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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Anything affecting Putnam?

I am getting some heavy packetloss on my upstream. Anything going on?

billh491

join:2001-08-09
Pomfret Center, CT

Re: Anything affecting Putnam?

Odog posted that Plainfield was having problems and while I do not claim to know the full layout of the system there seems to be two major hubs myrock and plainfield. In fact when they rolled out @Home we in Plainfield and north were on the second half of the roll out.

So I would think Plainfields problem is Putnams problem.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Thanks billh491, as always.
I noticed that it was coming to a crawl the last few nights. Are you seeing the same thing?

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17
had to take everyone down for a moment today. But all is better and things should be back to normal tonight.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
As always, thanks for the hard work Odog.

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17

Plainfield work

I'm going to light another link to Plainfield. This should completely alleviate the congestion and latency.

Should cause a small ~30 second outage this afternoon.

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17

Re: Plainfield work

not even 30 seconds... maybe 10 seconds at most.

latency should be complete gone, sub 10ms to our edge.
Feblor

join:2006-08-27
Wauregan, CT

Outages

Hello all,

This is my first post here. I have been loosing my connection very frequently for the last three weeks. I have tried calling the customer service number three times, but to no avail I am still having the same problem. I live in Wauregan and have had cable internet for just about five years now. I never used to have any problems until recently. I was told about a week ago by a tech named Eric that there was problems with some wires running from Rte 12 into town and that it was being worked on. Nothing improved and Thursday I called and talked with a tech named JJ and he said Nothing was wrong with my connection and I needed to have a tech come to my house. The earliest appointment I could get is Sep. 8th. I know of two other customers in town that I had convinced to get your service that are having the same problems. I don't see how this could be something with my hardware . I am hoping that one of you guy could shed some light on the situation for me. I am including my modem log from this morning in hopes it contains a clue. It has been very strange lately.

2006-08-27 05:56:52 notice Interface index:4 LinkUp
2006-08-27 05:56:52 notice Interface index:3 LinkUp
2006-08-27 05:56:52 notice Interface index:2 LinkUp
2006-08-27 05:56:52 notice SNMP COLD_START(SNMP Nmaccess mode)
2006-08-27 05:56:51 notice Cable Modem Status set to Registration Complete
2006-08-27 05:56:51 error Missing BP Configuration Setting TLV Type: 9
2006-08-27 05:56:51 error Missing BP Configuration Setting TLV Type: 8
2006-08-27 05:56:24 critical UCD invalid or channel unusable
2006-08-27 05:56:24 critical Ranging Request Retries exhausted
2006-08-27 05:56:24 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:23 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:23 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:22 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:21 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:20 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:20 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:18 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:16 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:15 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:15 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:14 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:13 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:13 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:12 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:12 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:03 warning Never Found the Downstream from CMTS
2006-08-27 05:51:57 notice CM fails to find any usable upstream - Try another downstream
2006-08-27 05:51:57 critical Ranging Request Retries exhausted
2006-08-27 05:51:57 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:57 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:56 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:56 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:54 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:53 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:53 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:52 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:52 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:50 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:49 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:49 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:48 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:47 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical UCD invalid or channel unusable
2006-08-27 05:51:46 critical Ranging Request Retries exhausted
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:45 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:44 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:43 critical No Ranging Response received -T3 time-out

Hope to hear from you guys soon, Thanks
ultatryon

join:2002-04-10
Waterford, CT

Re: Outages

There was an issue last night that affected all of Wauregan at about 5pm, which was resolved at approximately 7pm.

If I can get your cable modem mac address I can look into this further (or alternatively, you can call me today before 1pm, my name is Rob)
Feblor

join:2006-08-27
Wauregan, CT
here is my mac address. I have had my connection for at least an hour. I had a small "hiccup" about 20 minutes ago, but it only lasted about 30 seconds. Cross my fingers.

00:0C:41:8E:B3:FA

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

1 edit

Question about the Metrocast buyout...

For those of us that don't have an HD Tv yet, I have not seen anything that would benefit me with the buyout. I have seen lower internet packages, which conerns me. The max internet speeds are 4/384 where we are 6/512 now.

Anyone?
--
Have you been touched by his noodly appendage? »www.venganza.org/index.htm
»en.wikipedia.org/wiki/Flying_spa···_monster

billh491

join:2001-08-09
Pomfret Center, CT

Re: Question about the Metrocast buyout...

We are all looking at it and waiting to see. If they keep me where I am full speed 6 down I will stay but DSL rated at 6 down that will yield about 5 at my house for 40% of what I am paying now might be my choice. If things do change.

Where you live I would bet you could do as well.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
I am planning on it if they try to drop the speeds. I was looking at the Digital cable channel list and I don't seem like I would really be picking anything great up, or any major changes.

Plus the reviews here are downright horrible for Metrocast.
--
Have you been touched by his noodly appendage? »www.venganza.org/index.htm
»en.wikipedia.org/wiki/Flying_spa···_monster

billh491

join:2001-08-09
Pomfret Center, CT
I would hate to go to the darkside. ATT is the front runner in not wanting net neutrality and in cooperating with the NSA to spy on us. To make up for it they offer real low prices.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
I agree...But if it has to be done it has to be done...

billh491

join:2001-08-09
Pomfret Center, CT
Off this topic but have you been in the new Price chopper yet? It was a long time coming but I am glad Stop and Shop has some competition. The only thing is the aisles are a bit small and it sooo busy. I was in Sunday and could hardly move. Saw that it is open 24 hours. I think I will start going later at night.

We had a feast on the 5.99 lobster and snow crab legs!

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

1 edit
Not yet, but my wife has...Had I known there was such a deal on crab legs I would have been all over it.

Anyone going to the Woodstock fair? I have not been before and my wife would like to go. What should I expect?

billh491

join:2001-08-09
Pomfret Center, CT
We go every year. Rides food cows more food crafts some entertainment by a has been food and more food 13 foot alligators people selling cars pools tractors did I mention there is food?

You will have fun. If you have kids that would like to ride go on Friday afternoon if you can bring a coupon from extra mart I think and get a band to ride until 6pm for one price they have them for after 6 as well but it is very busy.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Just came back from the fair, it was a pretty good time!

billh491

join:2001-08-09
Pomfret Center, CT
I know you are new to town but for locals it is like old home week you run in to old friends and coworkers even relatives you might only see once a year at the fair. That is why it can be an all day affair.

Hope you can make it a family tradition.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Re: Question about the Metrocast buyout...

I can imagine so..the little one was getting a bit tired..

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17
Reviews:
·Comcast

Ultra not going anywhere.

I will also be updating the pricing sheet here, to reflect the new changes being made.

Residential packages will be

Acesss 128/64 $21.95 + $2.50(modem insurance, or BYOModem)
Basic 1500/256 $29.95 + $2.50(modem insurance, or BYOModem)
Internet 4000/384 $39.95 modem incluced
Ultra 6000/512 $57.95 modem included

Anyone currently subscribing to the "standard" or "ultra" gets free modem replacement as long as they are subscribed. It does not matter if you bought it retail or not. If the modem dies and you are subscribed to those packages we replace the modem.

The current 3000/256 static package, the 6000/512 static package and the two 6000/512 static "server" packages will no longer be offered. Legacy people will be left alone for the time being.

»metrocastbusiness.com/about.cfm

Business packages(modem included)

Small Business 1500/256 $59.95
Business 3000/768 servers $99.95
Advanced 2000/1500 servers $199.95
Professional 5000/1500 servers $349.95

Personal Account Manager
Dedicated Customer Service
Dedicated Technical Support
24x7 response technicians
Knowledge of a local business helping a local business
Carrier-class data center and network
Flexible tiered packages

billh491

join:2001-08-09
Pomfret Center, CT

Re: Ultra not going anywhere.

So will none video people like me still be charged the extra 10 bucks or will that change?

nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
Well, I'm happy. At least my price isn't going up.

Now all I need is a new line!

thanks for the info odog!

Jeff G

join:2001-07-31
Dayville, CT
Odog when are these availible? I have a friend looking for more then dial but not the full price The $21.95 will fit his budget.
ultatryon

join:2002-04-10
Waterford, CT
Packages should go live tomorrow.

As for the price increase on the Standard package, that package is also being increased by 1mbit down and 128 up.. I am sure that more then makes up for the $2

I am unsure on the $10 non-video charge, but I believe it is staying as-is. Odog can say for sure.

Jeff G

join:2001-07-31
Dayville, CT

1 edit

Re: Ultra not going anywhere.

Self subscription install available for all tiers or do we have to get modem up and call?
kwzad
Premium
join:2002-11-08
Danielson, CT

1 edit
I see modem is included now...I'm still running an old SB3100 from the @Home days. Any advantage to upgrading, and would that be covered under "modem included"?
ultatryon

join:2002-04-10
Waterford, CT

1 edit
Modem replacements are only as required. You cant just come in say I want a new modem, and have at it.

For customers with Ultra (6mb package) and a Surfboard 3100 they should have already had their modems replaced at or just after their upgrade.

If you do not have Ultra (the only one that will not go fullspeed on a 3100), and your modem is functioning, then you would not be elegable for a modem replacement.

For now, self subscription is still in place, this may change in the future.
kwzad
Premium
join:2002-11-08
Danielson, CT

Re: Ultra not going anywhere.

I didn't know if the 3100 was capable of the supposed increase to 4 meg down, hence my question of whether their was any advantage to upgrading...wasn't just looking for a free modem. But it's nice to know I'll get one if mine dies.
ultatryon

join:2002-04-10
Waterford, CT

Re: Ultra not going anywhere.

The Surfboard 3100 is capable of transfering approximately 5mbit per second (due to the 10Bast Half-Duplex port on the back), so it will not have an issue with the 4mb package, however you would only get ~5mbit on the ultra package.

Jeff G

join:2001-07-31
Dayville, CT
Great so I will assume the option for access with be there during the subscription process?
Yv5

join:2006-09-02
Uncasville, CT
Maybe this got asked before, but are we still going to get access to the newsgroups through the same provider or are we going to be switched to their newsgroups servers? or are the newsgroups going away completely?

In another subject, what are the new prices for cable? I found a link to prices for cable in the internet rate card page, but the link is broken.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Glad to hear Ultra is sticking around. That was a large concern of mine.

badbob

join:2006-09-04
Niantic, CT
How long will I be able to keep my 4 ip's?

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17
At least until the end of the year. After that I'm not sure, all this will get sorted out in the next few months.

Slab-33

@myeastern.com

Re: Ultra not going anywhere.

I hope they have a server package that isn't in the hundreds range. Would suck to have to find something else.
meandmyarrow

join:2001-12-11
Waterford, CT

New Metrocast plans

Looking at the new Metrocast page for former Eastern customers, it appears there are 2 problems with the new plans:

1. The $39.95 (for 4.0MB/384kB) does not appear to include the $2.95 "equipment and maintenance fee", so the total would be $42.90/month. True or not true?

2. The prices all say "w/ Expanded Basic Cable Service or Higher". YIKES. A customer who currently has limited basic will have to fork out an ADDITIONAL $30+ a month for that!

DSL anyone?

••••••••••••••••••

mangurian

@myeastern.com

why is email addy changing ?

That's a bummer. I will have to change my email on a hundred or so sites. I will also have to retrain all my contacts.

I knew I should have started with Yahoo mail when @HOME stiffed us.

What is the downside in Metrocast maintaining both the new and old addresses forever ? Eventually all would be metrocast (when we are dead or moved-on).

•••••

billh491

join:2001-08-09
Pomfret Center, CT

ConnForum gone

Looks like Connforum has passed along with MyEastern. It is now being redirected here.

•••
mangurian

join:2006-09-02
East Lyme, CT

anybody want to own the myeastern domain ?

I bet many folks would pay 5 bucks a year to someone willing to forward mail from ???.myeastern.com to ???.ct.metrocast.net

I think metrocast might transfer the name to anyone willing to do it.

•••
GHodge

join:2002-02-27
Jewett City, CT

Thanks for the speed increase

Just did a speed test..now getting 3950 down/360 up.
Metrocast takes over and 2 days later I get a speed increase for 2 dollars...Nice job

••••

Jeff G

join:2001-07-31
Dayville, CT

System, Capacity Today (HD WIse)

Ok guys and gals with the buyout now complete and we are all drooling with anticipation. Can the system handle more HD today or must we wait for the rebuild??? Enquiring minds need to know...

odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:17

Re: System, Capacity Today (HD WIse)

Short term we are adding some HD channels, post rebuild we will be adding quite a few more.

I'll see if I can get the details Tuesday.

Jeff G

join:2001-07-31
Dayville, CT

Re: System, Capacity Today (HD WIse)

Nice!!!! that's what we all wanna hear... Well that's what I wanna hear. Pretty sure I am not all though LOL...
mangurian

join:2006-09-02
East Lyme, CT

will home page addresses be changing ?

Please say no !

•••
CoderJ

join:2003-12-10
Oakdale, CT

Some Channels Blocky?

Over the weekend, quite a few of my cable channels have been coming in blocky (you know, the kind you see with a bad DVD or a stuttering webcast). The problem has been coming and going, and is most noticable on the expanded basic channels such as Nick, Disney, Spike, etc. Right now the problem is getting pretty bad as every other second there seems to be block artifacts all over the screen. Tried both TVs in the house and got the same problem (no converter boxes on either).

On a side, if/when can we expect to see Comedy Central, SciFi, and other channels added to the Expanded Basic... or was this the The Day getting it wrong again (I noticed they also mentioned Cartoon Network as a channel not available currently on EB, strange... I get it).

tito
Premium
join:2006-07-03
Chapel Hill, NC

1 edit

Re: Some Channels Blocky?

I was looking at Metrocast's website the other day & they said Effective November 1st, most of those channels would be available in EB. The only ones not listed were TCM & IFC. Maybe they're moving to digital.
mangurian

join:2006-09-02
East Lyme, CT

what's the pop mail server name now ?

I am still using myeastern, but I want to keep things up-to-date.
ultatryon

join:2002-04-10
Waterford, CT

Re: what's the pop mail server name now ?

mail.ct.metrocast.net

Jeff G

join:2001-07-31
Dayville, CT

access plan 256/64

hey guys hooked up my uncle on the low tier Access today. The website says 256/64 it really appears to be 128/64 which is correct???

Side note. During self subscription no option for Access or higher end tiers just the standard no biggie quick call cleared that.

•••••
K2000kid

join:2006-09-09
Putnam, CT

MyEastern vs Metrocast

well its comforting to see two techs from myeastern still here. having researched Metrocast here when i first heard about the changeover i ALMOST ordered DSL but if MetroCast CT remains as good as myeastern has been for the last 4 yrs
then i'll be happy to stick around.

OT are there plans to offer free DVR upgrade to current myeastern subscribers

•••••
me_nah

join:2006-09-10

port restrictions

With the dawn of the Metrocast age have there come any port restrictions? I can no longer SSH into a computer I maintain for a local school.

N
ultatryon

join:2002-04-10
Waterford, CT

Re: port restrictions

Yes, For all residential packages, SSH, Telnet, and FTP servers are now blocked on their default ports.

This only affects servers, not outgoing connections.
me_nah

join:2006-09-10

Re: port restrictions

Thanks.
Ken Buddha

join:2006-09-11
New London, CT

Newsgroup Access?

Is what we have with myeastern.com gonna change or stay the same or be eliminated altogether?
ultatryon

join:2002-04-10
Waterford, CT

Re: Newsgroup Access?

So far, it has not changed. The server name may change at some point, but as far as I understand it will continue to be the same service we have had for the last few years.

nil
Java Geek
join:2000-11-27
kudos:2

(topic offline) Connecticut New Search Option

Moderator Action
This entire topic was removed, either temporarily, or permanently.

stated reason was: spam
voipss

join:2004-09-12
Oakdale, CT

TV guide

In the old myeastern.com website there used to be a handy dandy tv guide link - I can't seem to find it in the metrocast website. I went to tvguide.com and put in my zip code and it says this page has been either moved or removed.
ultatryon

join:2002-04-10
Waterford, CT

Re: TV guide

TV Guide changed their website all around.. Use this link:

»www.tvguide.com/listings/setup/l···ip=06320