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<title>Cogeco forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cogeco</link>
<description>Cogeco forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 11:35:43 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 11:35:43 EDT</lastBuildDate>

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<title>dslreports.com</title>
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<item>
<title>Speed has Dropped - Ultimate 30</title>
<link>http://www.dslreports.com/forum/remark,26730614</link>
<description><![CDATA[I've been on Ultimate 30 since it became available and have been pretty pleased with the stability of the service.  Was getting a consistent 31M down/1.9M up here in Burloak until a few days ago.  Now I can't top 24Mbps down anytime day or night.  Modem stats still look perfect:  37 dbmv SNR & 31 dbmv upsteam power.

Is this a sign of node congestion in my 'hood?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26730614</guid>
<pubDate>2012-01-05 08:36:25</pubDate>
</item>

<item>
<title>[Windsor] Internet speed</title>
<link>http://www.dslreports.com/forum/remark,26857020</link>
<description><![CDATA[Over the past month I may as well had dial-up
Exact location .Wallaceburg ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26857020</guid>
<pubDate>2012-02-05 15:59:27</pubDate>
</item>

<item>
<title>Slow speeds</title>
<link>http://www.dslreports.com/forum/remark,26855509</link>
<description><![CDATA[I am in Windsor, Ontario and I am on the Turbo 20 plan and running tests on speedstest and it's giving me

  

This is very slow. I called Cogeco and the guy said to test it on speedtest.cogeco.net and that one gave me a faster number. The guy on the other end pretty much yelled at me and told me that the problem is on my end, but it can't be. This computer is really new with great specs. Plus my modem has two orange lights and he said that was normal.

What could be the problem? What should I do? Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855509</guid>
<pubDate>2012-02-05 00:35:25</pubDate>
</item>

<item>
<title>[Burloak] Usage Based Billing Nightmare</title>
<link>http://www.dslreports.com/forum/remark,26817647</link>
<description><![CDATA[The following letter that has been sent to Cogeco and a few others are the accounts of my current nightmare with Cogeco.  This situation has shown how little they care about my business.  It seems like they are more concerned with short term gains than customer retention.  I sent this letter in hopes of having my problem solved and influencing the way they operate.  

 quote:I have been a loyal Cogeco client for the past decade.  In recent years, I have spent upwards of $4000 on a yearly basis with your company.  A negative option billing scenario will have me owing Cogeco over $2500 for a 3 month period.  

At the end of June 2010, a Cogeco salesperson called me to change my service based on my usage.  It would cost me less money and in return I would receive faster internet and an increased data transfer capacity.  The Ultimate 30 plan would allow for 125Gb of data transfer capacity and additional bandwidth would cost $1.00/Gb to a maximum of $50.  I of course changed my service to get the increase in bandwidth for less.

I realized on December 22nd 2011 that Cogeco had withdrawn $891.40 from my account on December 15th.  That is triple the amount I usually pay.  I promptly called Cogeco to investigate.  They let me know that as of October 1st, 2011 they had changed my service without my knowledge.  The extra bandwidth would no longer have a cap of $50 and was now an unlimited charge.  I inquired as to how a fundamental part of my service could be changed without my knowledge and with no call to verify that I would agree to such a change.  I was told that a letter was sent.  I let the customer service representative know that I had not received such a letter nor had I received my bill from the month of October and November.  The representative told me that letters were sent out to all of their customers.  When I asked one of Cogeco&#146;s customer service representatives why calls were not made so they could get actual verbal confirmation from their customers, rather than assuming a letter had been sent and received, she told me Cogeco does not have the manpower for such a feat.  I spoke to multiple representatives and not one could provide me with some sort of guarantee, receipt or proof that the letter had even been sent in the first place.  Cogeco also has no way of confirming that, if the letter was in fact sent, the customer was in actual receipt of the said letter.  Every time I inquired about the reliability of such a system the Cogeco customer service representatives would default to a scripted response of, &#147;Cogeco sent the letter to all of its customers&#148; or &#147;customers throw it out or don&#146;t read it&#148;.  One of your representatives went as far as to call me a liar.  Only one representative would even toy with the idea that customers do not get the letters delivered.  This representative credited my account $50 as a &#147;one time customer service gesture&#148; because I had not received the letter.  Only one representative admitted fault, although she did not credit my account properly.  My last conversation of that particular day with a supervisor had her admit that some customers do not receive the letters but then she immediately tried to rephrase herself.

The Ministry of Consumer Services states that no supplier may demand payment or suggest that a consumer must pay for any unsolicited goods or services even if the consumer is under contract with the company to receive other goods or services.  The company must have the express written authorization from the consumer to bill for extra goods or services.  The service I had agreed to was 30 Mbps, 125GB monthly data transfer capacity and a usage overage charge of $1.00 per GB to a maximum of $50.  In this case you have substituted an agreed-upon product for another or have &#147;upgraded&#148; my subscription by giving me &#147;more&#148; &#150; and charging more for it. My service was changed and you have not received written authorization to do so.

Ignoring the negative option billing, I do not understand what your customer service team thought my motive was for lying about receiving that letter.  Had it actually been received, knowing what my average bandwidth was in a month, I would have stepped down to the Turbo 20 package that has a maximum of $50 for usage or the Business Ultimate 50 package which is unlimited data transfer.  Either option would have saved me hundreds of dollars.  The representatives would not change my service and backdate the bandwidth usage.  If your company had let me change and backdate the usage, you would be more likely to retain a customer and make more money in the long term.  This entire situation appears to be a cash grab.  Once you have my money it does not seem that you are willing to help anymore.  This seems to be completely contradictory to the claims of your &#147;Highest Customer Satisfaction&#148; award. 

Internet usage based billing is flawed.  The methodology and devices that determine the bandwidth are not certified or regulated by Measurement Canada.  There is no recourse for your customers to ensure the integrity and accuracy of the bandwidth measurements.  Cogeco customers must rely on the &#145;Internet Usage&#146; meter Cogeco has on the website. The meter is not always up to date and has frequent outages.  The metering Cogeco uses does not distinguish between wanted and unwanted traffic.  This means that a customer would have to pay overages if their modem was the victim of a malicious attack.   Cogeco charges exact overage charges without having a flawless metering system in place.

I have tried to be very reasonable throughout this entire ordeal. I would like to tell my family and friends that this matter has been concluded in a mutually agreeable fashion.   After being a long time customer and having spent tens of thousands of dollars with your company, I do not expect to be treated as second rate.  I have every intent of pulling all of my services from Cogeco within the month if your company continues to deal with this situation in the manner shown to me up to this date. Loyalty works both ways; I look forward to your response.

Regards 

As I did not recieve numerous bills, I had to copy the attached bills from the MyCogeco site.  Due to technical difficulty it would not allow to copy page 1 of my December bill.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26817647</guid>
<pubDate>2012-01-26 18:16:00</pubDate>
</item>

<item>
<title>Cogeco removes my fixed IP, now says I never had it.</title>
<link>http://www.dslreports.com/forum/remark,26853910</link>
<description><![CDATA[Hi.
I have had Cogeco Business Standard internet for over 5 years now with 1 fixed IP (reserved) and 2 dynamic ip's.  In 2009 they were going to give me a true static IP, but I said no since I need more than 1 IP.  Now, my IP has changed again and when I called to find out what happened they say there is no reserved IP and don't see me ever having one, although they say I have a static IP assigned but it is not one of the IP's I currently have.  
     They say they no longer have the equipment to do reserved IP addressing so I will have to buy a block of 5 IPs to get a second address.  That's another $50.00 per month.  
     I signed up for the business package because it gave me 1 fixed IP and other dynamic IPs for backup.  Now I find I've been paying for a service they haven't been giving me since 2009 (last time my IP changed and I had to speak with them to fix my new reserved IP which now doesn't appear).
     Does anyone know of an ISP in Chatham who has multiple IP addresses for their customers with at least 1 static?  I only need 2 but will take more if the price is right.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26853910</guid>
<pubDate>2012-02-04 15:02:04</pubDate>
</item>

<item>
<title>Dcx3400?</title>
<link>http://www.dslreports.com/forum/remark,26720410</link>
<description><![CDATA[Just noticed recently that FS was selling the Motorola DCX3400 - 500 GB HD PVR for $149, while the Cogeco equivalent - Pace - was also 'on sale' for $449.

Does anyone know if the DCX3400 would work with Cogeco TV?

And if not, how the heck can Cogeco get away with this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26720410</guid>
<pubDate>2012-01-02 23:12:46</pubDate>
</item>

<item>
<title>If you are going to have usage billing</title>
<link>http://www.dslreports.com/forum/remark,26855425</link>
<description><![CDATA[If you are going to have usage billing can we please have a system where we can use the usage we didn't use in a previous month ?  Seriously I had like 20 GB of usage left and I just lose it ?  It is bad enough we are paying so much for internet and cable in Canada so if things aren't going to change price wise and usage level wise can we please have carry over of what we don't use ?  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855425</guid>
<pubDate>2012-02-04 23:49:43</pubDate>
</item>

<item>
<title>Little Black Box Arrived today</title>
<link>http://www.dslreports.com/forum/remark,26845440</link>
<description><![CDATA[So we have Cogeco Analog cable at work  it's just for the staff room and today a little DTV box showed up.  What is this all about?  I was under the impression cable wasn't effected by DTV?

The thing is about the size of my hand with the most basic remote ever.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26845440</guid>
<pubDate>2012-02-02 14:31:33</pubDate>
</item>

<item>
<title>my.cogeco.ca/cogeco webmail security issues!</title>
<link>http://www.dslreports.com/forum/remark,26834426</link>
<description><![CDATA[I cannot change my password to anything longer than 10 characters! Even when switching my e-mail passwords, the help tooltip says "Your email username can only contain alphanumeric characters, underscore ( _ ), dot ( . ), dash ( - ) and must not have more than 30 characters."

However, upon entering a 25 character long password, i get:

"Your password must consist of 5 to 10 alphanumeric characters. The following characters can also be used: - ."

I need to change this immediately!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26834426</guid>
<pubDate>2012-01-31 11:01:30</pubDate>
</item>

<item>
<title>All of Cogeco&#x27;s eggs in few baskets?</title>
<link>http://www.dslreports.com/forum/remark,26828120</link>
<description><![CDATA[Hi,

I have noticed via traceroutes that Cogeco's network seems to take US-destined routes (that aren't routed via a TorIX-connected network) via two providers: Cogent or Bell.

I find this rather alarming as it essentially leaves Cogeco's network up to be at the mercy of either Bell or Cogent. For a network as large as Cogeco, I'd urge Cogeco to peer with more networks that can carry US traffic.

Taking a few non-TorIX well known websites for instance:

yahoo.com:
cplexus# traceroute yahoo.com&#012;traceroute to yahoo.com (98.139.180.149), 30 hops max, 60 byte packets  &#012; 1  border.unimatrix01.digibase.ca (72.38.129.201)  2.564 ms  2.647 ms  2.898 ms &#012; 2  10.64.172.1 (10.64.172.1)  11.750 ms  12.512 ms  14.880 ms &#012; 3  d226-5-225.home.cgocable.net (24.226.5.225)  16.226 ms  17.192 ms  20.437 ms &#012; 4  67.69.228.101 (67.69.228.101)  21.237 ms  23.933 ms  24.889 ms&#012; 5  bx1-ashburn_xe0-1-0.net.bell.ca (64.230.185.138)  41.766 ms  42.832 ms  42.694 ms  &#012; 6  Yahoo-Peering.net.bell.ca (64.230.185.130)  42.544 ms  42.633 ms  43.122 ms  &#012; 7  ae-6.pat1.dce.yahoo.com (216.115.102.172)  46.742 ms ae-6.pat2.dcp.yahoo.com (216.115.102.178)  38.394 ms ae-6.pat1.dce.yahoo.com (216.115.102.172)  37.406 ms&#012; 8  ae-6.pat1.che.yahoo.com (216.115.96.81)  57.682 ms ae-2-d181.pat2.da3.yahoo.com (216.115.104.115)  50.314 ms  35.495 ms&#012; 9  ae-5.pat1.bfz.yahoo.com (216.115.96.65)  54.703 ms ae-2.pat2.bfz.yahoo.com (216.115.100.74)  53.237 ms ae-0.pat2.nyc.yahoo.com (216.115.100.93)  36.193 ms &#012;10  ae-3.msr2.bf1.yahoo.com (216.115.100.31)  45.028 ms ge-0-0-0.pat2.bfz.yahoo.com (216.115.97.209)  64.266 ms ae-5.pat1.bfz.yahoo.com (216.115.96.65)  42.136 ms&#012;11  ae-3.msr2.bf1.yahoo.com (216.115.100.31)  48.112 ms ae-3.msr1.bf1.yahoo.com (216.115.100.29)  59.248 ms ae-4.msr1.bf1.yahoo.com (216.115.100.25)  64.326 ms&#012;12  et-18-25.fab3-1-gdc.bf1.yahoo.com (98.139.128.57)  48.834 ms et-18-25.fab7-1-gdc.bf1.yahoo.com (98.139.128.65)  61.497 ms xe-8-0-0.clr1-a-gdc.bf1.yahoo.com (98.139.232.89)  55.976 ms&#012;13  et-17-1.fab1-1-gdc.bf1.yahoo.com (98.139.128.37)  53.581 ms et-17-1.fab4-1-gdc.bf1.yahoo.com (98.139.128.43)  57.905 ms et-18-25.fab3-1-gdc.bf1.yahoo.com (98.139.128.57)  53.435 ms&#012;14  po-12.bas2-7-prd.bf1.yahoo.com (98.139.129.195)  56.701 ms po-13.bas1-7-prd.bf1.yahoo.com (98.139.129.209)  64.882 ms po-11.bas2-7-prd.bf1.yahoo.com (98.139.129.179)  69.477 ms&#012;15  * * *&#012;Bell route taken.

slashdot.org:
cplexus# traceroute slashdot.org&#012;traceroute to slashdot.org (216.34.181.45), 30 hops max, 60 byte packets&#012; 1  border.unimatrix01.digibase.ca (72.38.129.201)  2.216 ms  2.352 ms  2.609 ms&#012; 2  10.64.172.1 (10.64.172.1)  6.155 ms  10.183 ms  12.443 ms&#012; 3  d226-5-233.home.cgocable.net (24.226.5.233)  19.480 ms  20.388 ms  20.407 ms&#012; 4  38.122.17.9 (38.122.17.9)  23.785 ms  23.820 ms  23.801 ms&#012; 5  te3-7.ccr01.buf02.atlas.cogentco.com (154.54.82.101)  15.868 ms  16.795 ms  16.851 ms&#012; 6  te8-7.ccr01.alb02.atlas.cogentco.com (154.54.81.137)  22.365 ms te7-7.ccr02.alb02.atlas.cogentco.com (154.54.42.246)  110.517 ms  111.409 ms&#012; 7  te9-7.ccr02.jfk01.atlas.cogentco.com (154.54.42.146)  44.251 ms  42.033 ms  39.336 ms&#012; 8  te0-3-0-7.ccr21.jfk02.atlas.cogentco.com (154.54.7.69)  22.206 ms te0-4-0-6.ccr21.jfk02.atlas.cogentco.com (154.54.40.34)  22.029 ms  22.036 ms&#012; 9  te0-1-0-6.ccr21.jfk07.atlas.cogentco.com (154.54.46.74)  21.997 ms  23.152 ms te0-4-0-1.ccr21.jfk07.atlas.cogentco.com (154.54.80.174)  21.893 ms&#012;10  savvis.jfk07.atlas.cogentco.com (154.54.11.242)  34.486 ms  33.470 ms  33.044 ms&#012;11  cr1-tengig-0-8-3-0.NewYork.savvis.net (204.70.198.13)  35.771 ms  36.618 ms  32.659 ms&#012;12  cr1-tengig-0-7-0-0.chicago.savvis.net (204.70.196.245)  33.674 ms  37.501 ms  36.395 ms&#012;13  hr1-te-12-0-1.elkgrovech3.savvis.net (204.70.198.73)  34.041 ms  36.634 ms  36.224 ms&#012;14  das3-v3037.ch3.savvis.net (64.37.207.178)  36.338 ms  37.242 ms  34.593 ms&#012;15  64.27.160.194 (64.27.160.194)  47.438 ms  45.906 ms  40.245 ms&#012;16  slashdot.org (216.34.181.45)  37.256 ms  36.430 ms  35.398 ms&#012;Cogent route taken

Reddit.com:
cplexus# traceroute reddit.com&#012;traceroute to reddit.com (173.223.232.64), 30 hops max, 60 byte packets&#012; 1  border.unimatrix01.digibase.ca (72.38.129.201)  2.297 ms  2.374 ms  2.639 ms&#012; 2  10.64.172.1 (10.64.172.1)  7.401 ms  12.025 ms  13.015 ms&#012; 3  d226-5-229.home.cgocable.net (24.226.5.229)  13.941 ms  14.828 ms  14.795 ms&#012; 4  67.69.228.101 (67.69.228.101)  14.816 ms  14.821 ms  14.805 ms&#012; 5  bx5-chicagodt_xe5-0-3.net.bell.ca (64.230.186.82)  28.753 ms bx5-chicagodt_xe5-0-2.net.bell.ca (64.230.186.78)  28.637 ms bx5-chicagodt_xe6-1-0.net.bell.ca (64.230.186.90)  28.416 ms&#012; 6  xe-1-0-6.ar2.ord1.us.nlayer.net (69.31.111.97)  28.714 ms  24.911 ms  27.484 ms&#012; 7  ae4-52.cr1.ord1.us.nlayer.net (69.31.111.145)  26.403 ms  21.497 ms  22.869 ms&#012; 8  xe-1-2-0.cr1.slc1.us.nlayer.net (69.22.142.102)  60.229 ms  57.860 ms  59.051 ms&#012; 9  xe-2-0-1.cr1.sfo1.us.nlayer.net (69.22.142.97)  74.458 ms  75.392 ms  75.415 ms&#012;10  ae3-60g.cr1.pao1.us.nlayer.net (69.22.143.170)  87.503 ms  84.395 ms  88.163 ms&#012;11  ae1-50g.ar1.pao1.us.nlayer.net (69.22.153.17)  78.149 ms  81.729 ms  74.016 ms&#012;12  as20940.xe-1-0-5.ar1.pao1.us.nlayer.net (69.22.130.82)  80.723 ms  79.660 ms  80.674 ms&#012;13  a173-223-232-64.deploy.akamaitechnologies.com (173.223.232.64)  75.346 ms  76.165 ms  76.207 ms&#012;Bell route taken

Facebook.com:
cplexus# traceroute facebook.com&#012;traceroute to www.facebook.com (69.171.229.13), 30 hops max, 60 byte packets&#012; 1  border.unimatrix01.digibase.ca (72.38.129.201)  2.264 ms  2.372 ms  2.626 ms&#012; 2  10.64.172.1 (10.64.172.1)  7.416 ms  10.871 ms  11.860 ms&#012; 3  d226-5-233.home.cgocable.net (24.226.5.233)  22.163 ms  23.067 ms  23.079 ms&#012; 4  cgowave-busy3-ubr.cgocable.net (24.226.6.133)  11.687 ms  12.524 ms  12.553 ms&#012; 5  67.69.228.101 (67.69.228.101)  13.597 ms  14.245 ms  14.213 ms&#012; 6  bx5-chicagodt_xe3-1-0-0.net.bell.ca (64.230.186.246)  24.991 ms  22.384 ms bx5-chicagodt_xe-0-0-3_0.net.bell.ca (64.230.186.106)  26.024 ms&#012; 7  facebook_bx5-chicagodt (184.150.181.143)  24.623 ms  25.049 ms  21.615 ms&#012; 8  ae1.bb01.sea1.tfbnw.net (74.119.78.74)  88.184 ms ae0.bb02.sea1.tfbnw.net (74.119.79.34)  90.208 ms ae1.bb01.sea1.tfbnw.net (74.119.78.74)  91.748 ms&#012; 9  ae5.bb02.prn1.tfbnw.net (74.119.79.99)  100.288 ms  97.809 ms  99.507 ms&#012;10  ae1.dr03.prn1.tfbnw.net (204.15.23.89)  94.096 ms ae0.dr04.prn1.tfbnw.net (204.15.23.87)  123.789 ms  127.235 ms&#012;11  po1022.csw06b.prn1.tfbnw.net (204.15.22.55)  99.687 ms po1023.csw06a.prn1.tfbnw.net (74.119.78.237)  93.121 ms po1022.csw06b.prn1.tfbnw.net (204.15.22.55)  99.950 ms&#012;12  * * *&#012;Bell route taken

Tumblr.com:
cplexus# traceroute tumblr.com&#012;traceroute to tumblr.com (50.97.149.179), 30 hops max, 60 byte packets&#012; 1  border.unimatrix01.digibase.ca (72.38.129.201)  2.280 ms  2.384 ms  2.635 ms&#012; 2  10.64.172.1 (10.64.172.1)  6.437 ms  10.334 ms  11.324 ms&#012; 3  d226-5-225.home.cgocable.net (24.226.5.225)  12.255 ms  12.264 ms  12.238 ms&#012; 4  67.69.228.101 (67.69.228.101)  12.990 ms  12.959 ms  12.944 ms&#012; 5  bx5-chicagodt_xe6-1-0.net.bell.ca (64.230.186.90)  24.560 ms bx5-chicagodt_xe5-0-3.net.bell.ca (64.230.186.82)  25.467 ms  25.471 ms&#012; 6  te1-7.bbr01.eq01.chi01.networklayer.com (206.223.119.63)  26.386 ms  26.253 ms  27.281 ms&#012; 7  ae20.bbr01.eq01.dal03.networklayer.com (173.192.18.136)  54.324 ms  56.839 ms  52.002 ms&#012; 8  ae5.dar01.sr01.dal05.networklayer.com (173.192.18.215)  49.656 ms  50.620 ms ae6.dar02.sr01.dal05.networklayer.com (50.97.18.193)  50.556 ms&#012; 9  po2.fcr02.sr02.dal05.networklayer.com (173.192.118.141)  56.746 ms  50.196 ms po1.fcr02.sr02.dal05.networklayer.com (173.192.118.139)  48.913 ms&#012;10  50.97.149.179-static.reverse.softlayer.com (50.97.149.179)  48.684 ms  53.190 ms  46.551 ms&#012;Bell route taken

It's rare for Cogeco traffic that is en-route to the US that isn't over a TorIX network to take a route that doesn't involve either Cogent or Bell. This is hazardous and therefore my opinion that Cogeco should investigate getting more direct peering. 

Reason I'm saying this is that as a business client of Cogeco, My organization operates several services that are contingent on communicating with US associates/associate systems in real-time on a 24/7 basis and notice overnight often times that traffic will get dropped. When I traceroute, it seems many times the drops are over Cogent's or Bell's network. I'm sure that home users would also benefit from having their traffic taking other routes as well as it'd mean less blips or "Cannot connect to server" pages.

This whole situation has resulted in my organization setting up a VPS operated in a Hurricane Electric network (HE is a TorIX-connected provider), giving my organization the option to bypass Cogeco's usual routing and route via another network at our discretion. During our testing, we noticed that we can achieve increased stability over just taking the Cogeco routes.

In closing: I hope this is taken to heart and Cogeco adopts a more diverse group of upstreams/peers.

Edit: Fixing a traceroute mispaste (tumblr.com)

--
--Kradorex Xeron
[an error occurred while processing this signature]
]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26828120</guid>
<pubDate>2012-01-29 16:40:53</pubDate>
</item>

<item>
<title>Is anyone in Kingston west having speed problems??</title>
<link>http://www.dslreports.com/forum/remark,26583238</link>
<description><![CDATA[Is anyone in Kingston west having speed problems with ult. 30 or ult. 50 ? I have Ult. 30 my top speed is 25 Mbps my low speed is 61 Kbps
I had Cogeco come and everything is great on my end. So I'm wondering if others have slowed down in Kingston west "please post a speed test" 
                                            Thanks!!

    ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26583238</guid>
<pubDate>2011-11-23 16:55:51</pubDate>
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<title>[Eastern Ontario] Congestion Kingston</title>
<link>http://www.dslreports.com/forum/remark,26851118</link>
<description><![CDATA[Hello,

Just wondering if anyone else is experiencing wild speed fluctuations and slow downs when any load is put on the connection. Speed test works out ok, but as soon as i download anything (say itunes) it craps out on me. Torrents also make it crawl to a standstill.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851118</guid>
<pubDate>2012-02-03 17:22:57</pubDate>
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<title>Customer Service Inepitude</title>
<link>http://www.dslreports.com/forum/remark,26848317</link>
<description><![CDATA[My frustration.

I called a couple of days ago to cancel HD Premium which includes HDNET (or did) and Discovery Channel HD.   HDNET was replaced by OASIS and I didn't really care for it.  

Despite my explicit instructions that it was only the HD Premium Pack and these two channels I wanted removed, it appears HD Channels was removed too.    Arrrgggh!    Complete and utter inepitude.  

While on the topic ... HD Channels (other than the basic) requires a fee of $6 a month.  That is what was removed in error.  But if you go to the latest pdf file that describes all the channels

http://www.cogeco.ca/web/resources/pdf/residential/tv/depliant_tv_en_o.pdf  

I cannot find any mention of an additional $6 charge ... can anyone?    I thought it used to list it.   Its become a hidden charge I presume.   To any cogeco rep that reads this ... do you get a lot of confusion and calls about the HD Channel fee?   You must.   ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26848317</guid>
<pubDate>2012-02-03 06:18:11</pubDate>
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<title>Why Cogeco Subscribers are NOT Notified</title>
<link>http://www.dslreports.com/forum/remark,26821319</link>
<description><![CDATA[&nbsp;
Let me explain what happened when I took my Internet account to Cogeco last month (and not my first time dealing with them - previous occasions were fine).

Due to recent problems (some experienced, some grapevine) with other ISPs, I asked MANY pre-scripted (by ME) questions of their CS & Tech reps for a couple of hours, several days before I called back to actually place my order, and another hour or more's worth on the day I placed the order.

= = = = =

ONE of my Q&A logs which might be relevant to the folks who say that they were NOT Notified of usage amounts (or of other changes to their ToS) could be THIS (paraphrased) :

Q : What notifications will I receive regarding usage ?

A : There will be one at 85% and another at 100% of your cap.

Q : I already have another email address which I would like to use for all correspondence with Cogeco and do not plan to be using any addresses which Cogeco may provide, as I have had several ISPs over the years and do not wish to change my email address each time.

Can I give you this email address for your records ?

A : No.

Q : So when Cogeco wishes to tell me something by email, where will it go ?

A : It will be sent to the primary email address which we assign with each new Internet account.

Q : What happens if I do not wish to manage yet another email address, as I have several already, mostly webmail.

A : Just a moment, I'll check with someone....

[back quickly enough]

A : You can go into the 'My Cogeco' page and set the box up to forward copies of all incoming emails to wherever else you wish.

Q : I see. - Is this the same place where I would go in order to check my monthly usage ?

A : Yes.

Q : Well that's not so bad, if I only need to do that once.

= = = = =

OK now, WHO can see any flaws in what I have just explained, and what might they be ?

(I'll post answers later.... :) )

--

"It's COLD in here, Mister (Premier) McGuilty ! :hmm: :( - PLEASE, could I have just a wee piece of COAL for the fire ?"
-
Read about : http://www.dslreports.com/forum/r26819741-UBB-Nightmare#26820947]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26821319</guid>
<pubDate>2012-01-27 14:30:58</pubDate>
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<title>[Burloak] Recent Cogeco slow test results</title>
<link>http://www.dslreports.com/forum/remark,26826121</link>
<description><![CDATA[1.)What, specifically, is your issue?  Slower speeds recently on Turbo 14 plan.  Anyone else seen similar issues?

2.)How long has this issue been going on? No more then 10 days

3.)Is there a specific time of day that this issue is most prevalent? No, I've tested various times of the day.

4.)If this is related to internet connectivity All my computers are getting same results, Plugged directly into the router to rule out wireless.  Notice a lot of lag recently while Gaming.

5.)Have you contacted customer support about this problem? If so, what did they say?  Not yet.

6.)What troubleshooting steps have you taken to resolve this problem?  Ran several speed tests from various sources.  Reset Modem and Router, tried different PC's.

Other helpful info:
-operating system, home network setup  Win 7 64 Bit, Belkin N+ router.  Wired/wireless
-speed tests (including Mountain Cable speed test)





This is an older much faster test

]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26826121</guid>
<pubDate>2012-01-28 21:23:22</pubDate>
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<title>[Oakville] DOCSIS3 Internet Service Down</title>
<link>http://www.dslreports.com/forum/remark,26806058</link>
<description><![CDATA[Eighth Line & Dundas area, down since 00:10. Anyone else experiencing issues?

The Link light on my DPC3000 is solid green and DS is blinking green.

Modem status is "Not_Synchronized". Log shows "RF disconnected, QAM lost", "Timing Synchronization failure - loss of sync", and "Narrowband Fallback being forced".

Edit: And of course, after I spend 10 minutes typing that out on my cell... Service is back.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26806058</guid>
<pubDate>2012-01-24 00:31:27</pubDate>
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<title>[Windsor] NetFlix Streaming</title>
<link>http://www.dslreports.com/forum/remark,26835434</link>
<description><![CDATA[Hey all,

Recent NetFlix subscriber. I'm finding that I can stream video at the medium quality level (0.7GB/hour), but I'm not able to stream at full HD (between 1GB and 2.3GB/hour depending). When I do medium quality, things go through at any point during the day. I've not had HD quality go through without needing to stop and buffer every 2-3 minutes yet.

I'm on the Standard (14Mbit) plan. According to the bandwidth rating, I should be able to stream that video, I believe - I suppose I'm wondering if that is normal for Cogeco (backbone congestion, etc), or if I should be opening a trouble ticket to investigate the issue.

Any advice/help would be appreciated. Thanks a lot!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26835434</guid>
<pubDate>2012-01-31 14:07:41</pubDate>
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<title>Cogeco Prez calls it&#x27;s poor customers &#x26;amp;quot;Neglected&#x26;amp;quot;.</title>
<link>http://www.dslreports.com/forum/remark,26833777</link>
<description><![CDATA[An Interesting quote came out of the mouth of Cogeco owner, Louis Audet.

When asked if they are going to compete with others like Videotron, he stated:
"Absolutely not," he said. Rather, he specified, "we're here to serve a clientele that is generally neglected by the big companies"

Hm. Poor Cogeco users are "neglected by big companies"? Maybe he meant to say; We are quite happy raping our customers for all they are worth where there is no competition. Why compete and lower prices? If we did that people wouldn't get $2,500 B/W bills".

Interesting quote...

Source:
http://www.cartt.ca/news/13095/Radio-Television/With-no-wireless-or-TV-plans-Cogeco-happy-to-be-a-mid-sized-telecom-cable-radio-player.html]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26833777</guid>
<pubDate>2012-01-31 07:46:55</pubDate>
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<title>[SW Ontario] Just curious to hear what others are experiencing</title>
<link>http://www.dslreports.com/forum/remark,26820645</link>
<description><![CDATA[I called in and was told there was no ongoing maintenance work or whatever being done in Sarnia but I guess there were upgrades done a month ago in areas of the city.  Now in the last week I have had my sports pak channels lag on me when watching them and had audio cut out so I call and complain about that.  Now today my internet when last tasted was doing 3 Mbps when I am signed up for 14 Mbps and get that 14 Mbps all the time.  I am testing with the speedtest.net site and at one point got 14 Mbps back for like 5 minutes on multiple tests but of course I don't want 5 minutes of what I pay for.  During my phone call to tech support the signal was poor and choppy and eventually my phone call dropped.  What is going on here ?

btw I was told that they were getting loads of calls from Sarnia area but no mention was made about them doing anything right now about the problems ..... hopefully this will change

others in the Sarnia area who are having problems please post here ... this is just brutal ... tested again just now at 12:33 pm EST and got under 4 Mbps for download ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26820645</guid>
<pubDate>2012-01-27 12:34:00</pubDate>
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<item>
<title>What happened to Cogeco? Seriously!</title>
<link>http://www.dslreports.com/forum/remark,26823883</link>
<description><![CDATA[After seeing the UBB nightmare thread (http://www.dslreports.com/forum/r26817647-Burloak-Usage-Based-Billing-Nightmare), I really have to wonder how much lower Cogeco can take their standards and policies before someone (cough CRTC cough) steps in and enforces a change. (I know what you're thinking, CRTC do something for the consumers? I'm in crazy land!)

Their support, which was once quite good, has taken a nosedive. (This excludes those on DSLR!) My parents, who are on a Business Starter package (for a business, mind you), have had nothing but troubles as of recent.

When they received their last replacement modem a few years ago, it was obvious that it was a very old modem - the white plastic on the top of the housing had yellowed which right there shows that modem has been in service for many, many years. When they hooked it up, the first thing they noted is that it got very warm very fast. They asked me and I suggested to call Cogeco, as modems were supposed to get warm but this thing was hot. The tech was polite and could only offer that it was part of a normal operation and that nothing further was needed. I ended up standing the modem on its size to maximize ventilation because I'm a fairly tech savvy guy and know my way around computers and digital circuitry and I knew this modem was way too hot.

Naturally, it died, although a few years later than I thought it would. It died on a Saturday, and even though it was the weekend their business still operates and internet access is a must. They called Cogeco and were told that a service tech couldn't be there until Monday at the earliest, and if service was that desperately needed to take it to a storefront for a swap. Fine. I'm dragged along and we go to the storefront to have someone with a limited understanding of English refuse to swap the modem because "storefronts don't do that". It took 15 minutes of explanation and finally anger before he agreed to do the swap, and then he swapped the modem only, and refused to swap the coax cabling which had been in service for many many years as well and was showing signs of significant wear. (I was NOT about to go home and find out the cable is at fault as well.) He finally goes into the back and comes out with a very small coax cable that had to be no longer than one foot in length (much, much shorter than what we gave him and what we need) and he claims that's the best he can do and offers to throw in a few more...? What are we to do with separate pieces of coax cabling? God forbid I splice it together myself and ruin any hope of Cogeco ever providing service to my parents when they need it.

Now that the modem is sorted out, my parents' business relies on their POP3/SMTP services for business email. Against my better advice, mind you - when they signed, the Cogeco rep was very persistent that their email services would far exceed their needs (LOL) and that no third party service would be needed, promising a 99% uptime guarantee or something like that. Thanks to that rep, my hope of getting them to use something like Google Apps for Domains was out the window. Now, over the past few months!, POP3 service has been intermittent, with it going down for hours at a time. It's gotten to be quite temperamental, with it just denying access for one or two access attempts and then working magically. Again, I suggest that they call in and in the few times they did they were told over and over that it was a known issue, and that they never promised mail availability even for business accounts. Great. If this keeps up I'm forcefully moving them away from this Cogeco garbage. Can't even get POP3/IMAP SSL, mind you IMAP service.

The easy answer is to switch to a different provider, but where they are (and I've checked) has no service from any TPIA or Bell. It's Cogeco or a 56k modem.

What the hell has happened to Cogeco's service? We were given a friendly greeting, rock solid service and great support just a few years ago. Everything goes rock solid and now boom, nothing but issues.

(Note that I'm not asking for support, this is just a rant thread. :))]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26823883</guid>
<pubDate>2012-01-28 01:37:58</pubDate>
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