Weird phone issue So, my Mother calls from her cell phone to tell me she can no longer make phone calls from the home phone. Naturally, after trying a few calls without a problem, I thought she was crazy.
As it turns out, I ran into something odd after all. She likes to keep her number blocked from caller ID permanently, and then dials *82 before the number she is calling when she wants to allow Caller ID... this hasn't changed in years. Suddenly, when dialing out, if you start off with *82, about midway through dialing the rest of the number, about 5 seconds in, you hear two clicks about 1 second apart... and if one of your touch tones happen to land at the same time as that click, then that touch tone is ignored... and eventually you get the "call cannot be completed as dialed" message. The click sounds similar to when a call disconnects, as if the line disconnects and reconnects.
If you're listening for the "click" and don't dial a number at the same time, then the call still goes through. Dialing without *82 doesn't have this problem.
I tried it again on my own line with the same result. Just wondered if anyone else with ABB phone service could try this out to see if it's widespread or if it's just something with my modem.
Re: Weird phone issue I unplugged all of the house wiring and plugged in a simple basic wired phone and sure enough the *82 issue was still there. Repeated on the line 2 port, same deal.
One thing, I noticed on my basic phone, is there is an red LED that lights up when the phone is off the hook.
So after dialing *82, and one extra digit, and after waiting about 5 seconds, the click occurs and the LED flashes off and back on as well.
So the click that I am hearing is the actual disconnecting and reconnecting of the phone port on the modem like the reset that happens when a call ends and the other party hangs up... and you haven't yet. It's not a true reset of the line because you can continue to dial digits after the light comes back on.
This isn't limited to *82, as i thought. It seems to be various * codes. Here is a good test...
Dial *67 (the caller id block code) you will hear the three "doo doo doo" sound acknowledging the code. Now do nothing for 5-6 seconds and the port will disconnect for a second and come back causing a break in the dial tone.
So you dial *67 then do nothing else... hear the "doo doo doo" followed by dialtone "doooooooooooooo" a CLICK/pause, and then more dialtone "dooooooooooooooo" until it times out like normal. That click/pause is the issue.
I don't think that this would be a defective modem. More of a misconfiguration... because outside of dialing with a * code, this doesn't happen at all. You may have to be on one of these modems to experience it...
I know someone at work who just got a triple play with the 40mbs, switching off of DirecTV. I'm going to have them try my *67 test before I start to think about calling a tech.
I can't imagine trying to explain this to someone and even convincing them that it's not normal.
| || I would be happy to investigate these issues for either of the posters in this thread. We have not had any utilization issues for some time now, our DOCSIS 3 upgrades left us with a large amount of available bandwidth. However, weird things happen! I'd be glad to check further. Can you send PM's on this forum? If so feel free to PM me some info I can use to look up your account, physical address or modem mac address would be preferable.|
On the topic of speed issues, I can explain our general troubleshooting methodology.
1. have the customer run a speed test.
2. if results are lower than listed speed
3. see if it is a signal issue. modem levels, etc.
4. if we don't see anything like that, ping the modem from our end
5. if not levels or packet loss (if it was we'd roll a service man for line issues)
6. have customer connect a pc direct to modem (assuming a router) and test again
7. if we still have slow speeds
8. check utilization
8. send a service man out to check lines, modem etc, run ping tests and speed tests from his cable testing unit.
9. if after a service call, put in a ticket with our engineers if problem is not resolved (engineer basically requires a tech to have been dispatched to rule out line issues, hence why there are two number 8's!)
The most common causes of slow speeds when a user call are, and this is in no particular order: router, mistaking a slow pc for slow internet (Internet Explorer opens real slow but the bandwidth is available), customer usage (someone running a torrent client and maxing out upload bandwidth.) After those, it is usually poor signal that gets fixed with a service call.
After that, well that is honestly like a 1 in a 1000 case. If we do have utilization issues, we know pretty quick, because everyone on the node calls us within a week or so to let us know. From there, it is a matter of engineering splitting the node, which takes a while. Nodes aren't off the shelf parts and it isn't a simple process to split a node.
No New Channels, Slew of Fee Increases We have a reminder to subscribe to HD service, just no actual new channels.
But next month Limited service jumps $1.83, Value jumps $2.74, Digital Plus jumps $3.78, DVR's jump $1.
Cinemax jumps to $18.95 from $16.99 (for 3 channels, no ThrillerMax, no 5StarMax, WomanMax, @Max or OuterMax), having 2 premiums jumps $2, 3 premiums jump $5.
For internet, Starter jumps $1 for those without video, $2 for those with video. Max jumps $2 for those with video. MegaMax jumps $2/month. Express and Unleashed jump $3/month.
Phone service jumps $5/month.
$1 more for any digital boxes, extra $2 for HD service, extra $1 for modem rental, extra $1 for wire maintenance.
Most significant price increases in the industry, least amount of content. Great negotiators you've got there, ABB.
In August, they're basically going to be charging me $200/month not even having a DVR, no additional premiums, and 10/1 internet. Is it any wonder your customers feel absolutely no loyalty to you?
ABB Ultimate HD Channel Thread 2013 With the updates here in Cumberland, the post I did before is too old to reply to. To keep this current, I will be posting a monthly update, even if there is no change.
Cumberland: 50 national HD channels, 14 premium HD channels, 64 total (0 PPV)
Altoona/Johnstown: 30 national HD channels, 7 premium HD channels, 37 total (0 PPV)
Uniontown: 48 national HD channels, 23 premium HD channels, 71 total (0 PPV)
Eastern Shore: 57 national HD channels, 31 premium HD channels, 88 total (1 PPV)
South Florida: 66 national HD channels, 12 premium HD channels, 78 total (1 PPV)
South Carolina: 44 national HD channels, 6 premium HD channels, 50 total (0 PPV)
Everywhere: These HD channels are in all 6 clusters. I count 26 of these.
ABC Family HD
Animal Planet HD
Food Network HD
Fox News HD
National Geographic HD
NFL Network HD
Wide: These HD channels are in at least 50% of the clusters. Listed beside these are the clusters missing them. I count 25 of these.
AMC HD (Altoona/Johnstown, Uniontown, South Carolina)
Bravo HD (Altoona/Johnstown)
Cartoon Network HD (Altoona/Johnstown)
CMT HD (Cumberland, Altoona/Johnstown)
Comedy Central HD (Altoona/Johnstown)
Disney XD HD (Altoona/Johnstown, South Carolina)
ESPNEWS HD (Altoona/Johnstown, South Florida, South Carolina)*
ESPNU HD (Altoona/Johnstown, Uniontown, Eastern Shore)
Golf Channel HD (Altoona/Johnstown)
Hallmark Channel HD (Altoona/Johnstown)
HLN HD (Altoona/Johnstown, Uniontown, South Carolina)
IFC HD (Altoona/Johnstown, Uniontown, South Carolina)
LMN HD (Altoona/Johnstown)
MSNBC HD (Altoona/Johnstown)
MTV HD (Altoona/Johnstown, South Carolina)
NBC Sports Network HD (South Carolina)
NFL RedZone HD (Uniontown)
Nickelodeon HD (Altoona/Johnstown, South Carolina)
Speed HD (Altoona/Johnstown)
Spike HD (Altoona/Johnstown)
Travel Channel HD (Altoona/Johnstown)
truTV HD (Altoona/Johnstown)
TCM HD (Altoona/Johnstown)
VH1 HD (Cumberland, Altoona/Johnstown, South Carolina)
Weather Channel HD (Altoona/Johnstown)
*-I included ESPNEWS HD for Cumberland as MASN2 HD (channel 748) airs ESPNEWS 24 hours a day except during baseball season, where it airs it 20 hours a day (4 hours being for overflow Orioles/Nationals pregame, game and postgame show)
Limited: These HD channels are in less than 50% of the clusters. Here I list the clusters that have these channels. I count 21 of these.
AXS.TV HD (South Florida, South Carolina)
BBC America HD (South Florida)
BET HD (South Florida)
BTN HD (Altoona/Johnstown)
Destination America HD (Eastern Shore)
Fox Business Network HD (Cumberland, South Florida)
Hallmark Movie Channel HD (South Florida)
HDNet Movies (South Florida, South Carolina)
H2 HD (South Florida)
HSN HD (Uniontown, Eastern Shore)
ID HD (Eastern Shore, South Florida)
NatGeo Wild HD (Eastern Shore)
OWN HD (Eastern Shore, South Florida)
Outdoor Channel HD (Cumberland, Altoona/Johnstown)
Oxygen HD (South Florida)
QVC HD (Uniontown, Eastern Shore)
Smithsonian Channel HD (South Florida)
Style HD (Eastern Shore, South Florida)
TBN HD (South Florida)
Tennis Channel HD (South Florida)
Wealth TV HD (South Florida)
Premiums: These 6 are everywhere.
HBO, Cinemax, Starz, Starz Kids & Family, Encore, Showtime
HBO 2, HBO Signature, HBO Family, HBO Latino, Showtime 2, Starz Edge, Starz Comedy and The Movie Channel are Wide.
In total, there are 103 HD channels in the ABB sphere now, and that's getting closer to the bigger guys. But everyone has room for improvement.
The everywhere channels will grow immensely once Altoona/Johnstown gets some love.
Re: TV Guide Network Dropped in Cumberland Effective 6/30 It's a nice thought to use the bandwidth, at least.
Has there ever been any word on those dozens of promised HD channels using SDV in Altoona/Johnstown? I figure our next additions may come from whatever you guys get when it goes to 80-100 HD channels there.
If I were guessing, and 100 HD channels is the goal, that we'd get the following:
Destination America HD
HBO Latino HD
Showtime Extreme HD
Showtime Beyond HD
TMC Xtra HD
That's 18 that would take us to 96.
Altoona/Johnstown have less locals than us, but would get added premiums from HBO Comedy HD, HBO Zone HD and ThrillerMax HD which are not carried here. Without adding some channels not in the system, there's not much else they can add than that. I would really like to see GSN HD, TV Land HD, Hub HD and Fuel HD with the pending Fox Sports 2 HD conversion, not including channels we don't currently have available in any form.