| |ITGuy72Permanently DiscoPremium
Dear Moderator I'm assuming this is supposed to be a "BresnanLink" forum. Bresnan currently does not have any operations, so you may want to remove this one for a while.
Re: Bresnan Communications Exists My downstream speed seems faster on these tests, ATTBI pretty solidly locked it at 1500, i get 1700 on bresnan.
But my upload speeds seem bad, and I do seem to get more disconnects and lag-outs on bresnan than attbi.
| |TychicusChildren are our most precious resourcePremium
I started out having the same miserable latency and wierd connection issues I had experianced since Att came along and took over Excite@home, and which continued throughout my time with Comcast.
Things are looking up
However the Bresnan crew really went to work. I have never had better customer support and service since I first hooked up to the internet.
They have fixed my connection issues which Att and Comcast either could or would (I prefer the latter)not fix. I am always within the ballpark as far as the speed issues are concerned, and my latency has been very good although a bit sporadic at times.
Hopefully since they (Bresnan) service a fairly large area we will get our own forum one day too.
WOW! My service went to great with ATTBI to horrible with Bresnan. Lot's of timeouts and disconnects. Disconnects with cable, not sure if that's the right term.. Anyhow, over the past6 days, I've had 20 losses of connection. This is since they came out and swapped my modem. Prior to the swap, I would regularly lose connection anywhere from 2-5 times a day. This has been going on for well over a month.
Problems in Billings
Generally I'm a patient person, but the real kicker is when they canceled my appointment for this past Monday. I was out dealing with the AC guy when someone from Bresnan called. When I did answer, they appeared to cancel the appointment. Very uncool. The woman indicated that I would need to wait until th 15th of July for another one! I've been on the horn on and off with the techies and finally received an appointment for this Saturday, which is rather lame, but I'll take it.
Hopefully the techie can find the root of the problem, otherwise, I'm going to move to a much more expensive DSL solution. My work pretty much depends on this connection and I need something reliable. 768/768 for $129 month is horrible, but much more expensive than my current setup.
Bresnan in Kalispell Mt Has been a grest experience so far, good installer and up for a month no issues!
bresnan in billings, mt decent download speeds kind of. extremely slow upload speeds. was at 30 now I believe they dropped the upload speed to 12. very uncool for torrent which is something most sites are moving to. I doubt I'll be able to download mandrake 10.1 which is disapointing since it is no longer sold in stores.
| | In case anyone has any questions, comments or issues with Bresnan's HSI or Voice services, I'm an employee with Bresnan's Advanced Services group. I can help resolve any issues you may have. We are currently in the middle of a massive upgrade including adding several additional OC-12, and DS3 lines to our systems in Montana, Wyoming, Colorado, and Utah. This should help with any speed issues, as well as the ability to offer cable telephony and VoIP. If you're having troubles, please let me know as I feel that we have a great product, and would like to help anyone that is not receiving it to the fullest.
Bresnan High Speed Internet
P.S. 4Mbps Down 1Mbps Up ROCKS! (Have it at home and will never go back to dial up/ DSL again)
Re: Bresnan High Speed Internet Was wondering if you will have the 3000 available in La Junta CO soon, I switched from Centurytel dsl to Bresnan last friday, so far its great!
Re: Bresnan High Speed Internet We are going to, but it will probably be a few months. The reason is as follows:
The La Junta system was recently upgraded from 4 T1 lines to a full DS3. It is now connected via DS3(45Mbps) to one of our main hubs in Casper Wyoming. Casper is pretty close to full capacity right now, and from what I hear, we have ordered an OC12 (622Mbps) to accomidate the additional load created by La Junta. As soon as we get the OC12 in place, we will be able to offer 3.0Mbps, and possible 4.0 Mbps in La Junta without worrying about reliability issues (if we overload Casper, then everyone comming out of there will have spotty, or slow service). We are working on getting this completed as quickly as possible, but when you are working with Telco companies to get your OC and DS lines, it takes a while to coordinate everything. I'm Glad you're enjoying Bresnan so far and if there's anything we can do to make your service better, please let us know!
Re: Bresnan High Speed Internet Has really slowed down, next door neighbor has Bresnan also and her speeds are comparible to mine! 934 down, upload remains ok! Whats going on? There are three subscribers on this node, so I dont believe its a bandwidth problem, I keep my system clean, cookies,prefetch file, cache are always taken care of on a daily basis, I have windows xp and have all upgrades,I am useing windows spyware beta and also spybot, have good registry cleaner, dont know whats going on, have sent e-mail to bresnan online and have done all the things they have suggested and it doesnt seem to help, never had the problem with centurytel ADSL with their 1500, theirs usually ran about 1472 consistantly! Whats up here?
Has slowed down! It started last week, download speeds aboute 930, upload remains very good, next door neighbor also has Bresnan, same problem! There are only 4 DSL subscribers in this node, so it doesnt seem to be a bandwidth problem, does this have anything to do with the Cheyene upgrade?
My Installation - Bresnan in Kalispell, MT Bresnan simply rocks. I set up the appointment online on their website, and it gave me a reply in seconds with an install date (which was today) between 8am and noon.
The cable guy showed up at 9am and told me hed be working outside for a bit then hed come inside. Being a nerd, I wasnt gonna let him work alone without watching so I followed him out to watch him... He just popped off the green box outside and hooked up what looks like a coax cable with a big lead weight in the middle of it... from the ground to a pipe coming out of the ground with a coax connector on it.
He then went to the box on the side of my house and connected the internet to the line that leads into my room with the computer. We then went inside, and I set it up on the computer and ran a few speed tests. The speeds are advertised as 3000/256. I got ABOVE THAT on a fresh install with a speedtest from dslreports (3111/275 was the highest, proof here: »/archive/bresnan.net)
I was amazed. I expected the overhead to cut it down to about 2600-2800, but wow...... it seems like theres no overhead!
Anyways, Bresnan of Kalispell, MT rocks!! If you are on centurytel in this town, switch now! No blocked ports with this isp, pings are great, gaming rocks, no disconnects yet.
But I do have some questions: whats with the coax cable inside of the green cable box on the side of the road? Is that a special coax cable you have to use, or was he just connecting it to my house? What would that big lead weight be on it? I can take a picture if you guys are confused about what I'm saying.
Also, is that where they would go to shut off my service if I didnt pay? If that was the case, might it work if I just plugged it back in!? :P dont mean to be deceitful, just curious about how the cable works. Thanks... and thanks to bresnan too! I LOVE CABLE INTERNET.
(p.s. being in montana, this is like christmas having this speed... so dont laugh)
Re: My Installation - Bresnan in Kalispell, MT Glad you're so lucky... I'm having lotsa problems with Bresnan... but I acknowledge the underlying service is great, the problems are just at my house. Service tech visit #8 will be tomorrow.. plans to replace the amplifier in the box in the street and see what happens.
Regarding the cable he connected - it goes from the tap to your house. The "lead weights" you refer to are traps to block analog HBO and Encore (Starz! and Showtime are enabled by adding traps I think...). Every new install has these traps since they don't give you analog premiums any more even if you sub to premiums.
| Yes, you can get in HUGE trouble for messing with that stuff. The terminator on your neighbor's line is just to keep ingress/egress and reflections under control. It should unscrew from the tap like any other coax cable.|
Which channels do you get on a TV without a digital box out of 3, 14, 17, and 21?
Then I'll tell you exactly which trap that is - I bet it's to block 3 (HBO analog). 17 and 21 are positive trapped (a trap is added to descramble them)
PS, out of curiousity - how did you get into the pedestal? They're locked to keep you from stealing cable outright or removing traps... and messing around in them like you are can get you in serious trouble!
| Actually it wasnt locked, it just popped right off.|
At least mine wasnt locked... maybe the tech forgot to lock it when he put it back on after he installed my services.
Also, I only get the internet serice, not cable tv, so I dont know what channels id get.
I assumed you need the cable receiver, with the access card and all that to get tv.
And I will be sure not to touch it anymore o_o
Edit: I tested the cable without a a digital box, and I didnt get channels 3, 14, 17, or 21 (all were fuzzy) but I did get some channels (still were a bit fuzzy) like 18 was CBS and that was pretty clear, some of the others were choppy and barely noticeable (like 10, 11, and 12), but you would tell there was a show on there.
| Okay, yeah, he didn't lock it... lol, that was smart... some of Bresnan's techs are quite clueless! Jodie is the best of the ones I've met, and boy have I met them all... I won't give out BAD names, I will tell you Jodie and Joe are the ones who have their act together, especially Jodie. that trap must be for blocking TV in it's entirety then (I thought it didn't look like the traps I've seen). The Internet runs below channel 2 and on channel 76.|
18 is NOT CBS on the Bresnan Kalispell system. OTA, 18 is CBS... that tells me two things:
1. Your TV is set to "Air" and not "Cable"
2. You've got a major ingress problem if it was clear for you - check your connectors are good and tight and all your cabling is undamaged and all connectors are compression type.
OR, more likely, did you connect a TV to a "hot" cable... the jack by your TV won't have been connected since it wasn't needed, you can only tell what you're getting by connecting to the line going into the modem. Of course, if you get anything it's one thing to look and see - it's illegal to watch it (passive theft) I am curious what you get though - I doubt you actually tried a TV properly setup on a live cable line.
Nah, to get basic cable TV all you'd need is to replace that trap with a plain F81 barrel, hook up a TV to the cable, and set your TV for cable mode This would get you expanded basic cable and HBO and Encore (basically, everything analog except Starz! and Showtime which need a "positive" (descrambling) trap) Of course, this is illegal active theft! I mention this FOR ACADEMIC REASONS ON HOW THE CABLE SYSTEM WORKS. Actually doing this could get you a nice free stay in Deer Lodge
DIGITAL TV (except the Music Choice channels, HDNet, Discovery Kids, and Toon Disney - which are right now unencrypted and should be available on a clear QAM tuner for now though I don't have one to test) requires a box (no card though, the encryption is built in)
| PS (and this deserves it's own post):|
If you do connect a TV and find you get quite a few channels (wouldn't surprise me if you at least get a chunk of them like maybe the basic tier), and then you decide they couldn't tell if you hooked up a TV with a splitter, THEY CAN. There's two ways:
1. The easy way (not reliable but it'll make them suspicious enough to try the hard way): check you cable modem's signal level remotely - if it's lower than expected, they can suspect a splitter... of course LOTS of line problems and seasonal variation cause excessive loss and I'm not sure how well (not very if at all) Bresnan documents expected levels.
2. Time Domain Reflectometry - if you haven't seen the TDR, THIS is some cool stuff. They used it to track down my problem to a bad barrel burried underground. THIS DEVICE WILL SHOW A SPLITTER, completely with a "signature" that gives a rough idea of what is connected to both sides of it.
Now - how often does Bresnan go around plugging their TDR into random cable lines; or for that matter even checking traps? I get the impression that it's rather uncommon, unlike other systems which check each and every line from each and every tap on a regular basis. But it's just not worth the huge risks nor the lost sleep from your conscience!
| All I did was plug my line that usually goes in to the back of my modem, in to the back of my TV. Then I just turned on my tv and flipped through the first 25 channels or so and got those results that I posted in my last post.|
Im not sure how to switch from air mode to cable mode... I did go to the TV menu with the remote and I didnt see anything like that.
And thank you for the replies so far!
Edit: The 'terminator' as you called it on my neighbors line doesnt come off. If you twist it, it turns, but it doesnt detach....just turns and squeaks. Any idea about that?
| Regarding the terminator, it does look different from the one on my tap's unused line, which I'm pretty sure they just wrench on and wrench off. Some cable guy could probably tell you more about it, but I imagine it's likely some kind of child-proof cap type deal. Shouldn't be too hard to get off... now stop trying! |
How to switch a TV from air mode to cable mode deoends on the TV set. The fact you got CBS on air 18 through a hot cable line concerns me - definitely watch out for problems with the modem, you do have some ingress...
Edit: just making sure - you were trying to actually unscrew the post of the terminator, not the sleeve over the end of it, right?
| || What do you mean by watch out for programs through the modem cause I have ingress? What's ingress? Thanks and sorry, but I dont know a lot about that.|
And I attached a pic of the thing i was trying to unscrew. Its the part outlined in green, that whole metal part (probably as big as a bit for a socket wrench.. or maybe as long as a mailbox key if that helps.)
It just screws around and around without coming loose, so I dunno. Thanks!
| || Well, I realize this is an old post, but I hope that Bresnan has only gotten better in the years since, because I'm moving to Kalispell in a week.|
Not that this was a bad review by any means, but better is better, and they've had a few years, so I'm hoping I don't run into any gotchas.
It's kind of a drag giving up this 4mb pipe (Comcast, Spokane, WA, USA) for a 3mb, but I'm sure the skiing will make up for it.
Re: My Installation - Bresnan in Kalispell, MT
said by tahuya_rat:Well, it was pointed out to me (thanks, kittie), that this is in fact not an old post, and at the risk of looking foolish -- a familiar feeling, I assure you -- I was looking at the join date of the poster, not the post date.
Well, I realize this is an old post,
I've been in Kalispell for a week and a half now, and the service is great so far. If I think it's necessary, I could write a review about it, but really, anyone who's serious about their broadband in this area is gonna take Bresnan over DSL or Satellite anyway.
| Ingress is broadcast signal coming in through the line - that CBS on broadcast 18 isn't on the cable line (it isn't meant to be) - it's a broadcast signal.|
Yeah, it seems like that termination is tamper resistant. I don't know how it comes off then and wouldn't tell you if I did - it's different from the one on the unused tap around here which they used a normal wrench on.
Still, I REALLY doubt it would be too hard to take off! Think of how a child proof medicine bottle works. Just don't do it nor try again...
"Well, I realize this is an old post, but I hope that Bresnan has only gotten better in the years since, because I'm moving to Kalispell in a week."
I'm responding to you by PM Here's a copy of my response:
Hey, in response to your message in that post - It's not that old - it was from July 12th of this year. And welcome to Kalispell, you'll love it - Bresnan is okay. You won't love them or hate them. If you need for service, ask for Jodie to come out - he's their best tech I've met, nice guy as well.
Anyways, PM me if you need some ideas on what to do around here. Some things to know about Bresnan:
The latency is kinda high and there are some issues - but compared to CenturyTel it's wonderful.
I have it on good authority that we will be getting 5000 down/1000 up hopefully by years end or early next year
Sound on the Disney Channel is off-center and Bresnan insists it's in the source
The local FOX is awful - not Bresnan's fault, and it has got better...
Re: My Installation - Bresnan in Kalispell, MT
said by Markie:O_O The Bresnan in Kalispell? Really!?
I have it on good authority that we will be getting 5000 down/1000 up hopefully by years end or early next year
| Is that where they shut off/upgrade your service, is from that tap? Or can they shut it down from the cable office in town too?|
And lets say I got access to my neighbors tap and had an extra cable modem: would I be able to get another 3mb connection? Or is that connected somewhere else?
I'm not asking because I want to try it, or to be deceitful.....I'm just curious... I like to learn how the system works.
I would never do something like steal someones service, or get extra service that I didnt pay for. I come from a better neighborhood and family than that . Even opening the tap makes me feel bad now
Re: My Installation - Bresnan in Kalispell, MT Service is usually turned off at the tap, with a locking terminator (the device in the pictures above). In addition, the cable modem is usually disabled as well, or "un-provisioned". In this mode, when the cable modem is connected, it will either a) give a 10.x.x.x ip address to the users computer or router, and the user will be unable to surf the net, or b) it will be limited to 64K or 128K downstream. Just a heads up though, if you connect a modem that is not registered with Bresnan's system, it will show up on the monitoring equipment with the general location that it was plugged in at. This alone isn't illegal (connecting a modem), but attempting to get free cable modem service could be construed as a crime. As far as opening the Pedestal goes, I wouldn't worry about it, just be careful not to crimp any wires, or knock anything loose. Also, be VERY careful of wasps, hornets, and snakes. They seem to love the shade and protection that a ped offers.
Re: My Installation - Bresnan in Kalispell, MT Question for you - the terminator on the unused line in the ped. serving my house looks quite different (hex shape) and I'm pretty sure when swapping it, the tech just took it off with a normal wrench (my memory may be failing me, but I think so...). It definitely is a hex shape.
Next - just curious, how close can they tell where an unauthorized modem is connected? The node? The closest line extender upstream? The tap? The house?
Re: My Installation - Bresnan in Kalispell, MT A tech can detect unauthorized service at the house :-(
The cable system has a "bird" at a cirtain frequency that helps technicians find leaks in the cable plant. Whenever you hook up a house to the cable system, it radiates this frequency, and any audit truck driving by can tell that the house is receiving service. (if you look at any cable truck you will see a steel antenna that looks kinda like a cell phone antenna, it's not. It's an antenna for the leakage detector.)
| That's where they shut off the signal coming into your house, or add/remove analog channels (like they'd come out and remove that trap if you got cable TV), etc. I believe some cable systems have addressable traps to remotely shut off service to an address - I don't know if ours is among them, I don't know that much about cable.|
Digital services are addressable and the lines are shared - you could no more add a second cable modem for free to your neighbor's connection than to your own with a splitter. Cable modems and digital cable boxes must be provisioned for service. I don't know if Bresnan will provision a second cable modem (some cable companies will, some won't) but if they do, you'd just need to attach both to a splitter. Also know that you would be paying full price for both - better to just get a router!
Great Falls, MT
Comming back to Bresnan I expect my service to go live on September 8th! I am looking forward to what I know will be great service.
Kalispell, MT: 5mb by years end, 8mb by spring I've been told by two tech support guys now that Bresnan is doing speed upgrades in the Kalispell, MT area (most likely everywhere they offer their service).
Both said speeds around 5mb down, and 512 up by the end of year 2005... and then most likely 8mbps down by spring 2006.
This will be a free upgrade too if you are a current high speed internet customer
If you are ADSL with Montanasky or Centurytel in Kalispell (who are both limited to 3mb/512kb at the moment with the technology at the phone company) you may want to consider switching for these nice speeds.
See 13 replies to this post
Bresnan - speeds up and down Hello,
My son is an avid online player, and using Bresnan, during certain night hours, from about 6:00pm to 9, his ping to certain servers crawls to 400+. If I do speed checks in the area of the servers, they also crawl. During other hours, everything seems to move along well. The killer is that a friend just a mile away also using Bresnan, can ping just fine at any time; no delays are experienced. We have done all of the virus scans, spyware, called Bresnan and there are no packet losses, and the tech has checked out the cables.
Anyone know what could be causing this?
Record speed Got my record speed tonight in Kalispell. I was downloading a torrent for Ubuntu.
Speed: 8.82Mbps down / 253Kbps up
I love Bresnan
bresnan + outlook pro 2k3 + an msn email address ...doesn't work?!
i never had great luck getting any email client to work & thi is no ecxeption. i can't send/rec even if i turn off win firewall & avg 7.5.
i can't get it to work by http or pop3/stmp
See 17 replies to this post
| |TychicusChildren are our most precious resourcePremium
YEEEEHAWW Finally an option for a premium package without having to go with a business account.
Personally I am not that concerned with the 15000 download speeds as I have not found any place to download from yet with that sort of speed.
My best download site is Nvidia for game demo downloads.
Where I can get up to a 11000 down but having the 1000 upload instead of 384 is terrific for gaming.
Highest possible speeds I've been tweaking, using DrTCP, and so far, I've only gotten up to 5.5mbps when my friend who's pretty much in the same boat as I am can get 7.7mbps testing speeds while I'm testing. I was thinking it could be this computer (I'm on my mom's really slow one), the USB connection she's on, the location we're in, the wiring, the connections, packet loss, or just my bad tweaking skillz. Also, when downloading videos or other large files (even on speed tests), there is major skipping/jumping/"stumbling" which causes the overall speed (speed tests) to go down, the video to skip, or the file just takes extra long to load. Hopefully I'm not the only one experiencing these things :C
If someone could respond fairly quickly, I'd much appreciate it.
See 6 replies to this post
Problems in Whitefish Hi all,
Anybody been having problems in Whitefish MT the last few days? My cable went down and a number of businesses in the area that use bresnan are down as well.
The problem seems to be with signal levels. I had a tech out to my house on Sunday, and he seems to believe the problem is with the coax at the house. We have been using this service for six months and it has been rock solid until now.
Re: Problems in Whitefish If businesses are down as well then that means it's a Bresnan
system problem. In this case you just need to wait a few days while they make repairs.
Re: Slow Speeds So glad to know it isn't just us that are having extremely slow speeds as of late. My husband and I are both avid games and went from seeing latency of around 100-200 in game to 700+ (which is just nasty to deal with).
Contacted Customer Service many times, got a tech out to the house, who installed an amplifer to the modem (no improvement at all) and finally got them to send us a Speed test form to send to the tech. Will let you know what I find out.
| || Same here. Got the same Speed Test Form to fill out. They're probably just going to tell us that it is outside of their network and can't do anything about it. Which at the moment it's starting to look that way, 128Kb to the east coast. Did their speed test while I was on the phone with the tech and the server directly inline was doing horrible, but the others were doing nearly double the speed. So I'm not sure what the heck is going on.|
Just got done doing a Line Quality Test and the first 10 hops from the East Coast look great, then we hit this 184.108.40.206 address and things start getting a 300+ ms latency. Even says my modem has one that bad (I guess it could be my modem).
Re: Slow Speeds There is a known issue in Sterling, CO that Bresnan is working to fix.
Sterling routes through Grand Junction, CO and Bresnan's primary upstream provider (Qwest) in Grand Junction has run out of capacity. Bresnan has been working with a few other internet providers to alleviate this issue. As of Thursday 4/03/08, they were able to add an additional OC3 (155Mb) of internet access to Grand Junction, which should help the speed/latency issues.
They are also doing some major upgrades to the local infrastructure in Sterling, and you should start seeing better speeds and service in general in the coming weeks/months.
Please feel free to email me, and I can help look into any issues (speed or service) that you may be having. This applies to any Bresnan Customer.