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<title>Cogeco forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cogeco</link>
<description>Cogeco forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 22 May 2013 03:14:31 EDT</pubDate>
<lastBuildDate>Wed, 22 May 2013 03:14:31 EDT</lastBuildDate>

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<item>
<title>Weird outage problem</title>
<link>http://www.dslreports.com/forum/remark,28303781</link>
<description><![CDATA[Ok, I got Cogeco phone hooked up almost 3 months ago now but since it's happened I have run into a problem that effects the phone and internet but not the TV which is also Cogeco, this problem never exsisted before the phone was installed. Anyways my problem is my phone(Cogeco) and internet(Start) seem to randomly just cut out for 15 minutes to a couple hours during a day where internet will not work at all or it has small spurts where it will start to load a website and then just not work although most of the time this is happening all the modem lights are on like it is working. Also the phone will be down and if you keep trying you may get a dial tone for awhile before it cuts out, so basically during this time phone and internet are unusable.

Now here is the weird part, after said time the phone and internet will suddenly kick on and work perfectly the rest of the day. This happens randomly and usually only once a day but doesn't happen every day. I have called Cogeco about this and the rep said they showed no down time on their end with the phone and sent a tech out. Once the tech got here I told him what happens and he had a puzzled face and honestly didn't know what it could be but he said he would run another line to the house as squirrels could of chewed the line causing the problem maybe. He did this and for about a week there was no problems so I almost figured it was fixed but earlier today mine phone and internet was down for 2 hours. As I said all of my internet modem lights were on and the phone modem lights were on except the one that is always off(line?).

Any help here would be appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28303781</guid>
<pubDate>2013-05-19 02:32:05</pubDate>
</item>

<item>
<title>[INTERNET] Slow speeds, Belleville</title>
<link>http://www.dslreports.com/forum/remark,28307886</link>
<description><![CDATA[I'm seeing 2-3Mb/s download speeds tonight, I've checked a few different servers and I'm getting similar results.. no observable packet loss.

Also no problems with upload speeds, it's been quite consistent at 1-2Mb/s.

I'm on the Turbo 14 tier and, up until tonight, have been getting the advertised 14Mb/s speeds.

Anyone else in the area having problems tonight?

-Bry.
--
Sometimes I'm rude, this is known.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28307886</guid>
<pubDate>2013-05-20 22:11:59</pubDate>
</item>

<item>
<title>[INTERNET] No scroll when using webmail on iPad</title>
<link>http://www.dslreports.com/forum/remark,28309729</link>
<description><![CDATA[New Cogeco webmail platform looks much better and easier to use but I have one major problem. I can't scroll an open email on iPad; only 1/2 email appears. Screen seems locked except I can scroll list of folders. Can't get response from Cogeco support to correct.  Know there is solution but can't find/remember.  Tks for any help.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28309729</guid>
<pubDate>2013-05-21 15:20:54</pubDate>
</item>

<item>
<title>Spam email from Cogego server</title>
<link>http://www.dslreports.com/forum/remark,28288806</link>
<description><![CDATA[Anyone from cogeco read this forum?  Might want to look into this:

==============
Return-Path: basement@cogeco.ca
Received: from wmipb01.cogeco.net ([216.221.81.100]) by my-SMTP-server.My-Domain.tld
with ESMTP id AAA202 for sales@My-Domain.tld; Tue, 14 May 2013 04:19:12 -0400
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: (long string of alpha-numeric garbage)
X-IronPort-AV: E=Sophos;i="4.87,667,1363147200"; d="pdf'?scan'208";a="18793861"
X-SBRS: None
Received: from unknown (HELO cgocable.ca) ([192.168.200.207]) by wmipb01.cogeco.net
with ESMTP; 14 May 2013 04:19:06 -0400
Received: from [192.168.201.168] (Forwarded-For: 41.151.52.29) by busywm01.int.cogeco.net
(mshttpd); Tue, 14 May 2013 10:19:06 +0200
From: "Climatic" basement@cogeco.ca
Reply-To: marinkattorneys@live.com
Message-ID: 74e0c9e910842.51920f9a@cgocable.ca
Date: Tue, 14 May 2013 10:19:06 +0200
X-Mailer: Oracle Communications Messenger Express 7u4-23.01(7.0.4.23.0)

--
Read the attached safe our planet 

Some pdf file included as attachment, which is really just a form you fill out with various items of personal / identity information.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28288806</guid>
<pubDate>2013-05-14 08:46:09</pubDate>
</item>

<item>
<title>[TV] On Demand down since Friday?</title>
<link>http://www.dslreports.com/forum/remark,28305498</link>
<description><![CDATA[I've been trying to play a movie since Friday, but kept getting an error message, and having the movie freeze five seconds after it started.

Can't call Cogeco, as the person that owns the account is gone until Tuesday, and  I don't know her account information. What exactly can I do, and is anyone else experiencing this?

Would I be able to get credit applied for this downtime? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28305498</guid>
<pubDate>2013-05-19 23:05:17</pubDate>
</item>

<item>
<title>[INTERNET] Turbo 20 Speeds?</title>
<link>http://www.dslreports.com/forum/remark,28297781</link>
<description><![CDATA[I just got hooked up again last week and speed tests up and down average 2Mb up or down. I should be getting up to ten times faster downloads?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28297781</guid>
<pubDate>2013-05-16 20:25:04</pubDate>
</item>

<item>
<title>NBCW, CBSW, ABCW, FOXW, And PBS SD Becoming a Theme Pack</title>
<link>http://www.dslreports.com/forum/remark,28298756</link>
<description><![CDATA[I just got an email from Cogeco this morning informing me that they will be charging for the west coast channels. Here is part of the letter that I recieved that effects these channels.

Channels removed from your current package

    The West feeds for NBC, CBS, ABC, FOX and PBS will now be available in the Time Shifting theme pack, which can be added to any Digital Select package.
    Salt+Light and EWTN &#150; will be available through the new 'Heart and Soul' pack FREE of charge
    T&eacute;l&eacute; Qu&eacute;bec will no longer be available
&#9;
If you wish to continue receiving these channels or if you would like more information on these changes, please call us at 1-866-720-6660.

I called and was told that come June 18th these channels 717 to 720 will now be put into a theme pack that will cost $10 extra to add on. I was also told that Cogeco had to do this because of some CRTC ruling that forced not only them but also all Canadian content providers.

This just plain stinks and I plan on contacting the CRTC to see why they would force Canadian content providers to do this.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28298756</guid>
<pubDate>2013-05-17 08:44:07</pubDate>
</item>

<item>
<title>[PHONE] Cogeco Phone Fax Support</title>
<link>http://www.dslreports.com/forum/remark,28283536</link>
<description><![CDATA[We will be using a bundle deal to switch one of our locations to use Cogeco Phone. We may perhaps use Cogeco for our other locations, but I'm not sure of fax support. I remember at one point asking a customer support person if fax was supported, and I'm quite sure they told me that it was.

Does anyone know of any specific technical details? For example, does Cogeco implement G.711 pass-through with their TA's or is it a mixture of pass-though and T.38?  Does anyone here have any idea?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28283536</guid>
<pubDate>2013-05-12 10:33:15</pubDate>
</item>

<item>
<title>[INTERNET] Cogeco Congestion</title>
<link>http://www.dslreports.com/forum/remark,28294010</link>
<description><![CDATA[Greetings , im currently on the business 10/2 plan. My sync is at about maybe 12 megabits down and 2.4 up so im getting my full 10/2.

The problem is that at some part of the day , my connexion is really slow (like 4 meg down and 2 up) , I know that i can't blame my line quality, but could cogeco throttle Business connexion at some part of the day ? It also happens when im torrenting . (my upload is locked to 1 megabits per second to be sure that i wont affect my connexion.

Thank you for your answers 

Max]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28294010</guid>
<pubDate>2013-05-15 17:17:13</pubDate>
</item>

<item>
<title>[INTERNET] DHCP Issues - Same IP for 5 months straight</title>
<link>http://www.dslreports.com/forum/remark,28284949</link>
<description><![CDATA[Hello Everyone,

Just wondering if anyone else has been getting the same IP for the past month or 2??  I have had the same IP for the past 5 months with my Arris TG862G.  I have reset the modem and even factory reset the modem multiple times, done IPCONFIG /release/renew, I have reset the Winsock and TCP/IP, and still I am pulling the same IP.  When I call into Tech Support mentioning this they do not seem to know how to fix the issue.  I have a huge feeling there is a DHCP server issue.  Here are my modem logs which show the problems since April 14, 2013 (how far back the log will go):

Date Time &#9;Event ID &#9;Event Level &#9;Description
4/14/2013 20:40 &#9;90000000 &#9;4 &#9;MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/14/2013 20:40 &#9;73040100 &#9;6 &#9;TLV-11 - unrecognized OID;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/15/2013 0:59 &#9;84020200 &#9;5 &#9;Lost MDD Timeout;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/17/2013 23:25 &#9;68010300 &#9;4 &#9;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/18/2013 1:38 &#9;84020200 &#9;5 &#9;Lost MDD Timeout;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/21/2013 11:26 &#9;68010300 &#9;4 &#9;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/21/2013 19:19 &#9;84020200 &#9;5 &#9;Lost MDD Timeout;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 13:38 &#9;82000200 &#9;3 &#9;No Ranging Response received - T3 time-out;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 13:39 &#9;82000300 &#9;3 &#9;Ranging Request Retries exhausted;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 13:39 &#9;82000600 &#9;3 &#9;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 13:41 &#9;90000000 &#9;4 &#9;MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 13:41 &#9;73040100 &#9;6 &#9;TLV-11 - unrecognized OID;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/22/2013 14:42 &#9;84020200 &#9;5 &#9;Lost MDD Timeout;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/25/2013 12:33 &#9;68010300 &#9;4 &#9;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/25/2013 13:42 &#9;84020200 &#9;5 &#9;Lost MDD Timeout;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
4/29/2013 0:33 &#9;68010300 &#9;4 &#9;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
5/6/2013 3:10 &#9;82000200 &#9;3 &#9;No Ranging Response received - T3 time-out;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;
5/9/2013 12:33 &#9;68010300 &#9;4 &#9;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d3:38:23:42;CMTS-MAC=00:25:84:57:cd:4c;CM-QOS=1.1;CM-VER=3.0;

I think there are problems with the DHCP server if my modem is sending a request to the server for a new IP and it is erroring out and renewing the lease on the same IP.  I am about to lose my mind on this especially since the service for residential is Dynamic, not static.  When I mentioned it to the agent Chris, he said this is way over his head and he does not understand anything I am saying.  Really??  You get trained on a tool and that is it?  What if the tool is down, or what about doing troubleshooting old school and knowing what event logs mean.  Help Me please!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28284949</guid>
<pubDate>2013-05-12 21:44:22</pubDate>
</item>

<item>
<title>ONLY Digital Receivers now?</title>
<link>http://www.dslreports.com/forum/remark,28279989</link>
<description><![CDATA[Got the boilerplate notice that my 2 "normal" receivers are not going to work in July...they will need to be exchanged for "digital" receivers...

For a price of course...

But no idea if i can just unhook the 2 I have & take em to Burlingto Mall to do the exchnge...

Anyone know? No costs right?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28279989</guid>
<pubDate>2013-05-10 18:03:25</pubDate>
</item>

<item>
<title>[TV] Cogeco PVR - watch recorded programs with no service?</title>
<link>http://www.dslreports.com/forum/remark,28280664</link>
<description><![CDATA[I will be disconnecting and eventually cancelling Cogeco service and replacing it with Bell Fibe. I own my PVR. Will I still be able to watch programs recorded on this PVR?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28280664</guid>
<pubDate>2013-05-10 22:01:34</pubDate>
</item>

<item>
<title>New Caps For Business Packages</title>
<link>http://www.dslreports.com/forum/remark,28188667</link>
<description><![CDATA[Wow!! just noticed that Cogeco increased all there monthly bandwidth limits on the business packages, My Ultimate 45 package was at 350GB and now its 500GB "Thanks Cogeco"   Below is the increases for the other packages.

-Ultimate 10           -400GB  Cap
-Business Standard  -450GB  Cap
-Ultimate 45           -500GB  Cap]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28188667</guid>
<pubDate>2013-04-10 21:53:07</pubDate>
</item>

<item>
<title>SOHO Package Data Cap</title>
<link>http://www.dslreports.com/forum/remark,28267085</link>
<description><![CDATA[Maybe I missed it...but I logged into my account, it says that I now get 450 GB od data minthly?

Is that correct? I thought the SOHO biz account at $90 a month was capped at 300 GB?

Anyone know? Was this updated recently?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28267085</guid>
<pubDate>2013-05-06 17:23:51</pubDate>
</item>

<item>
<title>Bundling no good idea after all</title>
<link>http://www.dslreports.com/forum/remark,28255551</link>
<description><![CDATA[Bundling all services with one provider does not seem to be a good idea after all. This morning was the second time (that I noticed) in the past 5-6 days that I had:
-- no telephone
-- no internet
-- no TV (ok, I do not care about it -- I did not even check whether that was true)

And that was not because my hydro was down. No wonder Cogeco gives this two-year free telephone service promotion. I doubt many people would get that service for the full charge, even after the multiple service discount.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28255551</guid>
<pubDate>2013-05-02 10:31:36</pubDate>
</item>

<item>
<title>[rant] cogeco twitter</title>
<link>http://www.dslreports.com/forum/remark,28264266</link>
<description><![CDATA[Just a little rant about the cogeco twitter feed...

What's the deal with all the random questions?  Are you trying to be my friend?  What's all this got to do with my internet service?

Stuff like asking us if we own bikes, whether we like coffee or not, or what our favourite day of the week is, is simply annoying, and smacks of a desperate attempt to suck useless personal information from us.  Please stop.
--
Myth: It's only fair to pay for quality first-run movies.
Fact: Most movies shown on cable get two stars or less
and are repeated ad nauseum.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28264266</guid>
<pubDate>2013-05-05 17:46:05</pubDate>
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