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<title>Charter HSI/CATV forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/charter</link>
<description>Charter HSI/CATV forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 29 Nov 2009 07:18:37 EDT</pubDate>
<lastBuildDate>Sun, 29 Nov 2009 07:18:37 EDT</lastBuildDate>

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<item>
<title>Refusal of customer request by a tech.</title>
<link>http://www.dslreports.com/forum/remark,23408942</link>
<description><![CDATA[I had a tech come out to my home and showed him the speedtest.net results when he avrived and he agreed with me that there is a definate problem with my download speed, but my upload speed was fine. He went over everything including the drop line.   He even checked and replaced the connectors on the pole for good measure.  When he was done putting his ladder away,  he said the speed problem should now be fixed and asked if i would sign the work order so he could go.   I asked if i could go inside and confirm it first and he said that would be fine.   The problem was still there...  Downloading at 1 to 5-7mbps when i have the 20/2 package.  Upload speed was still fine though... 2mbps.  Nothing had changed.    

I suggested that the problem must be a "head end" Charter issue and he agreed.   He called someone on his cell and said something about rate codes and some technical stuff i didn't understand,  then he hung up and said "Ok, can i just get your signature?"  as he held out his pen to me.   I said "What do you mean?   Nothing has been fixed?"   He said,  "I checked everything and it looks fine.   All your levels are good, and there's no problem."   lol.   I remimded him of the head-end suggestion that he had agreed with just moments ago and he wouldn't acknoledge it.   He just repeated the request for me to sign the order.

I told him that i wanted him to put in a maintenence order for an engineer to look at the case and he said "Well,  i really wouldn't suggest doing that because if they find nothing wrong,  you are going to have to pay extra.   And i can tell you that nothing is wrong.  I've looked at everything,  even the drop line."  He then asks again for my signature.   I told him i would be happy to pay any fees that will come my way should they find nothing wrong.  I said "Isn't there some way i can 'force' you to put the order through, as a paying Charter customer?    Don't i have some kind of right to do that?"   He answers, "Well, i can leave your number at one of the engineers desks, but i can't say for sure that he'll get the message and call you back.   I'll leave the number for you though,  thats about all i can do."

Wow!  I said "I know you are the ONLY person who CAN put the order through,  the local Charter office told me this just yesterday in no uncertain terms."  but he just shrugged his shoulders and asked for my signature again.

I reluctantly signed and showed him out.    This is just ridiculous.   I have the copy of the order still and i made him print his name in full right on the middle of it.   Is there some procedure for taking care of this kind of thing?   And what is a customer to do about getting his problem sent to maintenece if the one person who has the power to do that won't do it?

I swear to god i was going to tail him back to his building so i could make sure he did what he said he would do,  but i couldn't find my keys in time. lol.

Next time i'm going to refuse to sign the paper.  I have a feeling that getting the customers signature releases him of all responsibility as to what may or may not have happened on that particular house visit. 

In fact,  that may be the one thing that CAN force an order through...  an unsigned work order!!!!   He can't turn in an unsigned work order,  can he?   No way!   AhhhHAA!   I think i may have something here.
'  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23408942</guid>
<pubDate>2009-11-29 04:11:32</pubDate>
</item>

<item>
<title>See this video please...</title>
<link>http://www.dslreports.com/forum/remark,23387385</link>
<description><![CDATA[I took a miniDV video of my screen while runing the speedtest.   Please take a look at it and let me know if you guys are having anything simillar happen. 

http://www.youtube.com/watch?v=TdRq8ItKJTI   

I have the 20/2 but it only registers at that speed from a 0 ping server.    That's ok.   The problem is,  if i test a server right next to the 0 ping server,  i mean like RIGHT next to it and outward,  the speed drops down to 5-7 sometimes as little as 2Mbps.   When i had the 10/1 deal,  at least i was getting pretty close to 10/1 accross the USA.   It never dropped to these levels.   

In the video i test the nearest server 1st and get great speed.   Then i pick a couple next to it...  well you'll see in the video.   It's only 3min(33MB).

Would any of you, after seeing these test results in the video suggest that i have a "contractor" or "in-house/home" person come out and take a look.

Thanks ppl!!  Really appreciate it!

***I just bought a brand new modem for the hell of it SB5101 AND i have several computers in my home all registering the same speed results.   The upload, as you will see is good and constant 95 persent of the time.  It's ONLY the download speed that is bad.  Anyone ever hear of this situation?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23387385</guid>
<pubDate>2009-11-24 05:07:55</pubDate>
</item>

<item>
<title>[HSI] I got Ultra60!! Now I need a new router</title>
<link>http://www.dslreports.com/forum/remark,23370407</link>
<description><![CDATA[If the lady at the local office was right, I'm getting what I think is a GREAT price on the Ultra60.    Two year contract (which requires you stay with a minimum 5meg @ 29.99, I'm not locked into ultra60 for that long), but she said the base price was $29.99 for the basic 5meg and then the upgrade to ultra60 was $54.95 a month.  It makes my monthly rate for standalone 60meg  internet around $85.00, + $5 for the modem rental fee.   I will probably decide to buy my own modem when I get some money. 

ANYWAY....when I got the modem home and did the self install modem swap online (first time I've gotten that to work without calling in, kudos charter!) I did some testing, and found couldn't get anything better than around 40mbps download speed via usenet.   I was thinking that was kind of a bummer, only 2/3 of the advertised speed.    

Then I had an "ah-ha!" moment and hooked the modem directly to my computer, and BAM suddenly I was topping out at 7.8MB/s on usenet, which is around 62.4mb/s.....

Switching back and forth between the router and the modem is showing that my router is clearly a bottleneck in my network now. 

I had a Netgear WNR834B Wireless "N" router, but now I need to upgrade.  

Any ideas on a router with uber-fast routing and throughput capabilities, that won't break my bank? 

So far people have recommended
Linksys WRT610N (which started me eyeballing the WRT310N as well) 
D-Link DIR-655

Anybody have suggestions of their own for a good gigabit N router?  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23370407</guid>
<pubDate>2009-11-20 12:52:16</pubDate>
</item>

<item>
<title>[HSI] Motorola 6120 Doc3 Modem work with Charter?</title>
<link>http://www.dslreports.com/forum/remark,23383238</link>
<description><![CDATA[Have a client that has Charter Internet, and wants to buy the Motorola 6120 Docsis 3 Cable Modem.

Will this work Ok with Charter?
--
The path that leads to truth is littered with the bodies of the ignorant - Miyamoto Musashi]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23383238</guid>
<pubDate>2009-11-23 12:32:53</pubDate>
</item>

<item>
<title>TSHTF in January</title>
<link>http://www.dslreports.com/forum/remark,23408444</link>
<description><![CDATA[Got this email today from Charter.  It looks like fun times ahead:

Upcoming New Monthly Payment Information

Please note that you will receive a December 2009 statement & notification in the mail this month, which includes important new pricing information that will affect your monthly payment amount. Charter&#146;s new pricing begins with your January 2010 statement.

What action do you need to take?

   1. Review the December hard copy statement you receive in the mail for important notification and changes that may affect your account.
   2. When you receive your January 2010 statement in the mail, this will include a new monthly payment amount. Beginning in January, you may also view a PDF formatted statement on your financial institution website.
   3. Please make any appropriate adjustments with your financial institution to ensure accuracy and avoid any late fees.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23408444</guid>
<pubDate>2009-11-29 00:06:23</pubDate>
</item>

<item>
<title>Rate Codes?</title>
<link>http://www.dslreports.com/forum/remark,23403549</link>
<description><![CDATA[I checked the Charter main page about an hour ago to see if the 60Mb was available in my location,  and it was.   I went down to my local Charter store with my old modem in hand ready to upgrade and they couldn't do it.   

First reason was because they didn't even have the modems in the store and they no idea when they would get them.

Second reason was that they couldn't find any "rate codes" to apply to my account.

Any idea what rate codes are?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23403549</guid>
<pubDate>2009-11-27 16:48:39</pubDate>
</item>

<item>
<title>Best Cable Modem for 10Mbps Charter HSI?</title>
<link>http://www.dslreports.com/forum/remark,23407311</link>
<description><![CDATA[I just signed up for Charter HSI 10 Mbbs down/2 Mbps up service (with Power Boost). 

I'm currently renting a Ambit u10c018 cable modem. 

I would like to purchase a modem of my own and not pay the monthy $5 fee.

What is the currently the BEST cable modem that works with Charter service and that would allow the "Power Boost" feature to function?

Should I purchase a similar Ambit model or is it recommended to go with another brand/model?

Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23407311</guid>
<pubDate>2009-11-28 17:55:18</pubDate>
</item>

<item>
<title>[HSI] PowerBoost + Doubled Upload Speeds</title>
<link>http://www.dslreports.com/forum/remark,23027969</link>
<description><![CDATA[As you can see on the new Charter sweepstakes page which was just launched today, it also announces the introduction of PowerBoost technology as well as the doubling of upload speeds!

https://connect.charter.com/camaro/

I just confirmed via Twitter that PowerBoost will affect all levels of HSI service (except Ultra 60 which is only in St. Louis atm) and that it's coming on October 15th.
As for doubled upload speeds, those are happening TODAY but only on 5M and 10M accounts.

If you want to read up on PowerBoost...
http://www.dslreports.com/faq/14520
--
twitter.com/Civrock]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23027969</guid>
<pubDate>2009-09-15 16:10:17</pubDate>
</item>

<item>
<title>[HSI] WTF is this....................</title>
<link>http://www.dslreports.com/forum/remark,23222848</link>
<description><![CDATA[Never in the 2 years that I've had Charter has my download speed been this fast!

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23222848</guid>
<pubDate>2009-10-22 06:30:22</pubDate>
</item>

<item>
<title>[VOD] HBO HD VOD</title>
<link>http://www.dslreports.com/forum/remark,23403188</link>
<description><![CDATA[Does anybody get HD HBO on demand? I get it for Starz, Showtime, Cinemax, and even Flix. HBO shows are not in HD, and neither are any of the movies. I'm very disappointed by this. I'm paying like $15 a month for this channel, I don't think asking for HD on demand is too much. How do we go about getting this service? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23403188</guid>
<pubDate>2009-11-27 15:01:29</pubDate>
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