 
LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Lightning Bolt DSL Support Forum All of our clients are welcome to visit this forum, to ask general account and support issues. Welcome to Lightning Bolt !
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Lightning Bolt Technologies | |
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dgdimick
join:2003-12-22
Los Alamos, NM |  Great job LBDSL
Will be telling all my friends about LB DSL | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | Faster ADSL options coming soon We will be adding 3 faster ADSL packages to our existing line up within the next month. Although we have not set a launch date yet, and are still working out the cost, it is safe to announce this May we will begin offering ADSL options with 768k upload.
We will be adding:
1.5/768
3.0/768
6.0/768
All include a Static IP address, with an option for 8 IP's available for $10 more/month.
Once we launch this products, we will have 7 ADSL options, along with our other IDSL, SDSL, and Fractional and Full T1 options.
As soon as we have determined the pricing for the new packages, I will let you all know.
Please visit »What would you like ADSL prices to be? Part 2 and voice your suggestions
***EXISTING ADSL USERS***
In May, your Line will be upgraded to the fastest available speed your line can handle for free. You will receive the faster speed for the month of May, at which time you can choose to stay on a faster package, or revert back to your current speed, with NO extensions of your contract.
Look forward to an exciting summer with Lightning Bolt DSL.
- Brent
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Lightning Bolt Technologies | |
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 | ADent
join:2002-12-05
Denver, CO | Re: Faster ADSL options coming soon Sounds like nice work.
Can't wait to see the new plans. | |
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dgdimick
join:2003-12-22
Los Alamos, NM | Dropping packets. Brent,
Looks like COVAD is having some problems on my local line.. I'm dropping from 30% to 40% of my packets.. Can you guys look into it?
Thanks
Denis | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | Re: Dropping packets. Denis,
I have asked Bob in our support department to get with you on this, if you haven't heard from him, or this is not resolved shortly, please PM me, and I will see what is going on.
EDIT: Please let me know if the issue still exist. I have been able to ping your IP for 10 minutes without a single packet drop, I think we have it all set for you.
Brent
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Lightning Bolt Technologies | |
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| | dgdimick
join:2003-12-22
Los Alamos, NM
| Re: Dropping packets. Thanks, I sent an e-mail to Bob via support and he said he's look into it.. Did some more checking on my end, swapped the modem and firewall out and it looks like it was a bad NIC on my end.. I guess when someone gives you a free NIC there's a reason for it being free.;) Needless to say it's in the trash now..
Replaced with a know good NIC and now the line tests fine..
The one thing I really like about LBDSL is the support.. Would STILL be waiting for the other vendors to read the e-mails/message posts..
Thanks Again.. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Dropping packets. Denis,
Your very welcome! We want you to enjoy your service as much as possible, and any downtime, or problems need to be resolved ASAP, and that is our goal.
If there is any thing else, please let us know.
Brent
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | ADSL option without Voice Lightning Bolt is introducing dedicated loop ADSL. Known in the industry as "dry loop" or "naked" DSL, Lightning Bolt's dedicated loop ADSL services are designed to help us expand our customer base by meeting the needs of end users who may not fit into the standard, line-shared ADSL market.
Dedicated loop ADSL is a suite of services that will be rolled out by Lightning Bolt in several different phases. During the first phase, we will make a dedicated loop 1.5/384 ADSL service available for ordering within one week. Additional dedicated loop SOHO services are expected to be launched in the July and August .
If you have any questions, please feel free to PM me.
Brent
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| mrphil
join:2001-07-22
Tucson, AZ
| Re: ADSL option without Voice Interesting. Are the prices for higher speeds likely to be roughly the same difference in price compared to the shared DSL price ? In looking at the current offering it states that a new modem is required, what kind is the new modem ? Also is the monthly price the total monthly price or are there additional taxes, fees, charges ?
Thanks ! | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: ADSL option without Voice We have not even priced the higher speeds yet, this will be something we will do closer to the launch of those speeds. However, it will be safe to assume they will be around $5 more per month then their line share partner.
We do NOT add any additional fees, or taxes to the price you see on the web. What you see is what you get. No surprises.
We have 2 options for the modem on the dry ADSL. We have a BroadXent 8120, which has a built in router, or our new option of a Netopia, that acts as a router AND a wireless access point.
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Lightning Bolt Technologies | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: ADSL option without Voice OK, here are new speeds, and prices. However these will NOT be available to order until mid too late next week (9/8-9/10)
Dry ADSL (voice line NOT required)
1.5/128 Dynamic IP -$49.95/month
1.5/384 Dynamic IP -$54.95/month
1.5/384 Static IP - $64.95/month
1.5/768 Static IP - $74.95/month
3.0/384 Static IP - $79.95/month
3.0/768 Static IP - $84.95/month
6.0/768 Static IP - $94.95/month
These are $5-$10 more then the Line share version.
The Static IP packages, can also get the 8 Static IP option, for an extra $10/month, just like the line share lines.
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Lightning Bolt Technologies | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Dial-up access Many users have requested dial-up access while they travel.
You have requested, and now we must respond 
We are now including a FREE 10 hours/month dial up access account with all DSL orders.
We will give you a Toll Free #, to connect with, so you will NOT have to worry about ANY long distance charges, no matter where you are in the US.
Please contact me, or look for a notice in your July Invoice on how to activate, and use your free dial up account.
We may also begin offering a unlimited dial-up account for $9.95/month if the demand is there.
If you have any questions, feel free to PM me directly, or give us a call.
Brent
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Lightning Bolt Technologies | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Wireless ADSL Modem Starting July 1st, we will begin offering a ADSL Modem/Router that is also a Wireless access point. This will allow you to connect from your computer wirelessly to our ADSL products.
Please look for more information on this new option within the next few days.
Brent
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Lightning Bolt Technologies | |
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| mrphil
join:2001-07-22
Tucson, AZ | Re: Wireless ADSL Modem Which product is this ? Hopefully not an Actiontec 701G ? | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Re: Wireless ADSL Modem No it is not 
It is a Netopia 3347W gateway | |
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cshuttle
@goprimal.com
|  PPPoE = why?
Things were going alright until it became clear that we were going to have to use PPPoE to authenticate to the DSL network. I'm not entirely sure I understand the purpose behind PPPoE on this network; you know our IP (it's static) and you know our circuit number. Why do we need to authenticate again? I know that this protocol has solidified somewhat over the last several years (after being notoriously flaky in the past), but for users like me that have an interest in running a server that people use for access on a continuous basis, this really adds another level of possible error that can occur.
On another note, seeing as you require authentication to sign into the WAN, can I have multiple account logins? If not, how can I access my other static IPs? | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | Re: PPPoE = why? PPPoE, is done in the background, to allow you access to our network, In fact this is a requirement of the PoP's we use.
This helps keep cost, and maintenance down, verses a truly bridged system. Which in turns keeps your rates down.
As for your multiple IP's. Your gateway (DSL Router), handles all the PPPoE info, and once set up, you NEVER have to touch it again, or mess with it. It does NOT disconnect after so many hours, it will stay up, as long as the line is up.
After that is done, you just set up the 5 IP's we give you, on any devices you wish. Your gateway IP, is the IP of the Device doing the PPPoE (DSL Router).
Brent
You will have a Gateway IP, and 5 usable IP's. The Gateway, is the ONLY thing doing PPPoE.
MANY of our users run servers on their connections, and have zero problems. We do not use PPPoE as many other ISP's do, where each computer has software that runs, to handle this. it is all hardware based, and basically once set up, is invisible.
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ADent
join:2002-12-05
Denver, CO | Taxes? How are taxes done with your service?
If it varies by location is there anyway to find out ahead of time what they will be? | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Taxes? said by ADent  :
If it varies by location is there anyway to find out ahead of time what they will be?
Yep, ZERO!
We do not add any taxes on top of the advertised prices. What you see, is what you get, no hidden fees or taxes as some ISP's do.
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| | south_canuck
Premium
join:2004-02-17
Keller, TX | Re: Taxes? Is this true of dry line packages as well? I mean, don't you have to add all the federal end user fees and such? | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Re: Taxes? NO additional taxes on top of the advertised price for ANY of our packages.
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Lightning Bolt Technologies | |
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slavik4
join:2002-08-06
Brooklyn, NY | DNS e-mail change ... any idea how long it will take untill all DNS servers on the net are updated???
it seems to me that some DNS servers are updated, but others aren't ... | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Re: DNS e-mail change ... All Changes have been completed as of Wednesday, this past week.
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moko
join:2002-12-22
Fayetteville, GA
| dry line?? line share?? could someone please explain to me what this is about;i checked LBdsl for avaibility,and said could not get line share,but could get dry line[and i think its 300$ to install new line]also said i could get business 6/768 .can i get this in an apartment?? and still have phone through bellsouth....but internet on new line with LBdsl?.....thanks
..........oh yea ,also does lb have an american tech support,that i can call anytime 24/7. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: dry line?? line share?? Good afternoon,
The difference between line share and dry, is how the line is delivered:
Line share - Piggy backs on your current ILEC voice line (This is NOT an option if the line has Fiber, or load coils on it)
dry ADSL - a new pair of copper is delivered and has NO connection with your voice line.
Because the dry ADSL requires a new line to be installed, the install cost is higher.
ANY of our packages can be install at ANY location that supports that speed. the 6.0/768 can be installed at an apartment, as could a T1, or even higher. We call them "SOHO" (Small Home office) packages because we include a static IP.
And Yes, Our Support staff is Based just outside Detroit, MI, and we are staffed 24/7/365
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moko
join:2002-12-22
Fayetteville, GA
| Re: dry line?? line share?? thanks for the reply,I'm really impressed with LBDSL;and like the support staff being in America.
I'm going to think seriously about signing up....also
how would i make my monthly payments[someone in reviews said they would have liked some diff. way].........thanks. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: dry line?? line share?? Payments can be made via Check or Money order, via US Mail. Or you can sign up for online billing, and make one time payments or set up auto pay via Credit Card, or Bank Account.
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moko
join:2002-12-22
Fayetteville, GA
| Re: dry line?? line share?? how can i check if the 6/768 service can be supported at my address??.....here at BBR it says that I'm 11000 feet from CO
its not great i know....but i still get a consistent 80%
on my 3/384 connection from bellsouth.So i think i should get between 4200 and 4800 on a 6000download.
oh yea.....and i would need the dry line installed
....does this effect my speed from my "line share" i have now...thanks. | |
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moko
join:2002-12-22
Fayetteville, GA
| Re: dry line?? line share?? hi, i did run the test to see if i'm aviable at the LBDSL site,and i am for the 6/768;but was wondering how to check if i'll be able to get the 6/768 package on my line quality and distance from CO......maybe i have to get it to see...just wanted to know this,becaouse this is the package i'm interested in. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: dry line?? line share?? First, since we would be doing dry ADSL, we would have to install a new loop, and get the distance of the loop, as long as it is under 12,000 feet that you should be ok for the 6.0/768, but we will not know anything about your line before it is installed.
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Lightning Bolt Technologies | |
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brott
join:2001-12-16
Livermore, CA | Usenet? Heard through the grapevine that Usenet will be available soon. (1) Is this true? and (2) If so, do you know when yet?
Regards | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Usenet? It is a feature we plan on adding, however this is not something that will be adding in the near future.
We are still looking into all the options on offering this to our users, as we do NOT want to launch something, only to provide sub par service, as many ISP's do in this area.
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Hooper
Premium
join:2001-10-22
Villanova, PA
| The Cost of Dry Line DSL Why does naked dsl carry a higher monthly fee than line share service of the same speed? You have your own copper and there is no sharing profits with the ILEC, so why wouldn't it be cheaper? Especially now with covad soon being able to offer their own voice services from their DSLAM's, it makes no sense to gouge potential voice customers especially ones that won't need a new install!
The only justification I can see for the higher cost is a way to take more from the customer because of lost revenues on the installation. However, that is what contracts are for.
I am very interested in the service, but I just can't justify throwing out another $10 a month because I got rid of the phone line that cost me $10 a month.
It makes no sense to me.
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Bonnaroo 2004 : June 11-13 Manchester, TN | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: The Cost of Dry Line DSL It comes down to the ILEC. On a line share product, we lease part (half) of the copper for DSL, and you the end user are paying for the other half via your voice bill.
One a dry line, the ILEC is getting no money from you, the end user, so they in turn charge us more per month for the full copper line.
If you are only paying $10/month for a dial tone, consider yourself very lucky, as most area's are $20+/month for a bare bones dial tone, so the $5-10/month difference between our line share and dry line, are very reasonable.
Brent
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| | Hooper
Premium
join:2001-10-22
Villanova, PA
| Re: The Cost of Dry Line DSL said by LBDSL :
One a dry line, the ILEC is getting no money from you, the end user, so they in turn charge us more per month for the full copper line.
Thanks for the prompt reply Brent.
So why all this buzz about Covad being able to offer telephone service with the Nokia DSLAM card? If they still have to rent the copper from the ILEC it is a no win situation for them. They will always have to use the existing copper. They won't be able to compete on the voice front and they are essentially still line sharing. This just makes no sense. The BELL's didn't pay to lay the original copper, we as taxpayers did way back when. So they don't own it, the government does. The only part they actually own are the physical CO's. I can see how having to share their voice line with another ISP for DSL would be annoying if not costly, but with the new Nokia card or a dry copper line they are not reliant on the ILEC at all.
Essentially what your saying is that with line share the fees to the ILEC are cheaper, but if we run a separate pair to your house Independent of the ILEC you get hit with more of a charge? I am not buying this in the least bit. It doesn't make sense from an economic standpoint.
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Bonnaroo 2004 : June 11-13 Manchester, TN | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Re: The Cost of Dry Line DSL Unfortunately, not everything in the world makes sense, but that is the way it is. We charge more for our dry lines, verse our line share, because it cost us more.
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | Re: LBDSL Pings? You may want to ask over here »Covad / covad.net
You may get more of a response.
Also, if you register here at BBR, you can Private message our users who have reviewed our service in the NY area, I'm sure some of them would be able to help you out.
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Lightning Bolt Technologies | |
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npinedas
join:2000-12-05
Miami, FL | rebate on lbdsl. is the rebate instantly or mail in rebate.do i have to pay it when i place the order or not. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: rebate on lbdsl. The rebates listed on our packages, are provided by a 3rd party.
Each Rebate is a web based form you fill out, and a Check will be mailed to you.
You will see the installation, and equipment charges on your first invoice.
Brent
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: rebate on lbdsl. As Stated above and on our site:
said by LBDSL :Each Rebate is a web based form you fill out, and a Check will be mailed to you. You will see the installation, and equipment charges on your first invoice.
The $324 install on a dry SOHO line covers a basic Install. If anything over a basic install is needed, then yes there would be extra charges. (I have seen one (1) install need extra extensive installation, out of all the installs we have done in the last 5 years) Typically the basic install is more then enough. (For more details on this, please see the Terms of Service, which you should read before signing the agreement for service.)
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Nimdock
join:2002-11-02
USA | Re: rebate on lbdsl. Yes, I've read the ToS, pretty scary... | |
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Nimdock
join:2002-11-02
USA
| Wow...
I was about to fax my contract, and it says that the installation is $324 with a $324 rebate... so does that mean that I have to pay the $324 and then wait for a check in the mail? I thought it was instant rebate... hummm... this could mean some delays for me.
Also, besides that $324 charge, are there any more charges when the technician goes to the house to finish the installation? (Dry Line).
Thanks. | |
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baileysl
join:2000-11-06
Hopewell, VA
| Web Mail Do your service offer a way to check email over the internet from any computer?
I'm looking at getting the Dry Line 1.5/384 package. I will need the Wireless DSL router and a notebook wireless adapter. Where on the order form do I put my equipment requirements?
Sheila L. Bailey | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Web Mail Good afternoon,
Yes we do offer webmail »webmail.lbdsl.net
If you have the PDF order form, you will see a spot on the last page for the equipment, if you are using the online form, then you don't have to do anything special until we send you the PDF agreement, which you can then select the equipment.
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Lightning Bolt Technologies | |
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baileysl
join:2000-11-06
Hopewell, VA | Inactive alarm system I have an inactive alarm system on my voice line and I am looking to get your Dry Line 1.5/384 package. Will this cause a problem?
Sheila | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
2 edits | Re: Inactive alarm system Dry line service is delivered on a dry pair of copper, so this has nothing to do with any voice, or alarm systems install currently.
Just an FYI, for anyone else, Dry refers to a line that has no other features on it, such as a dial tone. So a dry ADSL line, has only ADSL, no voice.
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Nimdock
join:2002-11-02
USA | Re: Inactive alarm system What if it gets wet? 
Ok, ok, I'll shut up and leave... | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI | Re: Inactive alarm system Yes, no ILEC Field Tech should be without their trusting hair dryer,for such an emergency
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moko
join:2002-12-22
Fayetteville, GA
| area of connection on away from home? on your 6/768 business dry line,please tell me more about the 10hours dial up when away from home;whats the coverage area?....and how do i connect[sat,cells]i would like to be able to connect while at work[construction sites,different areas]could i do this?is there a coverage map that you have?..i'm new to this type of connection,so please help....thanks. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
1 edit | Re: area of connection on away from home? The 10 free hours of dial-up is just a basic everyday dial-up account, however we give you a toll free number to use, so you do not have to worry about any long distance charges.
All you need is a computer with a dial-up modem, and a phone line, and you can use the dial-up service from ANYWHERE in the United States
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moko
join:2002-12-22
Fayetteville, GA | Re: area of connection on away from home? thanks,thats what i wanted to know | |
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baileysl
join:2000-11-06
Hopewell, VA
| Filling out service contract
1. At this time do I have to provide a userID for all five e-mail addresses?
2. How easy is it to change the e-mail password? I want to provide one e-mail userID and a temporary password. Then once the service is installed, go online and change the password. | |
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Nimdock
join:2002-11-02
USA
| Re: Filling out service contract I just filled my contract last week, I'm not an official spokesperson but I'll tell you what I did:
1. I provided only one user ID, the one that will be my primary account.
2. I provided a temporary password, for the sake of safety. I expect that it can be changed with no hassle. | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Filling out service contract As already stated, you can fill out as much info as you want, one user, all users, no users etc.
Email users, and passwords can be changed at any time, so please don't feel you must fill that part out now, or that you must include passwords.
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