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In light of COVID-19, our support specialists are operating with somewhat limited bandwidth as we continue to pivot and adapt. We appreciate your patience as it may take longer than usual to connect with us. For time sensitive requests please call 1-800-XFINITY

As part of an endeavor to meet customers where they already are, Comcast and DSLReports have created this space where you can ask for technical assistance directly from Comcast's Technical Specialists. This is a SECURE area for member-to-tech communication. DSLR members with full read and post access are Comcast Specialists working to solve customer issues to the best of their ability. Questions about this forum should be directed to the forum moderator.

Bumping or responding to your posts will cause a longer than normal response time. Your post will not be in the unreplied section any more if you bump your thread! Also, please do not attempt to read other's threads or post there, they are not supposed to be read by default. Please keep all communications to one thread, not multiples.

Please note - This support area is for Comcast/Xfinity residential technical related questions. While there are some cases where billing meets technical problems i.e. authorizations, this team does not support billing related change requests. For these matters, please contact 1-800-XFINITY. Any Comcast Business matters should be addressed by calling 1-800-391-3000
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spc
 TopicGroupReplies/uniqsLast Post
topic Webiste time out issue by NWJeffDNS10/2NWJeff : 18th Mar 09:04PM
topic Comcast keeps trying to connect to my computer by caprichosoCable4/4caprichoso : 18th Mar 08:18PM
topic UCI next gen speed by bquinn1Cable2/2bquinn1 : 18th Mar 02:14PM
topicEmail about speed increased your internet speeds to show youattachmentsx2 by asis8543/2ComcastJared : 18th Mar 09:05AM
topicseeing packet loss and slower speedsattachmentsx6 by jchambers283/3jchambers28 : 13th Mar 07:42PM
topic Not seeing speed increase after receiving notificationattachments by DCLocalCable4/3DCLocal : 13th Mar 01:12PM
topic200mbit upload speed for gig tier by staze-/312th Mar 10:01PM
topic Issue with Node in Arlington, VA by GB_VAConnectivity13/3ComcastJared : 11th Mar 02:11PM
topic X1 4K box does not get HDR flag by Ken_HCable20/12Ken_H : 10th Mar 09:45PM
topicReduced upload speed on mid-split CODA56 by dslstk2/3dslstk : 28th Feb 03:11PM
topic Cannot add unlimited data by xymoxCable6/2xymox : 28th Feb 09:33AM
topicEmpty Usage Pageattachments by DrSmith11/21DrSmith : 28th Feb 07:23AM
topicXfinity Account Website Devices / Usage Page Now Blank by Brocktoon2/2Brocktoon : 27th Feb 07:32PM
topicXfinity Home Voice - No incoming calls after port in by mhs03/2ComcastJared : 26th Feb 09:59AM
topic speed increase by jchambers28Connectivity9/3jchambers28 : 23rd Feb 12:39PM
topicPoor-high latency/ Modem Status: "Poor" by Belenos5/2Belenos : 20th Feb 09:16PM
topicWhat is valid hostname or IPv6 address for DS-Lite setup? by myobb3/2ComcastJared : 20th Feb 09:48AM
topicHigh pings and some dropped packets. by snowscum24/3snowscum : 17th Feb 08:49AM
topicLoss of Internet/IP connectivity by Belenos2/3Belenos : 14th Feb 12:30PM
topic Any CM or CMTS issues causing streaming stalls?attachments by Orbiting234Connectivity1/2ComcastJared : 12th Feb 09:57AM
topicTCP RST, dup acks, retransmits, likely RF issues by johnnn25/5johnnn : 10th Feb 11:47AM
topic Power level concernsattachmentsx3 by KewliukeSignals6/4Kewliuke : 5th Feb 02:36PM
topic Mid Split Availability by runwave87Signals1/4ComcastJared : 5th Feb 09:00AM
topicf coupler by sgkent2/4sgkent : 30th Jan 10:23AM
topicPlan downgraded? by afro5617/7afro561 : 30th Jan 09:43AM
topic XB7-CM Locking up by badtlc4Connectivity7/10badtlc4 : 29th Jan 01:54PM
topicupload speeds by bbscript1/4bbscript : 20th Jan 12:14PM
topic 200mbs upload speed not enabledattachments by nightfuryCable2/4nightfury : 12th Jan 12:15PM
topicInconsistent ping & high latency after outage by XXRooster11/15ComcastJared : 11th Jan 11:03AM
topic Haven't been able to login to xfinity.com in weeksattachments by kucharskCustomer+Service2/2kucharsk : 10th Jan 02:48PM
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