 | Anon | Intro Price Only This is a special (first 3 months) price. After the first 3 months the price goes to $49.95 | |
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 | | Anon | Response from Big Net re: Intro Price Only We're very clear both on our price listing here on DSLReports.com and on our Web page at www.bignet.net that our $29.95 residential introductory price and our $79.95 business introductory price last for three months and go up to $49.95 and $99.95 respectively in the fourth month. If you've seen some place that this is not made clear, I would appreciate knowing about it so we can have it fixed.
John Mozena
Director of Communications
Big Net
jmozena@bignet.net | |
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| Anon | Special for 3 Months This is a special introductory price for the first 3 months. After that the price is $49.95 | |
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rninan
join:2000-05-16
Flossmoor, IL
|  Lack of service
When I got the service (768/384) I was told I would get a static address, but when it got installed, it changed to DHCP.
Half the time their DHCP server is down, and I have repeatedly complained that there's something wrong with my service. Their stock reply is turn off the modem and then turn it back on after 2-3 minutes. They kept saying that it was my computer and finally after weeks of insistence, they got Covad involved and found that the line was bad and got it replaced. Now again after a few days of working reasonably well, it has gone really bad. Their reply as usual is turn off the bridge and turn it back on after a few minutes.
Since I committed the mistake of signing a year long contract, I am stuck with them, otherwise I would have cancelled my service in a heartbeat.
Now they changed all 768 to 1.5 Mbps, but I am stuck with a bridge that can only go as fast as 1.1 Mbps, though that's the least of my problems. I only want my connection to work reliably and not having to turn off and on the bridge every few hours. | |
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| Anon | Big Net Prices | |
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radougherty
join:1999-07-23
Austin, TX
 ·RoadRunner Cable
|  Not that thrilled with BigNet
Service was installed within promised time frame for one of the people. However not happy with the performance, traceroute shows approx 240ms to 270ms between last hop in their network and my user when nothing is happening on the line. I also see periors of 45 to 60 seconds where we loose connectivity (aka pings time out). Tried to get BigNet to look into this since latency used to be in the 140ms to 160ms range when it was first installed but they refuse to take a problem ticket on it.
Had another person that was told they qualified but then LEC claimed facilities problem and they couldn't install. Now he's been waiting 3 weeks for his credit card to be refunded the up front $300 charge, they keep promising to refund but haven't seen it yet.
Based on experience so far no more business from me for BigNet | |
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| Anon | What's up with their QOS?
The service has been down at least 30m to an hour every couple of days on days that there are not scheduled down times. I don't understand this. I have waited for an hour on hold to talk to a support person, but noone ever answered. I have finally given up fighting with their incompetence and have started going direct to Covad. Maybe after enough calls, Covad will get BigNets service levels a bit higher since Covad has somewhat high standards of its own that it does meet. | |
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| Anon |  just signed up
Now maybe she has done that or maybe she hasn't. I will give her the benifit of believing her. My only concern is the service that some of you have complained of. Has any of your problems been solved? Or does anybody have any good coments? I have read through alot of companies complaints and Big net seems to be one of the better ones. I was worried about signing up so soon to DSL service in general, because there is alot of bugs to be worked out of all aspects of the DSL trade.
So here's to crossing my fingers and toes, that I have made the right decission! LOL! I will post at each phase of the process in hopes of providing everyone with the good, the bad and the ugly of Big net DSL. | |
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| easberry
join:1999-08-26
Buford, GA
| Re: just signed up | |
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| | | Anon | Re: just signed up I just got my IDSL switched on by Covad - I'm not sure what local telco you're under, but USWest was painfully slow in installing the loop. They cancelled their install date three times! Fortunately, after the telco was done, Covad was on the spot in 5 days, and I'm a happy surfer! So, your loop delivery problems are most likely due to your local telco - when I called Bignet regarding the slow delivery, the customer service tech immediately said, "Ameritech. Nope? Pac Bell. Nope? Where you from?" "UsWest." "Yep, it's your local telco." I ordered DSl on 6/2 also, btw got switched on on Aug 1. | |
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| | Anon | Well here is my next up-date. It is 8/17 today. I have recieved several updates from Bignet keeping me informed on the local telephone co. delivery dates. First date was Sept. 3. Then a couple of days later they sent another email and had move the date foward (gasp!!)to Aug. 21.Today, when I came home from lunch, Ameritech was ouside on the pole setting up their part.( I almost fainted!) They said tomorrow they had to go underground by my house and do something and then they would be finished.My friend down the street is in shock. He went with another co. and just finially got up and running 6 months after his first payment. Now I know I have a ways to go yet, but so far so good......stay tuned. | |
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| | Anon | Well I am the one that has been trying to give a good account of how my service is going from calling in the order to actual use.After being so excited with Ameritech comming out ahead of the date I was given, we have hit a problem... We called BigNet to see when the next step of the installation would take place. BigNet gave us COVADS phone # to call. Called COVADS they tell us that Ameritech was having a problems with the line. The man we talked to didn't have the info on what the problem was, so he was forwarding a inquiry to another dept. to contact us with the details. So we'll see...rogermel69@aol.com | |
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| Anon | BigNet got $695, I've got nothing! | |
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| Anon | GOOOOOOOOOOOOOoooooooooooooODDODODODODO | |
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Howitt
@aol.com
| BigNet = BigSuck | |
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Gutternuts
@bignet.net
| Re: BigNet = BigSuck | |
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bobafett020472
join:2000-10-10
Algonquin, IL
| ISDL is better than dialup | |
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jldfjkl
@one.net
| Fast internet slow service(no service) We signed up 9/19/2000. Line failed twice.
Called them. Said they will call back. They did not call back.
Called them. Said they will call back. They did not call back.
Called them. Said they will call back. They did not call back.
Called them. Said they will call back. They did not call back.
...
Does that tell you the quality of there service or what. We are pissed and are thinking of making a trip to see them. Won't they be surprised. I have had better service from microsoft!
This company provides a much better service http://www.BBB.org | |
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