 edcard
join:2002-07-25
Alpharetta, GA | Atlantic Nexus Feedback Is this forum alive?
As a potential new customer, I would appreciate feedback on Atlantic Nexus by current or former DSL subscribers. What you like or dislike, etc.
I have already read the reviews, which are very positive. Looking for additional information, thanks. | |
|
 | phaqu
join:2005-05-26
Marietta, GA | Re: Atlantic Nexus Feedback All I can say is you cant go wrong. They are without a doubt the absolute best internet company, period. Had them for over a year now and not one single headache, hassle or one second of down time, nothing. These guys KICK ASS.
Anyone who chooses comcast or bellsouth for internet over these guys is a total fool. | |
|
| | edcard
join:2002-07-25
Alpharetta, GA | Re: Atlantic Nexus Feedback Thanks phaqu, that's quite an endorsement! | |
|
| | | phaqu
join:2005-05-26
Marietta, GA | Re: Atlantic Nexus Feedback Nothing but the truth dude,...nothing but the truth. | |
|
| | | Can someone post their Dr Ping results for Atlantic Nexus? | |
|
| | | I switched from Earthlink DSL 1.5 to Atlantic Nexus 3.0 about two weeks ago and have been very happy with them. No downtime, smart people who know what they doing who answer the phone. So far extremely happy. I was having all kinds of problems with Earthlink and all of my attempts to troubleshoot it led to people in India reciting the same dumb liturgy from their books and doing nothing to help. We would be not be able to reach web sites for hours at a time and they would claim that everything was fine. Two weeks isn't a strong test but so far so good. | |
|
| | | I just switched from Speedfactory, so far it's going well. Cheaper rate also. They look to be have 6MB soon.
Les | |
|
| |  Dr Ping with Atlantic Nexus
Thanks! | |
|
| phaqu
join:2005-05-26
Marietta, GA | Re: Dr Ping with Atlantic Nexus Sure.......
Detail of your results
17ms 68.1.18.30
17ms 157.130.80.18
17.6ms 152.63.10.105
19ms 151.164.242.118
22ms 207.69.221.155
25.3ms 69.15.9.2
26ms 205.152.132.235
27.3ms 66.28.4.142
28ms 216.109.118.69
29ms core1.iad.above.net
29.3ms hsipaccess1.washington1.level3.net
31ms hevacis-04-pos51.conxion.net
31.3ms sl-gw9-rly-9-0.sprintlink.net
31.3ms 209.123.11.41
33ms 152.63.34.133
33.3ms 209.191.128.93
34.3ms hsipaccess1.newyork1.level3.net
34.6ms 144.232.20.94
34.6ms 24.29.100.41
35.3ms 24.29.100.85
35.6ms sl-bb20-kc-11-2.sprintlink.net
36ms sl-gw7-nyc-0-0-0.sprintlink.net
36ms 209.123.11.62
36.3ms 24.29.100.13
36.3ms sl-bb11-nyc-4-0.sprintlink.net
37ms 209.244.44.67
38.6ms 204.60.0.3
42ms hsipaccess1.boston1.level3.net
43.6ms 152.63.19.74
44.3ms hsipaccess1.atlanta1.level3.net
45ms 24.56.97.34
45.3ms 205.152.144.235
46ms 204.194.39.229
48.6ms 152.63.101.250
49.6ms 68.1.208.30
50ms 65.43.19.226
50.3ms 152.63.66.65
51.6ms 209.247.3.131
51.6ms 152.63.99.34
52ms 68.11.16.30
52.6ms 205.152.0.20
54ms 206.123.6.10
54ms acr1-loopback.Chicagochd.cw.net
55.6ms 206.222.122.234
55.6ms 68.47.160.5
57ms hsipaccess1.dallas1.level3.net
57.3ms 64.200.110.74
57.3ms 144.232.26.45
58ms 152.63.89.173
58ms 152.63.102.94
58ms 64.71.168.185
58.6ms 209.247.3.195
59ms hsipaccess1.chicago1.level3.net
60.3ms hsipaccess1.detroit1.level3.net
60.6ms 64.200.210.54
61ms 64.200.240.82
61.3ms 209.247.2.131
61.3ms 66.185.133.154
62ms hsipaccess1.houston1.level3.net
62ms 64.91.89.1
62.3ms 64.91.3.33
63.6ms 207.245.34.122
63.6ms 204.9.121.34
64.3ms 66.112.46.130
64.6ms 204.9.126.14
65ms 208.54.220.15
65.3ms 208.231.96.2
65.6ms 208.252.22.2
67ms hsipaccess1.denver1.level3.net
67.6ms 151.164.70.132
69ms 129.250.29.89
69.3ms 63.147.195.82
72ms 206.222.119.37
73ms 206.222.122.146
75.3ms 66.231.25.26
76ms 204.251.1.9
79ms 64.31.159.242
79.3ms 64.200.210.190
81.3ms 68.4.16.30
83.3ms 64.159.3.213
86.3ms 209.247.3.3
87ms 152.63.112.197
87.3ms 125.at-5-0-0.TR1.ATL5.ALTER.NET
90.3ms 196.ATM7-0.XR2.SF04.ALTER.NET
91.3ms 152.63.115.29
93.6ms 152.63.107.150
93.6ms 66.28.4.93
94ms 192.5.4.233
95ms 192.104.242.82
95ms 64.200.140.158
98ms 209.244.44.99
99.6ms 209.244.2.98
100ms p1-1-0-0.r03.mclnva01.us.bb.verio.net
101.3ms sl-w1-mae.sprintlink.net
101.6ms hsipaccess1.sanjose1.level3.net
102.6ms sl-gw11-sea-8-0.sprintlink.net
102.6ms hsipaccess1.seattle1.level3.net
103.6ms 64.62.227.53
104.3ms 209.244.44.51
107.6ms 64.200.210.50
108ms 63.251.160.75
122.6ms 66.7.153.202
123.6ms 38.112.7.25
128.6ms 69.25.0.14
130ms 64.5.1.13
141ms 64.65.64.30
141.3ms 64.65.64.74
141.6ms 136.145.215.2
144.3ms 209.193.35.246
Rati | |
|
| phaqu
join:2005-05-26
Marietta, GA | BTW its not just ping time (which may or may not be better than yours), its the service and respect you get from these guys. No bullshit. | |
|
| | | | Re: Dr Ping with Atlantic Nexus Thanks! | |
|
Reviews:
 ·Atlantic Nexus
2 edits | Some "buying" questions Hopefully, current ATNEX customers can provide some unbiased answers to these questions.
Is it true the contract is for 6 months?
How reliable are the DNS servers?
How reliable are the SMTP and POP servers?
How are the pings for you online gamers?
Is there web-mail access?
Is the "free" DSL modem actually free or a rebate deal?
What kind of DSL modem do I get?
Thanks. | |
|
| phaqu
join:2005-05-26
Marietta, GA | Re: Some "buying" questions in order.........
yes
very, no problem yet
dont use them, sorry
fine, but it depends on where the server is located
I believe so
free as a bird, there is an installation fee though
I got a Speed Steam | |
|
| | Reviews:
·Atlantic Nexus
1 edit | Re: Some "buying" questions Great. I'm liking what I hear. Gonna wait for a response for the SMTP and POP servers though before making the final decision. I've had the displeasure of having email foul-ups with bad SMTP and POP servers before. Makes life a real nuisance.
Where is the webmail access page? | |
|
| | | phaqu
join:2005-05-26
Marietta, GA | Re: Some "buying" questions On their website. | |
|
| | | |
2 edits | Re: Some "buying" questions Oh, the big WEB MAIL button at the top of their front page (as well as every other page) that's a different color than all the other buttons.  | |
|
| Reviews:
·Atlantic Nexus
1 edit | Why is this forum so dead? How many subscribers does ATNEX have? They have 20 ISP reviews on this site, with not a single bad review. They advertise on their home page that they're the highest rated regional ISP in the country. Geeks all over metro Atlanta should be flocking to this ISP I would think. | |
|
| phaqu
join:2005-05-26
Marietta, GA | Well, consider this,....most of the other forums are full of people BITCHING about their SHITTY service. IE; my connection sucks, my bill is fucked up, the techs are stupid.......all shit Ive read on other ISP forums.What are people here going to say. "Uh,....My shit works fine,...Uh,......thats it." (know what I mean?) When the service works flawlessly, you really have no reason to post a question here. And if you did have a problem, or any questions at all, the techs at ATNEX are usually way on top of it.
Sorry you think it makes for such a boring forum, but Ill take a dead forum over shitty service any day of the week. | |
|
| |
2 edits | Re: Some "buying" questions I guess there's nothing else more to say then. I'm signing up right now. And I intend to add more discussions about ATNEX service on this forum in the future, mostly because I think the number of topics here is anemic. | |
|
|
| timbob6Premium
join:2005-10-06
Powder Springs, GA | Re: USF Fee Atlantic Nexus is no longer charging the USF Fee. | |
|
| | | | Re: USF Fee Thanks for the update. | |
|
Reviews:
·Atlantic Nexus
1 edit |  Atlantic Nexus: running review.
I'll be posting further impressions on the DSL connection and related services (DNS, SMTP, POP, Webmail) with special attention to gaming needs for the next few weeks.
Could all this right elementary business be summed up in a few words a month from now? Probably. Am I bored at work? Most definitely yes. Will something like this in a forum initiate more discussion than a ISP review? Hopefully, yes. | |
|
| Reviews:
·Atlantic Nexus
4 edits | Gaming Been gaming some in Counter-Strike:Source for the past week. Connections are solid with 50 ms average pings to servers that come up on top of refresh list (in-game and Gamespy). Haven't found a server where I have sub 30ms pings, however. Can anybody give me any good server reco's? | |
|
| Reviews:
·Atlantic Nexus
4 edits | Mail SMTP server performs acceptably. Processes and sends off emails within minutes. Large attachments no problem.
Webmail is functional. One thing I noticed is that I can't change the FROM header; it just puts the naked email address in the FROM header on all outgoing. It's Microsoft Outlook Web Access, so if you use Microsoft Outlook, it should be familiar. [Previous comments about me not being able to login using the Opera browser and malformed web layout in IE6 is retracted. End-user problem.]
I'd like to point out that you need to have Flash installed to get the navigation buttons on the ATNEX web pages. This is just bad page design in my opinion.
The email storage space of 15MB per box should be adequate for most home users. I'm gonna opt to bypass the ATNEX email altogether though and continue to use a commercial forwarding address routed to a 2 gig mail dump. But I'll still use the ATNEX SMTP server for outgoing at home. | |
|
|
2 edits | Billing First month's bill for 1.5/256 residential with self-install kit is a grand sum of $42.98 charged to my credit card. 
Best deal in town! | |
|
| Reviews:
·Atlantic Nexus
4 edits | DNS, Gateway The current AtNex DNS servers of 208.65.88.1 and 208.65.88.2 both ping at 15 ms or better (might have ~1-2 ms overhead due to wireless with WPA-AES). The AtNex DNS resolution has been rock solid so far, and I haven't had a need to resort to alternatives.
The ping to the gateway 208.65.88.25 is also at 15 ms. Anybody seeing anything better? | |
|
| Reviews:
·Atlantic Nexus
| Re: Atlantic Nexus: running review. 2 weeks and nothing bad to report yet. Gaming, web surfing, email, streaming media, downloading, uploading, dozens and dozens of speed tests, and it's been green across the board. It... just... works. It's sad, but I do have to admit that I was hoping for a little drama, a little weakness I could work over for awhile, but my sinister hopes have been dashed by competence.
Well played Atlantic Nexus. Well played. | |
|
| Reviews:
·Atlantic Nexus
| First month was very good except for one 3 hour downtime due to Bellsouth maintenance late at night. But I've realized I need the 3.5 meg connection to make full use of the streaming media available on the Net today (and be able to share my connection with the family). I've been content for years on dial-up but one month of 1.5 megabits/sec has me itching for more speed. I'll update in the future on how the upgrade goes. | |
|
| | Reviews:
·Atlantic Nexus
1 edit | Re: Atlantic Nexus: running review. [Update on speed increase]
The 1.5 meg connection had been rock solid for 2 months, so I decided to increase my speeds. Put in an upgrade order for the 3.5/384 package on a weeknight, and the line was already changed over when I got home the next night.
After resetting my router, I tested my speeds using Firefox on DSL Reports' java page and also Speakeasy's flash page (link). On average, I am now getting 2980 down, 325 up kilobits/sec. These number are within range of the 85% usable throughput for ADSL connections, so it's satisfactory.
Nothing else as far as latency and reliability has been affected. But I've gotten what I wanted with the speed increase. I no longer have to fight for bandwidth with another member of my family who insists on watching Internet TV every time I'm online.
One more thing, there wasn't any prorated charge for the few days that I was on a higher tier speed. My bill went up to $42.99 on the next month's charge, no hassle.
Thumbs up still on Atlantic Nexus!  | |
|
| | | Well... you got me to bite. Total dsl newb but after reading some of the scariest BS dsl stories and scarier Earthlink I'm looking forward to dealing with them.
Order process was very smooth and gentleman was extremely helpful. Starting at 1.5 | |
|
| | Reviews:
·Atlantic Nexus
| Re: Atlantic Nexus: running review. I'm glad to hear my review(s) was helpful to you. DSL is good stuff. I would die (or feel very depressed at least) if I had to go back to dial-up.
Oh, and you don't deal with Atlantic Nexus, you get served by them, like a real human being. Hope your stay with them is as pleasant as mine has been so far. Cheers! | |
|
| | | Well... it went fantastic. They solved every hiccup that I encountered. Ran the speed test. Seem to hit 1.2 pretty consistently. Still not used to this speed vs dial up!!!!
However on a download I'm only hitting 83.3 kb/sec. I think if I've read right I will waut two weeks or so and see if download speeds improve. I do realise some of this is greatly impacted by servers, etc.... but I sort of expected closer to 100 kb/sec.
Anyway I will not hijack your thread any longer and I will eventually post my review. They are truely some of the nicest and most helpful people I have ever dealt with.
Thanks for helping me jump and Happy Holidays. | |
|
|
Reviews:
·Atlantic Nexus
1 edit | The rub: Bellsouth maintenance DSL down since about 11:30 pm. Router keeps reporting WAN is down. Called the ATNEX number (770-222-4455), pressed "3" for technical support, and got a guy on the line in about 2 minutes. The problem is scheduled Bellsouth maintenance in my area (Duluth, 30096) which should be done by early morning.
Gee, wish I had access to this Bellsouth schedule. Does anybody know a page for this info? Got this one link off the Bellsouth forum FAQ, but it's useless. I think it's for rural areas (Alabama has as many cities listed as Georgia, right...).
[Update]
The DSL line came back up around 2:30 am. Speed test normal. | |
|
Reviews:
·Atlantic Nexus
| Another satisfied post Well, I just have to thank Atlantic Nexus again for being a great ISP. Why another thank you? Because I've been exchanging emails to a friend of mine for the past couple of days because he's having bad slowdown issues with his DSL at night. Since I live in Georgia, I think the ISP in question is pretty obvious. He just upgraded from 256k to 1.5 meg, and his connection erratically changes from 1800 to 500 kbps at night. He's been tearing his home network apart fearing he was the victim of some hacker, but no, it's just the DSL connection.
I must sound like some paid shill by now, but I don't care. Atlantic Nexus rocks!
That's all for now. | |
|
| | | Re: Another satisfied post I've also been very satisfied with Atlantic Nexus. I just wish I could get off IFITL one day and get the higher speed. BS line upgrades seem to move in slow motion.
Les | |
|
| | Anybody run a stream server on ATNEX??
I also run a weather web site, so I'm FTP'ing updates to the site every 5 minutes. Anybody else???
Thanks!
Bob
Streaming Old Time Radio
»www.bobmerritt.com/OTR/NowPlaying.php
Live Conyers Weather
»www.conyersweather.net | |
|
| | | Re: Anybody run a stream server on ATNEX?? I have run shoutcast on my connection and it will work fine. Your audience size depends on your available speed, but you know that. I have a fixed IP, which makes life easier. Also, run a web server, email server and game server.
Les | |
|
| | | | Re: Anybody run a stream server on ATNEX?? Hey Les...
Thanks for the reply. I'm planning the switch for next week.
Bob | |
|
phaqu
join:2005-05-26
Marietta, GA | 2 years now.... And not one single problem.
What more can be said? | |
|
Reviews:
·Atlantic Nexus
| Touchy mail filters Hello fellow ATNEX users. I'd like to present you with a support case to consider: emails that (seem to) get randomly rejected.
For example, my friend sends me two emails (from Bellsouth's webmail interface to be exact) spaced a few minutes apart. One comes through, but the other gets rejected. Content of the emails are essentially the same (i.e. one's not a big binary attachment). Another example, my friend replies to one of my emails on Monday, it comes through; my friend replies to another email on Tuesday, it gets rejected.
There doesn't seem to be any rhyme or reason to it. Same source, nothing out of the ordinary, but ATNEX seems to randomly reject some emails and not others.
I already talked to support about it a few weeks back. Problem seemed to clear up for awhile, but now it's getting worse again.
Anybody else experiencing similar problems? | |
|
| | | Re: Touchy mail filters As long as I'm complaining to all of the 5 people who read this forum, I'll say I'm also tired of the mail server consistently going down at all hours of the day. Not for long mind you, but it does got down a lot. Like right now. | |
|
|
|  LCG
@lgriffin.net | Re: Just saying hello Nice connection. Still going well here also, very stable. Just wish AT&T/BS would upgrade my line as I'm stuck on IFFITL. | |
|
| | Switched from SF - 5 Stars So Far I just switched from Speedfactory.
I'm live and Atlantic Nexus has been great so far!!
Bandwidth is about the same as SF, ping times seem a little bit better.
5 stars. | |
|
|
See 7 replies to this post |
|
| | speed and customer service Well, it has been very hard to get through to them on the phone. I have had to leave messages. Email also does not seem to be a good way to contact them. Once in contact with a person, they have been very nice.
I think I am still waiting on my static ip. When I had them on the phone, I did not have the static ip. I guess I will have to call to see if it has been assigned yet.
My wife complained to me about the speed. We signed up for the 3mb service, but most often the speed is around 1.2mb. Last night we at 1mb most of the night. Right now, it is like I would expect, around 2.8mb.
I guess we will give it a month or two, and if the service and speed have not improved we will try to find another provider. | |
|
| | | Re: speed and customer service I have seen about the same here. Changed from SF on Monday of last week. Modem was here on Tuesday. Email arrived late Tuesday with setup info but no IP addresses. Said would be a couple days and I still have not heard from them.
Speed is slower than my SF connection and I can see the CO from my house until the leaves get back on the trees.
Routing on cogent seems real strange as it takes 21 hops to get to my office server 20 miles away. It was half that with SF.
Only one evening support call so far and no one returned the call, I finally figured it out myself as I was on an old bridge connection and a home run that was wired for the outside pair, the Speed Streams use the inside pair and not the outside pair so I scratched my head over than one for awhile.
I operate a small business so I do know what it is like to get slammed all of a sudden. I think they are trying as best they can to deal with this new influx of customers and I am willing to give them some time. I just could not excuse SF for their lack of care for the customer after all of these years. At least I can leave a message at AtlNex even if it is not returned! | |
|
| Ataru
join:2008-04-13
Smyrna, GA | I too would guess that they are still slammed with folks switching from SF. I called at 3:30 Friday afternoon, and had given up on hearing back from them, but they returned my call at 9:00 P.M. that night and completed (by the time I got home from the bar I was at) the DNS hosting request I had been working with them on. I haven't done any hard speed testing, but with ordinary internet surfing so far, I haven't noticed a big difference between the 1.5 MB service I have with AtNex and the 3.0 MB service I had at SF. While e-mail has been hit-and-miss, I don't know that it was any better at SF, so no points lost there. Other than AtNex inexplicably having trouble understanding what I wanted when I requested DNS hosting (SF handled that request effortlessly, by the way), I am pleased with the product and service I am getting from AtNex, and consider it at least comparable to the best I saw from SF. | |
|
| | atnextc
join:2008-04-24
Douglasville, GA | Re: speed and customer service I would just like to let everyone know that we have been gettin killed with the influx of ex SF customers. Ataru did you get your DNS setup correctly? | |
|
| | | Ataru
join:2008-04-13
Smyrna, GA | Re: speed and customer service Yes, I finally did, after several tries. I understand that the current situation is not normal, so I'm willing to forgive the several days it took to properly process my request. | |
|
| emmell
join:2008-04-22
Marietta, GA | Here are my $0.02.
Congrats to AtNex for handling the influx of former SFers (me included). It took about a week to get everything up and running fully (outbound was up once I got their modem; inbound took several days a new router - Get the Linksys WRT54G from CC for $40). But now I'm up and rebuilding mail and web servers and hope to be fully live by the end of this weekend.
Speed is a concern as my family has noticed as well. I think they will get that fixed within a couple of months. I told them to check their routing tables and other things (I tracerouted my office to my house and I had to go through California). So that should improve shortly.
So far, okay AtNex. Hope we see improvements come quickly. | |
|
| | Cayman 3220-H from SF on AtlNex ? Has any one been able to get their Cayman 3220-H up and running on AtlNex? I have been beating my head against the wall on mine. I have been able to get to and reset the modem through the cryptic console port but can not seem to surf to the web interface no matter what I try.
Any help would be appreciated..... | |
|
| atnextc
join:2008-04-24
Douglasville, GA | Re: Cayman 3220-H from SF on AtlNex ? Please try to hook it up via an ethernet cable and try to browse to »192.168.1.254. Please give that a try and let me know if you have anymore problems.
Thank You
T.C.
Atlantic Nexus
770-222-4455 | |
|
| | | Thanks TC for the follow up. I have already been there and thanks to one of your support techs we were able to get it to connect. It seems the Cayman defaults to vci 0 and it needed vci 8 and this made the connect but I never could get it serve up my IP block and after messing with it for several hours I gave up.
I kept running in to the problem with the lan port. It would not validate saying there was a 0 in the start of the net block. 208.xxx.xxx.etc
I put the speed stream back on until I could change it out. I am not a fan of the speed streams as they run very hot and I have experienced 3 failures of them in the past.
I did not want to do ppoe behind my router as I run a couple of inside networks of personal stations and hardware appliances ie: security system, hardware video security, weather station and HDTV internal server so I needed ppoe in the modem.
Solved the issue with the Dlink DSL-2320B ADSL modem. Super easy setup does ppoe internally, runs cooler than speed stream and dl speed is 200K better than the speed stream and a few dozen K faster on uploads. I paired it with a Dlink DGS-2205 Gigabyte 5 port switch after the modem and all is well. A great setup for under 70 Bucks with a little shopping.
Thanks
Dan | |
|
| | Setting up multiple servers Okay, I was also in the SpeedFactory fiasco and am now an Atlantic Nexus user. I'm up and running using their supplied modem connecting to a router that is NATing all my windows boxes. Problem is that I also have 3-4 email/web servers (hence all of the static IPs I got) and I can't figure out how to set those up. Multiple attempts to customer support have been not successful as I'm never around the equipment to try something while I'm talking to the support guys.
So, how do you set up 4 servers with a shared PPPoE modem with only one user/password?
Thanks in Advance. | |
|
| | | Re: Setting up multiple servers I guess it depens on the modem. I think some modems have the concept of a DMZ port but I'm not sure. Now, if your modem simply has one "inside" port, then I think you can't use that modem for NAT'ing/DHCP. You should staticially assign that interface to one of your static addresses and you're going to have to setup another router/machine that also has one of your static IPs on the outside interface and let it do NAT'ing/DHCP'ing to your internal network. Any other machines that need static IP's can be plugged into a switch between the modem (outside router) and the inside router (which is also plugged into that switch). The static IP on the inside interface of the modem is the default route for those guys. I have IFITL so I don't really have a modem but this is essentially what I'm doing with real routers/machines. If the modem has multiple inside ports (and it's not simply a switch/hub), then perhaps there's a way to configure the ports individually so one can be the link to your static machines and one can do NAT'ing for your inside network.
| |
|
| atnextc
join:2008-04-24
Douglasville, GA | Emmell you can't NAT on the first router behind our Speed Stream modem. You have to set the LAN side of your router to the first usable IP in the block that you purchased. You can NAT after that first router but you will not be able to on that first router.
Thank You
T.C.
Atlantic Nexus
770-222-4455 | |
|
| emmell
join:2008-04-22
Marietta, GA | Got it working now. Thanks to everyone at AtNex for the late hours on support. | |
|
timbob6Premium
join:2005-10-06
Powder Springs, GA
1 edit | Welcome and Thank You!
We are happy to report that we have turned up as many customers in a four day period as we did in the previous two years. Atlantic Nexus would like to thank all of our loyal staff who have worked long and hard hours the past week to ensure all customer issues have been resolved. We would also like to thank all of our new and existing customers for your patience during this unusually busy period.
Tim Barton
COO
Atlantic Nexus LLC | |
|
| Ataru
join:2008-04-13
Smyrna, GA | Re: Welcome and Thank You! This post exemplifies a key difference between AtNex and Speed Factory. Notice that the AtNex COO has had an account here since 2005, and several other AtNex employees have posted here with registered accounts (albeit newly created ones). Contrast this with the SF board, where the techs (or supposed techs) have not even seen fit to register. There's certainly been no sign of NextPhase CEO Robert Ford or his partners in crime at the top.
So yeah, thanks for taking the time to post - this customer noticed, at least. | |
|
| | | Tim,
You and your staff did a wonderful job considering the task that was dumped in your lap. I had spoken with you guys months ago when I considered leaving SF before and now regret not moving sooner. However for me, a power user, it is no trivial task in moving DSL. Not quite like changing Gas companies but just as important to me as the GAS!
Internet now for many including me is no longer an option, it is a utility, thus I think the mass exodus from SF. If we loose Gas or Power we usually look for explanations in a few hours, then we look for progress reports.
When a customer like myself and from what I saw dozens of others drove to SF office on Sunday only to find NO ONE HOME and the care less attitude from corporate until it was too late for them, we had to go. I guess the lesson learned is this is an information business and information is what the customer demands. How hard is it? When a cable cut took out all my local, 800 lines and T-1, In less than 2 hours I had my 800 lines forwarded to my cell phone and DNS changed to an off site server so that I could at least explain the problem to my customers. Even half truths would have benefited them during the crisis, not afterwards! Now if I can just cancel my service with them with out another drive to their office and a brick with my cancellation notice, things will be great! Two weeks later no one will return an e-mail or phone call. Looks like a great place for someone to start an ISP
I am more than happy to be here Tim and I wish you great success with your new found business, from all I know from my previous contacts it is well deserved. My hat is off to you and your staff!.
Dan | |
|
| emmell
join:2008-04-22
Marietta, GA | Tim:
No, thank you! Also a huge thanks to Chris, Josh, and others who took the time with me going over router configs and CALLING ME BACK. I realize the stress you have been under these last two weeks and you have seemed to weather the storm and are still standing. Thank you for being open, honest, and caring.
I'm glad to be a new customer and look forward to a good relationship with you as I had with SF (when they were still a local company).
Mannie | |
|
| phaqu
join:2005-05-26
Marietta, GA | Tim kicks ass. | |
|
dvlal
join:2005-11-01
Douglasville, GA | Excellent Service from Atlantic Nexus - Fast Turnaround I returned home on Tuesday, July 29, 2008 to discover that my internet was down. After some investigation, I found that my current provider, SpeedFactory, had discontinued DSL service in Atlanta without giving its customers notice. By the time that I had figured all of this out, it was past 5:00PM.
When Speedfactory had its April 2008 outages, I researched several providers, and had narrowed my search down to Atlantic Nexus. However, I remained at Speedfactory because they had a reasonable explanation for their outage, they had provided good customer service up to that point, and they said that they would give everyone a free month for the inconvenience.
Moving back to yesterday, I placed the order after 5:00PM. On the order form, I asked if I could use my old equipment. Within an hour of placing the order, Chris had called me to explain a few options to me. At roughly the same time, I received an e-mail from Tim answering a question that I had asked via e-mail at the time that I placed the order.
The Atlantic Nexus staff expected me to be up by Friday at the latest.
However, I was back on-line by 11:00 AM the following day (Wednesday). This was less than 24 hours!
For those of you considering the move, here is what it cost:
Type of Service: 3.5mb $39.99
Static IP: 1 $5.00
Modem Kit Shipping: $9.99
Expedite: $4.99
Subtotal: $59.97
Tax: $0.00
Total: $59.97
| |
|
| | | Re: Excellent Service from Atlantic Nexus - Fast Turnaround Atlantic Nexus simple rocks. After hearing the phone message Tuesday night that Speedfactory had discontinued DSL service in Metro Atlanta, I was able to use speedfactory dial up. I put in a web order for DSL service with Atlantic Nexus at 7pm Tuesday night saying I was a speedfactory customer and had my DSL service discontinued. At 2 am Wednesday morning I receive a confirmation email from an Atlantic Nexus sales rep. At 5am I request an additional email account for my wife. At 8am my webmail account was working. At 11am get confirmation my wife's email account was activate and I was able to access the account via webmail. At 6pm while still using the same speedfactory dsl modem with no configuration changes, I make the necessary account setup changes on my router. BINGO we have Atlantic Nexus DSL in less than 24 hours.
ABSOLUTELY OUTSTANDING ATLANTIC NEXUS.
Now I'm an EX sf customer | |
|
| | From SF to Atlantic Nexus in 6hrs I put my order for DSL today after I got back in town. I run one site that is local and another that has a nasty habit of showing up on the front page of Digg and Reddit at the same time.
Point being I placed my web order for business DSL in @ 11.15 A.M. and by reading the forums here I was able to SSH into my router and have everything ready. When I got home around 18.45'ish I logged in and clicked connect and my jaw dropped. Yeah, it worked.
For those of you with a HawkingTech HAR11... leave it be if in bridge mode. It will work just proper. Just change your user/psswd in the form of user@atnex.net + psswd PPOE
If you use it as a router visit 10.0.0.2 in a web browser and tend to EZsetup and change said options.
User:hawkingtech
Psswd: admin -That is the login
Bam! it will work.
Any who I give kudos for having my line up and going within 7 hours. | |
|
| | | Re: From SF to Atlantic Nexus in 6hrs I should note the speed from Athens are slower than SF.
Hey, I just ran the tests.
After three runs we have 2.8 down and 289 up. This is from my old test from SF @ "3.7/412" from the SF average.
Hey, hands down go with this company A Nex is solid people.
| |
|
| | Absolutely Outstanding - Atlantic Nexus Atlantic Nexus simply rocks.
After hearing the phone message Tuesday night that Speedfactory had discontinued, with no prior warning, DSL service in Metro Atlanta, I was able to use speedfactory dial up. I put in a web order for DSL service with Atlantic Nexus at 7pm Tuesday night saying I was a speedfactory customer and had my DSL service discontinued. At 2 am Wednesday morning I receive a confirmation email from the Atlantic Nexus COO that my order had be expedited. At 5am I request an additional email account for my wife. At 8am my webmail account was working. At 11am get confirmation my wife's email account was activate and I was able to access the account via webmail. At 6pm while still using the same speedfactory dsl modem with no configuration changes, I make the necessary account setup changes on my router. BINGO we have Atlantic Nexus DSL in less than 24 hours.
ABSOLUTELY OUTSTANDING ATLANTIC NEXUS.
Now I'm an EX sf customer | |
|
| | | Re: Absolutely Outstanding - Atlantic Nexus One more thing. The Atlantic Nexus could have been up before 6PM. I just didn't get home before then to see. | |
|
|
|
