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    Twilight6502

    join:2003-08-12
    Westlake, OH

    Waymark Communications Help and Rant - August 3rd, 2008

    Does anyone know how to get in touch with technical support outside of business hours?

    We have a few T1 lines in NE Texas, and one is serviced through Waymark. When the line goes down outside of 9-5 Central, there is no NOC number to call. If it's after hours, we're screwed until morning. If it's a weekend, we're dead in the water until Monday.

    Sorry, that's not an acceptable support system for a business T1 line.

    What's even more annoying is that their prices are actually higher than other, more reliable providers, so I know the long-term answer is to drop them.

    In the mean time, if anyone can provide a phone # for someone in technical support or their "24/7 NOC", it would be very much appreciated.
    permalink · 2008-08-03 21:51:26 · Print · Reply to this
    Forums » User Groups » Companies beginning with W » Waymark Internet Services, Inc.

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