 tommm70
join:2002-06-03
Lake In The Hills, IL | How long does it take DLS.net to contact you? On the website you sign for a signal test to make sure your home is eligible for service. But how long does it take for them to do it? Also, how do you even know they got your information? They don't send an email, when you call they say there is no way to check when you will be tested.
Anyone know how to verify they even received your request? | |
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 | | |  Re: How long does it take DLS.net to contact you?
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| | tommm70
join:2002-06-03
Lake In The Hills, IL | Re: How long does it take DLS.net to contact you? Thanks for the response, I finally had my pretest done. It took about 3 weeks. I am good to go and am getting the service next week. I have another question.
When you say consistently high speeds, what are they? Also, what ping times do you average? I am pretty excited at this point. Also, I read that sometimes cordless phones interfere with the signal, have you noticed this? | |
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| | | | | Re: How long does it take DLS.net to contact you? Speed rates have varied from 350K to 690K
I'm not so sure about ping times, but they're less than 100ms. I believe they're 60-80ms for the game server I use.
I have not noticed the cordless phone interference. I'll have to check that out. | |
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| | | | | | Re: How long does it take DLS.net to contact you? I just had my wireless connection installed a few days ago. It did take them about 3 weeks to do the pretest, and they were booked for about 2 weeks doing installs at that point. Now I get connection speeds between 260 and 700 kbps, with 350 being the norm. Even if it isn't the maximum of 1 mbps, it's still better than my previous dialup speed of 24 kbps, and that was on a good day. The ping times are phenomenal. I usually get 60-80 ms pings on most game servers.
Over all, I'd give DLS' service a 9 out of 10. The installers definitely knew what they were doing, and did everything they could to make it go as smoothly as possible and answer any questions I had. The only complaints I have are the slow response time for their pretest and installation, which is understandable, but they could have sent e-mail updates, and the first bill I received was not itemized and caught me off guard when it included both the installation and first month of service. All in all, the wait is most certainly worth it. | |
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| | Bubba Ahhh At last some posts on DLS. I signed up for prequalification two weeks ago, and since I didn't know any better, I emailed customer service last week asking how my qualification went. They responded by emailing me back saying I did not qualify, and that they left a voice mail for me. However I never got a message from them. (I just wonder if I got confused with some one else.)
Funny thing is... according to my wife, the DLS van was in front of my house yesterday. Which would seem to be on par with a 2-3 week wait for the pre-qual. I'll just wait and see if I get a call soon. | |
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| | | Re: Bubba I send in a request for a coverage test over 3 months ago, and they never even called. I live in south elgin. I would think if they want to keep customers (there are 3 wireless providers in the area now), they would need to up their response time. I didn't bother follow up with them, just figured they did not want my money. Guess I will give it to someone else.
I just send in a coverage request yesterday (9/15) for foxvalley.net, and the were out today (9/16). So far so good.
Matt
mattd@mc.net | |
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| | DLS so far | |
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| | DLS.net, It's Great | |
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| | | Re: DLS.net, It's Great I've had their wireless service for about a week and a half now and they just called me today. They're coming out next week to re-aim my dish because according to their scans, I'm running a little slow. I don't think 350-400kbps on average is slow, but I'm not complaining. The only problem I've had so far was yesterday when it dropped to around 30 kbps, but it was back up to 300 in about 20 minutes with no interruption in service. | |
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rnoonan
join:2002-08-07
Crystal Lake, IL |  DLS questions
Thanks a lot. | |
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| | | Re: DLS questions It does say in one of their disclaimers that weather nay affect it, but I have yet to have an outage due to weather. As for VPN, they said they don't block any ports, but they don't like people running servers. My SmoothWall router is capable of VPN, but I haven't tried it. | |
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| | rnoonan
join:2002-08-07
Crystal Lake, IL | Re: DLS questions Thanks for the info. I decided to send them an email and ask specifically. I don't need the VPN for running a server, I need it to tunnel into the office for work, so I wouldn't think it would be a problem.
BTW, I don't suppose you've had it long enough to comment on whether or not it is affected by snow?
Thanks,
Bob | |
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| | | | | Re: DLS questions About a week and a half ago, we had a torrential downpour for about 10 minutes which didn't seem to affect it. Come to think of it, I've only had one incident where it bogged down below the 256 kbps minimum and that was on a sunny day strangely enough, but it was back up to normal in about 20 minutes. | |
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| | DLS use i will have dls installed in my house in a week. the and the only concern is that i use kazaa and edonkey do get mp3, music video, game demos and movies sometimes. when i meen somtime, its probobly twice or 3 times a week, and i used to leave the computer on all night. do any of you know if there will be any problems with that. will DLS get mad or cut off the service. i will be paying $65  a month and i want to use it to the max. | |
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| | | Re: DLS use They haven't said anything about my Kazaa habits yet, but it's a good idea to only do it at night (i.e. between 10 pm and 8 am), and disable file uploading and supernode capability (that really pisses off ISPs having that enabled). | |
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| | | | Re: DLS use that good to know. i hope it won't bother them. paying $65 a month is allot of money, i have a appointment this week. i hope everything goes good. thanks for the reply | |
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| | | DLSnet
join:2002-08-22
Lake In The Hills, IL |  Re: DLS use
Since I am speaking on behalf of DLS here I just wanted to caution you against using these applications excessively because DLS will lock you at 256 rate (minimum speed guarantee) if those services are used excessively. With respect to using 1Mb "to the max": 1Mb does not cost $65 - DLS does not get bulk bandwidth even close to this rate. If it had to reserve 1Mb for every user - this service would simply not exist. | |
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| | | They have a policy against running servers and Kazaa/Bearshare and all the other P2P file sharing programs, and I'm sure you understand why, with only 2 T1's to the w-pop and say more then 50 users per w-pop, you can do the math and figure out that 3Mbs/50 does not = 256k each, which is the minimum you should get. Typically its not a problem having 400 people share that much bandwidth (we do it at my work in a corporate environment) do to the fact that not everyone will be using it at the same time and the very nature of the web (connect-get page-disconnect). But if everyone ran a server and each let 10 people grab MP3s from them... If you were the one person NOT doing this and your speeds dropped to below dial-up you'd be pissed. I use Kazaa, but like the other guy, I don't share and I don't "super-node". In the end, if you don't degrade other peoples connections to the point where they call up and complain, in other words don't draw attention to yourself, you should be fine. | |
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thumbs down from:
DLSnet 
| Re: DLS use then i will be switching to ATT or earthlink as soon as it will be avaible.
had ATT for long time, before the move, and the speed was constant 1.5mb, never slowed down, and the cost was $50.
can't wait, but this will do for now | |
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GregL4
join:2002-09-24
Huntley, IL | DLS.NET | |
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| | | Re: DLS.NET Hey I was thinking about getting dls internet(no cable or dsl in range) and I was wondering what ping times are like. The main reason I want it is for online gaming. Also, would a game server like half-life: counter-strike be allowed? | |
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| | FKiosk
join:2002-08-07
Algonquin, IL | DLS.NET and VPN
After speaking to several DLS.NET technical support people they gave me the confidence to give it a shot and I am having great success so far using VPN over this service. The IDSL line speed made it tough to debug and/or troubleshoot software applications. Microsoft's Visual Source Safe was so bad that I made sure I turned of any VSS integration in any of my programming applications but with DLS.net its no longer necessary!
At this point I can highly recommend DLS.NET. The order to time to install was just over a week, the installer was very professional and did clean work inside. The setup with my Linksys router for my home network was painless, and I am getting around 700 kps up and down from the speed test here using MegaPath.
I also have plans for this large antenna I have on my house. I am going to encase it in a rectangular box and make it look like I own two fire places! O.K. I kidding with this - I could really care less about the outdoor antenna on my house.
Anyway, I am very happy with this service and that I am able to use VPN with it. After a month or so I plan to cancel Covad and send my results on to our internal IT support with my findings that DLS.NET is an option and much cheaper than Covad/IDSL. | |
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| | tommm70
join:2002-06-03
Lake In The Hills, IL | Re: DLS.NET I get ping times that average anywhere from 50-80 and thats with 1MB service, which is awesome for gaming. 10MB service is underway, and I wonder if pings will get even better.
10MB!!!! Isn't that about 3 times as fast as cable? Oh and cable........
Now boys and girls, we can all FORGET about getting cable modem within the next few years. Comcast has purchased AT+T cable and have suspended all internet expansion in our area.
NOW here is the good news, at least for LITH residents. DLS.NET is offering 10MB service!!! And it still costs the same!!! The only bad part for existing customers is you have to repay a 250.00 installation fee, which SUCKS, plain and simple.
Also, the sales lady, Cindy, has not been reliable at all. You have to call about 10 times to finally get your date setup.
I know they are expanding and are busy, but not calling someone back is inexcusable (sorry, my pet peeve). Cindy is actually a very nice lady, but she needs more help, I hope DLS.net sees this and gets her some
Tech support still rocks, Starvo and company run that ship, don't ever let them forget it. They rock.
I should be getting 10MB soon (If I can ever get a straight answer from sales) and I have a feeling I will never even want cable. 10MB service is definetly worth 65.00 a month. | |
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| | | | DLS Internet doesn't allow game servers to be run off of the wireless connections. There is a CS server at DLS. The ip address is 209.242.32.20. | |
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| | | How dose this work for gameing on line? Or what about hooking up a X-Box Live system? | |
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| | tommm70
join:2002-06-03
Lake In The Hills, IL | Re: DLS.NET Gaming is awesome, UT2002, Ultima Online, Warcraft 3, Dark Age of Camelot all fly with DLS. like I said before, the ping times are great. I am not sure how that xbox thing works, if you can connect it to your home network I think you can use it. I always thought that just worked with a modem.
I am getting 10MB service on December 5th, needless to say I can't friggin wait.
My question is: Is it as fast as cable? And what steady speeds can I expect? What about pings? Under current service in LITH I get about 50-70 or so. Will it be even better? Will my "pipe" be wider at all times? | |
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| | | | | Re: DLS.NET How can I see what my connection speed is? If I look in the DLS wireless status box it says 10mpbs. Is that my inter net speed or my lan speed?
Cbarger | |
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| Hilbe
join:2002-12-13
Fishers, IN | Does DLS user PPPoE? I really have heard a lot of bad things about it and would prefer a provider that does not use PPPoE.
Also, I see they are planning on expanding coverage to Gurnee and Grayslake. Any ETA on that arrival? | |
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| | | | Re: DLS.NET Yes, DLS does use PPPoE and there's nothing wrong with that. Actually it's the standard for broadband subscriber authentication. Most DSL, cablemodem and fixed wireless providers use it and any decent router will support it. | |
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| | | | | Re: DLS.NET There's nothing wrong with PPPoE. Sure, there's a little bandwidth overhead, but whatever. It serves the ISP more than it does the customer, because it makes it easier for them to manage their clients, especially with dynamic IPs.
Also, I was just reading their 'wireless fair usage' thing. Fixed wireless is shared bandwidth, just like cable is. So they don't want everybody running big servers or watching fullscreen res streaming video 24/7. It would appear that they have the ability to cap your bandwidth, but if everyone plays nice, everyone gets excellent speed.
Basically, if you want to be a client, residential service is fine. If you want to be a server, you should be paying for commercial service. However -- with dls.net wireless, they have some limitations even to commercial servers. | |
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| | No Resp. on Pretest requests I have asked for a pretest twice now and have not had any response. First request was back in August and the second request was in October. I see that a DLS rep reads this thread every once in awhile, please contact me at sid2jynx@hotmail.com. I am right on the current border of your service in McHenry IL, and would like to know if I can get your service as we just had another Wireless provider pop up and will go with them if I can not get any response from DLS. Thank you for any help that you can provide. | |
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|  wolves01Premium
join:2002-11-21
Crystal Lake, IL
 ·Comcast Formerl..
| Re: No Resp. on Pretest requests I was in the same boat. Never heard anything from them, so instead I just placed an order for the service. They are coming out next week for the install.(Although I am not very optimistic it will work in my neighborhood) In fact, I noticed on the website there is no longer a link to ask for a pre-test. Good Luck, hope you can get it. My friend just got it installed and said it is awesome. | |
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| | | According to an e-mail sent out to all their customers, they are no longer doing pretests. Instead, to speed things along, they are doing the pretest at the same time as the install. They're trying to keep up with the demand for their service. In fact they doubled the number of installs per day a couple of months ago. I had to call them twice just to get a tennative pretest date back in July. I live on the north side of Johnsburg, on the northern fringe of their service area. It ended up taking them over 2 weeks to do the pretest and another 2 weeks to get an install appointment. Just be patient. It's definitely worth it. | |
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| | | Well the DLS reps definately read this message board. They responded to me last night asking what my address was. I reponded with my address and was promptly replied to, stating that they did do a pretest and that I am out of range . Guess I will have to go with Wiresaway.com they just leased space on our towns water towers, and definately have acces to my house.
DLS thank you for the quick response. | |
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| |  What Customer Service?
Instead of bashing them here, I submitted a review. It went into DLS' customer service queue, so the review probably won't show up for seven days (according to BR.) | |
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| | Just got DLS I just got DLS installed yesterday. The install was perfect. The installer was on time and had it installed and working in an hour and a half. Compare that to my experience with satellite where the installer was over 2 weeks late and it took over 4 hours to install.
Below are the speeds I am currently getting. These are more the 4 time faster than Sat. Average latency is 53ms compared to the Sat. service I had at 900ms.
2003-05-11 09:19:26 EST: 4211 / 3840
Your download speed : 4211213 bps, or 4211 kbps.
A 514 KB/sec transfer rate.
Your upload speed : 3840000 bps, or 3840 kbps.
Seems like broadband .. above the 1mbit barrier!
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| sylen
join:2003-03-10
Las Vegas, NV | Re: Just got DLS | |
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Narik
join:2003-03-08
Mundelein, IL | reduce....price | |
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| DLSnet
join:2002-08-22
Lake In The Hills, IL | Re: reduce....price
--
Sam Rozenfeld ; DLS Internet Services ; rozenfeld@noc.dls.net | |
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| | Planned Areas of Service Do you have a timeline for when service will be available in the Lombard, IL area? Also, can this be installed in apartments?
Thanks | |
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| DLSnet
join:2002-08-22
Lake In The Hills, IL | Lombard area Sorry, we have no deployment plans for Lombard area.
This service 8 times out of 10 will not work in apartment because of mounting restrictions.
--
Sam Rozenfeld ; DLS Internet Services ; rozenfeld@noc.dls.net | |
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| | Download cap on Platinium Service? I was reading about download caps on DLS wireless, but do not see anything on their site? Is it true and if so what is the cap?
-bill
billy@useabilly.com | |
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| | | Re: Download cap on Platinium Service? I too read about it in the reviews but didn't see clear specification on it online. I occasionally download many megabytes at a time, and I do see my download speed drop slowly after an inordinatley huge amount of activity on my part, but the speed picks back up again after I stop and wait a while.
I've never measured it, I take it for granted that my speed is being throttled back (it's shared bandwidth, after all).
If you are considering the service, don't let this one thing bother you. I'm as pleased as can be with the throughput, reliability, and customer support as can be, and I'm a network support guy at my company, and so can be quite critical if need be.:D | |
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| | | | Re: Download cap on Platinium Service? Same here. If there is a download cap, it is not on their website. Maybe buried in the TOS contract? I took a stab and signed up for the Platinum service this week. I live in Gilberts (Timber Trails off Big Timber Rd) and I'm 1.5 miles from the tower off route 72. I'm getting just under 3 megabit up and down. But I started a 650 MB download last night around 9 PM and it didn't finish until about 10:30 or 11 PM. Seem to slow down around the 100-200 MB mark. I'll have do more tests and see when they throttle you back, unless someone can clearly point out what the throttle back point is in a large download. | |
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| | | | | Re: Download cap on Platinium Service? After having the Platinum service for a month now, I realized that speeds of at least 256kbps are guaranteed. Anything above that for download and upload is gravy. I'm working on a full review of the service and my experiences so far, which I'll post in the reviews section. | |
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ditka_bPremium
join:2001-10-05
Barrington, IL | Non line of site? Live in barrington Hills near Fox River grove any non line of site stuff out this way? | |
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tim006
join:2002-09-27
Lake In The Hills, IL | actual speed can a couple of you with 10up/10down give me an idea of what your actual speeds are and how consistent they are?
I'm thinking of moving and may try the wireless. Thanks. | |
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| joewhoPremium
join:2004-08-20
Dundee, IL | Re: actual speed Judging by the acitvity in this forum, the service must be non-problematic. | |
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| | | After using it for a couple of months now my speeds vary depending on the time of day, how much other traffic is going on (it's shared bandwidth as you may already know).
I'm thinking about going VOIP and it's kind of a pain to figure out how much bandwidth I should give (using QOS) to my voice connection as it changes daily. Anyone have any ideas, let me know.
Here are some speed test numbers if you are interested.
2004-09-15 11:46:47 Speed test @ www.dls.net 1311/1210 kbps
2004-09-13 10:46:38 Speed test @ www.dls.net 1313/1157 kbps
2004-08-21 20:41:06 Speed test @ www.dls.net 2080/1739 kbps
2004-07-29 09:30:22 Speed test @ www.dls.net 2438/2191 kbps
2004-07-26 21:59:05 Speed test @ www.dls.net 2017/2373 kbps
2004-07-26 21:56:24 Speed test @ www.dls.net 1644/2276 kbps
2004-07-26 20:10:43 Speed test @ www.dls.net 1493/1966 kbps
2004-07-22 12:40:45 Speed test @ www.dls.net 2053/1662 kbps
2004-07-22 12:39:11 Speed test @ www.dls.net 1621/1632 kbps
2004-06-22 15:21:33 Speed test @ www.dls.net 2261/2216 kbps
2004-06-21 09:25:12 Speed test @ www.dls.net 2449/690 kbps
2004-06-19 18:57:28 Speed test @ www.dls.net 2562/2506 kbps
2004-06-18 16:02:37 Speed test @ www.dls.net 2511/2423 kbps
2004-06-18 11:58:43 Speed test @ www.dls.net 2093/2166 kbps
2004-06-17 11:55:37 Speed test @ www.dls.net 1771/2060 kbps | |
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| joewhoPremium
join:2004-08-20
Dundee, IL Reviews:
·Comcast
 ·AT&T Midwest
1 edit | That's nowhere near 10,000! hehe. What if you were right under a tower? would it be faster? Do you think the bandwidth is just crowded? I have to face the fact that wireless could be the only thing available. Just trying to find the sweet spot before hand. Timber Trails is new sub division north of 72? Do you know the name of the subdivision S of 72, on tyler rd?
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we're all connected | |
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| | | | Re: actual speed Timber Trails is north of Big Timber, west of Tyrell Rd, south of 90 and 72.
I'm a few miles (2-3) from the tower according the map that the install tech was looking at on his laptop when they did the install a few months back.
There are other DLS.net wireless users on this board and one of them lives on the east side of Carpentersville. He is within site of the tower and gets 7-8 megabit up/down.
As you can see the speed depends on how close you are to a tower and if you are in line of sight.
Remember too that DLS.net only guarantees 256kbps up and down. That is a far cry from the max of 10/10 megabit up/down. But, compared to the alternatives out there right now, what else is going to give you (in my case) ~2 megabit up/down for $65/month? Not DSL or cable. It's just not available. Not now at least, in our subdivision. | |
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| | Apartment Listings for DLS.NET
And to DLS.net: Get in gear! There's a whole metropolitan area you aren't covering! And we all want it!
Thanks!
-Andy | |
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| | Lake Villa Tower Users Anyone served off the Lake Villa tower (45 and Grand) having speed issues lately?
Please post your tests? I'm in Round Lake Heights and have been seeing a 90% decrease in speeds (from 6000kbps on average to less than 300kbps, mostly in the mid 100's)
Let me know....
DLS is working the problem - but wanted to get other users tests...
chi.speakeasy.net
phl.speakeasy.net
or just do the 50 meg download off their site and post the stats..
thx!! | |
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KA9YHD
join:2000-08-16
Round Lake, IL | Possible new customer On the DLS wireless, how is the connection made dynamic or PPPoE? | |
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KA9YHD
join:2000-08-16
Round Lake, IL Reviews:
·Comcast
| Wireless speed less but prices are up? Tonight I just checked DLS's web site for what they offer for Home wireless. And the top tier offering is their Platinum which is 6 megs down and up for $59.95
The last time I checked their web site they had a 10 megs down and up for $55.00 per month?
So are the speed offerings going down and prices are going up? | |
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