In light of COVID-19, our support specialists are operating with somewhat limited bandwidth as we continue to pivot and adapt. We appreciate your patience as it may take longer than usual to connect with us. For time sensitive requests please call 1-800-XFINITY
As part of an endeavor to meet customers where they already are, Comcast and DSLReports have created this space where you can ask for technical assistance directly from Comcast's Technical Specialists. This is a SECURE area for member-to-tech communication. DSLR members with full read and post access are Comcast Specialists working to solve customer issues to the best of their ability. Questions about this forum should be directed to the forum moderator.
Bumping or responding to your posts will cause a longer than normal response time. Your post will not be in the unreplied section any more if you bump your thread! Also, please do not attempt to read other's threads or post there, they are not supposed to be read by default. Please keep all communications to one thread, not multiples.
Please note - This support area is for Comcast/Xfinity residential technical related questions. While there are some cases where billing meets technical problems i.e. authorizations, this team does not support billing related change requests. For these matters, please contact 1-800-XFINITY. Any Comcast Business matters should be addressed by calling 1-800-391-3000