 | | FiOptics ZTE Router/Modem... Does anyone here know how to set this router/modem into bridge mode so I can use it as strictly a modem and then use my currently owned router as my router? The setup on this ZTE is pretty terrible and not straight forward what-so-ever.
If anyone knows how then please let me know.
Thanks. | |
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 | | | Re: FiOptics ZTE Router/Modem... Bridge mode was certainly possible on the ZyXel modem used previously. Do you info on the ZTE unit? Model number? Have a look around in the interface configuration for any mention of routed versus bridged operation.
However, if you want to use your own router it needs to support IGMP proxying to use the IPTV service. | |
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| | | | Re: FiOptics ZTE Router/Modem... I am using the ZTE ZXDSL931WII. I only have internet service so I shouldn't have a problem with bridge mode if I can just figure out how to set this router/modem into bridge mode.
Thanks for your response. | |
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| | | |
| | | | | | Re: FiOptics ZTE Router/Modem... Thanks mate. I was able to get into Bridge mode and now I'm using my own router and wow what a difference. CB should probably consider dropping ZTE for their boxes because they are garbage imo. | |
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| | | | | Neo827
join:2012-11-24
Cincinnati, OH | Re: FiOptics ZTE Router/Modem... What steps did you follow for this I have been looking through that PDF since we got fioptics and everything I have tried does not work right. | |
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| | | | | | | Can you tell me the steps you went through to get it into bridge mode | |
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| | | | | | | | Re: FiOptics ZTE Router/Modem... Please note my earlier comment regarding IPTV. If you have Fioptics TV on the FTTN product you need to have a router that supports IGMP proxying if you want to put the supplied modem/router into bridge mode. | |
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| | | | | | | Neo827
join:2012-11-24
Cincinnati, OH | Re: FiOptics ZTE Router/Modem... I just have the internet service so IPTV no issue there. Just need to stop double NAT issue so I can bring my VPN online. | |
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| | | Hi Legato1983,
My name is Katie and I work for Cincinnati Bell. Can you email me your account # and a convenient contact # so we can have someone reach out to you? Please email me at cincinnati.bell@fuse.net
Thanks,
Katie
Cincinnati Bell
Social Media Team | |
|
Reviews:
 ·Cincinnati Bell
| Fioptics Fiber to the node question I had a Cincinnati Bell salesman knocking on my door 11/17/2012 which was a Saturday letting me know that Fioptics was available in my area. I told him I did not want to make the switch yet I would have to think about it and do some research about their service. He left me with his business card and said he would call back Monday. I wanted to know is FTTN a good service or is it prone to problems. How is it different from fiber to the home. I see mixed opinions on the internet. I would at least use four tunners at one two on the DVR one in the bedroom and another in the family room constantly. I would have a total of five TVs | |
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| | | Re: Fioptics Fiber to the node question They installed everything. The HD Picture quality is way better than Time Warner Cable. I would put it on par with Satellite's HD Picture quality if not a little better. Internet is fast and low ping times around 35ms. | |
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| | Fioptics-Month Two I'm on my second month and overall I'm very happy. I had a CC delay that was solved by 1. Reboot on Setbox 2. Reboot on cable modem 3. reboot on the set box again. All of this was necessary in that order.
I'm only left with two problems (if you don't count the lack of HD on Demand for HBO or Cspan 3 not available).
Problem 1: When I turn on my equipment everything comes on fine, but then it seems to go into some "rest-time" mode where the very basic keys: Volume, Channel Change, Guide do not react. Within about 3 minutes they again become enabled and everything is fine.
Problem 2: When playing shows on the DVR if I fast forward anywhere passed about the 75% finished mark, it dives immediately to the end of the recording. The resume doesn't work. I am forced to start at the beginning and FF my way all the way through to where I was. (I have a repair order on this which they said they could probably fix without coming to my house. We'll see).
The desktop box is Cisco equipment B703V3A.
Whoops, one other gripe: no way to set up a fixed "turn on" channel that you would prefer it enter when you first start up equipment. | |
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| | | Re: Fioptics-Month Two FYI - That box is a ZTE product rather than Cisco product. | |
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| | | We have the same issue with the DVR and fast-forwarding. We are on our 3rd or 4th DVR in our living room. They all have done it.
Funny thing is - we have a 2nd DVR downstairs, and it has NEVER had that problem. Maybe we just lucked out on that one.
Cinti Bell SERIOUSLY needs to ditch the ZTE boxes. They are the biggest pieces of shite I have ever seen. Other than that, I haven't had any issues either. We've had the service since 12/22/11. | |
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| | | Hi hellofromme,
My name is Katie and I work for Cincinnati Bell. Can you email me your account # and a convenient contact # so we address your two problems? Please email me at cincinnati.bell@fuse.net and put "Fioptics-Month Two" as the email subject.
Thanks!
Katie
Cincinnati Bell
Social Media Team | |
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| | | Tick, tick, tick goes the clock counting down from a frazzled attitude on my part to outright pain. Have I made a big mistake by ditching the old TW and going with Fioptics? Small problems are multiplying like gnats in summer.
Every time I call I get a more unhelpful person. Hmmm, sir, it says on your ticket that your problem has been fixed!" Aaah, nope. Just sat down over the weekend and got to watch a couple of sporting events.
Quick, gliding sports professionals turn into hesitating smears when they go fast. Guide seems to work more slowly all the time. DVR needs to be completely re-booted at least once a day for various reasons. FF on the DVR will take you right to the beginning again if you go too fast.
I really think the ZTE machine is garbago bought from some anonymous Chinese company. If Cin Bell stakes their business on this piece of equipment, they are headed for a fall.
I really believe my problem is in my wiring. I have my own high end Netgear router which is still functioning but the installer added the ZTE cable modem/router and circuit seems a lot more complicated than it ought to be. Why do I need two routers? Also, I have one co-ax section on the wiring?? Why??? I have no clue on how to do this bridge mode stuff, but I'm a quick study and could probably learn, but that's why I hire "professionals"
And why is my bill ten dollars higher than the salesman promised? And why do the little green LEDs inside the set-top boxes have to be so bright and keep me awake at night?
I dunno, I have a tech coming out on Thursday. I'll keep you posted. | |
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| | | | Re: Fioptics-Month Two The only reason to use coax for part of the connection is that it is already there. Cable companies also use MOCA adaptors to push the IP connection over existing coax.
The ZTE software has been a fairly constant source of complaints although the current version is certainly better than ZTE's previous attempts.
I was looking forward to trying the whole home DVR service but frankly the idea of paying for it on the ZTE boxes seems laughable given the remaining bugs in the basic DVR service! | |
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| | | | | Re: Fioptics-Month Two OK, if anybody has any leftover crow from Thanksgiving, I'm ready to eat some!
Good visit from the Cinti Bell tech. He changed out the modem and made some adjustments. Tech was friendly, listened well to my complaints, had a very good knowledge of the products and what might be wrong. Little bit of fine tuning and I'm good to go.
One of the problems was in my infrared repeater for my remote.
Anyway, my worries have dissolved and I recommend the service wholeheartedly. When they get the fiber to my front door I'll be all the happier. Love my TV service. Love my computer hook up, but not sure I still love Katie, because I'm not sure if she really exists. | |
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| | | | |
| | New FiOptics User - equipment question Hello,
I got FiOptics on Saturday, and I am not very happy with the router that was left here. It is a ZyXel a VSG1432-B101. It only had 10/100 mbps ports, seems to lock up when you are in the router configuration screens, and no firmware updates are available for it. I want to purchase one on my own that will hopefully work much better. Any suggestions? | |
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| | | Re: New FiOptics User - equipment question Did you get the TV service too or just the Internet service?
The easiest thing might be to put the ZyXel device in bridge mode and use an external router *but* if you have the TV service the external router needs to support IGMP proxying. | |
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| | | | Re: New FiOptics User - equipment question I have everything.
TV, Phone, and Internet. | |
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| | Troll or honest help? Has anyone actually heard from this Katie/Cinti Bell person? I sent her my contact info after she responded on one of my threads, but so far, nada, zippo, nothing.
Maybe she's a TW troll, trying to stir matters up?
 | |
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| | | Re: Troll or honest help? That name has appeared a few times in the past and appears to be a genuine CB contact.
Around a year ago CB was active on social media then it appeared to decide to pull out of most social media activities, probably because the FTTN version of Fioptics with those ZTE STBs was getting them roasted in public... | |
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| | Moving Soon...Fioptics a smart switch? I'm getting ready to move to an area that has the CB Fioptics. Currently I'm just using the CB zoomtown bundled with directv, and have been happy. Bundling everything (home phone, internet, cable) looks like it will be a cheaper option for me than staying with Directv/Zoomtown. When looking at reviews of the Fioptics service it looks like they are all over the place, and had a couple of questions I was hoping could be answered.
I was thinking about using the 10mbps with whole home dvr. When picking out the internet options it was kind of nebulous as to wether or not I could just use my Cisco ValetPlus wireless router, instead of using the one they want to bundle with the internet service. Do you have to use their $5/mo wireless option? I also game from time to time, so if we were to be watching TV in one room and gaming in another would the 10mbps be enough?
Also, how much of a shock is it going to be going from Directv to the Fioptic cable? Mostly we watch sports and a lot of dvr shows. Better or worse picture quality than Directv with sports? I do have a 3d tv...any 3d content on Fioptic? Thanks for any replies/suggestions. | |
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| Reviews:
·Cincinnati Bell
| Re: Moving Soon...Fioptics a smart switch? The routers they hand out for Fioptics all of them have Wi-Fi built in whether or not they will charge you five dollar's I do not know you would have to ask the sales person. Regards to your router it depends on what kind of Fioptics your address qualifies for their are two versions. One is Fiber to the home or know as FTTH. Which will be no problem to put the Cincinnati Bell router into bridge mode to use your own cisco router. The second version is Fiber to the node also known as FTTN. You would get a ZYXEL Modem and ZTE IPTV set top boxes. With Fiber to the node you have two options. Option 1 you buy a router that support IGMP proxying which you need for the TV portion to work or option two turn off the wireless antenna in the ZYXEL Modem and plug your router into an Ethernet port either way you can use your router.
To answer your second question it depends. If you have Fiber to the home than TV viewing does not effect bandwidth. But!!! If you have fiber to the node than every TV that your turn on uses 7MB of bandwidth. But they will have your modem trained higher than you set download speed usually around 50MB or a little bit lower depending on how far away you are from the telephone cabinet and the condition of the copper wiring in the neighborhood. I would recommend 20MB if you play games to have a little more bandwidth. Turn off the boxes when not in use that way they do not use bandwidth.
To answer your third question I believe the picture quality is better than satellite and cable but their are some people on this forum who would disagree with me. Their is no 3D content available with Fioptics whether they will add any or not I do not know. | |
|
Reviews:
·Cincinnati Bell
| I wanted to know if it is normal to have a high FEC FTTN I wanted to know if it is normal to have a high FEC FTTN ZYXEL Modem.
Here is a copy of the XDSL Statistic's
============================================================================
VDSL Training Status: Showtime
VDSL Profile: Profile 8b
Traffic Type: PTM Mode
Link Uptime: 2 days: 2 hours: 29 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 5.100 Mbps 50.107 Mbps
Actual Net Data Rate: 5.056 Mbps 50.015 Mbps
Trellis Coding: ON ON
SNR Margin: 24.8 dB 12.7 dB
Actual Delay: 5 ms 8 ms
Transmit Power: 8.6 dBm 18.6 dBm
Receive Power: 0.6 dBm 5.6 dBm
Actual INP: 18.0 symbols 29.0 symbols
Total Attenuation: 8.4 dB 13.0 dB
Attainable Net Data Rate: 12.594 Mbps 58.652 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 5.4 25.9 N/A N/A 13.7 33.1 N/A
Signal Attenuation(dB): 5.4 24.9 N/A N/A 13.7 33.1 N/A
SNR Margin(dB): 24.8 24.8 N/A N/A 12.5 12.9 N/A
Transmit Power(dBm):- 2.9 8.3 N/A N/A 18.0 10.0 N/A
============================================================================
VDSL Counters
Downstream Upstream
Since Link time = 29 min 13 sec
FEC: 960 0
CRC: 6 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 11 min 54 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 23 hours 11 min 54 sec
FEC: 349 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 578 0
CRC: 6 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Total time = 1 days 23 hours 11 min 54 sec
FEC: 5689503 327
CRC: 103061 12 | |
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| | | Re: I wanted to know if it is normal to have a high FEC FTTN The latest 1 day and previous 1 day numbers look fine especially given that we had lightning last night. S/Ns look good too. Looks like you must be pretty close to the node. | |
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kytomk
join:2012-12-11
Independence, KY | Not Happy with Cincinnati Bell Fioptics Just signed up yesterday for Cincinnati Bell Fioptics. Not happy at all. Among my complaints are:
-Freezing of the picture, probably happened 7 to 8 times during a football game.
-Lost my internet connection.
-Horrible remote with difficult to read buttons. I think I need glasses.
-Not so hot channel guide compared to Insight/TW.
-Difficulty with DVR.
Tried to talk to someone with customer support but got someone from the Philippines that I had trouble understanding.
Maybe its just me and change don't get along. Just wanted to share my 2cents worth on CB Fioptics. Thinking seriously about going back to Insight/TW. | |
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| | | Re: Not Happy with Cincinnati Bell Fioptics If you can describe the model numbers of the set top box & modem it will be easier to be sure which version of Fioptics you have.
The menus are not great but have been improving. Losing your internet connection and having that many picture freezes sounds like the connection isn't what it should be. If you have the FTTN version maybe they can find another copper pair for the VDSL line - or check the stats to see if the look good or bad. | |
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| | kytomk
join:2012-12-11
Independence, KY | Re: Not Happy with Cincinnati Bell Fioptics I have the ZyXel Model modem and an HDMI Dolby Digital Plus B703V3A DVR. Freezing of the picture and losing my internet connection are my main issues. I specifically asked the guy at the Cincinnati Bell store where we purchased Fioptics if there would be any issues with freezing of the picture or loss of internet connection (loss of internet had been happening with my old zoomtown connection). He assured us we wouldn't have these issues. | |
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| | | | | Re: Not Happy with Cincinnati Bell Fioptics If you can access the ZyXel modem (usually at 192.168.200.1) and post the xDSL stats that would give us something to comment on. Maybe Katie@CB get somebody to check the stats from their end since the Calix gear should be able to tell them the line conditions from that end.
If they provisioned you for FTTN then that implies that the expectation is that you are within range of the CO or a remote fiber node - but maybe that last 100' to your house has been scraped by too many squirrels.... | |
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| | | Hi kytomk,
My name is Katie and I work for Cincinnati Bell. Sorry to hear you're unhappy with your service. Can you email me your account # and a convenient contact # so I can have someone from our Fioptics Team reach out to you? Send me an email to cincinnati.bell@fuse.net with the subject line "Fioptics service, Attention Katie"
Thanks!
Katie
Cincinnati Bell
Social Media Team | |
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| kytomk
join:2012-12-11
Independence, KY | Well, the wife lasted just a little over 24 hours with CB Fioptics. She pulled the plug on CB Fioptics this morning. Oh well, I was willing to give it a chance but she couldn't stand the freezing of the picture. Thanks for your help folks. | |
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| | | | Re: Not Happy with Cincinnati Bell Fioptics I signed up last week too, they just started offering fioptics in union, ky. I'm having the exact same issue. The service keeps freezing every minute or so and then says loss of signal. It has also disrupted the Internet signal(good thing for smart phones). Even when the service is working "normal" it lags and it will freeze every hour. I called one of the customer service techs too and he said it must be something I'm doing and that the service wouldn't freeze. He offered to send someone out but was lazy with troubleshooting. Im using the same zyxel modem so that could be the problem. If any other consumers are reading this be warned. The silver lining is that we have the ability to negotiate price with insight as they'll gladly take us back. | |
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| | | yes this system is terrible somebody needs to say it cincinnati bell sucks | |
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| | | I have Fioptics Internet over copper. Upgraded to 20mb download and 2mb upload. Have not been able to get any faster uploads than 1.2mb. Have been talking to support for 3 months and was told that upload speed of .768mb was acceptable by CB standards. Seems like a very low standard. Terrible customer service, and sadly I have been a CB customer since 1983.
Anyone know of a good VOIP that offers distinctive ring? Once I find a good VOIP provider, I am going back to TW for internet. Bundling was a nice idea, but not all ideas are good! | |
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See 9 replies to this post |
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|  DeathKPremium
join:2002-06-16
Cincinnati, OH | Given that information there should be no surprise about the performance. They shouldn't have allowed you to get the 20Mb tier.
--
Photos By Greg Strong | |
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| | | We've had the Fioptics for 2 weeks and we have had nothing but trouble. Repair people have been out 4 times without success. This technology obviously does not work!! Internet continually goes out and the tv picture continues to freeze! | |
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| | | Having same problem with freezing. Have yet to call support and a little worried how it will go down after reading some of the reviews and post | |
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| | | | Re: Not Happy with Cincinnati Bell Fioptics Is it freezing completely for a certain duration or more like a stall/slo-mo effect? | |
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| | | Cincinnati Bell Fioptics is the most horrible company I have ever worked with... Internet is slow as heck, the remote barely works, and I've put in new batteries, and I've tried changing the channel on the box, and it won't change the channel either. The whole system lags. | |
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| | | | Re: Not Happy with Cincinnati Bell Fioptics said by Orphanism :Cincinnati Bell Fioptics is the most horrible company I have ever worked with... Internet is slow as heck...
Fioptics internet being slow isn't the most common complaint seen on here so it sounds as if you have an underlying problem which may well impact the IPTV services too. Which equipment do you have? | |
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| | | | | Re: Not Happy with Cincinnati Bell Fioptics i live in west chester and have had fioptics for 2 yrs. i have had the same proplems of screen freezing or it pixilating. the dvr doesn't want to record the guide and remote don't work half the time same with the internet. our home phone hasn't worked right since fioptics was put in. not to mention the exposed sharp wire the techs left hanging out of the wall. customer service is lacking their trouble shooting is a joke. all in all cincy bell is a scam. it's not anything we're doing wrong it's a problem within the company itself. so lets put the blame where it really belongs!!!!!!!!!!!!! | |
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| | | | | | Re: Not Happy with Cincinnati Bell Fioptics Have had fioptics just over a week now and I gotta say it is horrible. In West Chester and moved from DirecTV. The installer was great but you can only do so much with really crappy hardware. The DVR whole home is very flaky, the menu system is garbage, the functions are very non intuitive and I'm VERY technology literate. Writing this tonight and calling to have it all extracted tomorrow right after calling DirecTV to take them up on their return offer. Might keep the internet as it seems okay for now. Too bad! | |
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| | | My Fioptics was just installed Friday Jan 18th. Had same problem with freezing during NFL playoffs and recording had errors that said there was a interruption to the recording. Support had me reboot modem and then the DVR would not work. I then had to reboot all the STB's. Also the remotes give problems if you set it to master power. I always goes back to the last Item, In my case the amp so when to try to do something you have to push the STB button again...Crazy remote. Another complaint is the colors Black and Blue, hard to read the small type. Also it seems to effect my phone which is not Cinti Bell but another VOIP system, seems noisy. I will give it a few days and if the problems continue it's back to Directv... | |
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| | | have had fioptics since 11/18 2012, nothing but trouble, wireless doesn't work have to be hard wired in, t.v.'s didn't work right until hard wired in. service teams are just horrible, you get the round around and lied constantly. Called over a dozen times about the system. Nobody cares. Oh by the way the service team is based in Malaysia, that is where all your calls go to. Yesterday was the topper for me. When i found out that hardly any records were kept for trying to credit for this non working system. Nothing but a big headache. switching to time warner next week, Cincinnati bell can put this thing where the sun don't shine. If you have it get rid of it, you will get no where with tech support and customer service teams, it is the worst | |
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| | | I have had fioptics for 1.5 years now. It has had the tv freezing or "skipping" for just about the whole time. My internet speed is quick though. I have had no issues with that. I'm looking at going back to directv now. | |
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| | | Well my fioptics is gone. But it took them from noon Wednesday till 5:15 today to restore my internet back the way it was before fioptics. It took me on Wednesday 2 1/2 Hours and 4 different people to get them to understand I wanted my 10meg back not the 5 meg zoomtown. What a bunch of idiots!!! A supervisor said I needed to return all equipment to Bell Store and get a new modem/router like I had originally. They even questioned me if I knew the difference between a modem and a modem/wireless router. Give me a break Idiots. I went to Phone store in Florence and gave them all the fioptics stuff and they gave me a Westell modem/router just like I had before all the mess. When I got home and plugged in the Westell, no DSL signal. Called Tech support they said they needed to send out a tech Thursday and nothing could be done tonight. After more calls on Thurs the Tech showed up at 5:15PM(I waited all Day the had said noon)to fix. When he came in house with his tester he said I have a signal and I said I did not all day. He then says he re-provisioned to line from his truck. I guess they could not do that from the office. Cincinnati Bell has a bunch of Idiots working there except for the local tech which btw spoke perfect English.
DO NOT PUT IN FIOPTICS NO MATTER WHAT THE SALES GUY SAYS.
YOU WILL BE SORRY!!!!!! | |
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| | DeathKPremium
join:2002-06-16
Cincinnati, OH | Re: Not Happy with Cincinnati Bell Fioptics said by TomN :DO NOT PUT IN FIOPTICS NO MATTER WHAT THE SALES GUY SAYS.
YOU WILL BE SORRY!!!!!!
If all you can get is FTTN I would agree.
--
Photos By Greg Strong | |
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| | | Well, that is sure encouraging news (/sarcasm).
I spoke with a rep on Tuesday when I asked about dropping just fioptics TV and going back to Directv. He said all I needed to return is the STB, not the modem/router and not the coax converter.
Was just re-checking this morning - still no picture through my media center pc. OTA channels are fine, but looks like the copy never flag is still set. I'm debating whether to go another round with tech support or to just cancel this and return to directv.
Any suggestions? | |
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| | | We've had Fioptics for about three months now and have been pretty happy with it. One issue that I haven't seen mentioned here is the lag between when you push a button on the remote and when the action takes place on the screen. I can get used to that. The only other minor issue is the occasional buffering in the signal that results in the video (only) slowing down briefly then catching back up to the audio. It's noticeable. | |
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| | | Just a quick note. All the problems brought up on here, I've had the same. Thinking about switching to Direct Tv. The internet has been ok for me. Don't understand that part. | |
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| | | | Re: Not Happy with Cincinnati Bell Fioptics  I had FiOptics installed for about a week now and all is great thus far! | |
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| | | | | Re: Not Happy with Cincinnati Bell Fioptics Good to hear. Which equipment was installed? | |
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| ElsebetPremium
join:2012-04-10
Cincinnati, OH | Earlier last year we had Fioptics installed. It worked fine for a few weeks, then we would get the tv disconnecting/freezing and a flood of uncorrectable errors on the modem which would reset it. This seemed to start occuring about 8pm EST in the evenings, but did occur randomly during the day as I discovered when working from home waiting for the 4 tech visits that happened to try and remedy the issue.
We both work in IT so we couldn't have unreliable internet. Sadly we switched back to TW (a company I hate) which has been remarkably solid over the past year so I have to give them props for that.
I still see the CB trucks working on the lines right outside of our house quite often. I feel like we tried something that was on the bleeding edge for stodgy old Cincinnati and it wasn't worth it. We had CB's DSL for years and it was rock solid so I was shocked with their poor Fioptics service and the fact that four techs could not help us. I'm wondering if there is something flawed with the wiring in our neighborhood (Silverton, OH) that just won't support that level of service. | |
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| | | I have had CB Fioptics for about a month now. The quality is terrible! I will never reccomend this service to anyone! The repair men have been out to my house to many times to count. The shows freeze while watching tv, the box freezes up and even turns itself off while watching a movie. I wish we had never let them put this stuff in my house. | |
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| | | I've had Cincinnati Bell Fipotics TV and internet for a little over 2 weeks. I live in an older neighborhood built in the 50's. Anyway, I'm connected through FTTN, the Fipotics is not ran directly to my home. I started experiencing stutters in the tv, not all the time, but just when I would fortget about it..boom...stutter. We called and a tech came out a couple days later and he replaced wiring in my home and said everything should be good. Well it continued to happen and I started watching closely to when the TV stuttering occured. This sounds silly but when the opening theme song to "The Big Bang Theory" is on....it always stutters when the images change really fast as the song plays. I'm wondering if this is a clue that the wires outside cannot handle this type of fast transmition of data. I've deliberately watched the show more in the last couple days to see if it happens on every TV and it does, at the same time. It stutters on random programs for no reason as well but maybe this is a clue as to what is wrong. I have another tech coming out this evening to take a look. I'll definitely let him know what I've found. If this continues after today, I'm afraid I'm going back to directv. | |
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See 10 replies to this post |
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| | | i heard cincinnati bell is coming out with a wireless receiver for their Fioptics TV - does anyone know if that's true? | |
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| | TONS of Fioptics Questions I have been searching the web all day for some real details on the new CB Fioptics that was just installed in my area. I had a sales rep come by late last week so I'm assuming it just got turned on. Anyways, there are so many mixed reviews out there and I've really jut been looking for some clarification on a few things, and this group of users seem to really know what is going on. I won't ask everything, but I'd truly appreciate and help...
1) I believe I have FTTH since the rep told me they would be running a new line to the house, then using coax from there (additionally, CB site says I'm eligible for up to 100Mbps). He also described some type of converter box. Is this box outside or inside? Either way, does it change the fiber to coax so I can use my existing jacks?
2) I've been told by the rep that I will need a box for each TV, however I have a friend from work that has Fioptics (although not very knowledgeable about it) and they have 2 TV's with no box. Could this be a different type of service?
3) The rep also told me that my modem would need to use my phone jack. Does that mean the converter box has a fiber in, and a coax and phone out? If that's the case, will I still be able to use my personal router to avoid paying for the wireless service?
4) I've read some complaints about delay and lag in signal, could that be a product of the FTTN vs. FTTH differences?
There are many more questions, but I'll start with those. I'm just anxious to jump ship from TWC but I'm nervous since I've yet to see an install truck in anyone's driveway yet.
Thanks in advance for any help! | |
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See 16 replies to this post |
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| | What are normal stats on Modem I've seen a few of these printed on the forum, but after my latest adjustments, I seem to be getting some very high error rates. At the same time I am still seeing a lot of freezes on my Tv, some for a minute or two. Can anybody tell me if these figures are normal?
============================================================================
VDSL Training Status: Showtime
VDSL Profile: Profile 8b
Traffic Type: PTM Mode
Link Uptime: 0 day: 3 hours: 11 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 2.104 Mbps 21.101 Mbps
Actual Net Data Rate: 2.047 Mbps 21.051 Mbps
Trellis Coding: ON ON
SNR Margin: 23.0 dB 23.2 dB
Actual Delay: 8 ms 8 ms
Transmit Power: 8.9 dBm 18.6 dBm
Receive Power: 0.4 dBm 1.9 dBm
Actual INP: 25.0 symbols 30.0 symbols
Total Attenuation: 9.0 dB 16.6 dB
Attainable Net Data Rate: 5.636 Mbps 51.072 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 9.9 40.5 N/A N/A 20.3 50.2 N/A
Signal Attenuation(dB): 9.9 37.6 N/A N/A 20.3 50.2 N/A
SNR Margin(dB): 23.1 23.0 N/A N/A 28.2 17.6 N/A
Transmit Power(dBm): 0.5 8.3 N/A N/A 17.9 10.3 N/A
============================================================================
VDSL Counters
Downstream Upstream
Since Link time = 11 min 7 sec
FEC: 755 0
CRC: 1100 0
ES: 7 0
SES: 6 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 6 min 23 sec
FEC: 19 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 33 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 7 hours 6 min 23 sec
FEC: 4356184 182
CRC: 27807 0
ES: 282 0
SES: 117 0
UAS: 40 40
LOS: 10 0
LOF: 10 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 9463410 1
CRC: 45919 1
ES: 372 1
SES: 178 0
UAS: 76 76
LOS: 20 0
LOF: 20 0
LOM: 0 0
Total time = 1 days 7 hours 6 min 23 sec
FEC: 37776614 506
CRC: 218831 6
ES: 2287 9
SES: 704 4
UAS: 369 369
LOS: 61 0
LOF: 61 0
LOM: 4 0
============================================================================
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| | | Re: What are normal stats on Modem Saying what is "normal" is always dangerous in the land of ADSL/VDSL stats but I can tell you that some of these numbers are not a good sign.
The ES, SES and UAS numbers. Having a few counts on ES is OK but SES only starts counting after 10 seconds of error and UAS indicates you were actually losing sync at times.
Is the VDSL modem plugged in as close to the house entry as possible? | |
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| | | | Re: What are normal stats on Modem The modem is on the second floor about half the length of the house away from the dmarc. Call it, say, 25 ft. | |
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| | | | | Re: What are normal stats on Modem Do you have other phone outlets hung off the wiring? Phones plugged in?
The quality of the copper pair from the CO/remote to the premises can have significant bearing on the quality of a VDSL circuit as can the nature of the wiring on the premises.
The stats uploaded suggest that you are actually relatively close to the CO/remote (good S/N, good attainable rates) but the high errors perhaps suggest noise/crosstalk problems either within the premises or on the external line. | |
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| | | | | | Re: What are normal stats on Modem Six operating phones in the house. I used to have a lot of outages when it rained on my phone landline, so I got rid or it and went to cable.
It's underground wiring in the subdivision. About 25 years old. They replaced the copper from the end of the street since then, but I don't believe they did anything with the copper from the box in the yard up to my house. | |
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| | | | | | | Re: What are normal stats on Modem If at all possible I suggest that you try to have the VDSL modem/router attached to an outlet as close to the demarc as possible - and disconnect any phones for a while to see if the stats improve. If they don't the problem is probably outside your control and CB need to find the problem on their side of the demarc. | |
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| | Not happy with Cincinnati Bell Fioptics Either, is anyone? Sharing my sad tale
I had some slick talking salesman walk into our community trying to sell this "new great system they just installed and we as so lucky to have access."
He promises one thing, but when you get it, it is something else and he is gone. Every call to Cincinnati Bell goes to India where you need a translator to understand what she is reading to you from a scripted form. I cannot get the billing info corrected or my credit that they promised to pay for cancelling my contract with Time W. They give nothing but the run around.
I concur with the pathetic remote...this thing operates on a delay. Enter information or channel and wait for it to work.
And the guide..you cannot scroll down the guide unless you want to wait for it to catch up. This is analogue technology.
Oh yeah and the better faster zoom town that I was upgrading to is slower than the old slow zoom town I had before.
But what I want to know from others here is the bate and switch on the price plan.
The salesman sat down and gave me the complete package price with zoom town, home phone, long distance and the fioptics. The package was cheaper than I had with Time W. BUT like everything else, when the bill comes it's $15 more than it was promised and I was better off with Time Warner's better product.
I can only say to others, the best thing about this system is......you do not have to sign a contract so you can go right back to what you had before.
I am about to switch back. Try to support local companies and this you get, Sad. | |
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See 9 replies to this post |
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| | Picture freezing. I have had CBT Fioptics for almost a month now and my tv picture freezes constantly. I have had techs come back to the house 3 times and each one said problem was fixed. Issue is not fixed. How many times is acceptable to allow them to fix issue before switching back to insight?  | |
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| | | Re: Picture freezing. I recently switched from Insight to Cinci Bell Fioptics.
Did they do a FTTH or FTTN install? I had the full FTTH install and it's been pretty great so far.
Curious to see if we could help... | |
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| | Switch from insight to Cincinnati Bell Fiber Optics Looks like Cincinnati Bell finally has fiber optics available in my area. Not sure if it will be true fiber to my door or not. I currently use Insight (Erlanger Ky Area) i only have their internet, so that is all i would need from CBFO. Looks like the 10mb service from CBFO would be about $10 a month cheaper.
Are there some folks in the Erlanger area who can speak to how well CBFO works in this area. Also i want to just use my own wireless router, but i do not see an option that does not include a router. | |
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| | | Re: Switch from insight to Cincinnati Bell Fiber Optics You can probably tell whether it is true FTTH by the internet speeds offered. If it only offers 30 Mbps download or less then it is probably an FTTN installation.
On FTTN installations CB supplies a modem/router but it should be possible to place the unit in bridge mode and use an existing router.
Note that if you take the IPTV service and use your own router then your router would need to be able to supply IGMP proxying service. | |
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| | | I'm in Edgewood. The service I had installed was FTTH.
The service is highly superior to the Insight internet service (20Mb) I had previously, not only in speed but also general stability of the connection (packet loss, ping, jitter, etc).
I am currently using the router that they supplied, and using the wireless router they provided as a WiFi extender.
As was mentioned, if they offer you 30/5, it's more than likely a FTTH install. | |
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| | | Ok thanks a lot, looking at the web page it offers all the way to 100 Mpbs so it sounds like they offer fiber to the house.
I think i might make the switch, i have been happy with the insight service, but paying $50 a month for 10 Mbps has always irked me. I also just received a letter from them saying it was going to be more expensive. | |
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1 edit | Re: Switch from insight to Cincinnati Bell Fiber Optics Yes - if 100Mbps is offered then it isn't a FTTN connection. If FTTH is being offered you can probably see the fiber connection points on the streets outside. The connectors on the bottom distinguish them from other overhead enclosures. See the pic in this thread:
»TONS of Fioptics Questions | |
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| | | | I too was fairly happy with their service, but their pricing was another matter entirely.
Additionally, I've seen price increases over the last couple of months on both the TV and internet side.
So far it's been a relatively painless transition. Their STBs need some work (IPTV) but they've been fairly reliable, however, it's not inconvenient enough not to take the price discount and the superior internet service. | |
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| | E.A.S. Question Cincinnati Bell Fioptics Does Cincinnati Bell Fioptics broadcast EAS Messages like Time Warner Cable in example a tornado or flood warning or do I need to invest in a weather radio. I know Time Warner Cable's equipment does this. | |
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| | | Re: E.A.S. Question Cincinnati Bell Fioptics Hi toolman25,
My name is Katie and I work for Cincinnati Bell. Yes, we do broadcast messages for severe weather alerts.
Thanks,
Katie
Cincinnati Bell
Social Media Team | |
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| | I Made the Switch-month three. There are some issues to work through so I thought you might benefit from my experience.
At this time I have the following advice:
the Good
-better picture on HD than The Weasel Cable Co.
-faster internet speed
-cheaper, cheaper, I said cheaper. Now if this all get rolled back a year down the line, I won't be so happy.
-it gives the current sheriff in town an incentive not to get too lazy (and too expensive)
Bad
Not anything really except for the pesky pathetic slowness of the guide menu. I don't expect a 10 second lag on the screen when changing to a guide channel, but ...Oh well, they need to fix it.
Also the Philippine problem, which I understand will be fixed.
I think establishing competition beats everything else. The Weasel Cable company was getting to the point that they would challenge me right to my face.
And one further word of warning about the Weasel, they will give you price breaks if you complain, but they will find a way to weasel that into a "contract" with an early cancellation fee. I've never signed a paper and ink contract with them (give me a break guys, I've been with you TWENTY-FIVE years)! They have actually cataloged accessible databases and they can email prior phone conversations to you. And there is no give. They will hunt you for that $150 for the rest of your life. Guess who doesn't intend to ever go back there.
So, I encourage you to do your part to bring the competition factor up a few notches. | |
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| | | Re: I Made the Switch-month three. I have had Fioptics since september and I can't complain. I internet speeds are what I am paying for and the TV side is fine. The DVR and remote are different than Directv (what I had for 6 years before switching) but that is expected. Different provider different equipment. The HD is fine. The on demand is nice. The channel selection is good. I hope that they don't slack off on adding new channels. Directv was excellent at adding new channels.
The only complaints are that there is a delay with the on screen guide (had that with Directv though) and there are screen freezes on occasion. But, I don't have to deal with losing sat signal during storms either.
The major plus is the price. Can't beat it.
For those interested, here is a radio interview about the tele coms in the US.
»thedianerehmshow.org/shows/2013-···audience | |
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| | | | Re: I Made the Switch-month three. Agreed. We've had it for 13 months. The ONLY issue we have is the picture stuttering occasionally. Usually only happens on something that was recorded. Never had an issue with the inernet speeds(I'm paying for 20MB, but get speedtest results of 40MB if no more than one tv is on), and the phone has been flawless. Considering I am paying about $200/month LESS that I was with TWC/DirecTv and CBT all separate, for the same services(plus 4x faster internet), I think I can live with that occasional stutter. It would be nice if they fixed that though. And, PLEASE get different boxes. The plastic ZTE boxes just reek of cheap(OK, I guess that's 2 minor issues). | |
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| |  HORRIBLE!
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| | I have returned to cincinnati bell I have found time warner to be more expensive than Cincinnati bell/direct tv combo. I was also upset about them not upgrading extreme tier after basic and turbo got upgraded. | |
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| | Fioptics TV problems
1. When watching TV the video randomly freezes or stutters and/or the audio cuts out. I notice this most frequently in recorded programs, but sometimes in real time TV.
2. The Set Top Box/DVR response to the remote control is extremely sluggish. When I press a button an LED on the front of the STB immediately signals that the command has been received. However, a very annoying delay usually occurs before any action is apparent on the screen.
3. The DVR menu structure is clumsy. Five or more button pushes (each with the associated delay) are required just to start watching a series recording.
4. When watching a recorded show if I press the instant replay button (Cincinnati Bell calls it "Skip Back") the DVR skips back to the menu screen and I have to restart the program. On real time TV it does nothing.
5. When watching an "On-Demand" show if I press the pause button and wait more that 2 minutes the screen jumps back to a "Suspended" list. However, the program I was watching is not there. I have to find it again and start from the beginning.
After many calls to Customer Support and visits from technicians and managers over a 2 month period, none of these problems have been resolve. In my opinion Cincinnati Bell's IPTV needs serious improvement. Don't allow them to experiment at your expense. | |
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| | | Re: Fioptics TV problems Hey Cadfix,
We do apologize for any issues you have experienced with your Fioptic service. We would like to have a senior manager contact you about your services. Please e-mail your account information to cincinnati.bell@fuse.net if you would like us to contact you.
Cincinnati Bell's Social Media team | |
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| | | | Re: Fioptics TV problems Hey Cincinnati Bell,
I already talked to two field service supervisors and their manager. My last two attempts to communicate with them failed. Also, a senior engineering manager came to the house to see the problems first hand. He conceded that they know about problems 2 through 5. He also said that a software update was in the works for the week of Jan. 7, which is intended to address the sluggish response (no. 2). However, if the fix was implemented last week as expected, I have not noticed any improvement. Regarding the audio cut-out/screen freeze problem, my impression is that Cincinnati Bell has no clue. | |
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| | Issues with using own router I am switching to Fioptics later this month for internet and TV, and I am starting to get concerned that the current setup that I have will not work with Fioptics. From what I can tell, it will be FTTN.
My router is configured to support my VPN and home security cameras. Should I be concerned that my current setup will not work? | |
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| | | Re: Issues with using own router The ZyXel modem/router can be placed in bridge mode *but* if you are using the IPTV service then the router that you use needs to support IGMP proxying. | |
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| | | | Re: Issues with using own router How is the ZyXel?
My current router is rock solid.
I am not sure which will be more of a hassle, copying everything over to the ZyXel, or setting up the proxying. | |
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| | Happy Day, I think. I received a firmware push that downloaded this morning. The guide response seems to have improved immensely. Please pinch me in case I'm dreaming. So far, so very good.
The transparency factor on the guide also seems to have become more see through. I'm hoping I'm not imagining. | |
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See 14 replies to this post |
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