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<title>Cogeco forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cogeco</link>
<description>Cogeco forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 19:45:39 EDT</pubDate>
<lastBuildDate>Sun, 22 Nov 2009 19:45:39 EDT</lastBuildDate>

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<item>
<title>[Burloak] Confirming $30 max charge for overages</title>
<link>http://www.dslreports.com/forum/remark,23371489</link>
<description><![CDATA[Hey there,

I rent out two of my bedrooms to 2 other guys, both also heavy internet users..we've been trying to stay within 60 gigs, but I'm not sure what they did this month, but we hit 60 gigs Nov 11, so we are well over right now, I'm at $21 in overages. If the max charge for High speed Standard is indeed $30, then I might as well tell them to do whatever they want the rest of the month.

But reading on Cogeco's website, I noticed their message "If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10.00 per 1 Gigabyte for both upstream and/or downstream traffic."

I'd hate to download an additional 50 gigs and find out I now somehow owe $500 .. can someone confirm it is a max charge of $30? Or even better, show me the page on Cogeco that says that? I've searched through the forums, but haven't found any hard evidence?

Thank!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23371489</guid>
<pubDate>2009-11-20 16:03:37</pubDate>
</item>

<item>
<title>[SW Ontario] Even Slower Speeds In Sarnia</title>
<link>http://www.dslreports.com/forum/remark,23333261</link>
<description><![CDATA[Hey Folks, 

I have previously complained about slow speeds, however it always seemed that they sorted themselves out.

My first suspicion is a congested node because speeds vary, and we have 2 modems, both showing same results.

However these speeds just seem to be getting worse, and we have 4 computers networked so we are all splitting this speed


Are there any techs out here that can help calling cogeco we get no help. And we have tried calling them till we are blue in the face. still no assistance.

I attempted to access the cable modems stats but I couldnt find the address for it.

Please any help is appreciated.

1)What, specifically, is your issue? Slow speeds, slow browsing, frequent connection drops.
a) Is there a specific time that this issue is most prevalent? All day
b) How long has this issue been going on? (days, weeks, months etc) 1 month

2) Do you have cable TV? If so, is there any reception degradation..what channels? Yes Cable tv, No channel degradation.

3) Have you contacted customer support about this problem? If so, what did they say? They say its my router, usual speal. its not, because I have tried 3 different routers.

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?) changed routers, reset cable modem, called support.  Reset router.  

5) Info about you:
a) What city are you in? Sarnia
b) What is your operating system? Windows xp(4 Xp Computers)
c) What is your home network setup? Provide details
Cable Modem ---------> Dlink Dir-625 Router-------> Lan computer(winxp)----------> 3 Wireless Laptops (Windows Xp)
.
d) If you have more than one computer, is the problem occuring on all other machines? All machines report poor speed tests
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? Built into router, attempted to turn off/on no improvement
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
http://www.dslreports.com/linequality/86449c375638/2585775
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
c) Latency: Traceroutes traceroutes traceroutes. Pings too.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adam>tracert www.dslreports.com

Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:

  1     1 ms    --
Any comments made by me are of my own opinion.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23333261</guid>
<pubDate>2009-11-12 19:14:49</pubDate>
</item>

<item>
<title>HD  upgrade in Fort Erie</title>
<link>http://www.dslreports.com/forum/remark,23379609</link>
<description><![CDATA[Just got  in from a weekend away and lo and behold we finally have all the  HD channels . I am really  going to like  The  Golf Channel in HD . Just wanted  to say thank you Cogeco.
 :D]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23379609</guid>
<pubDate>2009-11-22 16:27:13</pubDate>
</item>

<item>
<title>[Niagara] Customer Service</title>
<link>http://www.dslreports.com/forum/remark,23371794</link>
<description><![CDATA[I am totally upset with the customer support.  I convinced my father to switch to Cogeco internet because of the service he is lacking with Bell.  A guy from PVS came to the house and told my Dad's wife that he couldn't install the internet because there was a problem getting to the main cable. He then left after 15 min of waiting for my Dad to show up.  My father then called Cogeco and they fed him a pack of lies, saying that the installer was instructed not to drill holes and that he waited around for 30 minutes for my father to arrive.  The supervisor on the phone was totally uncooperative and would not ask the installer to come back. She said there are no other options other than my father would have to wait until tuesday for someone to come and do the install.  Unfortunately this is not a very good impression to an existing customer of Cogeco.
 ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23371794</guid>
<pubDate>2009-11-20 16:54:40</pubDate>
</item>

<item>
<title>[Hamilton] Disconnects</title>
<link>http://www.dslreports.com/forum/remark,23376253</link>
<description><![CDATA[These seem to happen a few times a year. I don't know if it's temperature related or what, but they get very annoying. It's been happing off and on for at least a week.

This is what shows in the modem logs:

 quote:Sat Nov 21 18:32:35 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 18:26:22 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 18:26:20 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 18:26:07 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 18:25:34 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 18:04:06 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 18:04:04 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 18:03:53 2009  &#9; Critical (3) &#9; No Ranging Response received - T3 time-out 
 Sat Nov 21 18:03:30 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 18:02:58 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 17:37:06 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 17:37:03 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 17:36:49 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 17:36:17 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 17:35:29 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 17:35:26 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 17:35:13 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 17:34:40 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 16:16:04 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 16:16:01 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 16:15:56 2009  &#9; Critical (3) &#9; No Ranging Response received - T3 time-out 
 Sat Nov 21 16:15:48 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 16:15:15 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 16:14:28 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 16:14:25 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 16:14:13 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 16:13:40 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 15:59:40 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 
 Sat Nov 21 15:59:38 2009  &#9; Critical (3) &#9; DHCP WARNING - Non-critical field invalid in response. 
 Sat Nov 21 15:59:26 2009  &#9; Critical (3) &#9; Received Response to Broadcast Maintenance Request, But no Un... 
 Sat Nov 21 15:58:53 2009  &#9; Critical (3) &#9; Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Nov 21 15:43:36 2009  &#9; Notice (6) &#9; TLV-11 - unrecognized OID 

2) Do you have cable TV? No.

3) Have you contacted customer support about this problem? If so, what did they say? No.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23376253</guid>
<pubDate>2009-11-21 18:36:02</pubDate>
</item>

<item>
<title>Cogeco Web/File Hosting</title>
<link>http://www.dslreports.com/forum/remark,23374644</link>
<description><![CDATA[Is this still offered free to subscribers? If so, how/where is it accessed?

Thanks.
--
I love fish sticks. I love putting fish sticks in my mouth.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23374644</guid>
<pubDate>2009-11-21 10:33:44</pubDate>
</item>

<item>
<title>less.cogeco.net</title>
<link>http://www.dslreports.com/forum/remark,23345777</link>
<description><![CDATA[Any idea what happened to less.cogeco.net ?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23345777</guid>
<pubDate>2009-11-15 20:07:04</pubDate>
</item>

<item>
<title>Channel Disappeared..QAM Turner.</title>
<link>http://www.dslreports.com/forum/remark,23363505</link>
<description><![CDATA[Hey all,

Does anyone know where the Treehouse feed that was available on the QAM tuner went to?  I can't seem to find the channel anywhere.  I think it was in the 86-??? range but can't be sure. 

The regular channel 68 (Treehouse TV) as well as my BNN channel have an annoying non stop click in the audio that makes it unwatchable.  

Any help is appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23363505</guid>
<pubDate>2009-11-19 07:24:18</pubDate>
</item>

<item>
<title>[Windsor] Internet Down Again 11/17</title>
<link>http://www.dslreports.com/forum/remark,23353109</link>
<description><![CDATA[What's going on cogeco, this is 2 times in the last month.

Went to login to check my work email before I left to make sure I didn't have anything outstanding, and to no behold there was only 1 light on the modem. I did the normal power cycle of the modem and that did not help...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23353109</guid>
<pubDate>2009-11-17 09:58:46</pubDate>
</item>

<item>
<title>Old cogeco customer want it back?!</title>
<link>http://www.dslreports.com/forum/remark,23350528</link>
<description><![CDATA[Hi, before I moved to my new house I had cogeco and where I moved cogeco was NOT available and I had to go with Bell but now I just checked on cogecos website and it is available! I've heard somewhere that Cogeco would pay the Bell's fee to cancel contract so they can get me back with them. Is this true?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23350528</guid>
<pubDate>2009-11-16 18:33:45</pubDate>
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