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nung_atl

join:2002-09-28
Marietta, GA

I really like this ISP

99.5% uptime!!!!
[text was edited by author 2002-09-28 09:19:07]

[text was edited by author 2002-09-28 09:25:16]
cc4cc4

join:2003-01-16
Covington, GA

Speed Factory

Responded. Is this a Speed Factory forum? What I'm getting onscreen isn't very descriptinve.
ericheaf1

join:2003-01-20
Marietta, GA

Re: Speed Factory

i think so...
inhiding

join:2003-01-21
Atlanta, GA

Re: Speed Factory

kind of i guess..
inhiding

join:2003-01-21
Atlanta, GA

did you go with the greatspeed router?

So, did anyone that recently started or transitioned over to SF go with the GS external router with a Static IP insted of that free internal? I did! =D
rmturner

join:2001-10-18
Kennesaw, GA

Re: did you go with the greatspeed router?

Yep. EZ setup with my Netgear and so far it's functioning with the same reliability as my DTV X2. It's hard to tell I just switched ISPs.
inhiding

join:2003-01-21
Atlanta, GA

Re: did you go with the greatspeed router?

Exact same thing with me, only I used a Linksys. Other then the price difference, it's the same.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: did you go with the greatspeed router?

I've got the same price as formerly with DTV, as I jumped on the DTV refugee special. My price will go up next year, though, and I had to pay for the router. I'm happy to pay more if it will keep these small ISPs in business. They offer a lot more features than the behemoths.
rmturner

join:2001-10-18
Kennesaw, GA

the news server

Don't get me wrong, I'm happy with my new, bridged, PPPoE-free ISP. But isn't the news server just a teeny bit on the slow side? I'm still on week # 1 after my transition from DTV, but so far I'm not in a big hurry to cancel my giganews account.

rwhubert
Premium
join:2002-07-26
Atlanta, GA

Wee Hours tech call gets thru

Just wanted to say "thanks" to the Speed Crew for returning my 1:30 AM emergency support call. I rang the SF tech support number and left a voice message after I returned home from work to find my connection down.

Five minutes afterwards I was on the phone with Patrick, and after a few minutes of reconnecting and pinging routers, NICs, etc., we found the problem and I was able to get back online.

This is damn great support!

Robert
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Wee Hours tech call gets thru

Pretty amazing. That's a good sign. In my experience, the calls to DTV support were very good, no scripts apparent and they actually listened to the problem. So it looks like this is at least as good if not better. Comparing it to experiences I had with the bigboys....With Bellsouth Fast Access, I usually didn't wait long, but you'd end up with a script reader wanting you to reinstall Dial Up Networking. Unfortunately, I had to call them a bunch because the connection was very flaky. A flakiness which magically went away when I switched to a bridged pppoe-less connection with DTV and now Speedfactory. With Earthlink, it was worse than BSFA. You'd wait an hour on hold and then maybe luck out and get someone who actually knew what was going on or maybe not. The last time I waited on hold with them, the person I finally reached hung up on me (and no, I wasn't ranting). I called back to report the person, only to end up at the end of the quieu again. Gave up and cancelled the service.

rwhubert
Premium
join:2002-07-26
Atlanta, GA

Re: Wee Hours tech call gets thru

Yes, BellSow HalFast Access was the worst for support. I was stuck with them for 2 miserable years. And you're right, those "bridged" connections are for the birds. Now with SF, at least I have a real router that actually does IP routing -- wow, what a concept! No bloody bridge, no PPP-O-anything. If SF keeps up the good service and even better tech support, I'll be happy for a change and might even post some more rave reviews.

Geez, I wonder if poor Patrick IS the entire tech support department. Every time I've called or emailed for any reason, he's always the one that has answered... and he's answered every single call and every email -- even in the wee hours without complaining -- and even my occasional raves and flames re Bellsouth, Microsoft, et al.

Robert
ParanoiaInc

join:2002-08-28
Tucker, GA

Hubba-hubba, no DNS workee

Click for full size
Anybody else having trouble? I cleared all local caches, power cycled everything (including the wife), and the same.
rmturner

join:2001-10-18
Kennesaw, GA

Re: Hubba-hubba, no DNS workee

It workee now for me. But forums.us.dell.com no workee. I can ping it, but I can't httpd it. Maybe something to do with our friend the worm wreaking havoc on the general net today?

rwhubert
Premium
join:2002-07-26
Atlanta, GA

Re: Hubba-hubba, no DNS workee

Yes, nasty ol'worm wreak havoc all day. Everything is slow and screwed up. Patience, eventually it will go away, when lazy network admins finally get off their fat asses and install the latest updates. which of course they should have done already, but didn't.
inhiding

join:2003-01-21
Atlanta, GA

Re: Hubba-hubba, no DNS workee

Also, I had problems accessing a few servers when I got my service up at first (proboards11.com, proboards12.com, proboards13.com) then I called them. They said it wasn't something on their end but they would have it fixed within 24 hours, and sure enough it was. (The servers were all up the whole time also.)
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Any old Speedfactory subscribers lurking?

I think ParanoiaInc is not a new subscriber, but the rest of us (uh three? four?) appear to be DTV refugees. Any old timers that can give us the scoop? What we can expect down the road? Problems/successes in the past? Enquiring mind(s) want(s) to know.

ravenink

join:2000-10-29
Atlanta, GA

Re: Any old Speedfactory subscribers lurking?

I've been with speedfactory for about a year and a half now, maybe more, so I suppose I qualify as the old speedfactory lurker here:)
--
Anybody know a good company hiring in atlanta?:-p
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Any old Speedfactory subscribers lurking?

Yes, a year and a half would entitle you to Greybeard status (any old-timer stories?). Two weeks and counting for me. Since there aren't any internal usenet groups, a few of us were hoping that this would turn into a decent local discussion board. So far I'm real happy with SF. I've got the DTV refugee special, static IP & ~$49/mo for a year. Then it'll go up, but I don't mind paying if it will keep these smaller ISPs around that offer specialized connections (bridged, mail servers allowed, etc.). PPPoE used to give me premature baldness.

ravenink

join:2000-10-29
Atlanta, GA

Re: Any old Speedfactory subscribers lurking?

my only old timer story is that the main installer was out the day my install came around and so they sent a guy who hadn't really done an install before He was a good guy, pretty smart, but I had to help him through the process a bit. (I didn't mind at all, I was a tier 2 dsl rep for earthlink at the time.)

I love the bridged connection and since I know all that can go wrong with PPPOE I don't think I'd ever use it. I think it would be great if this forum gets alot of traffic, I"ve turned more than a few friends onto speedfactory.
--
Anybody know a good company hiring in atlanta?:-p
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Any old Speedfactory subscribers lurking?

I think I read one of your reviews after I moved to Kennesaw and had to give up Mindspring DSL (which was actually pretty consistent). I tried SF back then in early 2001 but they couldn't hook me up. Ended up going with BSFA for 6 months after an RT came into my neighborhood. Then when the disconnects started becoming routine, I looked elsewhere. I checked out the DTV forum here and was impressed enough give them a try. Amazingly, DTV was probably the best DSL connection I had ever had. They were bridged and had a decent AUP. Support was even good. I had that for 6 months until the close down. My two weeks on SF has been equally problem free, so it's looking good. I think I heard they've been around for 3 years, so hopefully they're solid by now and won't get bought up in the near future.
ParanoiaInc

join:2002-08-28
Tucker, GA
I think I have been with SF for about 4-5 months. I was not a refugee like you three, but I certainly was abused & neglected at my previous ISP.
jaw35655

join:2002-01-28
Atlanta, GA

DHCP and DNS

Ok I have a couple of emails in to them about this but I will also try here. The lease on the IP is 2 hours according to the winipcfg and at that point it is supposed to renew via DHCP but it isn't. I have tried everything on my end up to and including an unconditional format and complete reinstall, DUN upgrade, Windows updates etc and still have the problem.
My research on DHCP indicates it is on the network end but is there anything I can do? It works great for 2 hours and then poof. Kinda troublesome when you set up to do lots of downloads of large adult exercise videos and women's educational films and then go to bed and wake up later with nada cause it didn't renew the IP.
All suggestions welcome
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: DHCP and DNS

I don't think I can help here because I don't really know how Speedfactory runs their network, I'm 2 weeks on the service and there's no information anywhere. Information on their site is *very* limited. I also have a static IP address. I'm guessing you don't have the statip IP, and you're not using a router. That would put you at the mercy of their network and MS networking. Not a good place to be, obviously. Being new to SF, I'm curious as to why their lease renews every two hours. When I was with BSFA, it supposedly didn't renew unless you had a bad connection. Of course, my BSFA lease renewed several times a week, leaving me with "sync no surf", but that's a long story, and how I ended up with PPPoE-less connections at DTV and now SF. So, I'm curious as to how a plain dhcp connection via SF works. If I have a small tad of advice, it would be to pick up a router and have lease-renewal done by a hardware solution. But a router may not work with the setup you have from SF. Maybe someone else here has a better informed suggestion.
jaw35655

join:2002-01-28
Atlanta, GA

Re: DHCP and DNS

Well it has since cleared up. I have the dynamic IP thru PCI modem on the only computer I own so routers and such aren't necessary. I will also add this. When I called them about it, they were always fast friendly and helpful. A great company!
youngmoore

join:2001-03-16
Marietta, GA
Reviews:
·Verizon Broadban..
They for what ever reason do have IP renew every 2 hours however I have keep the same IP ever since I came online with them. So I think it just checks to see if your still there. BSFA doesn't hold a lease time last time I checked and even if they did their PPPoE is so unstable you get a new IP alteast every other day.

ym
ParanoiaInc

join:2002-08-28
Tucker, GA
I'm not entirely sure they are using reverse DNS.
ParanoiaInc

join:2002-08-28
Tucker, GA
True, as an Internet connection provider they are doing a good job. Its the lack of service in the NNTP department that I, and several others, are finding it difficult to swallow.

Personally, I do not like the bait & switch tactic that appears to have been the case. They knew when I considered their service NNTP was of primary interest. They had no problem relating they were using a premiere NNTP provider, but they conveniently 'forgot' to tell me of the throttling condition.

What good is a broadband connection if the NNTP is the equivalent of a 14400 modem? In this form, the NNTP service is worthless, which means the entire move to SF is questionable at best. Bellsouth provides the infrastructure on the local loop soon I thank them for that. I can run email, DNS, and web from home (and with SF's permission) so I do not see any other service needed except for NNTP.

If I have a local loop issue, I have friends to get that job done (BST). Not completely ignorant of networking or computers, so unless SF blows out their gateway to the Internet my user-impact/burden is minimal. Still, the one service I was looking for in an Internet SERVICE provider is that one service I, and others, were looking for.

Sorry for the rant. My apologies. Maybe Mr. Green could 'observe' these postings and comment accordingly. Then again, maybe not.
ParanoiaInc

join:2002-08-28
Tucker, GA
IP-renew should only be necessary for those customers with non-static IPs. I have a static IP. Why they need to renew virtual interfaces is beyond me, but I doubt any explanation is coming anytime soon to this discussion forum.

Speculation is worthless, but actively encouraged.
youngmoore

join:2001-03-16
Marietta, GA
Reviews:
·Verizon Broadban..

Re: DHCP and DNS

really your static and a lease extented in your log? ok well that explaines it then. Their doing a reserve in their DHCP pool it would seem then. Its not a big deal, I have never had any dropped data from it and I'm dymanic.
no biggy atleast to me.

ym
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: DHCP and DNS

The way I have mine set up, I'm using a nat router assigned with the static IP address behind the SF router, pointing to the SF router as gateway, same as I did with DTV. According to my (nat) router, the lease never expires. It may well be a reserved setup and if I bothered to look inside the SF router, it may say differently. I'm getting the same "never drop" connection that I had with DTV, whatever the setup. Of course, BSFA was a totally different animal, excruciating on a good day.
youngmoore

join:2001-03-16
Marietta, GA
Reviews:
·Verizon Broadban..

Re: DHCP and DNS

You know it is such a breath of fresh air with SF to talk to tech support. They actually know what there doing and yes they use W2K DHCP sevice to hand out IP's. What that means is that the client will check with the svr 1/2 and 3/4 of the lease time. Hence the reason those of us that do log our WAN port see's a lease extended in there.
Sense I don't have a need for a static IP that works just fine for me. I hestate to guess if you do pay for a static IP they can just reserve that IP in their DHCP pool. Basically bind it to the MAC address of the WAN port. Its actually real easy to do. Happy surfing

ym
spell check not included.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: DHCP and DNS

I don't necessarily need a static IP, but I have a home LAN and they told me that going DHCP I couldn't do that. I had originally planned to take one of my old modem/routers, set it up to receive an IP address from them and then plug it into my nat router. They said my old modems wouldn't work with their system and I could only use their PCI modem in a single pc. Obviously I should've said, yeah, send the pci modem, and then tinker with it.
ParanoiaInc

join:2002-08-28
Tucker, GA
I am paying for the static IP and permission to run whatever server I wish. No, I am not a business and would never use it for business, but I am on a business account. One of these days (probably after receiving the first piece of Spam) I'll setup a personal mail server so I can better control Spam.
youngmoore

join:2001-03-16
Marietta, GA

Re: DHCP and DNS

Anyone else notice that "if you DHCP" that SF's lease times have gone from 2 hours to one hour? Not that I care just thought that was interesting

ym
ParanoiaInc

join:2002-08-28
Tucker, GA
Personally, considering they told me they did not care what kind of server I ran (as long as I did not Spam anyone) the lease times should be a day or week, IMHO. Are just cannot imagine any ISP running that thin on IP addresses for the IP pools.
youngmoore

join:2001-03-16
Marietta, GA

Re: DHCP and DNS

I agree. But then again the price of a true IP pool isn't cheap these days. But I would like to have seen a atleast 24's for a lease time.

ym
ParanoiaInc

join:2002-08-28
Tucker, GA
Yes, this is because of lazy businesses not willing to invest into IPv6. If you thought the Y2K scare created a multi-billion dollar spending spree just imagine what could be had with an enforced IPv6. I say it would be good for the economy, hehe (and me).
ParanoiaInc

join:2002-08-28
Tucker, GA

NNTP Authentication Required?

 
Is there a problem with the news.speedfactory.net news server? I am being asked for authentication information in Outlook Express and Xnews.

See 6 replies to this post
ParanoiaInc

join:2002-08-28
Tucker, GA

Need any Help?

Well, I certainly do not mind being part of the SF family. I know I will be busy the next couple of months, but if anyone needs any help please do not hesitate to send me a private message or post in this thread.

Its the sharing of knowledge that makes our experiences on the Internet more appealing.
ParanoiaInc

join:2002-08-28
Tucker, GA

$65/month for ...

Click for full size
When evaluating an Internet Service Provider (ISP), I personally seek the following features and for the most part in order of importance:

1) Connectivity solution.
2) Unprecidented NNTP service.
3) Redundancy on the providers far side.
4) Ability to get to 'real' support for paid-service(s).
5) Provider that knows what they are doing (OSI/WAN).
...
...
n-2) Personal Webspace.
n-1) SMTP features.
n) Dial-up pops, being the farthest (i.e. not needed).

Ok, these are not carved in stone. They are from a half-awake mind with insufficient coffee to be clear for an ordered list. These are very personal to me, and most certainly can and will be different from user to user. Now, let me explain them in more detail:

1) The connectivity solution must be reliable. Down-time must be minimal and if a technical solution can be afforded then it may be applicable. I'm on a fiber solution, which means I have single-mode fiber up to my front lawn, and CAT5e into the home. I like this as it minimizes EM interference and other electrical issues that have been more prominent in the DSL and Cablemodem technologies.

Because of the local-loop technical solution I'm on the need to worry about a DSLAM going down, or an ATM card its connected to is effectively eliminated. Yes, I am using PPPoE, but then again I'm riding an L2TP tunnel. Not so easy to hack. If I run into local-loop issues, I'll always skirt the provider (ISP) as I have access to the ILEC's support division that has full access to my local loop and can roll a truck in a heartbeat.

2) NNTP service is one that has to be unthrottled, wide in bandwidth acess, excellent completion and retention characteristics, and one not requiring a lot of Tech Support calls for authentication or connectivity conditions. Many providers (ISP's) drop the ball on this, but being someone that has been on NNTP since 1993 I have grown accustom to this feature, always found this feature as part of the package an ISP presents to the customer, and expect this feature not to be short-changed.

Complete percentage is a percentage of posts that are multipart with all parts present. If for every 100 multipart posts on NNT there are at any given time only 55 multipart posts that have all parts available, then the percentage would be 55%. I expect this to be good when its over 90%. If a provider cannot afford the server farm and storage array for such an undertaking (I'm talking Terabytes of storage capacity!) they can always out-source to a reputable NNTP provider.

At SpeedFactory, NNTP is out-sourced to a company that is very good. Only problem is that my broadband solution is a complete waste when applied to the NNTP service. This is not a technical conditon, but a business decision the provider has made. The provider has concluded that you may be allowed unrestrained access to your local-loop solution as long as what you are downloading is not something they have to pay for (i.e. NNTP) to deliver this feature to you.

Thus, since in order for this provider (SF) to deliver the NNTP feature to you they must pay someone that knows what they are doing (kudos on that point!), but they want to pay as little as they have to. This means a pre-negotiated contract with the NNTP provider for unrestrained downloads until a certain amount has been downloaded, either on a per-user basis or on the provider as a whole.

Once the download limits have been reached the NNTP provider's software kicks in and the throttle on the downstream is implemented. To the end user (that's you and me) this condition is equivalent to being on a dial-up account or something entirely foreign and in stark comparison to their unthrottled solution.

3) Redundancy on the provider's access to the Internet. During the past 18-months one long-haul provider has gone bye-bye (Genuity leaving many customers without service) and another placed in jeopardy (UUnet). I cannot stress the importance of a long-haul provider in their role of allow you, the paying customer, access to the Internet.

You make an arrangement to gain access to your ISP's gateway, but they, themselves, must gain access to someone else's gateway in order to gain access to the Internet. Many coined the term long ago as long-haul providers but it can be seen on any traceroute (I urge you to download and try PingPlotter). SF uses Cable & Wireless and Qwest. A friend was told they also used UUnet, but I hope he was wrong as UUnet's parent is WorldCom, which we all know has had a lot of financial trouble and I do not want to see my connection stopping at the ISP's gateway with no means to getting onto the Internet.

I have to commend SF, though, and the implementation after some recent troubles relating to the long-haul solution. The Qwest connection seems to be running fairly solid. Any sign of a condition on this portion of the network causes me to breakout several applications and to start analyzing the culprit causing the network slowdown or deathmarch.

A screen capture from PingPlotter reveals that the path taken from my PC to Google goes across the Qwest network. The nice part of this app is that you can see where the latency(ies) begin to occur between your PC and where you are trying to get on the Internet. PLEASE keep in mind that once you have gotten off your provider's network any network-related issues is someone else's problem and not that of your ISP.

4) Real support is one where knowledge plays a key role. Unfortunately, support people that know something are not always employed by your ISP, or their provider (ILEC, Long-Haul provider, etc.). Still, for issues on your local connection someone needs to have a fundamental understanding of the OSI model for layers 3 through 7. The ILEC will most undoubtedly be responsible for your local loop on layers 1 and 2, and outside of your local loop by the long haul provider for the same layers (maybe L3, too, for an IP-network solution).

I cannot describe to you the nightmares that many of my friends have experienced with the likes of Client Logic and their untrained monkeys. I do not take note against the actual phone people, but more for the lack of serious and effective training. Now, not all of this is their fault as they work with a limited amount of information, provided to them by the ISP. Of course, the ISP has a limited amount of information, too, but certainly more than their out-sourced agen handling their Technical Support.

Thank goodness SpeedFactory has not implemented this kind of worthless solution. I'd rather have an untrained monkey (an ISP employee) than someone that is essentially handcuffed. I can train a monkey over the phone to help me in my question to solve a problem. I may be an anomoly, but that is because crappy ISP's that came before my present ISP made me seek the answers.

I once literally instructed the handcuffed monkey on the phone to take my telephone number and place me on hold. And, while I was on hold call the ILEC. No question, just do it. That was the shortest Tech Call historically speaking, and the ILEC saw exactly what network problems on my local loop I had.

Its unfortunate that the condition is to assume the end user, the paying customer, is stupid/ignorant first and intelligent/educated in networking. As time goes by the average subscriber will be a well trained cage-master. This means over time the monkeys need to be trained and more of it! Thus far, I have nothing bad to say about SF's monkeys.

Hey, I'm a monkey, too!

5) A provider that knows what they are doing is one that can best leverage all their resources in order to reach their intended goal. A provider with a goal of subscriber numbers will turn into Bellsouth Internet Services. They strictly have a goal of subscriber numbers, and accept the once-bitten twice shy philosophy. They are banking on more new customers growth rate to be in excess of their churn.

As a result, this example of a poor ISP is one in which their consumer percention continues to get worse. Why, I know of Bellsouth employees that wouldn't take their employer's subsidized broadband service because the service is so terrible at the ISP level. Now, near the other end of the spectrum I see SpeedFactory.

SpeedFactory appears to be a young ISP that is really trying to be a great ISP. Their projection to the market is a good one with lots of positive feedback. If I were not interested in NNTP I would be praising them 100%. As such, I do have a strong interest in NNTP so the amount of positive-feeling comments I could make is reduced. I think I am not alone in this.

On the other hand, I see SF as being an ISP taking a lot of notes on what customers want and trying to fit them into their business model. I sure hope they are making a profit, but not at the cost of killing the customer base. Sure, the ISP needs to make money or they are out of the business (many examples of this). So, I do wonder how much a 24x7 unthrottled environment for SF customers via GigaNews would cost SF.

I do not think any ISP can mount the technical and financial requirements for a virtual GigaNews without weighing in a decision that would be either short-sheeting their subscribers or out-sourcing being cheaper. I would also hope the senior management at SF is not allowing their IT to persuade them into a sales game (oh, we can do it in-house). I've seen this before and its always failed miserably. You have to have a considerable amount of capital to replicate what GigaNews can do. Its not even funny.

So, train you people, train them well (hell, have them sign a retention contract so they just don't take the training and run to someone else!) and you will have a valuable asset.

Ok, I've said enough. Back to life.

See 11 replies to this post
ParanoiaInc

join:2002-08-28
Tucker, GA

Does anyone from SpeedFactory monitor this board?

Well, curious as I am, I was wondering if anyone from SpeedFactory monitor this board. No, I am not talking about the subscribers, but the employees (especially the management).

I know they monitor the 'reviews' section of DSLR, but I did not know if they cared to venture into this abyss.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Does anyone from SpeedFactory monitor this board?

Apparently, the suits at BSFA decided that employees providing answers and help in the Bellsouth Forum was indeed an abyss, and pulled them. This came to the dismay of many users who had had complicated questions dealt with effectively over many months, but to the possible glee of Help Desk employees who may have been fearful of getting laid off and were now assured of full time employment. The employees and managers who posted there (on their own time, I believe) were responsible for drawing untold new subscribers into the BSFA system with their help and honest answers to questions. I always thought that allowing employees and management to post in free forums was a smart business move, and of course, we'd welcome any Speedfactory representatives here.
ParanoiaInc

join:2002-08-28
Tucker, GA
You are correct about that. The Value-Add service of not alienating yourself as a company is greatly played down in the business world. As it stands, the only view/image I can perceive of SF, as an example, is based on their sales staff and whomever I spoke with on the phone when I asked them to determine why NNTP pass-through wasn't working one day.

Aside from those two instances, my impression is that they are a non-realistic entity much like my toaster (i.e. without feeling, hehe). It takes a brave and courageous person to accept the truth, and an even bigger one to allow attention's light shine on you as a business.

BTW, its only $160 for a single license for vBulletin software, and even if that were too expensive they, being SF, could download and use MySQL, PHP, and phpBB and run their own, free discussion forums for their subscribers.

Oops, now I may have given them an idea.
ParanoiaInc

join:2002-08-28
Tucker, GA

NNTP Change?

Hello All,

Is it just me or does the NNTP service seem a lot more robust for a greater period of time? Last Wednesday I thought the new monthly cycle had started and throttling was off for a brief period of time. But, its Tuesday now and its still kicking like a caffeine addict.

I hope this holds its course as then this ISP would be my dream ISP (and I'd have to promote it to someone once per day). After-all, just look at those poor saps in the Bellsouth FastAccess forum complaining about their NNTP.

See 19 replies to this post
rhorist

join:2000-10-11
Buford, GA

Communication from Speed Factory????

I was just wondering if anyone has ever had any kind of communication from Speed Factory, ex: via email, ect??

I have been with them since December and have yet to receive like any kind of email or call from them.. When I first signed up I ended up calling them. I know they were pretty busy with all of us DTV switching over, but it would be nice to eventually get an email at least welcoming me..

Was just curious if anyone else was getting the same?? My Speed Factory email has been empty since I have signed up..

See 7 replies to this post
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Modem/Router users: anyone get the password?

Just a curiosity thing. I'm not ready to throw out my warrantee to ask them for the password and ding around in the thing, just wondering if anyone else went that route? If so, what info can you get? line attentuation, etc., all the stuff that falls under the curiosity category, not really necessary as SF techs can get the info if they need it to solve a problem.

See 10 replies to this post
ParanoiaInc

join:2002-08-28
Tucker, GA

Yoohoo, Mr. NNTP Administrator ...

There seems to be a non-client dependent problem in the news this morning.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Yoohoo, Mr. NNTP Administrator ...

They must've fixed it. I got in with Agent. It always comes close to timing out with the first connect though until I get my keep alive messages running. Did you name the connection on your other client "Giganews"? Or does this mean we are indeed using Giga with SF and my client doesn't show it?
ParanoiaInc

join:2002-08-28
Tucker, GA
Actually, I was informed the NNTP server name was news.speedfactory.net and that's how I have always had it since coming on board with SF. I have not tried any other server name for NNTP, nor has one been suggested to me.

BTW, I also see that it is working again.
mmajorek
Premium
join:2003-01-07
Mountain View, CA
Yup, they had a problem with news.speedfactory.net - I was unable to download or post on and off the whole day today... But now (10pm) it looks like the problem's fixed.
ParanoiaInc

join:2002-08-28
Tucker, GA

[NNTP] alt.games.video.xbox

Ok, decided to do some X-Box reading on the NNTP server. Found alt.games.video.xbox newsgroup. Only problem is that it took me more than a minute, a whole minute to download 1% of the headers.

Download 1% of the headers takes > 1 minute. This equates to almost TWO HOURS to down the headers for a text discussion group!!!

I would like to thank all those involved in this arrangement, which is SpeedFactory, its decision-makers, and those cheap decision-makers that have ruined my experience at SF. Again, thank you!

I can only imagine what it would be like if I were trying to do the same on a heavy-traffic binaries group!
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: [NNTP] alt.games.video.xbox

It may be time to give up on SF for usenet access. Yes, it can take up to 2 hours to download text group headers. It makes it unusable for me. Short of paying for *real* Giganews, you probably already know about all the free servers, but I'll list them again for others. I haven't tried Teranews, but I was using a German server for awhile that pretty much rocked.

www.teranews.com
freenews.maxbaud.net/
ParanoiaInc

join:2002-08-28
Tucker, GA
Yes, I know. But you do realize it was the primary reason why I came to SF, right? I know of two others that came on my recommendation for the same primary reason. They are equally unhappy and now have to consider breaking a contract to go elsewhere.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: [NNTP] alt.games.video.xbox

I hear you. Not that I have anything to add, but I respond/post a lot here in the attempt that Real Soon Now (tm) we may have a busy forum that SF has to pay attention to, the way they read the review section now. *Any* response would be appreciated. "We're sorry, we just can't afford to offer full-blown nntp access right now." "We promise to have this corrected over the next 3 months because of...." Anything would be appreciated. Honesty is always appreciated, even if it's something we don't want to hear.
ParanoiaInc

join:2002-08-28
Tucker, GA
Just keep amending your original ISP review, and when you find someone commenting in their review regarding the NNTP situation add a comment to their review thread, too.

Time to amend mine ...
rmturner

join:2001-10-18
Kennesaw, GA

C & W backbone?

My latest traceroutes are showing cw.net all over the place. A few days ago I was getting guest.
ParanoiaInc

join:2002-08-28
Tucker, GA

Re: C & W backbone?

The path to Google seems qwesty.
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: C & W backbone?

Yeah, google is fairly questy, although I had pings in the 40s. Yahoo is kinda cw-y. On both, it gets picked up immediately from wan.speedfactory.net. Would this mean they have an arrangement with both? That would seem good to me, but I'm not sure how these deals with ISPs work. My web host has OC-12c, OC-3c, and DS-3 connections to six different backbone providers, and I never get complaints about my sites being slow. I know when I had BSFA, I used to have to go through uunet to get anywhere, and I was never a big fan of uunet. (Now, at BSFA they're getting routed all over the place with huge pings and whining bigtime, so I guess I had it good when I was there)
youngmoore

join:2001-03-16
Marietta, GA
Reviews:
·Verizon Broadban..

Just want to say thanks to SF

I just wanted to say a BIG thanks to the guys at SF. I came from Bellshit, I had 2 DSL lines pulled to my house and after outage after outage/ hung PPPoE sessions. I couldn't take it anymore. I was a Biz Customer from bell. I found SF just by searching BBR, called them up and for whatever reason got the president. Talk about nice wow. Anyway they made the cut last night. Time from order was Feb 18 to 25 of Feb. Thats not to bad and the connection is rock stable with the same speed as before. Just no PPPoE!!

Just in-case none of you know this bellsouth support for Biz Customers is as bad or worse than their Standard HD. You get a hung session set apart 3 hours to sit on the phone.

Thanks SF
Wesley Moore
President - PRVNAS.com
rmturner

join:2001-10-18
Kennesaw, GA
Reviews:
·Comcast

Re: Just want to say thanks to SF

Welcome to the forum. Your PPPoE-free connection will stay solid and stable, at least that's been my experience. Support is a huge difference from BS (not that you'll need it much). I left BSFA residential after 6 months of frequent disconnects, many which couldn't be solved by rebooting my router. No more PPPoE/BBG for us
youngmoore

join:2001-03-16
Marietta, GA

Re: Just want to say thanks to SF

yes yes, Life is good
Hey maybe you can help me though, I can't fig out how to post a review for them, can you provide a linky?

ym
rmturner

join:2001-10-18
Kennesaw, GA

Re: Just want to say thanks to SF

You go to the Speedfactory review area and there's a link there to add a review. I think this is it:
http://www.dslreports.com/comments/1178
youngmoore

join:2001-03-16
Marietta, GA

Re: Just want to say thanks to SF

cool thanks got it.

ym
youngmoore

join:2001-03-16
Marietta, GA

NEw thread

Just thought I would start a new thread to talk about SF Since it was getting kinda dry around here.
Pick something and we will talk about it
ym

See 13 replies to this post

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