports.com/forum/remark,26848993</link>
<description><![CDATA[I can't believe charter charges a $1.99 fee to change a service.  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26848993</guid>
<pubDate>2012-02-03 10:26:50</pubDate>
</item>

<item>
<title>Who can you contact OUTSIDE of charter about poor service?</title>
<link>http://www.dslreports.com/forum/remark,26853562</link>
<description><![CDATA[I was wondering, if there an agency that is designed to accept complaints when you have already worked VERY VERY extensively with your ISP, and yet the same tech issues with your internet connection are never resolved for more than a few days at a time?
Yes, I have been working with Charter Direct for 3 months, and it is absolutely PATHETIC beyond belief.  This time, just 2 days after I told them my service was back to good, I'm getting lag, high pings and jitter once again in the line constantly.  Is there no one to hold them accountable?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853562</guid>
<pubDate>2012-02-04 13:02:27</pubDate>
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